2020 MERCEDES-BENZ SPRINTER ESP

R
Fasten the load tothe tie-down eyes and dis‐
tribute the load evenly among them.
R Use tie-down eyes and fastening components
which are suitable forth ewe ight and size of
th e load. Load distribution
* NO
TERisk of damage tothefloor co ver‐
ing Excessive point loading on
the cargo com‐
partment floor or on the load area can nega‐
tively af fect the driving characteristics and
could damage thefloor co vering. #
Vehicles with rear-wheel drive: dis‐
tribu tethe load uniformly. When doing
so, ensure that theove rall cen ter of
gr av ity of the load is alw ays as low and
close tothe center as possible and
between the axles near there ar axle. #
Vehicles with all-wheel drive: distrib‐
ute the load uniforml y.When doing so,
ensure that theove rall cen ter of gr avity
of the load is alw ays as low and close to
th e center as possible and between the
axles. Fo
r Cargo Vans, buses and Passenger Vans:
R Always transport loads in the cargo compart‐
ment.
R Always place the load against the seat backr‐
ests of there ar ben chseat.
R Movelarge and heavy loads as farto wa rds
th e front of theve hicle as possible in the
direction of tra vel against there ar ben ch
seat. Stow loads flush with there ar ben ch
seat.
R Always additionally securethe load with suita‐
ble load securing aids or tie downs.
R The load must not pr otru de abo vethe upper
edge of the seat backrests.
R Transport loads behind seats that are not
occupied.
R Ifth ere ar ben chseat is not occupied, insert
th e seat belts crosswise into the seat belt
buckle of the opposite seat belt. Securing loads
Note
s on load securing &
WARNING Risk of accident and injury
due toincor rect use of the lashing stra ps
If yo u attach the lashing stra p incor rectly
when secu ring loads, thefo llowing may occur
in theev ent of abrupt changes in direction,
braking maneuver or an acciden t:
R The tie-down eyes may become de tach ed
or the lashing stra p may tear if the per‐
missible load is exceeded.
R The load cann otbe restra ined.
This may cause the load toslip, tip over or be
fl ung about, striking vehicle occupants. #
Alwayste nsion the lashing stra ps in the
proper manner and only between the
described tie-down eyes. #
Always use lashing stra ps designed spe‐
cifically forth e loads. %
Obser
vethe information relating tothe maxi‐
mum loading capacity of the individual cargo
tie-down point. If you combine various cargo
tie-down points tosecure a load, alw aysta ke
th e maximum loading capacity of thewe ak‐
est cargo tie-down point into account. During
maximum full- stop braking, forc es may act
which can multiply thewe ight of the load.
Alw ays use se veral cargo tie-down points to
distribute and spread the load. Spread the
load evenly between the cargo tie-down
points or tie-down eyes.
Alw ays obser vethe operating instructions or the
lashing stra p manufacturer's instructions forthe
operation of the lashing stra p.
Obser vethe information relating tothe maximum
loading capacity of the cargo tie-down points
(/ page 353).
As the driver, you are responsible for ensuring the
fo llowing:
R The load is secured against slipping, tipping,
rolling or falling off.
Ta ke usual traf fic conditions as well as swerv‐
ing or full brake application and bad roads
into account.
R The applicable requ irements and guidelines
re lating toload-securing practices are met.
If th is is not the case, this may con stitute a
punishable of fense, depending on local legis‐ 272
Transporting

Dip
stick (e xamp le) #
Park theve hicle on an even sur face. #
Remo vedipstick 1and wipe it off. #
Slowly insert dipstick 1into the dipstick
guide tube as far as it will go and pull it out
af te rth re e seconds.
R Oil le vel OK: the oil le vel is between the
MIN and the MAX mar k.
R Oil le velto o low: the oil le vel is at the MIN
mark or belo w. #
Ifth e oil le vel is too lo w,add appr ox.
1. 1 US qt (1 liter) engine oil. #
Ifth e oil le vel is too high, drain off excess
engine oil.
Vi sit a qualified specialist workshop.
Checking the engine oil le vel with the on-
board compu ter
Re quirements:
R The vehicle is le vel during the measuring
process.
R The hood is not open.
R Depending on the driving profile, the oil le vel
can be displa yed only af ter a driving time of
up to30 minutes and only when the ignition
is switched on.
On-board computer: 4 Service 5
Engine Oil Level
Yo u will see one of the following messa ges on
th e multifunction displa y:#
Measuring Engine Oil Level...: measurement
ofthe oil le vel not yet possible. Repeat the
qu ery af ter driving for a maximum of
30 minutes. #
Engine Oil Level OK andthe bar showing the
oil le vel on the multifunction display is green
and lies between "MIN" and "MAX": the oil
le ve l is OK. #
Engine Oil Level Drive until the engine is
warm. :wa rm upthe engine tooperating tem‐
perature. #
Engine Oil Level Correct Measurement Only
if Vehicle Is on Level Ground: park theve hicle
on a le vel sur face. #
Engine Oil Level Add 1,0 liq.gal. andthe bar
showing the oil le vel on the multifunction dis‐
play is orange and lies below "MIN": add
1. 1 US qt (1 l ) of engine oil. #
Reduce Engine Oil Level andthe bar showing
th e oil le vel on the multifunction display is
orange and lies abo ve"MAX": drain off excess
engine oil.
Vi sit a qualified specialist workshop. #
For Engine Oil Level Switch Ignition On :
switch on the ignition in order tocheck the
engine oil le vel. #
Engine Oil Level System Inoperative: the sen‐
sor is defective or not connected. Visit a
qu alified specialist workshop. #
Engine Oil Level System Currently Unavaila-
ble: close the hood.
% Ve
hicles with cold oil le vel displa ys:the oil
le ve l is automatically displa yed on the multi‐
function display af terth eve hicle has been
non-operational for an extended pe riod. If it
is not possible tomeasu rethe engine oil
le ve l, a cor responding message will appear.
Ad ding engine oil &
WARNING Risk of bu rns from hot com‐
ponent parts in the engine compartment
Cer tain components in the engine compart‐
ment can be very hot, e.g. the engine, the
ra diator and parts of theex haust sy stem. #
Allow the engine tocool down and only
to uch component parts desc ribed in the
fo llowing. &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. Main
tenance and care 281

If
yo u ha vetocar ryout any workinthe engine
compartment, touch only thefo llowing compo‐
nents:
R Hood
R Engine oil filler opening cap
R Washer fluid reser voir cap
R Coolant expansion reser voir cap &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. #
Intheeve nt of a fire inthe engine com‐
partment, keep the hood closed and call
th efire service. &
WARNING Risk of scalding from hot
coolant
The engine cooling sy stem is pressurized,
particular lywhen the engine is warm. If you
open the cap, you could be scalded byhot
coolant spr aying out. #
Letthe engine cool down before open‐
ing the cap. #
When opening the cap, wear pr otective
gl ove s and saf etygl asses. #
Open the cap slowly torelease pres‐
sure. Allow
the engine and the engine cooling sy stem
to cool down before checking the coolant le vel or
re filling coolant.
* NO
TEPaint wo rkdamage due tocoolant If coolant
gets on painted sur faces, the paint‐
wo rkcan be damaged. #
Add coolant carefully. #
Remo vespilled coolant. Checking
the coolant le vel Example: coolant
expansion reser voir #
Park theve hicle on an even sur face. #
Open the hood (/ page278). #
Slow ly tu rncoolant expansion reser voir cap
1 half a turn coun ter-clockwise and allow
exc ess pressure toescape. #
Turn coolant expansion reser voir cap 1fur‐
th er and remo veit. #
Check the coolant le vel.
There is enough coolant in coolant expansion
re ser voir if the coolant reaches the MAX
mar k.
Ad ding coolant #
Refill th e coolant tothe MAX mark on the
coolant expansion reser voir.
Only use coolant appr oved byMercedes-Benz to
avo id damaging the engine cooling sy stem. #
Replace coolant expansion reser voir cap 1
and tigh ten in a clo ckwise direction. #
Start the engine. #
After appro ximately five minutes, switch off
th e engine again and allow it tocool down. #
Che ckthe coolant le vel again and add coolant
if necessar y.
% Obser
veadditional coolant information
(/ page 347). Main
tenance and care 283

#
Place a suitable collector beneath drain hose
2. #
Switch on the ignition. #
Open drain scr ew1 until thewate r/fuel
mixture emerges from drain hose 2.#
Close drain scr ew1 as soon as around
0.2 qt (0.2 liter) of thewate r/fuel mixture has
been collected.
Af ter 30 seconds, the electrical fuel pump
automatically stops the discharge of the
wate r/fuel mixture. #
After draining, switch off the ignition. #
Dispose of the collected water/fuel mixture
in an environmentally responsible manner,
e.g. at a qualified specialist workshop. #
Check that drain scr ew1 has been closed.
If th e engine is running while drain scr ew1
is open, you will lose fuel thro ugh drain hose
2. #
Close the hood (/ page278). #
003A The indicator lamp does not go out
af te r draining: drainthe fuel filter again. #
003AThe indica tor lamp does not go out
af te r the second draining: consult aquali‐
fi ed specialist workshop.
Mercedes-Benz recommends that you ha vethe
fuel filter drained at a qualified specialist work‐
shop. Cleaning and care
Note
s onwashing theve hicle in an automatic
car wash &
WARNING Risk of accident due to
re duced braking ef fect af terwa shing the
ve hicle
The braking ef fect is reduced af terwa shing
th eve hicle. #
Afterth eve hicle has been washed,
brake carefully while paying attention to
th e traf fic conditions until the braking
ef fect has been ful lyrestored. *
NO
TERisk of damage tothe paintwork
and plastic components If
yo uwa sh your vehicle in Touchless Auto‐
matic Car Wash sy stems that use special
cleaning agents, the cleaning agents used can damage
the paintwork or plastic components
of theve hicle. #
Do not wash theve hicle in Touchless
Au tomatic Car Wash sy stems that use
special cleaning agents. Make sure
that the automatic car wash is suitable
fo rth e size of theve hicle.
Before washing theve hicle in an automatic car
wa sh, fold in the outside mir rors and remo veany
additional antennas. Otherwise, the outside mir‐
ro rs, antennas or theve hicle itself could be dam‐
aged.
Make sure any additional antennas are re-ins tal‐
led and that the outside mir rors are fully folded
out again when you lea vethe automatic car
wa sh.
To avo id damage to yourvehicle, obser vethefo l‐
lowing before using an automatic car wash:
R the side windo wsand the sliding window are
comple tely closed.
R the blo werfo rve ntilation and heating is
switched off.
R the windshield wiper switch is in position 005A.
If th eve hicle is very dirty, wash off excess dirt
before cleaning theve hicle in an automatic car
wa sh.
% Re
moving thewa x from the windshield and
th e wiper rubbers af terwa shing theve hicle,
will help avoid smearing and reduce wiper
noise. Note
s on use of a po werwa sher &
WARNING Risk of accident when using
high-pressu recleaning equipment wi th
ro und-spr aynozzles
The wate r jet from a round-spray nozzle (dirt
grinder) may cause damage totires and sus‐
pension components that is not visible.
Components damaged in this wa y may fail
unexpec tedly. #
Do not use high-p ressure cleaning
equipment with round-spray nozzles to
clean your vehicle. #
Damaged tires or suspension compo‐
nents must be replaced immediatel y. Ne
ver use a po werwa sher in theve hicle interior.
The pressurized water created bythe po wer 286
Maintenance and care

Message in
the media displa y:
SOS NOT READY :th e ignition is not on or eCall is
not available.
During an active emer gency call, 0053appears in
th e displa y.
Yo u can find more information on there gional
av ailability of eCall at: http://www.mercedes-
benz.com/connect_ecall
% If an emer
gency call is una vailable or mal‐
functioning, a message tothis ef fect also
appea rsinthe multifunction display of the
instrument clus ter. Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star ter battery has suf ficient charge.
If re stra int sy stems such as airbags or Emer gency
Te nsioning Devices ha vebeen activated af ter an
accident, eCall may automatically initia tean
emer gency call.
The eme rgency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz emergency call center
can transmit theve hicle position data toone
of the emer gency call centers.
The SOS button in theove rhead cont rol panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual emer gency call #
Using the SOS but ton in theove rhead con‐
trol panel: pressthe SOS button at least one
second long. #
Using voice control: UsetheVo ice Cont rol
Sy stem Call the Mercedes accident center
vo ice command (/ page189).
The emergency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz eme rgency call center
can transmit theve hicle position data toone
of the emer gency call centers.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
Ending an unin tentional emer gency call #
Select 0076onthe multifunction steering
wheel. Depress the button for se veral sec‐
onds. Tr
ansmitted data with the emer gency call
sy stem Data transmit
tedby the eCall includes but is not
limited to:
R Vehicle's GPS position data
R GPS position data on thero ute
( (a few hundred me ters before the incident))
R Direction of tr avel
R Vehicle identification number
R Vehicle drive type
R Estimated number of people in theve hicle
R Whe ther Mercedes PRO connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem Breakdown assis
tance 293

Data transmitted is
vehicle information. For any
qu estions about the collection, use and sharing
of the eCall sy stem data, please contact MBU‐
SA 's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo r Canada, please contact MBC’s Cust omer
Assis tance Center at 1-800-387-0 100.
Cust omer requ ests for co vered information
should be submitted via the same channels.
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter‐
mined
R Avo ice connection totheve hicle occupants
can be es tablished Flat tire
Note
s onflat tires &
WARNING Risk of an accident when driv‐
ing wi thaflat tire
A flat tire greatly impairs driving characteris‐
tics, as well as steering and braking. #
Do not drive with a flat tire. #
Remo vetheflat tire and ins tallthe
spare wheel or consult a qualified spe‐
cialist workshop. Depending on
your vehicle's equipment, in the
eve nt of a flat tire you ha vethefo llowing possibil‐
ities:
R You can call breakdown assis tance via the
breakdown assis tance call button in theove r‐
head control panel (/ page196).
R Cha nge the wheel (/ page 327). Batte
ry Note
s onthe12 V battery &
WARNING Risk of an accident due to
wo rkcar ried out incor rectly on the bat‐
te ry
Wo rkcar ried out incor rectly on the battery
can, forex ample, lead toa short circuit. This
can lead tofunction restrictions in saf ety-re l‐
ev ant sy stems, forex ample the lighting sys‐
te m, ABS (anti-lock braking sy stem) or ESP ® (Elect
ronic Stability Prog ram). The operating
saf ety of your vehicle may be restricted.
Yo u could lose control of theve hicle in the
fo llowing situations:
R when braking
R intheeve nt of ab rupt steering maneuvers
and/or when theve hicle's speed is not
adap tedto thero ad conditions #
Intheeve nt of a sho rtcircuit or a simi‐
lar incident, contact a qualified special‐
ist workshop immediately. #
Do not continue driving. #
Always ha vewo rkon the battery car ried
out at a qualified specialist workshop. R
Further information on ABS (/ page146)
R Further information on ESP ®
(/ page 147)
Mercedes-Benz recommends that you ha vethe
12 V battery replaced at a qualified specialist
wo rkshop, e.g. at an authorized Mercedes-Benz
Center.
Should youwa nttoreplace the battery yourself,
obse rveth efo llowing information:
R Alwaysre place a faulty bat tery with a battery
which fulfills theve hicle's specific require‐
ments.
R Carryove r de tach able parts such as theve nt
hose, elbow fitting or term inal co ver from the
battery tobe replaced.
R Make sure that theve nt hose is al wayscon‐
nected toits original opening on the battery
side.
Ins tallth eex isting or newly supplied stop
plugs.
Otherwise, gases or battery acid could
escape.
R Make sure that the de tach able parts are con‐
nec ted in the same way as before.
Fo r saf etyre asons, Mercedes-Benz recommends
th at you on lyuse bat teries that ha vebeen tested
and appr ovedfo ryo ur vehicle byMercedes-Benz.
These batteries pr ovide inc reased impact pr otec‐
tion topreve ntvehicle occupants from suf fering
acid bu rns should the battery be damaged in an
accident. 294
Breakdown assis tance

&
WARNING Risk ofexplosion due toelec‐
tros tatic charge
Electros tatic charge can cause spa rks which
may ignite the highly flammable gas mixture
in the batter y. #
Todischar geany electrostatic charge
th at may ha vebuilt up, touch the me tal
ve hicle body before handling the bat‐
te ry. The highly
flammable gas mixture is created while
th e battery is charging and when jump-s tarting. &
WARNING Danger of chemical burns
from the battery acid
Battery acid is caustic. #
Avoid contact with the skin, eyes or
clo thing. #
Do not lean overth e batter y. #
Do not inhale battery gases. #
Keep children away from the batter y. #
Immedia tely rinse battery acid off thor‐
oughly with plenty of clean water and
seek medical attention immediately. +
ENVIRONMENTAL
NOTEEnvironmental
damage caused byimproper disposal of
batteries Bat
teries contain pollutants. It is
illegal todispose of them with the household
ru bbish. #
Dispose of batteries in an
environmen tally responsible manner.
Ta ke dischar ged batteries toaqu alified
specialist workshop or toa collection
point for used batteries. If
th e12 V battery has tobe connected, con tact a
qu alified specialist workshop.
Obser vethe saf ety no tes and pr otective meas‐
ures when handling batteries. Risk of
explosion Fire, open
flames and smoking are
prohibited when handling the batter y.
Av oid creating spar ks. Electrolyte
or battery acid is cor ro‐
sive. Avoid contact with the skin, eyes
and clo thing. Wear suitable pr otective
clo thing, in particular glove s, an apron
and a saf ety mas k.Immedia tely rinse
electrolyte acid splashes off wi th
clean water.If necessar y,seek medi‐
cal advice. We
areye pr otection. Ke
ep children at a safe dis tance. Obser
vethese Operating Instructions.
If yo u do not use theve hicle for a long period or
drive short dis tances regular ly:
R Connect the battery toach arge rre commen‐
ded for Mercedes-Benz.
R Consult a qualified specialist workshop todis‐
connect the battery St
arting assistance and charging thest ar ter
battery #
Always use the jump-s tart connection in the
engine compartment forst arting assis tance
and when charging the batter y.
* NO
TEDamaging the battery thro ugh
ove rvoltage When
charging using a battery charge r with‐
out a maximum charging voltage, the battery
or theve hicle electronics may be damaged. #
Only use battery charge rs with a maxi‐
mum charging voltage of 14.8 V. Breakdown assis
tance 295

*
NO
TEDama gedue toincor rect connec‐
tion of theto w bar #
Only connect theto w rope or tow bar to
th eto wing eyes. %
Yo
u can also secure theto wing device tothe
trailer hitch.
* NO
TEDama geand risk of accident when
to wing with a tow rope There is a
risk of an accident if you do not
obse rve saf ety and pr otective measures when
to wing using a tow rope.
Obser vethefo llowing points when towing
with a tow rope: #
Secure theto w rope on the same side
on bo thvehicles, if possible. #
Make sure theto w rope does not
exc eed the legally prescribed length. #
Mark theto w rope in the middle, e.g.
with a white clo th(30 x 30 cm). This
makes other road users aware that a
ve hicle is being towe d. #
Obser vethe brake lamps of theto wing
ve hicle while driving. Alw ays maintain a
dis tance that ensures theto w rope does
not sag. #
Do not use steel cables or chains to tow
yo ur vehicle. Otherwise, you could dam‐
age theve hicle. #
Deactivate automatic locking (/ page 50).#
Do not activate the HOLD function. #
Deactivate theto w- aw ay alarm (/ page 62). #
Deactivate Active Brake Assi st (/ page 150). #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005C. #
Release the parking brake. &
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning.
When your vehicle is then towe daw ay, signifi‐
cantly more ef fort may be requ ired tosteer
and brake than is normally required. #
Use a tow bar. #
Make sure that thesteering wheel can
mo vefreely, before towing theve hicle
aw ay. *
NO
TEDama gedue toexc essive tractive
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slowly and smoo thly. To
wing a vehicle with the front or rear axle
ra ised *
NO
TEDama gewhen the ignition is
switched on If
yo u lea vethe ignition switched on when
to wing theve hicle with the front or rear axle
ra ised, ESP ®
actuation can damage the brake
sy stem. #
The ignition must be switched off. *
NO
TEDama gedue toincor rect remo val
or ins tallation of the propeller shafts When ins
talling the propeller shafts, they can
be damaged if you do not use new sc rews.
Alw ays use new scr ews when ins talling the
propeller shafts.
Only ha vethe propeller shafts ins talled or
re mo vedby qualified, skilled personnel. 302
Breakd own assi stance