2017 TOYOTA HIGHLANDER Owners Manual

6338-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM0E017U)
One of the following may be the cause of the problem:
●There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
● The engine may be flooded.
Try to restart the engine again following correct starting procedures.
(→ P. 218, 221)
● There may be a malfunction in the engine immobilizer system.
(→ P. 80)
One of the following may be the cause of the problem:
● The battery may be discharged. ( →P. 638)
● The battery terminal connections may be loose or corroded.
The engine starting system may be malfunctioning due to an electrical
problem such as electronic key battery depletion or a blown fuse.
However, an interim measure is available to start the engine.
( → P. 634)
If the engine w ill not start
If the engine will not start eve n though correct starting proce-
dures are being followed ( →P. 218, 221), consider each of the fol-
lowing points:
The engine will not start even though the starter motor operates
normally.
The starter motor turns over slowly, the interior lights and head-
lights are dim, or the horn does not sound or sounds at a low
volume.
The starter motor does not turn over (vehicles with a smart key
system)

6348-2. Steps to take in an emergency
HIGHLANDER_U (OM0E017U)
One of the following may be the cause of the problem:
●One or both of the battery terminals may be disconnected.
● The battery may be discharged. ( →P. 638)
● There may be a malfunction in the steering lock system.
Contact your Toyota dealer if the problem cannot be repaired, or if repair
procedures are unknown.
When the engine does not start, the following steps can be used as an
interim measure to start the engine if the engine switch is functioning
normally:
Set the parking brake.
Shift the shift lever to P.
Turn the engine switch to ACCESSORY mode.
Press and hold the engine switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the engine can be started using the above steps, the system
may be malfunctioning. Have the ve hicle inspected by your Toyota
dealer.
The starter motor does not turn over, the interior lights and head-
lights do not turn on, or the horn does not sound.
Emergency start function (vehicles with a smart key system)
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6358-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM0E017U)
Use the mechanical key (→P. 1 1 0 )
in order to perform the following
operations:
Locks all the doors
Closes the windows and moon
roof
*1 (turn and hold)*2
(→ P. 174, 177)
Unlocks the door
Turning the key rearward unlocks the driver’s door. Turning the key once
again within 5 seconds unlocks the other doors.
Opens the windows and moon roof*1 (turn and hold)*2
( → P. 174, 177)
*1: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key d oes not operate prop-
erly (vehicles with a smart key system)
If communication between the electronic key and vehicle is
interrupted ( →P. 144) or the electronic key cannot be used
because the battery is depleted, the smart key system and wire-
less remote control cannot be used. In such cases, the doors
can be opened and the engine ca n be started by following the
procedure below.
Locking and unlocking the doors and key linked functions
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6368-2. Steps to take in an emergency
HIGHLANDER_U (OM0E017U)
Ensure that the shift lever is in P and depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
engine switch.
When the electronic key is
detected, a buzzer sounds and the
engine switch will turn to IGNITION
ON mode.
When the smart key system is
deactivated in customization set-
ting, the engine switch will turn to
ACCESSORY mode.
Firmly depress the brake pedal.
Check that and a message are shown on the multi-information dis-
play.
Press the engine switch.
In the event that the engine still ca nnot be started, contact your Toyota
dealer.
Starting the engine
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6378-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM0E017U)
■Stopping the engine
Shift the shift lever to P and press the engine switch as you normally do when
stopping the engine.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(→P. 549)
■ Changing engine switch modes
Release the brake pedal and press the engine switch in step above.
The engine does not start and modes will be changed each time the switch is
pressed. ( →P. 222)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features →P. 680)
● Check if battery-saving mode is set. If it is set, cancel the function.
(→P. 143)
WARNING
■ When using the mechanical key an d operating the power windows or
moon roof
Operate the power window or moon roof after checking to make sure that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window or moon
roof.
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6388-2. Steps to take in an emergency
HIGHLANDER_U (OM0E017U)
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Vehicles with an alarm, confirm
that the master key (vehicles
without a smart key system) or
electronic key (vehicles with a
smart key system) is being car-
ried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and doors locked.
(→P. 84)
Open the hood. ( →P. 516)
Vehicles with 3.5 L V6 (2GR-
FKS) engine: Remove the
engine cover.
If the vehicle bat tery is discharged
The following procedures may be used to start the engine if the
vehicle’s battery is discharged.
You can also call your Toyota de aler or a qualified repair shop.
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6398-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_U (OM0E017U)
Connect the jumper cables according to the following procedure:
2.7 L 4-cylinder (1AR-FE) engine
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6408-2. Steps to take in an emergency
HIGHLANDER_U (OM0E017U)
3.5 L V6 (2GR-FKS) engine
Connect a positive jumper cable clamp to the positive (+) battery
terminal on your vehicle.
Connect the clamp on the other end of the positive cable to the
positive (+) battery terminal on the second vehicle.
Connect a negative cable clamp to the negative (-) battery termi-
nal on the second vehicle.
Connect the clamp at the other end of the negative cable to a
solid, stationary, unpainted metallic point away from the battery
and any moving parts, as shown in the illustration.
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