2020 MERCEDES-BENZ SPRINTER snow chains

Operating
the on-board computer ............ 176
Overview of the displa yson the multi‐
function display ....................................... 17 7
Setting the instrument lighting ................1 78
Menus and submenus .............................. 178Vo
ice Control Sy stem ........................... 184
No tes on operating saf ety ...................... .184
Operation ................................................ 184
Using theVo ice Cont rol Sy stem ef fec‐
tively ........................................................ 186
Basic voice commands ............................ 187Mercedes PRO
....................................... 19 5
Information about Mercedes PRO
(Mercedes me) ........................................ 19 5
Information about Mercedes PRO con‐
nect (Mercedes me connect) ................... 19 5
Calling the Mercedes-Benz Cus tomer
Center using the multimedia sy stem .......1 95
Making a call via theove rhead control
panel .......................................................1 96
Information on the breakdown assis‐
ta nce call via theove rhead control
panel .......................................................1 96
Giving permission for data transfer .......... 19 6
Tr ans ferred data during a service call ...... 19 6MBUX multimedia sy
stem .................... 19 8
Overview and operation ........................... 19 8
Sy stem settings ....................................... 209
Ve hicle information ..................................2 15
Na vigation ................................................ 216
Te lephone ................................................ 24 2
Online and Internet functions .................. 254
Media .......................................................2 61
Ra dio .......................................................2 65
Sound ...................................................... 270Tr
anspo rting .......................................... 271
No tes on loading guidelines .................... 271
Load distribution ..................................... 272
Secu ring loads ......................................... 272
Car rier sy stems ....................................... 274
Using the interior roof car rier sy stem ...... 275
Placing a load on the wheel ar ch............. 277 Maintenance and care
..........................278
ASS YST PLUS service inter val display .... .278
Engine compartment ............................... 278
Cleaning and care .................................. .286 Breakdown assi
stance ......................... 292
Emergency .............................................. 292
Emergency Call Sy stem ........................... 292
Flat tire ....................................................2 94
Battery .................................................... 294
To wing or tow- starting ............................ .300
Electrical fuses ........................................ 304
Ve hicle tool kit ......................................... 305
Hydraulic jack ......................................... 306 Wheels and tires
................................... 308
Information on noise or unusual driving
ch aracteristics ........................................ .308
No tes on regular lyinspecting wheels
and tires .................................................. 308
Information on driving with summer
tires ........................................................ .308
Information on M+S tires ......................... 309
No tes on snow chains ............................ .309
Ti re pressure ............................................ 310
Loading theve hicle ..................................3 17
Ti re labeling ............................................ .319
Information on definitions (tires and
loading) ................................................... 323
Changing a wheel .................................... 324
Spare wheel ............................................ 332 Te
ch nical data ....................................... 337
Information on tech nical da ta.................. 337
On-board electronics ............................... 337
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................3 38
Operating fluids and capacities .............. .340
Ve hicle data ............................................ 348
Tr ailer hit ch............................................. 349
Lashing points and car rier sy stems ......... 353 Display messages and
warning and
indicator lamps ..................................... 355
Display messages .................................... 355
Indicator and warning lamps .................... 376 Index
...................................................... 387 Con
tents 3

&
WARNING Risk of skidding and of an
accident due toshifting down on slippery
ro ad sur faces
If yo u shift down on slippery road sur faces to
inc rease the engine braking ef fect, the drive
wheels may lose traction. #
Do not shift down on slippery road sur‐
fa ces toinc rease the engine braking
ef fect. Ve
hicles with automatic transmissions may roll in
neut ral position 005Cfor only a short time. Allowing
th e wheels torollfo r longer, e.g. when towing,
causes transmission damage.
If th eve hicle thre atens toskid, or cannot be stop‐
ped when tr aveling at a low speed, you can stabi‐
lize theve hicle using thefo llowing measures:
R Shift the automatic transmission toneutral
position 005C.
R Tryto maintain control of theve hicle using
cor rective steering.
Drive particularly carefully on slippery roads.
Av oid sudden acceleration, steering and braking
maneuvers.
Ha ve your vehicle winterized at a qualified spe‐
cialist workshop in good time at the onset of win‐
te r.
Obser vethe no tes on snow chains
(/ page 309).
Re gular lych eck theve hicle and remo vesnow or
ice when tr aveling in wintry conditions.
An accumulation of snow and ice, particular ly
when frozen, in the area around the air intake,
moving parts, the axles and the wheel housing,
may cause thefo llowing problems:
R Obstruction of the air intake
R Damage tovehicle parts
R Malfunctions due torestriction of mobility
intended bythe design (e.g. reduced steering
mo vement)
If th ere is any damage, inform a qualified special‐
ist workshop. Information about driving off-road &
WARNING Risk of accident if you do not
ke ep toline of fall on inclines
If yo u drive at an angle or turn on an incline,
th eve hicle could slip side ways, tip and roll‐
ove r. #
Always drive on inclines in the line of fall
(straight up or down) and do not turn. &
WARNING Risk of inju rydue toacceler‐
ating forc e during off-road driving
When driving off-road on une ven su rfaces,
th efo rc e of theve hicle's acceleration af fects
yo ur body from all directions.
Yo u could, forex ample, be thro wn from your
seat. #
Alwayswe ar a seat belt when driving
off- road. &
WARNING Risk of inju ryto the hands
when driving over obs tacles
If yo u drive over obs tacles or in tire ruts, the
st eering wheel may fold back and cause inju‐
ri es tothe hands. #
Steering wheel must alw ays be held
securely with bo thhands. #
When driving over obs tacles, expect
increased steering forc es at short
notice. &
WARNING Risk offire due toflammable
materials on hot parts of theex haust sys‐
tem
Flammable material such as lea ves, grass or
twigs may ignite if they come into contact
wi th hot parts of theex haust sy stem. #
When driving on unpa vedro ads or off-
ro ad, regular lych eck theve hicle under‐
side. #
Remo vetrapped plants or other flam‐
mable material. #
Ifth ere is damage, consult a qualified
specialist workshop immediately. 11 6
Driving and pa rking

In wintry driving conditions, alw
ays use winter
tires (M+S tires) and, if necessar y,snow chains
(/ page 309). On lyin this wa y can the maximum
ef fect of all-wheel drive be achie ved.
Use DSR (Downhill Speed Regulation) when driv‐
ing downhill off-road (/ page126).
If yo ufa ilto adapt your driving style or if you are
inat tentive, the all-wheel drive sy stem can neither
re duce therisk of an accident nor override the
la ws of ph ysics. The all-wheel drive sy stem can‐
not take road, weather and traf fic conditions into
account. The all-wheel drive sy stem is only an
aid. You are responsible for maintaining a safe
dis tance from theve hicle in front, forve hicle
speed, for braking in good time and forst ay ing in
lane.
* NO
TERisk of damage tothe driv etra in
and the brake sy stem If
yo u operate vehicles with all-wheel drive on
a one-axle test st and, you may damage the
driv etra in or the brake sy stem. #
A function or per form ance test should
only be car ried out on a two-axle test
st and. #
Ifyo u wish tooperate theve hicle on
such a test st and, please consult a
qu alified specialist workshop in
advance. *
NO
TERisk of damage tothe transfer
case If
yo uto w theve hicle with a raised axle, the
trans fer case can getdamaged. Such damage
is not co veredby Mercedes-Benz Limited
Wa rrant y. #
Neverto w theve hicle with a raised axle. #
Only tow theve hicle with all wheels on
th e ground or fully raised. #
Notethe instructions on towing the
ve hicle with full contact with the ground
fo r all wheels. Engaging all-wheel drive
Conditions
for en gaging/disengaging
Yo u can engage and deactivate the all-wheel drive
when stationary or while driving slowl y.When
stationar y,thefo llowing must be obser ved:
R The engine is running.
R The steering wheel in thest ra ight-ahead posi‐
tion.
If th e all-wheel drive cann otbe engaged when
st ationary: #
Vehicles with automatic transmission:
shift the selector le ver from 005Cto005B from
005B to005C from 005Cto005E and back to005C .
Engaging and disengaging the all-wheel drive
can be made easier in this wa y.
Obser vethefo llowing when driving slowly:
R The engine is running.
R The vehicle is not tr aveling fasterthan
6.2 mph (1 0 km/h).
R The vehicle is not being driven around a bend.
If it is not possible toengage all-wheel drive when
th eve hicle is rolling: #
Vehicles with automatic transmission:
brief lymo vethe selector le verto 005C . Engaging/disen
gaging all-wheel drive *
NO
TERisk of damage tothe transfer
case If
yo ustep on the accelerator pedal while the
all-wheel drive is engaged or disen gage d, the
trans fer case may be dama ged. #
Do not step on the accelera tor pedal
when the indicator lamp in the switch
fo rth e all-wheel drive is flashing. Driving and parking
12 5

cannot acce
ptresponsibility forth is type of dam‐
age.
Alw ays obser vethe maximum permissible speed
specified forth e summer tires you ha veinstalled
(/ page 321).
Once you ha veinstalled the summer tires:
R Check the tire pressure (/ page310)
R Restart the tire pressure monitor
(/ page 316) Infor
mation on M+S tires
At temp eratures below 50 °F (10 °C) use winter
tires or all-season tires – bo thare mar ked with
M+S.
Only winter tires bearing the004D snowflake
symbol in addition tothe M+S marking pr ovide
th e best possible grip in wintry road conditions.
On lythese tires will allow driving saf ety sy stems
such as ABS and ESP ®
to also function optimally
in winter. These tires ha vebeen de veloped specif‐
ically for driving in sno w.
Use M+S tires of the same make and tread on all
wheels tomaintain safe handling characteristics.
Alw ays obser vethe maximum permissible speed
specified forth e M+S tires you ha veinstalled
(/ page 321).
If yo u ins tall M+S tires that ha vea lo wer maxi‐
mum permissible speed than the maximum
design speed of theve hicle, af fix an appropria te
wa rning sign in the driver's field of vision. Yo u
can obtain this at a qualified specialist workshop.
Once you ha veinstalled the winter tires, take the
fo llowing measures:
R Check the tire pressure (/ page310)
R Restart the tire pressure monitor
(/ page 316) Note
s on snow chains &
WARNING Risk of accident due toincor‐
re ct ins tallation of snow chains
Ve hicles with rear-wheel drive: ifyo u ha ve
ins talled snow chains tothe front wheels,
th ey may drag against theve hicle body or
ch assis components.
This could cause damage totheve hicle or the
tires. #
Never ins tall snow chains on the front
wheels. #
Only ins tall snow chains on there ar
wheels in pairs. #
Vehicles with twin tires: installthe
snow chains tothe outer wheels. &
WARNING Risk of accident due to
unsuitable sn ow chains
Ve hicles with all-wheel drive do not ha vesuf‐
fi cient clea rance on the front axle for com‐
mercial lyavailable sn ow chains.
When you ins tall commercially available sn ow
ch ains, the snow chains may come loose and
damage chassis components or brake hoses. #
Only ins tall snow chains appr ovedby
Mercedes-Benz forth ese tires. Fo
r saf etyre asons, Mercedes-Benz recommends
th at you only use sn owchains that ha vebeen
ch ecked and appr oved.You can obtain informa‐
tion about sn ow chains from any qualified spe‐
cialist workshop.
* NO
TEDama getothe wheel trim from
mounted snow chains If sn
ow ch ains are moun tedto steel wheels,
th e wheel trims can be damaged. #
Remo vethe wheel trims of steel wheels
before mounting snow chains. Obse
rveth efo llowing no tes when using snow
ch ains:
R Snow ch ains are only permissible for cer tain
wheel/tire combinations. You can obtain
information on them at a qualified specialist
wo rkshop.
R For saf etyre asons, only use sn owchains that
ha ve been specifically appr ovedfo ryo ur vehi‐
cle byMercedes-Benz, or snow chains with
th e same quality standard.
R The sn owchains must be retightened af ter
driving appr oximately 0.6 miles (1 km). This is
th e only wayto ensure the snow chains are
optimally seated with clearance toadjacent
components.
R Vehicles with all-wheel drive: install snow
ch ains tothe wheels on there ar axle. On
ve hicles with twin tires, ins tallth e snow
ch ains tothe outer wheels. Obser vethe man‐
ufacturer's ins tallation instructions. Wheels and tires
309

R
Use snow chains only when thero ad sur face
is comple tely sno w-covered. Re mo vethe
snow chains as soon as possible when you
come toaro ad that is not sn ow-co vered.
R Local regulations may restrict the use of
snow chains. Obse rveth e applicable regula‐
tions before ins talling snow chains.
R Activate all-wheel drive be fore driving off with
snow chains (/ page125, 124, 125).
R If sn ow ch ains are installed, the maximum
permissible speed is 30 mph (50 km/h).
R Vehicles with Parking Assis t:do not use
Pa rking Assist PARKTRONIC if sn ow chains
are ins talled.
% You can deactivate ESP ®
to pull away
( / page 148). This all ows the wheels to
spin, achieving an increased driving forc e. Ti
re pressure Note
s on tire pressure &
WARNING Risk of accident due toinsuf‐
fi cient or excessive tire pressure
Underinfla ted or overinfla ted tires pose the
fo llowing risks:
R The tires may bur st, especially as the load
and vehicle speed increase.
R The tires may wearexcessively and/or
une venly, which may greatly impair tire
traction.
R The driving characteristics, as well as
st eering and braking, may be greatly
impaired. #
Comply with there commended tire
pressure and check the tire pressure of
all tires including the spare wheel regu‐
larly:
R at least once a month
R when the load changes
R before embarking on a lon ger journey
R if operating conditions change, e.g. off-
ro ad driving #
Adjust the tire pressure as necessar y. Driving wi
thtire pressure that is too high or too
low has thefo llowing consequences:
R Shor tenth e service life of the tires.
R Cause increased tire damage.
R Adversely af fect handling characteristics and
th us driving saf ety, e.g. due tohydroplaning. &
WARNING Risk of an accident due to
insuf ficient tire pressure
Ti re s with pressure that is too low can over‐
heat and bur stas a result.
In addition, they also suf fer from excessive
and/or ir regular wear, which can significantly
impair the braking properties and the han‐
dling characteristics. #
Avoid excessively low tire pressures in
all the tires, including the spare wheel. Ti
re pressure which is too low can cause:
R Tire faults as a result of overheating
R Impaired handling characteristics
R Irre gular wear
R Increased fuel consum ption &
WARNING Risk of accident from exces‐
sive tire pressu re
Ti re s with excessively high pressure can bur st
because they are damaged more easily by
highw ayfill, pot holes etc.
In addition, they also suf fer from ir regular
we ar, which can significantly impair the brak‐
ing properties and the handling characteris‐
tics. #
Avoid excessively high tire pressures in
all the tires, including the spare wheel. Excessively high tire pressure can
result in:
R Increased braking dis tance
R Impaired handling characteristics
R Irre gular wear
R Impaired driving com fort
R Susceptibility todamage &
WARNING Risk of accident caused by
re peated drop in tire pressure
If th e tire pressure drops repeatedly, the
wheel, valve or tire may be damaged. 310
Wheels and tires

yo
ur driving style accordingly and drive
carefully. #
Do not switch off ESP ®
. #
Snow chains must not be ins talled on
th e emer gency spa rewheel. #
Replace the emer gency spa rewheel
af te r a maximum of six years, rega rd‐
less of wear. R
When using an emer gency spa rewheel
(which is dif fere nt from the wheel tobe
re placed) a top speed of 50 mph (80 km/h)
must not be exceeded.
R The tire pressure of the emer gency spa re
wheel must be checked before starting a jour‐
ney (/ page314).
R Have the emer gency spa rewheel replaced by
a qu alified specialist workshop. &
WARNING Risk of accident from dam‐
aged spa rewheel with Super Sin gle tires
Ve hicles with Super Single tires
The tire of the spare wheel exposed toabo ve-
ave rage loads af ter being ins talled on there ar
axle. If youexc eed the maximum speed or the
maximum dis tance, or ins tallth e spare wheel
again, the tire of the spare wheel may be
damaged. The tire damage may not be visible
and not de tectable.
A damaged tire may cause a loss of tire pres‐
sure. This could cause youto lose control of
th eve hicle. #
Only use the spare wheel if it has not
ye t been ins talled on there ar axle with
th e cur rent tires. #
Ifth e spare wheel had been ins talled on
th ere ar axle, ha vethe tire of the spare
wheel replaced af terch anging the
wheel again, ir respective of the dis‐
ta nce. #
For saf etyre asons, when changing a tire
ensure that only the tire valve type
appr ovedfo rth e tires is used. *
NO
TEDama getothe transmission Ve
hicles with Super Single tires: whenyou
ins tallth e spare wheel on there ar axle, the
transmission may be dama gedby the dif fer‐
ent rotational speeds of the wheels. #
When the spare wheel is ins talled on
th ere ar axle, obse rveth e maximum
speed of 34 mph (55 km/h) and the
maximum driving dis tance of 62 miles
(100 km). %
It is possible, wi
thout restrictions, touse the
spare wheel only on the front axle of a vehi‐
cle with Super Single tires.
The following should be checkedre gular ly, partic‐
ularly prior tolong journe ys:
R The secure positioning of the spare wheel
R The tire pressure of the spare wheel (adjust
th e tire pressure if necessary) (/ page311)
R The fastenings of the spare wheel brac ket
Re place the tires af ter six years at the latest,
re ga rdless of wear. This also applies tothe spare
wheel.
% If
yo u ha veinstalled an emer gency spa re
wheel or spare wheel, the tire pressure moni‐
to r will not function forth is wheel. The emer‐
ge ncy spa rewheel or spare wheel is not
equipped with a sensor for monitoring tire
pressu re. Installing/removing
the spa rewheel Ve
hicles with rear wheel drive: removing the
spare wheel (Cargo Van/Passenger Van) Bolt co
vers forth e saf ety hoo ks(exa mp le: Cargo
Va n) Wheels and tires
333

Android
Auto ......................................... 252
Connecting a mobile phone .............. 253
Control using the application but‐
to ns .................................................. 253
Ending .............................................. 253
No te ................................................. 253
Overview .......................................... 252
Sound settings ................................. 253
Tr ans ferred vehicle data ...................2 53
Animals Pets in theve hicle .............................. 45
Anti-lock braking sy stem
see ABS (Anti-lock Braking Sy stem)
Anti-skid chains
see Snow chains
Anti-theft Alarm sy stem
see ATA (Anti -Theft Alarm sy stem)
Anti-theft pr otection
Immobilizer ........................................ .61
Anti-theft pr otection
see ATA (Anti -Theft Alarm sy stem)
Apple CarPlay ®
...................................... 251
Connecting an iPhone ®
.................... 252
Control using the application but‐
to ns .................................................. 252
Ending .............................................. 252
No tes ................................................ 251
Overview ...........................................2 51
Sound settings ................................. 252
Tr ans ferred vehicle data ...................2 53
Ashtr ays
In the windshield stowage com‐
partment ............................................ 79
ASR (acceleration skid cont rol) .......... .147
Assistance graphic (on-board com‐
puter) ..................................................... 17 9
ASS YST PLUS ........................................ 278
Battery disconnection periods .......... 278
Displ aying the service due date ........ 278
Fu nction/no tes ................................ 278
Re gular maintenance work ............... 278
Special service requirements .......... .278
ATA (Anti-Theft Alarm sy stem) .............. .61
Ac tivating/deactivating the interior
motion sensor .................................... 63
Fu nction .............................................. 61
Interior motion sensor function .......... 63
St opping the alarm ............................. 62
Switching theto w- aw ay alarm
on/off ................................................ 62
To w- aw ay alarm function .................... 62 At
tachments .......................................... .22
AT TENTION ASSI ST....................... 162, 16 3
Fu nction ........................................... 16 2
Setting .............................................. 16 3
Sy stem limitations ............................1 62
Au thorized workshop
see Qualified specialist workshop
Au tomatic distance control
see Active Dis tance Assi stDISTRONIC
Au tomatic driving lights ........................84
Au tomatic transmission
DIRECT SELECT le ver ........................ 12 2
Engaging drive position .................... 12 3
Engaging neutral ............................... 12 2
Engaging reve rsege ar ...................... 12 2
Kickdown .......................................... 124
Re stricting the shift range ................ 124
Selecting pa rkposition .....................1 23
Tr ansmission position display .......... .122
Tr ansmission positions .................... .122
Au xiliary heating ..................................1 05
Fu nction ........................................... 105
Axle load .............................................. .338 B
Back support see Lumbar support (4-w ay)
BA S (Brake Assist Sy stem) .................. 14 6
Battery Charging ........................................... 295
Charging a vehicle battery ................2 95
Disconnecting the auxiliary battery
in the engine compartment .............. 300
Disconnecting thest ar ter battery .... 298
Jump -sta rting (vehicle) .................... .295
Ke y .................................................... .47
No tes (vehicle) ................................. 294
Re moving or ins talling thest ar ter
battery .............................................2 99
St arter battery .................................. 297
Battery main switch Notes ................................................ 12 0
Switching po wer supp lyon/off ......... 121
Belt see Seat belt
Belt warning
see Seat belt
Blind Spot Assist .................................. 16 4
Ac tivating/deactivating .................... 16 5
Fu nction ........................................... 16 4
Re ar Cross Traf fic Alert .................... 16 6388
Index

Closing using
theke y ........................ .60
Con venience closing ......................... .60
Con venience opening ......................... 60
Opening .............................................. 58
Opening (all) ....................................... 58
Opening wi th theke y .......................... 60
Side wind ows
Problem ..............................................61
Re setting ............................................ 60
Size designation (tire) .......................... 321
Sliding door B-pillar door sill (button) ..................... 52
Center console (button) ..................... 52
Child saf ety lock ................................ .44
Closing (from inside) .......................... .51
Closing (from outside) ........................ 51
Opening (from inside) .........................51
Opening (from outside) ....................... 51
SmartK ey
Ac oustic locking verification signal ..... 47
Smartphone see Android Auto
see Apple CarPlay ®
see Telephone
Snow chains ......................................... 309
Soc ket (12 V) .......................................... 80
Ca rgo compartment ........................... 81
Driver's seat ....................................... 80
Fr ont center console .......................... 80
Soc ket (1 15V) ......................................... 80
Lo we r control panel ............................ 80
Software update ................................... 214
Information .......................................2 14
Pe rforming ........................................2 14
Sy stem updates ................................ 214
Sound see Sound settings
Sound settings .....................................2 70
Ad justing the balance/fader ............ 270
Ad justing treble, mid-range and
bass settings .................................... 270
Au tomatic volume adjustment .......... 270
Calls up the sound menu .................. 270
Information ....................................... 270
Spare wheel Installing/ removing ......................... .333
No tes ............................................... 332
Special seat belt retractor ..................... 40
Speciali stwork shop .............................. 26 Speech dialog sy
stem
see Voice Cont rol Sy stem
Speed rating (ti re)................................ 321
Speedome ter (digital) .......................... 17 9
St andby mode
Ac tivating/deactivating .................... 14 5
St art/s top button
Pa rking theve hicle ........................... 14 0
St arting theve hicle ........................... 11 0
Switching on the po wer supply or
th e ignition ....................................... 109
St arting
see Vehicle
St arting assi stance
see Jump -sta rt connection
St arting-o ffaid
see Hill start assist
St ation
Deleting ............................................ 266
Direct frequency entry ..................... 266
Moving ............................................. 266
Sear ching ........................................ .266
Setting ............................................. 266
St oring ............................................. 266
St ation list
Calling up ......................................... 266
St ation presets
Modifying ......................................... 266
St ationary heating
Problems .......................................... 108
St ationary heating/ventilation
Ad justing (on-board computer) ......... 107
St ationary heating/ventilation
see Auxilia ryheating
see Hot-water auxiliary heater
Ste ering wheel ...................................... 176
Ad justing ............................................ 76
Buttons ............................................. 176
St opping the ala rm(ATA )...................... .62
St ow age areas
see Stow age space
St ow age comp artments
see Stow age space
St ow age space ....................................... 77
Armrest .............................................. 77
Cen ter console ................................... 77
Cockpit .............................................. .77
Door ................................................... 77
Glasses compartment ........................ 78 Index
405