2020 MERCEDES-BENZ GLE COUPE Owners Manual

%
In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prom ptcan appear af ter a delay in theeve nt
of a breakdown. If you are already in contact
with the Mercedes-Benz Cus tomer Centre or
ha ve already recei ved support, this prom pt
can be igno red or declined.
% Ifyo u ans werth e prom ptfor support from
th e Mercedes-Benz Cus tomer Centre with
Later, the message will be hidden and
appear again later.
The prom pttrig geredby the Mercedes me
connect service "Telediagnostics", can either
be confi rmed or declined. Af ter being
declined, this will not be shown again.
Ar ranging a service appointment via a
Mercedes me call
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle. Re
gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur agreement theve hicle data is sent
and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The
information is then sent toyour desired
service outlet.
This will contact youto confirm the appoint‐
ment and if necessary consult about the
de tails.
% Ifyo u select Laterafte rth e service message
appears, the message is hidden and reap‐
pears at a later time.
Giving consent todata transfer during a
Mercedes me call
Re quirements: R
There is an active Mercedes me call via the
multimedia sy stem or the me button in the
ov erhead control panel .
% The prom pttoconfirm da tatrans fer does
not appear in all countries.
If th e accident and breakdown service and
Mercedes me connect Concier geService are not
acti vated on Mercedes me, theDo you want to
transmit vehicle data and the vehicle's position
to the Mercedes-Benz Customer Centre in order
to improve the processing of your request? mes‐
sage appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: https://
www.mercedes.me
Tr ansfer red data during a Mercedes me call
If yo u initiate a service call using Mercedes me,
data is transfer redto enable targeted advice and
an ef ficient service. 462
MBUX multimedia sy stem

The
following requ irements must be fulfilled for
th e transfer of the data:
R The ignition is switched on.
R The requ ired data transfer tech nology is sup‐
po rted bythe mobile service operator.
R The quality of the mobile connection is suf fi‐
cient.
The transfer is car ried out in se veralst ages and
is dependent on thefo llowing factors:
R Reason forth e initiation of the call
R The available mobile phone transmission
te ch nology.
R The acti vated Mercedes me connect serv‐
ices.
R The service selected in thevo ice control sys‐
te m.
% A prom ptfor consent tothe data transmis‐
sion only occurs if the cor responding
Mercedes me connect service is not activa‐
te d. Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
te
d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Time of the call
R Reason forth e initiation of the call
R Confirmation of the data pr otection prom pt
R Country indicator of theve hicle
R Language set in the multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
If a call is made for a service appointment via
th e service reminder, thefo llowing data is also
transmitte d:
R Cur rent milea geand main tenance da ta
If a call is made af ter auto matic accident or
breakdown de tection using the multimedia sys‐
te m, thefo llowing data is also transmitted:
R Cur rent milea geand main tenance da ta R
Cur rent vehicle location
If Ac cident and Breakdown Management is
called via thevo ice control sy stem and no
service has been activated, but the data pr otec‐
tion query has been confi rmed, thefo llowing
data can also be called up from theve hicle by
th e Mercedes-Benz Cus tomer Centre:
R Curr entvehicle location
If th e data pr otection prom pthas been rejected,
th efo llowing data is transmitte dto enable targe‐
te d advice and an ef ficient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle
R Language set in the multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
Data transfer if Mercedes me connect serv‐
ices are activated
Only if there spective service is activated will
additional incident-specific data be transmitted MBUX multimedia sy
stem 463

in
the second stage toenable an optimal
service.
An ove rview of the data transmit ted can be
fo und in there spective term s of use for
Mercedes me connect services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitted within the scope of the call
is dele ted from the processing sy stem af terthe
call is finished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-specific data is processed and
st ored in the Mercedes-Benz Cus tomer Centre
and, if requ ired toprocess the incident, forw ar‐
ded tothe service partner authorised bythe
Mercedes-Benz Cus tomer Centre. Please take
no te ofthe data pr otection information on the
Mercedes me Internet page at https://
www.mercedes.me or in there corded message
immediately af ter calling the Mercedes-Benz
Cus tomer Centre. %
The recorded message is not available in
eve rycountr y. Mercedes me connect
Information on Mercedes me connect
% Mercedes me connect or individual
Mercedes me connect services are not avail‐
able in everycountr y.Find out at a
Mercedes-Benz service centre if these func‐
tions are available in your count ry.
Mercedes me connect consists of multiple serv‐
ices.
Depending on whe ther the services are activated
and on theve hicle equipment, you can use the
fo llowing services via the multimedia sy stem and
th eove rhead control panel, forex ample:
R Accident and Breakdown Management (me
button or situation-dependent displ ayinthe
multimedia sy stem)
R Concier geService (me button)
R Mercedes-Benz emergency call sy stem (auto‐
matic emer gency call or SOS button) Mercedes me connect
Accident and Breakdown
Management, the Mercedes me connect Con‐
cier geService (if service is acti vated) and the
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the cloc k.
The me button and the SOS button can be found
on theve hicle's overhead control panel
(/ page 460).
Yo u can also call the Mercedes-Benz Cus tomer
Centre using the multimedia sy stem
(/ page 461).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, al ways
call the national emer gency services firs t using
th est andard national emer gency service phone
numbe rs. In emergencies, you can also use the
Mercedes-Benz emer gency call sy stem
(/ page 468).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Fu rther information about Mercedes me con‐
nect, the pr ovided service scope and operation: 464
MBUX multimedia sy stem

https://moba.i.daimler.com/mar
kets/ece-r ow/
baix/cars/connectme/en_GB/#emotions/
St artseite.html
Information on Mercedes me connect Acci‐
dent and Breakdown Management
The Accident and Breakdown Management can
include thefo llowing functions:
R Supplement tothe Mercedes-Benz emer‐
ge ncy call sy stem (/ page 468)
If necessar y,the conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect
breakdown and accident management. For‐
wa rding the call is ho wever not possible in all
countries.
R Breakdown assi stance byate ch nician on
location and/or theto wing away oftheve hi‐
cle tothe nearest Mercedes-Benz service
cent re
Yo u may be charge dfo rth ese services.
R Addition tothe emer gency guide af ter auto‐
matic accident or breakdown de tection
(/ page 461). In
theeve nt of a breakdown or accident, fur‐
th er data about thest atus of theve hicle is
sent which enables optimal support bythe
Mercedes-Benz Cus tomer Centre and the
authorised service partner or breakdown
assis tance.
R Addition tothe Mercedes me connect
service Telediagno stics
Wi th th eTe lediagno stics function, specific
we ar and failure reports are recorded bythe
service pr ovider, in so far as these can be
clear lyinterpr eted and are available thro ugh
th e monitoring of components that are sub‐
ject todiagnostics.
Should vehicle conditions indicate a break‐
down or an impending breakdown, af ter
st opping theve hicle you could recei ve a
requ est via the multimedia sy stem tocontact
th e Mercedes-Benz Cus tomer Centre in order
to recei veassis tance.
% These services are subject to technical
re strictions su chasthe mobile phone co ver‐
age, mobile network quality and the ability of
th e processing sy stems tointerpr etthe trans
ferred data. In some circums tances,
th is can result in dela ysorthefa ilure of the
information toappear in the multimedia sys‐
te m.
More information about Mercedes me connect
services can be obtained in the Mercedes me
por tal: https://me.secure.mercedes-benz.com
Data transfer red during Mercedes me con‐
nect call se rvices
The data transfer red during a Mercedes me con‐
nect call depends on there ason the call was ini‐
tiated, which service is selected in thevo ice
control sy stem and which Mercedes me connect
services are activated.
Which data is transfer redfo rth e services can be
ta ke n from the cur rently valid term s of use.
These can be obtained in the Mercedes me por‐
ta l: https://me.secure.mercedes-benz.com MBUX multimedia sy
stem 465

Mercedes me and apps
Information about Mercedes me
When you log in with a user account tothe
Mercedes me por tal,th en services and of fers
from Mercedes-Benz will be available to you.
Av ailability is countr y-dependent.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
https://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes
me apps updated.
Calling up the Mercedes me user account
Multimedia sy stem:
4 © 5
Mercedes me & Apps
Yo ur vehicle is connected with a user
account #
Select Mercedes me.
Information about the connected user
account appears. Yo
ur vehicle is not yet connec ted with a user
account #
Select Mercedes me. #
The instructions for creating a user account
and connecting theve hicle with this follow
on the media displa y.
% Ifth e Mercedes me app is available on a
mobile phone, theve hicle connection can be
accomplished using the QR code shown.
Calling up the Mercedes me services
Re quirements:
R The vehicle is connected with the user
account.
Multimedia sy stem:
4 © 5
Mercedes me & Apps #
Select Services.
Wi thin theva rious categories you can see the
Mercedes me services you ha vealready pur‐
ch ased and also those still available topur‐
ch ase. To
activate or deactivate the services, log in
to yo ur user account in the Mercedes me
por tal.
Deleting a connection between a user
account and theve hicle
Re quirements:
R The (vehicle) profile of the user account that
wa sfirs t connected wi th theve hicle is selec‐
te d.
R The profile is synchronised (/ page 352).
R A PIN has been set.
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 Mercedes me #
Select Delete vehicle assignment. #
Ente rth e PIN of the connected user account.
% Only the user, whose user account wasfirst
connected wi th theve hicle can dele tethe
connection between all user accounts and
th eve hicle. 466
MBUX multimedia sy stem

Mercedes-Benz emer
gency call sy stem Information on
available emer gency call sys‐
te ms
Tw o types of emer gency call sy stem are availa‐
ble to yo u intheve hicle:
R Mercedes-Benz emer gency call sy stem
R 112 emergency call sy stem (EU eCall)
The Mercedes-Benz emer gency call sy stem is
not available in all countries. You can find more
information on there gional availability of eCall at: https://www.mercedes-benz-mobile.com/
ex
tra/ecall/
The following applies for bo themer gency call
sy stems:
R The transfer of specific data is requiredfor
th e intended function of bo themer gency call
sy stems. This will be explained in the "Data
transfer" section (/ page470).
R Both emer gency call sy stems are included as
st andard equipment in your vehicle and are
activated at thefa ctor y. R
The use of bo themer gency call sy stems is
exe mpt from charge s.
R Both emer gency call sy stems only function in
areas in which the wireless service pr oviders
of fer mobile phone co verage.
Fo r bo thsystems, insuf ficient network co ver‐
age from the wireless service pr oviders can
re sult in an emer gency call not being trans‐
mitted.
Di fferences between the Mercedes-Benz emer gency call sy stem and 112 emer gency call sy stem (EU eCall) Mercedes-Benz emer
gency call sy stem 112 emer gency call sy stem (EU eCall)
R The Mercedes-Benz emer gency call sy stem is permanently logged in to
th e mobile phone networ k.
R Automatic and manual Mercedes-Benz emer gency calls are transmit‐
te dto a Mercedes-Benz emer gency call centre.
In theeve ntthat the emer gency call centre of the Mercedes-Benz
emer gency call sy stem cann otbe reached (e.g. due toa lack of net‐
wo rkcoverage ),th e11 2 emer gency call is car ried out automaticall y.R
Ifyo u decide on the11 2 emer gency call sy stem (EU eCall), then the
sy stem only logs in tothe mobile phone network af terth e triggering of
a manual or automatic emer gency call.
R The 112 emergency call sy stem (EU eCall) transmits automatic and
manual emer gency calls di rectly topublic coordination centres. MBUX multimedia sy
stem 467

%
The 112 emer gency call sy stem (EU eCall) in
yo ur vehicle meets the delegated regulation
EU 20 17/79. Proper and full functionality of
th e11 2 emergency call sy stem (EU eCall)
depends on circums tances be yond the influ‐
ence of Mercedes-Benz AG. This includes
mobile network co verage and thete ch nical
infrastructu reofthe public reception centres
in there spective countries.
% Please obser vethat in theeve nt of a repair
ge nuine Mercedes-Benz batteries mu stbe
used which ha vebeen certified pursuant to
th e delegated regulation EU 20 17/79
(Appendix I). Other manu facturers are also
permitted pr ovided their batteries are certi‐
fi ed according tothe delegated regulation
EU 20 17/79.
The reisthe option of deactivating the
Mercedes-Benz emer gency call sy stem and
using only the11 2 emer gency call sy stem (EU
eCall). Contact address for car rying out deacti‐
va tion of the Mercedes-Benz emer gency call sys‐
te m are the local dealers. Mercedes-Benz
recommends the activation of
th e Mercedes-Benz emer gency call sy stem for
th efo llowing reasons:
R In emer gency situations when ab road, you
can also get support in a language you
speak.
R Several transmission tech nologies are used
to accelerate the transfer of the accident
data and impr overe liability of the transmis‐
sion.
R The Mercedes-Benz emer gency call sy stem is
permanently logged in tothe mobile phone
networ k,which ensures faster placement of
th e emer gency call and faster transfer of the
accident data.
Measures forre scue, reco very or towing
aw ay can then be initiated in quickl y.
R With a Mercedes-Benz emer gency call, the
accident data is on lytrans ferred tothe pub‐
lic coordination cent rewith the appr oval of
th e cus tomer.
In theeve nt of an au tomatical lytrig gered
emer gency call in which there is no voice
con tact, the accident data is transmit tedimmediately
tothe public emer gency call
centre.
R Should the Mercedes-Benz emer gency call
centre not be available, the11 2 emer gency
call is car ried out automaticall y.
Overview of emer gency call sy stems
Bo th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emer gency call sy stem (EU
eCall) can help toreduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. They help locate an
accident site in places that are dif ficult to
access.
Bo th emer gency call sy stems can initiate an
emer gency call au tomatically (/ page 469) or
manually .
Only make emergency calls if you or others are
in need of rescue. Do not make an emergency
call in theeve nt of a breakdown or a similar sit‐
uation. 468
MBUX multimedia sy stem

Messages on
the display
The following messages appear in the display of
bo th emer gency call sy stems:
R SOS NOT READY :th e ignition is not on or
eCall is not available. This does not necessa‐
ri ly indicate comple tefailure of the emer‐
ge ncy call sy stem. Emer gency calls call still
be transmitte d.
The display only refers to theve hicle and
does not take account of theav ailability of
mobile phone networ ksand the Mercedes-
Benz emer gency call centre.
The functional readiness of the emer gency
call sy stem on theve hicle can be seen when
th eSOS NOT READY display disappears once
th e ignition is switched on.
R 0053: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction in the emer gency
call sy stem (e.g. a fault with the speaker,
microphone, airbag, SOS button), a cor re‐
sponding message appears inthe multifunc‐
tion display of the instrument clus ter. Tr
iggering an automatic emer gency call
Re quirements:
R The ignition is switched on.
R The star ter battery is suf ficiently charge d.
Bo th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emergency call sy stem (EU
eCall) automatically initiate an emer gency call in
th efo llowing situations:
R After activation of there stra int sy stems such
as airbags or seat belt tensioners af ter an
accident.
R After an auto maticallyinitiated emer gency
st op byActive Emergency Stop Assist.
The emer gency call has been made:
R Avo ice connection is es tablished with the
emer gency call centre.
R A messa gewith accident data is transmit ted
to the emer gency call centre.
The SOS button in theov erhead control panel
fl ashes until the emer gency call is finished. If no connection can be made
tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the11 2 emer gency number or an appro‐
pria telocal emer gency call number on your
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and/or the police tothe acci‐
dent site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y.
Tr iggering a manual emer gency call #
Touse the SOS but ton in theov erhead
control panel: pressthe SOS button at least
one second long (/ page 460). #
Touse voice control: usethe LINGUA‐
TRONIC voice commands (/ page 324). MBUX multimedia sy
stem 469