Publication details
Internet
Fu rther information about Mercedes-Benz vehi‐
cles and about Mercedes-Benz AGcan be found
on thefo llowing websites:
https://www.mercedes-benz.com
https://www.mbusa.com (USA only)
https://www.mercedes-benz.ca (Canada only)
Documentation team
© Daimler VANS US A,LLC
© Mercedes-Benz AG: not tobe reprinted, transla‐
te d or otherwise reproduced, in whole or in part,
without written permission from Mercedes-
Benz AG.
Ve hicle manufacturer
Mercedes-Benz AG
Mercedesstraße 12 0
703 72Stutt gart
Germany
Ve hicle dealer
Daimler VANS US A,LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
https://www.mbusa.com (USA only)
http://www.mbsprinterusa.com
Cus tomer Assis tance Center:
1-8 77-7 62-8267
Mercedes-Benz Canada, Inc.
98 Vande rhoof Avenue
To ronto, ON M4G 4C9
https://ww w.mercedes-benz.ca (Canada only)
Cus tomer Relations Department:
1-800-387-0100
Daimler VANS USA, LLC and Mercedes-Benz Can‐
ada, Inc. are Daimler Companies.
Canada only: "Authorized Sprinter Dealer" is
defined as an authorized Mercedes-Benz Sprinter
Dealer. Co-driver airbag
warning Example
&
WARNING Risk of inju ryor fatal injuries
if th e front-passenger airbag is enabled
If th e front-passenger front airbag is enabled,
a ch ild on the front-passenger seat may be
st ru ck bythe front-passenger airbag during
an accident.
NEVER use a rear wa rd-facing child restra int
sy stem on a seat with an ENABLED FRONT
AIRB AG, DEAT H or SERIOUS INJU RYtothe
CH ILD can occur. Obser
vethech ap ter "Childre n intheve hicle".
As at 06.09.19
Symbols
..................................................... 4At
agl ance ................................................. 6
Cockpit ........................................................ 6
Instrument clus ter ....................................... 8
Overhead control panel .............................. 11
Door control panel .................................... .16
Emergencies and breakdowns ................... 18Digital Operator's Manual
......................20
Calling up the Digital Operating
Instructions ............................................... 20 General no
tes.......................................... 21
Environmental pr otection ........................... 21
Mercedes-Benz Genuine Parts ...................21
No tes about attachments, add-on
equipment, ins tallations and con ver‐
sions .......................................................... 22
Operating Instructions .............................. .23
Service and vehicle operation ...................23
Operating saf ety ........................................ 24
Diagno stics connection ............................ .25
No tes on changes tothe engine output ..... 26
Qualified specialist workshop .................... 26
Ve hicle registration ................................... 26
Cor rect use of theve hicle .........................26
Multi Purpose Vehicle ................................ 26
Information on problems with your
ve hicle .......................................................27
Re porting saf ety defects ............................ 27
Limited Warranty ...................................... .27
QR codes forre scue card .......................... 27
Data storage ..............................................28
Copyright .................................................. .30Occupant saf
ety...................................... 31
Re stra int sy stem ........................................31
Seat belts .................................................. 32
Airbags ...................................................... 35
Safely transporting children in the
ve hicle .......................................................36
No tes on pets in theve hicle ......................45 Opening and closing
...............................46
SmartK ey................................................... 46
Doors ........................................................ 49
Sliding door ................................................ 51
Electric sliding door ................................... 52
Re ar-end doors .......................................... 55
Pa rtition sliding door ................................ .56Electrical
step ............................................ 57
Side window .............................................. 58
Anti-theft pr otection ..................................61 Seats and
stowage .................................. 64
Cor rect driver's seat position .................... 64
Seats ......................................................... 64
Ad justing thesteering wheel ......................76
St ow age areas .......................................... .77
Bottle holder .............................................. 78
Cup holder ................................................ .78
Ashtr ayand cigar ette lighter .................... .79
Soc kets ..................................................... 80
Wi relessly charging the mobile phone
and coupling with theex terior antenna ..... 82
Ins talling or removing thefloor mats ......... 83 Light and vision
....................................... 84
Exterior lighting ......................................... 84
Ad justing the interior lighting .................... 87
Changing bulbs .......................................... 90
Wi ndshield wipe rs..................................... 95
Mir rors ....................................................... 97
Using sun visors ........................................98 Climate control
....................................... 99
Overview of climate control sy stems ......... 99
Operating climate control sy stems ..........1 01
Operating air vents .................................. 104
Au xilia ryheating ...................................... 105
Operating cargo compartment ventila‐
tion .......................................................... 108 Driving and pa
rking .............................. 109
Driving .................................................... .109
Battery main switch ................................. 12 0
Au tomatic transmission ........................... 12 2
All-wheel drive ........................................ .124
DSR (Downhill Speed Regulation) ............ 12 6
Electronic le vel control ............................ 12 8
Re fueling ................................................ .133
Pa rking .................................................... 14 0
Driving and driving sa fety sy stems ..........1 45
Wo rkmode ............................................. .168
Tr ailer operation ...................................... 16 9 Instrument Display and on-board
compu ter............................................... 175
Overview of Instrument Display ............... 175
Overview of the buttons on thesteer‐
ing wheel .................................................1 762
Contents
Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damage due tooperating conditions and
personal driving style The pollutant emission of
theve hicle is
directly related totheve hicle's operation.
Operate your vehicle in an environmentally
re sponsible manner tohelp pr otect the envi‐
ro nment. Please obser vethefo llowing recom‐
mendations on ope rating conditions and per‐
sonal driving style.
Operating conditions: #
Make sure that the tire pressures are
alw ays cor rect. #
Do not transport any unnecessa ry
we ight (e.g. a roof rack which is no lon‐
ge rre qu ired). #
Obser vethe service inter vals.
A regularly serviced vehicle will contri b‐
ute toenvironmen tal pr otection. #
Always ha vemaintenance workcar ried
out at a qualified specialist workshop.
Pe rsonal driving style: #
Do not depress the accelera tor pedal
when starting the engine. #
Do not warm upthe engine while sta‐
tionar y. #
Drive carefully and maintain a su fficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shift gears in good time and use each
ge ar only up to00C3 of its maximum
engine speed. #
Switch off the engine when in stationary
traf fic fo r a prolonged time. #
Drive in a fuel-ef ficient manne r.Pay
attention tothe ECO display for a fuel-
ef ficient driving style. Environmental issues and
recommendations
It is recommended tore-use and recycle sub stan‐
ces ins tead of immediately disposing of them.
The releva nt environmental guidelines and regula‐
tions ser vetoprotect the environment and
should be follo we d carefully. Mercedes-Benz Genuine
Parts
+ ENVIRONMENTAL
NOTEEnvironmental
damage caused bynot using recycled
re conditioned components Mercedes-Benz
AGoffers recycled recondi‐
tioned components and pa rts with the same
qu ality as new parts. The same entitlement
from the Limited Warranty is valid as for new
parts. #
Recycled reconditioned components
and pa rts from Mercedes-Benz AG. *
NO
TEThe ef fectiveness of there stra int
sy stems can be impaired byinstalling
accessory parts, per form ing repairs or
we lding operations Airbags, Emer
gency Tensioning Devices as
we ll as control units and sensors forthe
re stra int sy stems can be ins talled in thefo l‐
lowing areas of theve hicle:
R Door frames
R Roof frames
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do not ins tall any accessories such as
audio sy stems in these areas. #
Do not per form repairs or welding oper‐
ations. #
Have accesso ryparts ins talled at a
qu alified specialist workshop. If
yo u use parts, tires, wheels or saf ety-re leva nt
accesso ries which ha venot been appr ovedby
Mercedes-Benz , the operating saf ety of theve hi‐
cle may be jeopardized. Saf ety-re leva nt sy stems,
e.g. the brake sy stem, may malfunction. Only use
Mercedes-Benz Genuine Parts or parts of equal
qu ality. Use only tires, wheels and accesso ries
th at are appr ovedfo ryo ur vehicle model.
Mercedes-Benz testsge nuine pa rts, con version
parts and accessory parts that ha vebeen
appr ovedfo ryo ur vehicle model forre liability,
saf ety and suitabilit y.Despite ongoing ma rket Gene
ral no tes 21
information about
your vehicle e.g. thero uting of
electric cables.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control units are ins
talled in your vehi‐
cle. Some of them are necessary foryo ur vehicle
to function safel y,some pr ovide support when
driving (driver assis tance sy stems). In addition,
yo ur vehicle of fers comfort or enter tainment
functions which are also made possible with elec‐
tronic control units.
Electronic control units con tain data memo ries
which can permanently or temp orarily store tech‐
nical information on theve hicle's operating state,
component stre ss, service requirements as well
as tech nical events and malfunctions.
This information general lydocuments thest ate of
a component part, a module, a sy stem or of the
environment such as:
R operating statuses of sy stem components
(e.g. fluid le vels, battery status, tire pressure)
R status messages concerning theve hicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration, display of thefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events in which theve hicle is
damaged
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition tothe pr ovision of control unit func‐
tions, this data ser vesto recognize and rectify
malfunctions as well as tooptimize vehicle func‐
tions bythe manufacturer. Most of this data is
vo latile and is only processed in theve hicle itself.
Only a small proportion of the data is stored in
ev ent or fault memories.
When you use services, thete ch nical da tafrom
th eve hicle can be read out byservice network
emplo yees (e.g. workshops, manufacturers) or
th ird parties (e.g. breakdown services). Services
include repair services, maintenance processes, wa
rranty events and quality assurance measures,
fo rex ample. The data is read out via the connec‐
tion forth e diagnostics connection in theve hicle,
which is requ ired bylaw. The respective service
network locations or third parties collect, process
and use the data. The data documents tech nical
st ates of theve hicle, helps in finding er rors and
in impr oving quality and is trans ferred tothe
manufacturer if necessar y.In addition, the manu‐
fa cturer is subject toproduct liability. Forth is
purpose, the manufacturer requ ires tech nical
da ta from vehicles.
Fa ult memories in theve hicle can be reset by a
service outlet during repairs or maintenance
wo rk.
Depending on the equipment selected, you can
enter data in com fort and inf otainment functions
of theve hicle.
This includes, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in an integrated
hands-free sy stem or an integrated navigation
sy stem
R navigation destinations entered
R data on the use of Internet services
This data can be sa ved locally in theve hicle or
located on a device that you ha veconnected to
th eve hicle (e.g. smartphone, USB memory stick
or MP3 pla yer). If this data is sa ved in theve hicle,
yo u can dele teit at any time. Trans fer of this data
to third parties only occurs on your requ est,
especially as part of online services according to
th e settings you selec ted.
Yo u can sa vecon venience settings/cus tomiza‐
tions in theve hicle and change them at any time.
Depending on the equipment, this includes, for
ex ample:
R settings of the seat and steering wheel posi‐
tions
R suspension and climate cont rol settings
R customizations such as interior lighting
If yo ur vehicle is equipped appropriately, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can operate these devi‐
ces via the cont rol elements integrated in the
ve hicle. The smartphone's picture and sound can
be output via the multimedia sy stem. Simultane‐ 28
General no tes
Re
stra int sy stem Pr
otection pr ovided bythere stra int sy stem The
restra int sy stem includes thefo llowing com‐
ponents:
R Seat belt sy stem
R Airbags
R Child restra int sy stem
R Child seat securing sy stems
The restra int sy stem can help pr eventtheve hicle
occupants from coming into contact with parts of
th eve hicle interior in theeve nt of an accident. In
th eeve nt of an accident, there stra int sy stem can
also reduce thefo rc es towhich theve hicle occu‐
pants are subjected.
Only a seat belt which is worncor rectly can pro‐
vide the intended le vel of pr otection. Depending
on the de tected accident situation, Emer gency
Te nsioning Devices and/or airbags supplement
th e pr otection of fere dby a cor rectly wornseat
belt. Emer gency Tensioning Devices and/or air‐
bags are not depl oyed in every accident.
Ve hicles with a co-driver bench seat: the Emer‐
ge ncy Tensioning Device on the co-driver seat is
triggered whe ther or not the seat belt tongue is
engaged in the seat belt buckle.
In order forth ere stra int sy stem toprov ide the
intended le vel of pr otection, each vehicle occu‐
pant must obser vethefo llowing information:
R Fasten seat belts cor rectl y.
R Sit in an almost up right seat position with
th eir back against the seat backrest.
R Sit with their feet resting on thefloor, if possi‐
ble.
R Always secure persons under 5 ft(1.50 m)
ta ll in an additional restra int sy stem suitable
fo rth is vehicle.
Ho wever,no sy stem available today can com‐
ple tely eliminate injuries and fata lities in every
accident situation. In particular, the seat belt and
airbag general lydo not pr otect against objects
penetrating theve hicle from the outside. It is also
not possible tocomple tely rule out therisk of
injury caused bythe airbag deploying. Limited pr
otection from there stra int sy stem &
WARNING Risk of inju ryor death from
modifications tothere stra int sy stem
The restra int sy stem can no longer function
cor rectly af ter alterations ha vebeen made.
The restra int sy stem may then not pr otect the
ve hicle occupants as intended byfailing in an
accident or triggering unexpec tedly, forex am‐
ple #
Never alter the parts of there stra int
sy stem. #
Neverta mp er with the wiring or any
electronic component parts or their
software. If it is necessary
toadjust theve hicle toaccom‐
modate a person with disabilities, con tact an
au thorized Mercedes-Benz Center for de tails.
USA only: con tact our Cu stomer Assis tance Cen‐
te r at 1‑8 77‑762‑826 7. Re
stra int sy stem functionality When
the ignition is switched on, a self-test is
per form ed, during which the0075 restra int sys‐
te m wa rning lamp lights up. It goes out no later
th an a few seconds af terth eve hicle is star ted.
The components of there stra int sy stem are then
functional. Re
stra int sy stem malfunction A malfunction has occur
red in there stra int sys‐
te m in thefo llowing cases:
R The 0075 restra int sy stem warning lamp does
not light up when the ignition is switched on.
R The 0075 restra int sy stem warning lamp
lights up continuously or repeatedly during a
journe y. &
WARNING Risk of inju rydue tomalfunc‐
tions in there stra int sy stem
If th ere stra int sy stem is malfunctioning,
re stra int sy stem components may be trig‐
ge red unintentionally or may not deploy as
intended during an accident. This may af fect
th e Emer gency Tensioning Devices or airbags,
fo rex ample. Occupant saf
ety31
#
Have there stra int sy stem checked and
re paired immediately at a qualified spe‐
cialist workshop. Fu
nction of there stra int sy stem in an acci‐
dent How
there stra int sy stem works is de term ined by
th e se verity of the impact de tected and the type
of accident anticipated:
R Frontal impact
R Rear impact
R Side impact
R Rollover
The activation thre sholds forth e components of
th ere stra int sy stem are de term ined based on the
ev aluation of the sensor values measured at vari‐
ous points in theve hicle. This process is pre-
em ptive in nature. The triggering/deployment of
th e components of there stra int sy stem should
ta ke place in good time at thest art of the colli‐
sion.
Fa ctors whi chcan only be seen and measured
af te r a collision has occur red cann otplay a deci‐
sive role in airbag deployment. Nordothey pro‐
vide an indication of airbag deployment.
The vehicle may be deformed significantly with‐
out an airbag being deplo yed. This is the case if
only parts which are relatively easily deformed
are af fected and thera te ofvehicle deceleration
is not high. Con versely, an airbag may be
deplo yedev en though theve hicle suf fers only
minor deformation. If very rigid vehicle parts such
as longitudinal members are hit, forex ample, this
may result in suf ficiently high le vels of vehicle
deceleration.
Depending on the de tected deployment situation,
th e components of there stra int sy stem can be
activated or deplo yed independently of each
ot her:
R Emer gency Tensioning Device: frontal impact,
re ar impact, side impact 1)
,ro llo ver
R Driver's airbag, co-d rive r airbag: frontal
impact
R Side airbag: side impact
R Window cur tain airbag: side impact, rollo ver,
frontal impact
1) Only when theve hicle is equipped with a side
airbag or window cur tain airbag. &
WARNING Risk of bu rns from hot air bag
components
The air bag parts are hot af ter an air bag has
been depl oyed. #
Do not touch the air bag parts. #
Have a deplo yed air bag replaced at a
qu alified specialist workshop as soon as
possible. Fo
ryo ur saf ety and that of your passengers, it is
re commended that you ha vetheve hicle towe dto
a qu alified specialist workshop af ter an accident.
Ta ke this into account, particular lyif an Emer‐
ge ncy Tensioning Device has been trig gered or an
airbag has been deplo yed.
If th e Emer gency Tensioning Devices are trig‐
ge red or an airbag is deplo yed, you will hear a
bang, and a small amount of powder may also be
re leased:
R The bang will not general lyaffect your hear‐
ing.
R Ingeneral, the powder released is not hazard‐
ous tohealth but may cause short-term
breathing dif ficulties topersons suf fering
from as thma or other pulmonary conditions.
Pr ov ided it is safe todo so, lea vetheve hicle
immediately or open the window in order to
pr eve nt brea thing dif ficulties.
Airbags and pyrotech nic Emergency Tensioning
Devices contain pe rchlorate material, which may
re qu ire special handling or environmental pr otec‐
tion measures. National guidelines mu stbe
obser ved during disposal. In California, see
https://www.dtsc.ca.gov/HazardousWas te/
Pe rchlorate/index.cfm. Seat belts
Pr
otection pr ovided bythe seat belt Alw
aysfast enyour seat belt cor rectly before
st arting a journe y.Only a seat belt which is worn
cor rectly can pr ovide the intended le vel of pr otec‐
tion. &
WARNING Risk of inju ryor death due to
incor rectly fastened seat belt
If th e seat belt is not worncor rectly, it cannot
per form its intended pr otective function. 32
Occupant saf ety
Re
leasing the seat belt #
Press there lease button in the seat belt
buckle and guide the seat belt back with the
seat belt tongue. Fu
nction of the seat belt warning sy stem for
driver and co-driver The
00E9 seat belt warning lamp in the Instru‐
ment Display reminds youth at all vehicle occu‐
pants must fastentheir seat belts cor rectl y.
The 00E9 seat belt warning lamp lights up for six
seconds everytime af ter switching on the igni‐
tion.
A wa rning tone may also sound.
Af terth eve hicle is star ted, the seat belt warning
goes out as soon as the driver's and the co-driver
seat belts are fastened.
While driving, the seat belt warning lights up in
th efo llowing cases:
R Ifth eve hicle's speed is higher than 15 mph
(25 km/h) and the driver's or co-driver's seat
belt is not fastened
R Ifth e driver or co-driver unfas tenth eir seat
belt during the journey Airbags
Overview of airbags
1
Driver's airbag
2 Window cur tain airbag
3 Co-driver airbag
4 Side airbag
An airbag's ins tallation location is identified by
th e label AIRB AG.
When activated, an airbag can increase pr otec‐
tion forth ere spective vehicle occupant. Pot
ential pr otection of each airbag: AIRB
AG Possible pr otection for:
Driver's airbag,
co-d rive r airbag: Head and
chest
Wi ndow cur tain
airbag Head
Side airbag Chest and pelvis Pr
otection bythe airbags Depending on
the accident situation, an airbag
may supplement the pr otection of fere dby a cor‐
re ctly fastened seat belt. &
WARNING Risk of inju ryor death due to
incor rect seat position
If yo u deviate from the cor rect seat position,
th e airbag cann otper form its intended pro‐
te ctive function and deployment may even
cause fur ther injuries.
In order toavo idrisks, each vehicle occupant
must alw ays make sure of thefo llowing:
R Fasten seat belts cor rectly. Pregnant
wo men must take particular care to
ensure that the lap belt ne ver lies across
th e abdomen.
R Adopt the cor rect seat position and keep
as faraw ay as possible from the airbags.
R Obser vethefo llowing information. #
Always make sure that there are no
objects between the airbag and vehicle
occupant. To
avo idtherisks resulting from the deployment
of an airbag, each vehicle occupant must obser ve
th efo llowing information in particular:
R Before starting your journe y,adjust your seat
cor rectl y;bo th th e driver's and co-driver seat
should be mo ved as far back as possible.
When doing so, alw ays obser vethe informa‐
tion on the cor rect driver's seat position
(/ page 64).
R Only hold thesteering wheel bythesteering
wheel rim. This allows the airbag tobe fully
deplo yed.
R Always lean against the seat backrest when
th eve hicle is in motion. Do not lean forw ards
or against the door or side windo w.You may Occupant saf
ety35
ot
herwise be in the deployment area of the
airbags.
R Alwayske ep your feet on thefloor. Do not put
yo ur feet on the cockpit, forex ample. Your
fe et may otherwise be in the deployment area
of the airbag.
R Ifch ildren are tr aveling in theve hicle, obser ve
th e additional no tes (/ page37).
R Alwaysstow and secure objects cor rectly.
Objects in theve hicle interior may pr event an air‐
bag from functioning cor rectl y.Each vehicle
occupant must alw ays make sure of thefo llowing
in particular:
R There are no people, animals or objects
between theve hicle occupants and an airbag.
R There are no objects between the seat, door
and door pillar (B-pillar).
R There are no hard objects, e.g. coat hangers,
hanging on the grab handles or coat hooks.
R There are no accessory parts, such as mobile
navigation devices, mobile phones or cup
holders, attached totheve hicle within the
deployment area of an airbag, e.g. on the
cockpit, on the door, on the side window or
on the side wall trim.
In addition, no connecting cables, tensioning
st ra ps or retaining stra ps must be routed or
attached totheve hicle within the deployment
area of an airbag. Alw ays comply with the
accesso rymanufacturer's ins tallation instruc‐
tions and, in particular, the no tes on suitable
places for ins tallation.
R There are no heavy, sharp-edged or fragile
objects in the poc kets of your clo thing. Store
such objects in a suitable place. Limited pr
otection pr ovided byairbags &
WARNING Risk of inju rydue tomodifica‐
tions tothe airbag co ver
If yo u modify the co ver of an airbag or af fix
objects such as sticke rs to it,the airbag may
no longer function cor rectl y. #
Never modify the co ver of an airbag and
do not af fix objects toit. An airbag's ins
tallation location is identified by
th e label AIRB AG (/page 35). &
WARNING Risk of inju ryor death due to
th e use of unsuitable seat co vers
Uns uitable seat co vers can obstruct or pre‐
ve nt the deployment of the airbags integrated
into the seats.
Consequentl y,the airbags cann otprotect
ve hicle occupants as they are designed todo. #
Only use seat co vers that ha vebeen
appr ovedfo ryo ur vehicle bythe sales
or ga nization named on the inside front
co ver. &
WARNING Risk of inju rydue tomalfunc‐
tions of the sensors in the door paneling
Sensors tocontrol the airbags are located in
th e doors. Modifications or worknot per‐
fo rm ed cor rectly tothe doors or door panel‐
ing, as well as damaged doors, can lead to
th e function of the sensors being impaired.
The airbags might therefore not function
proper lyany more.
Consequent ly,th e airbags cann otprotect
ve hicle occupants as they are designed todo. #
Never modify the doors or parts of the
doors. #
Always ha vewo rkon the doors or door
paneling car ried out at a qualified spe‐
cialist workshop. &
WARNING Risk of inju rydue todeplo yed
airbag
A deplo yed airbag no longer has a pr otective
function and cann otprotect as intended in
th eev ent of an accident. #
Have theve hicle towe dto aqu alified
specialist workshop in order tohave the
deplo yed airbag replaced. Ha
ve deplo yed airbags replaced immediately. Safely transporting
children in theve hicle Alw
ays obser vewhen children are tr aveling in
th eve hicle %
Alw
ays obser vethe saf ety no tesre leva nt to
th e situation. In doing so, you will be able to
identify possible risks and avoid dangers
when children are tra veling in theve hicle
(/ page 37). 36
Occupant saf ety