2020 MERCEDES-BENZ SPRINTER ESP

information about
your vehicle e.g. thero uting of
electric cables.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control units are ins
talled in your vehi‐
cle. Some of them are necessary foryo ur vehicle
to function safel y,some pr ovide support when
driving (driver assis tance sy stems). In addition,
yo ur vehicle of fers comfort or enter tainment
functions which are also made possible with elec‐
tronic control units.
Electronic control units con tain data memo ries
which can permanently or temp orarily store tech‐
nical information on theve hicle's operating state,
component stre ss, service requirements as well
as tech nical events and malfunctions.
This information general lydocuments thest ate of
a component part, a module, a sy stem or of the
environment such as:
R operating statuses of sy stem components
(e.g. fluid le vels, battery status, tire pressure)
R status messages concerning theve hicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration, display of thefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events in which theve hicle is
damaged
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition tothe pr ovision of control unit func‐
tions, this data ser vesto recognize and rectify
malfunctions as well as tooptimize vehicle func‐
tions bythe manufacturer. Most of this data is
vo latile and is only processed in theve hicle itself.
Only a small proportion of the data is stored in
ev ent or fault memories.
When you use services, thete ch nical da tafrom
th eve hicle can be read out byservice network
emplo yees (e.g. workshops, manufacturers) or
th ird parties (e.g. breakdown services). Services
include repair services, maintenance processes, wa
rranty events and quality assurance measures,
fo rex ample. The data is read out via the connec‐
tion forth e diagnostics connection in theve hicle,
which is requ ired bylaw. The respective service
network locations or third parties collect, process
and use the data. The data documents tech nical
st ates of theve hicle, helps in finding er rors and
in impr oving quality and is trans ferred tothe
manufacturer if necessar y.In addition, the manu‐
fa cturer is subject toproduct liability. Forth is
purpose, the manufacturer requ ires tech nical
da ta from vehicles.
Fa ult memories in theve hicle can be reset by a
service outlet during repairs or maintenance
wo rk.
Depending on the equipment selected, you can
enter data in com fort and inf otainment functions
of theve hicle.
This includes, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in an integrated
hands-free sy stem or an integrated navigation
sy stem
R navigation destinations entered
R data on the use of Internet services
This data can be sa ved locally in theve hicle or
located on a device that you ha veconnected to
th eve hicle (e.g. smartphone, USB memory stick
or MP3 pla yer). If this data is sa ved in theve hicle,
yo u can dele teit at any time. Trans fer of this data
to third parties only occurs on your requ est,
especially as part of online services according to
th e settings you selec ted.
Yo u can sa vecon venience settings/cus tomiza‐
tions in theve hicle and change them at any time.
Depending on the equipment, this includes, for
ex ample:
R settings of the seat and steering wheel posi‐
tions
R suspension and climate cont rol settings
R customizations such as interior lighting
If yo ur vehicle is equipped appropriately, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can operate these devi‐
ces via the cont rol elements integrated in the
ve hicle. The smartphone's picture and sound can
be output via the multimedia sy stem. Simultane‐ 28
General no tes

Va
ns US A,LLC ("DVUSA") expressly disclaims
any and all liability arising from theex traction of
th is information byunauthorized Mercedes-Benz
personnel.
DV USA will not share EDR data with others with‐
out the consent of theve hicle owners or, if the
ve hicle is leased, without the consent of the les‐
see. Exceptions tothis representation include
re sponses tosubpoenas bylaw enforcement; by
fe deral, state or local go vernment; in connection
with or arising out of litigation in volvin gDV USA or
its subsidiaries and af filiates; or, as requ ired by
la w.
Wa rning: The EDR is a component of the
Re stra int Sy stem Module. Tamp ering with, alter‐
ing, modifying or removing the EDR component
may result in a malfunction of theRe stra int Sys‐
te m Module and other sy stems.
St ate la wsorregulations rega rding EDRs that
con flict with federal regulation are pre-em pted.
This means that in theev ent of such conflict, the
fe deral regulation go verns. As of December 20 16 ,
17 states ha veenacted la wsrelating toEDRs. Co
pyright Information on free and open-source software
Information on license
for free and open-sou rce
software used in your vehicle can be found on the
data storage medium in your vehicle document
wa llet and with updates on thefo llowing website:
https://www.mercedes-benz.com/opensource. Information on
regis tere d trademar ks R
Bluetoo th®
is a regis tere d trademark of Blue‐
toot h SIG Inc.
R DTS™ is a regis tere d trademark of DTS, Inc.
R Dolby ®
and MLP™ are regis tere d trademar ks
of DOLBY Laboratories.
R BabySmart™, ESP ®
and PRE-SAFE ®
are regis‐
te re d trademar ksof Mercedes-Benz AG.
R HomeLink ®
is a regis tere d trademark of Gen‐
te x Co rporation.
R iPod ®
and iTunes ®
are regis tere d trademar ks
of Apple Inc.
R Burmes ter®
is a regis tere d trademark of
Burmes terAu diosy steme GmbH.
R Microsoft ®
and Windo wsMedia ®
are regis‐
te re d trademar ksof Microsoft Corporation. R
SIRIUS ®
is a regis tere d trademark of Sirius
XM Radio Inc.
R HD Radio™ is a regis tere d trademark of iBiq‐
uity Digital Corporation.
R Graceno te®
is a regis tere d trademark of
Graceno te, Inc.
R ZAGA TSurvey ®
and related brands are regis‐
te re d trademar ksof ZagatSur vey, LLC. 30
General no tes

Alw
ays secure a child restra int sy stem cor‐
re ctly &
WARNING Risk of inju ryor death caused
by incor rect ins tallation of thech ild
re stra int sy stem
If th ech ild restra int sy stem is incor rectly
ins talled on a suitable seating position, it can‐
not per form its intended pr otective function.
In particular, thech ild cannot be restra ined in
th eev ent of an accident, heavy braking or a
sudden change of direction. #
Always comply with the manufacturer's
ins tallation instructions forth ech ild
re stra int sy stem and its cor rect use. #
Make sure that the entire base of the
ch ild restra int sy stem alw aysre sts on
th e sitting sur face of the seat. #
Never place objects, e.g. cushions,
under or behind thech ild restra int sys‐
te m. #
Always use child restra int sy stems with
th e original co ver designed forth em. #
Alwaysre place damaged co vers with
ge nuine co vers. &
WARNING Risk of inju ryor death due to
unsecured child restra int sy stems in the
ve hicle
If th ech ild restra int sy stem is not cor rectly
ins talled or secured, it could release, in par‐
ticular, in theeve nt of an accident, sudden
braking or a sudden change in direction.
The child restra int sy stem could be flung
around and hit vehicle occupants. #
Always ins tallch ild restra int sy stems
cor rectl y,eve n when not in use. #
Always comply with thech ild restra int
sy stem manufacturer's ins tallation
instructions. R
Always obser vethech ild restra int sy stem
manufacturer's ins tallation and operating instructions as
well as theve hicle-specific
information:
- Installth eLA TC H-type (ISOFIX) child
re stra int sy stem on there ar seat
(/ page 41).
- Secu rethech ild restra int sy stem with the
seat belt on there ar seat (/ page 42).
- Secure thech ild restra int sy stem with the
seat belt on the co-driver seat
(/ page 43). Obser vethe specific
instructions forth ere ar wa rd-facing and
fo rw ard-facing child restra int sy stems
(/ page 43).
R Obser vethewa rning labels in theve hicle
interior and on thech ild restra int sy stem.
R Also secure TopTe ther if present.
Do not modify thech ild restra int sy stem &
WARNING Risk of inju rydue tomodifica‐
tions tothech ild restra int sy stem
The child restra int sy stem may no longer
function as it is supposed toifyo u make mod‐
ifications or attach objects toit, e.g. toys or
unsuitable accessories. This poses an
increased risk of injury!
Ne ver modify thech ild restra int sy stem. Only
attach accessories which the manufacturer of
th ech ild restra int sy stem has authorized
especially forth is ch ild restra int sy stem. Only use
child restra int sy stems which are in
proper working condition &
WARNING Risk of inju ryor death caused
by the use of damaged child restra int
sy stems
Child restra int sy stems or their retaining sys‐
te ms that ha vebeen subjected toa load in an
accident may then not be able toper form
th eir intended pr otective function.
In particular, thech ild cannot be restra ined in
th eeve nt of an accident, heavy braking or a
sudden change of direction. #
Alwaysre place child restra int sy stems
immediately that ha vebeen damaged or
in vo lved in an ac cident. #
Have the securing sy stems forth ech ild
re stra int sy stems checked at a qualified
specialist workshop before ins talling a
ch ild restra int sy stem again. 38
Occupant saf ety

Do not
keep theke yto ge ther with electronic devi‐
ces or me tallic objects. This can af fect theke y's
functionalit y.
% If
th e battery check lamp does not light up
when you press the0036 or0037 button, the
battery is dischar ged.
Re place theke y bat tery ( / page 47). Ac
tivating/deactivating the acoustic lo cking
ve rification signal Multimedia sy
stem:
4 © 5
Settings 5
Vehicle #
Activate or deacti vate Acoustic Lock . Changing the unlocking settings
The
key has thefo llowing adjus table unlocking
functions:
R Unlock centrally
R Unlock the driver's door (vehicles without
partition or with cab)
R Unlock the driver's door and co-driver's door
(vehicles with partition) #
Toswitch between the settings: press and
hold the0036 and0037 buttons at the same
time for appro ximately six seconds until the
battery check lamp flashes twice.
When the unlocking function is selected forthe
driver's door or the driver's and co-driver door:
R Pressing the0036 button a second time
unloc kstheve hicle centra lly Re
ducing the energy consum ption of the
SmartK ey If
yo u do not use theve hicle or a SmartK eyfor an
ex tended pe riod, you may deactivate the KEY‐
LESS START function of the SmartK ey. #
Todeactivate: pressthe0037 button on the
SmartK eytwice in quick succession.
The battery check lamp on the SmartK ey
lights up twice quickly and once for longer. #
Toactivate: press any button on the Smart‐
Ke y.
When starting theve hicle with the SmartK eyin
th e slot in the shift console, the SmartK eyfunc‐
tions are activated auto matically. Re
moving and inse rting the mechanical key #
Toremo ve:press release button 2.
Mechanical key1 is pushed slight ly out. #
Pull me chanical key1 out co mplete ly. #
Toinser t:press release button 2. #
Slide mechanical key1 in co mplete ly until it
engages. Re
placing the key battery &
DANG ER Serious damage tohealth
caused byswallowing batteries
Batteries contain toxic and cor rosive subs tan‐
ces. Swallowing batteries may cause serious
damage tohealth.
There is a risk of fata l injur y. #
Keep batteries out of there ach of chil‐
dren. #
If batteries are swallo wed, seek medical
attention immediately. +
ENVIRONMEN
TALNO TEEnvironmental
damage caused byimproper disposal of
batteries Bat
teries contain pollutants. It is
illegal todispose of them with the household
ru bbish. #
Dispose of batteries in an
environmen tally responsible manner.
Ta ke dischar ged batteries toaqu alified
specialist workshop or toa collection
point for used batteries. Opening and closing
47

%
Yo
ur vehicle may be equipped with a long
sliding door with an intermediate de tent. Yo u
can also lock the sliding door in place around
halfw aywhen opening and closing. If you do
th is, the door does not ha vetobe opened
fully when getting into or out of theve hicle.
The sliding door is not fully engaged when in
th e intermediate de tent. #
Tounlo ck:pull lo cking pin 3upwards man‐
ually or use the cent ral locking button to
unlo ckthe sliding door (/ page 49). #
Toopen: press button 1. #
Slide the sliding door byhandle 2back to
th estop. #
Check the sliding door de tent. The sliding
door must be engaged. #
Toclose: press button 1. #
Slide the sliding door firm lyforw ards byhan‐
dle 2until it closes. #
Tolock: push locking pin 3down wards
manually or use the cent ral locking button to
lock the sliding door (/ page 49). Note
s on electrical closing assist If
yo ur vehicle is equipped with an electrical clos‐
ing assist, you will requ ire less forc eto close the
sliding door. Electric sliding door
Fu
nction of the electric sliding door Yo
ur vehicle can be equipped with an electric
sliding door on the left and/or right-hand side. Yo
u can operate the electric sliding door in the
fo llowing ways:
R bypressing the sliding door buttons on the
center console
R bypressing the sliding door button on the
door sill (B-pillar)
R using the door handle (inside or outside)
R using thekey
If th e electric sliding door is obstructed while
opening, it mo ves a few centim eters in the oppo‐
site direction and stops.
If th e sliding door is obstructed during the closing
procedure, it opens fully again.
If th e electric mo tor of the sliding door is in dan‐
ge r of overheating, e.g. due tofrequent opening
and closing within a short period, the sliding door
opens fully. The sliding door is then loc ked in
place. The sliding door is operational again af ter
appr oximately 30 seconds.
If th ere has been a malfunction or if the battery
has been disconnected, you can use there lease
cat chtodisconnect the sliding door from the
electric mo tor.Then you can open or close the
door manually (/ page54). Opening/closing
the electric sliding door
with the but ton &
WARNING Risk of entrapment byopen
sliding door which is not engaged
When you open the sliding door, the sliding
door could hit other people as it mo ves back‐
wa rds. #
Only open the sliding door when tra ffic
conditions permit. &
WARNING Risk of inju rydespite obs tacle
de tection
Obs tacle de tection does not react tosoft,
light and thin objects, such as fingers. These
or other parts of the body could be pressed
against the door frame, for ins tance. Obs tacle
de tection cannot pr event entrapment in these
ins tances. #
When opening and closing the electric
sliding door, make sure that nobody is
within the operating range of the sliding
door. 52
Opening and closing

%
When
youstop automatic operation upon
opening the door, the door closes when you
press the button again.
% In unf
avorable operating conditions, e.g.
frost, ice or heavy soiling, you can press and
hold the cor responding button. The electric
sliding door mo ves with increased forc e.
Obser vethat, in such circum stances, the
object recognition is less sensitive. Tostop
th e mo vement, release the button. Opening/closing
the electric sliding door
with thekey #
Tounlo ck:brie fly press the0042 or0041
button on thekey. #
Toopen: press and hold the0042 or0041
button on theke yfo r longer than 0.5 sec‐
onds.
Yo u will hear two acoustic signals and the
sliding door will open automaticall y.#
Toclose: press and hold the0042 or0041
button on theke yfo r longer than 0.5 sec‐
onds.
Yo u will hear two acoustic signals and the
sliding door will close automaticall y.#
Tointer rupt automatic operation: briefly
press the0042 or0041 button on theke y.
The sliding door stops moving.
% When
youstop automatic operation upon
opening the door, the door closes when you
press the button again. Opening/closing
the electric sliding door
with the door handle #
Tounlo ck:pull lo cking pin 2upwards man‐
ually or use the cent ral locking button to
unlo ckthe sliding door (/ page 49). #
Press button 1or pull outside handle 3.
The sliding door opens or closes. #
Press button 1again or pull outside handle
3.
The sliding door stops moving. Un
locking the electric sliding door manually If
th ere has been a malfunction or if the battery
has been disconnected, you can use release
cat ch2 todisconnect the sliding door from the
electric mo tor.Then, you can open or close the
door manually. #
Vehicles with comple tesliding door trim:
re mo vethe co ver from release cat ch2.
Service ope ration is accessible. 54
Opening and closing

#
If someone is trapped, release the but‐
to n immedia tely or pull it in order to
close the side window again. &
WARNING Risk of becoming trapped
when closing a side window
When closing a side windo w,body parts could
be trapped in the closing area in the process. #
When closing, make sure that no body
parts are in the closing area. #
If someone is trapped, release the but‐
to n immedia tely or press the button in
order toreopen the side windo w. &
WARNING Risk of becoming trapped
when children opera tethe side windo ws
Children could become trapped if they oper‐
ate the side windo ws, particularly when unat‐
te nded. #
Activate thech ild saf ety lock forthe
re ar side wind ows. #
When leaving theve hicle, alw aysta ke
th e SmartK eywith you and lock the
ve hicle. #
Never lea vechildren unat tended in the
ve hicle. 1
Window li fter, left
2 Window li fter, right #
Toopen manuall y:press and hold button 1
or 2. #
Toclose manuall y:pull and hold button 1
or 2. The windo
wsinthe front doors can also be oper‐
ated automaticall y. #
Toopen comple tely:brie fly press but ton1
or 2 beyond the point of resis tance.
Au tomatic operation will start. #
Toclose comple tely:brie fly pull but ton1
or 2 beyond the point of resis tance.
Au tomatic operation will start. #
Tointer rupt automatic operation: briefly
press or pull button 1or2 again.
% If an object bloc
ksa side wind owduring the
automatic closing process, the side window
will open again automaticall y.The automatic
re ve rsing function is only an aid and is not a
substitute foryo ur attentiveness.
% If automatic operation of
the side windo ws
does not work,th ere is no anti-entra pment
function.
Au tomatic reve rsing function of the side win‐
do ws
If an object bloc ksa side wind owduring the clos‐
ing process, the side window will open again
automaticall y.The automatic reve rsing function is
only an aid and is not a substitute foryo ur atten‐
tiveness. #
During the closing process, make sure that no
body parts are in the closing area. &
WARNING Risk of becoming trapped
despite there being reve rse pr otection on
th e side window
The reve rse function does not react:
R Tosoft, light and thin objects, e.g. fingers
R Over the last 00CFin (4 mm) of the closing
path
R During resetting
R When the side window is closed again
manually immediately af ter automatic
re ve rsing
This means that there ve rse function cann ot
pr eve nt someone from becoming trapped in
th ese situations. #
During the closing process, make sure
th at no body parts are in the closing
area. #
If someone becomes trapped, press the
0062 button toopen the side window
again. Opening and closing
59

Problems with
the side windo ws Problem
Possible causes/consequences and 0050 0050Solutions
A side window cann otbe
closed and the cause is
not obvious. #
Check tosee if there are any objects in the window guide.
& WARNING Risk of becoming trapped or fata lly injured if reve rs‐
ing pr otection is not activated
If yo u close a side wind owagain immediately af ter it has been
bloc ked, the side window will close with increased or maximum
fo rc e. The reve rsing feature will then not be active.
Pa rts of the body could become trapped in the closing area in the
process. #
Make sure that no parts of the body are in the closing area. #
Tostop the closing process, release the button or press the
button again tore-open the side windo w. If a side window is obstructed during closing, and
reopens again slightl y,
yo u can proceed as follo ws: #
Immedia tely afte rth e window is obstructed, pull the cor responding
button again until the side window has closed, and hold the button
fo r an additional second.
The side window is closed with increased forc e.
If th e side window is obstructed again and reopens slightl y,yo u can pro‐
ceed as follo ws: #
Repeat the pr evious step.
The side window is closed without the automatic reve rsing function.
The side windo wscannot
be opened or closed
using the con venience
opening feature. The SmartK
eybattery is weak or dischar ged. #
Check the battery with the battery check lamp and replace if neces‐
sary (/ page47). Anti-theft pr
otection Fu
nction of the immobilizer The immobilizer pr
events your vehicle from being
st ar ted without the cor rect key.
The immobilizer is automatically activated when
th e ignition is switched off, and deactivated when
th e ignition is switched on.
When leaving theve hicle, alw aysta ke thekey
with you and lock theve hicle. If theke y is left
inside theve hicle, an yone can start the engine.
% In
theeve ntthe engine does not start despi te
th eve hicle's star ter battery having suf ficient
ch arge ,th e immobilizer is defective. Contact
a qu alified specialist workshop or call
1-800-367-63 72(inthe USA) or
1-800-387-0 100(in Canada). ATA
(Anti-Theft Alarm sy stem) Fu
nction of ATA(Anti- theft Alarm sy stem)
If th eATA system is armed, a visual and audible
alarm is triggered in thefo llowing situations:
R a side door is opened
R there ar-end door is opened
R the hood is opened
R the interior motion sensor is triggered
(/ page 63)
R theto w- aw ay alarm is triggered
(/ page 62) Opening and closing
61