2019 MERCEDES-BENZ SLC Owners Manual

Have the system checked at the nearestMercedes-Benz Service Center or contact thefollowing service hotlines:
RUSA:Mercedes-Benz Customer AssistanceCenter at 1-800-FOR-MERCedes(1-800-367-6372) or 1-866-990-9007
RCanada:Customer Service at1-888-923-8367
Emergency call
Important safety notes
GWARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in
an emergency if:
Ryou see smoke inside or outside of the
vehicle, e.g. if there is a fire after an acci-
dent
Rthe vehicle is on a dangerous section of
road
Rthe vehicle is not visible or cannot easily
be seen by other road users, particularly
when dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or sim-
ilar situations as soon as it is safe to do so.
Move to a safe location along with other
vehicle occupants. In such situations, secure
the vehicle in accordance with national regu-
lations, e. g. with a warning triangle.
A license agreement must be in place in orderto activate the Mercedes me connect service.Make sure that your system is activated andoperational. To register, press the

Making an emergency call
XTo initiate an emergency call manually:press coverCbriefly to open.
XPress SOS buttonDbriefly.The indicator lamp in SOS buttonDflashesuntil the emergency call is concluded.
XWait for a voice connection to theMercedes-Benz Customer Assistance Cen-ter.
XAfter the emergency call, close coverC.
iIf the mobile phone network is unavailable,Mercedes me connect is not able to makean emergency call. If you leave the vehicleimmediately after pressing the SOS button,you do not know if Mercedes me connecthas successfully made the emergency call.In this case, always summon assistance byother means.
Breakdown assistance call button
XPress Roadside Assistance buttonC.This initiates a call to the Mercedes-BenzCustomer Assistance Center.
The indicator lamp in Roadside AssistancebuttonCflashes while the call is active.The multifunction display shows theCon‐Con‐
necting Callnecting Callmessage. The audio outputis muted.
If a connection can be made, theCall Con‐Call Con‐nectednectedmessage appears in the multifunctiondisplay.
If a mobile phone network and GPS receptionare available, the system transfers data to theMercedes-Benz Customer Assistance Center,for example:
RCurrent location of the vehicle
RVehicle identification number
iThe display of the multimedia system indi-cates that a call is active. During the call,you can change to the navigation menu bypressing the NAVI button on COMAND, forexample.
iVoice output is not available.
A voice connection is established between theMercedes-Benz Customer Assistance Centerand the vehicle occupants.
From the remote malfunction diagnosis, theMercedes-Benz Customer Assistance Centercan ascertain the nature of the problem(Ypage 233).
The Mercedes-Benz Customer Assistance Cen-ter either sends a qualified Mercedes-Benztechnician or makes arrangements for yourvehicle to be transported to the nearestMercedes-Benz Service Center.
You may be charged for services such asrepair work and/or towing.
You can obtain further information from yourMercedes me connect manual.
iThe system has not been able to initiate aRoadside Assistance call, if:
Rthe indicator lamp for Roadside Assis-tance call buttonCis flashing continu-ously.
Rno voice connection to the Mercedes-Benz Customer Assistance Center hasbeen established.
R
This can occur if the relevant mobile phonenetwork is not available, for example.
TheCall FailedCall Failedmessage appears in themultifunction display.
232Features
Stowage and features

XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
MB Info call button
XPress MB Info call buttonC.This initiates a call to the Mercedes-BenzCustomer Assistance Center.
The indicator lamp in MB Info call buttonCflashes while the connection is being made.The multifunction display shows theCon‐Con‐necting Callnecting Callmessage. The audio systemis muted.
If a connection can be made, theCall Con‐Call Con‐nectednectedmessage appears in the multifunctiondisplay.
If a mobile phone network and GPS receptionare available, the system transfers data to theMercedes-Benz Customer Assistance Center,for example:
RCurrent location of the vehicle
RVehicle identification number
iThe multimedia system display indicatesthat a call is active. During the call, you canchange to the navigation menu by pressingthe NAVI button on COMAND, for example.
Voice output is not available.
A voice connection is established between theMercedes-Benz Customer Assistance Centerand the vehicle occupants.
You receive information about operating yourvehicle, about the nearest Mercedes-Benz Ser-vice Center and about other products andservices from Mercedes-Benz.
USA only: you can find further information onthe Mercedes me connect system under "Own-ers Online" at http://www.mbusa.com.
iThe system hasnot been able to initiate anMB Info call, if:
Rthe indicator lamp in MB Info call but-tonCis flashing continuously.
Rno voice connection to the Mercedes-Benz Customer Assistance Center wasestablished.
This can occur if the relevant mobile phonenetwork is not available, for example.
TheCall FailedCall Failedmessage appears in themultifunction display.
XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
Call priority
When service calls are active, e.g. RoadsideAssistance or MB Info calls, an emergency callcan still be initiated. In this case, an emer-gency call will take priority and override allother active calls.
The indicator lamp of the respective buttonflashes until the call is ended.
An emergency call can only be terminated bythe Mercedes-Benz Customer Assistance Cen-ter.
All other calls can be ended by pressing:
Rthevbutton on the multifunction steer-ing wheel
Rthe corresponding button on the audio sys-tem or on COMAND for ending a telephonecall
iWhen a call is initiated, the audio systemis muted. The mobile phone is no longerconnected to COMAND. However, if youwant to use your mobile phone, do so onlywhen the vehicle is stationary and in a safelocation.
Vehicle Health Check
With the Vehicle Health Check, the CustomerAssistance Center can provide improved sup-port for problems with your vehicle. During anexisting call, vehicle data is transferred to the
Features233
Sto wage an d features
Z

Customer Assistance Center. The customerservice representative can use the receiveddata to decide what kind of assistance isrequired. You are then, for example, guided tothe nearest Mercedes-Benz Service Center ora recovery vehicle is called.
If vehicle data needs to be transferred duringan MB Info call or a Roadside Assistance call,this is initiated by the Customer AssistanceCenter. You will see theRoadside Assis‐Roadside Assis‐tance Connectedtance Connectedmessage in the COMANDdisplay. If the Vehicle Health Check can bestarted, theRequest for vehicle diagno‐Request for vehicle diagno‐sis received. Start vehicle diagno‐sis received. Start vehicle diagno‐sis?sis?message appears in the display.
XConfirm the message withYesYes.
XWhen theVehicle Diagnosis: PleaseVehicle Diagnosis: Pleasestart ignition.start ignition.message appears, turnthe SmartKey to positionHin the ignitionlock (Ypage 118).
XWhen thePlease follow the instruc‐Please follow the instruc‐tions received by phone and movetions received by phone and moveyour vehicle to a safe positionyour vehicle to a safe positionmes-sage appears, follow the customer servicerepresentative's instructions.The message in the display disappears.
If you selectCancelCancelthe Vehicle HealthCheck is canceled completely.
The vehicle operating state check begins.You will see theVehicle diagnosisVehicle diagnosisactivated.activated.message.
When the check is completed, theSendSendvehicle diagnostics data (Voice con‐vehicle diagnostics data (Voice con‐nection may be interrupted duringnection may be interrupted duringdata transfer)data transfer)message appears. The vehi-cle data can now be sent to the CustomerAssistance Center.
XPressOKOKto confirm the message.The voice connection with the CustomerAssistance Center is terminated.
You will see theVehicle Diagnosis:Vehicle Diagnosis:Transferring data...Transferring data...message.
The vehicle data is sent to the CustomerAssistance Center.
Depending on what the customer service rep-resentative agreed with you, the voice connec-tion is re-established after the transfer is com-plete. If necessary, you will be contacted at alater time by another means, e.g. by e-mail orphone.
Another function of the Vehicle Health Checkis the transfer of service data to the Customer
Assistance Center. If a service is overdue, theCOMAND display shows a message about vari-ous special offers at your workshop.
USA only: this information can also be calledup under "Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle(Ypage 28).
Information on Roadside Assistance(Ypage 25).
Garage door opener
General notes
The HomeLink®garage door opener integratedin the rear-view mirror allows you to operateup to three different door and gate systems.
Use the integrated garage door opener only ongarage doors that:
Rhave safety stop and reverse features and
Rmeet current U.S. federal safety standards
Once programed, the integrated garage dooropener in the rear-view mirror will assume thefunction of the garage door system's remotecontrol. Please also read the operating instruc-tions for the garage door system.
When programming a garage door opener,park the vehicle outside the garage. Do notrun the engine while programming.
Certain garage door drives are incompatiblewith the integrated garage door opener. If youhave difficulty programing the integratedgarage door opener, contact an authorizedMercedes-Benz Center.
Alternatively, you can call the following tele-phone assistance services:
RUSA:Mercedes-Benz Customer AssistanceCenter at 1-800-FOR-MERCedes
RCanada:Customer Service at1-800-387-0100
RHomeLink®hotline 1-800-355-3515 (free ofcharge)
More information on HomeLink®and/or com-patible products is also available online athttp://www.homelink.com.
Notes on the declaration of conformity(Ypage 26).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
234Features
Stowage and features

Important safety notes
GWARNING
When you operate or program the door with
the integrated garage door opener, persons
in the range of movement of the door may
become trapped or be struck by the door.
There is a risk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the door.
GDANGER
Combustion engines emit poisonous
exhaust gases such as carbon monoxide.
Inhaling these exhaust gases is hazardous to
health and can result in poisoning. There is a
risk of fatal injury. Therefore, never leave the
engine running an enclosed space without
adequate ventilation.
Programming
Programming the buttons
Pay attention to the "Important safety notes"(Ypage 235).
Garage door remote control

located on the door drive unit on the garageceiling.
Familiarize yourself with the garage door driveoperating instructions, e.g. under "Program-ming additional remote controls", before carry-ing out the following steps.
Your vehicle must be within reach of thegarage door or gate opener drive. Make surethat neither your vehicle nor any persons/objects are present within the sweep of thedoor or gate.
XTurn the SmartKey to positionHin the igni-tion lock (Ypage 118).
XGet out of the vehicle.
XPress the programming button on the doordrive unit.
Usually, you now have 30 seconds to initiatethe next step.
XGet into the vehicle.
XPress previously programed buttonD,

make sure that new batteries have beeninstalled in garage door drive remote control

Setting the compass
North America zone map
South America zone map
XSet your location using the zone maps.
XPush a round pen into opening