2017 MERCEDES-BENZ E-CLASS ESTATE Owners Manual

Problem
Possible causes/consequences and M
MSolutions #
Have thek eycheckedataq ualified specialis tworks hop.
Yo uh ave lostak ey. #
Have thek eydeacti vatedataq ualified specialis tworks hop. #
If necessar y,ha ve thel oc ks changed as well. Doors
Note
sont he additional doo rlock The additional door loc
kisonlya vailable for
ve hicles fort he United Kingdom. &
WARNING Risk of inju ryto persons
inside thev ehicle when thea dditional
door loc kisactivated
If th ea dditional door loc kisactivated, the
door scan no longer be opened from the
inside.
If th er ea repersons in thev ehicle, they can
no longer le avet he vehicle, e.g. in hazardous
situations. #
Neverlea ve persons unattended in the
ve hicle, particularly children, elderly
person sorpersonsinneed of help. #
Ifth er ea repersons in thev ehicle, do
no ta ctivat ethe additional door loc k. The additional door loc
kisautomaticall yactiva‐
te d:
R Afterl ocking thev ehicle wit hthe key.
R Afterl ocking thev ehicle using KEYLESS-GO.
% Afterl ocking thev ehicle, theh ornc an be
operated foras horttime.
% Afterl ocking thev ehicle, pressing theb utton
to centrally unloc kthe vehicle from inside
will trigger an alar m(→pag e71). If
th ea dditional door loc kisactivated, thed oors
cann otbe opened from thei nside.
Yo uc an deactivat ethe additional door loc kby
deactivating thei nterior pr otection (→ page92). Un
locking/opening thed oor sfromt he inside #
United Kingdom onl y:obser vethen otes on
th ea dditional door loc k(→ pag e70). 70
Openin gand closing

#
Pull door handle 2.
Locking pin 1pops up when thed oor is
unloc ked. Centrall
ylocking and unlocking thev ehicle
from thei nside #
Tounlo ck:press button 1. #
Tolock: press button 2.
This does no tloc koru nlockthe fuel filler flap.
The vehicle is no tunloc ked:
R Ifyo uh ave lockedt he vehicle using thek ey. R
Ifyo uh ave lockedt he vehicle using KEY‐
LESS-GO. Locking and unlocking
thev ehicle wit hthe
mo bile phone (NFC) Re
quirements:
R The vehicle is equipped wit hthe "digital vehi‐
cle key" function.
R The "digital vehicle key" function is activated
via theM ercedes me connect weba pp:
http://www.mercedes.me.
R Asuitable mobile phone wit hNFC aerial
(Near Field Communication) and Secur eEle‐
ment.
R Asufficient charge status on them obile
phone. On some mobile phones, thef unction
is also available when theb atter yisd is‐
ch arge d.
% Youc an checkt he suitability of your mobile
phon ebye ntering thep hone number at
http://www.mercedes.me. Openin
gand closing 71

Information abouts
uitablemobilephones
can be obtained from your Mercedes-Benz
servic ecentr eorath ttp://www.mercedes-
benz.com/connect.
% Protectiv ecases around them obile phone
can impair thef unctionality.
% Youc an also loc korunlockthev ehicle with
ad igital vehicle keys ticker.
Fu rther information can be obtained at your
Mercedes-Ben zServic eCentr eorv ia
http://www.mercedes-benz.com/connect.
% The function is on lyavailable in combination
wit hM ercedes me connec tand on lyin cer‐
ta in countries.
If th ev ehicle has been par kedf or longer than
tw ow eeks, theN FC aerial in thed oor handle is
deactivated. #
Pull door handle.
The NFC aerial is activated. #
Touc ht he door handle on thed rive r's door in
th ea reaw hereN FC aerial 1is located with
th ep artoft he mobile phone wher ethe NFC
aerial is located.
The vehicle is loc kedoru nlockeda lternately.
If yo ul ose your mobile phone, deactivat ethe
"digital vehicle key" servic einMercedes me con‐
nect via http://www.mercedes.me. %
Mercedes-Ben zrecommends that youc arry
th ee mer gency keyinc aseoff unction
re strictions. Lo
cking/unlocking thev ehicle wit hKEY‐
LESS-GO Re
quirements:
R The keyiso utside thev ehicle.
R The dis tance betwee nthe keya nd thev ehicle
does no texceed 1m.
R The driver's doo rand thed oor at whic hthe
door handle is used ar eclosed. 72
Opening and closing

#
Tounlo ckthev ehicle: touc ht he inner sur‐
fa ce of thed oor handle. #
Toloc kthe vehicle: touc hs ensor sur face
1 or2. #
Convenience closing: touc hr ecessed sen‐
sor sur face 2 forane xtende dperiod.
% Further information on con venience closing
(→ page 84).
If yo uo pen thet ailgat efromo utside it is auto‐
matically unloc ked. Problems wit
hKEYLESS-GO Problem
Possible causes/consequences and M
MSolutions
Yo uc an no lon gerloc koru nlockthe
ve hicle using KEYLESS-GO. Po
ssible causes:
R KEYLESS-GO has been deactivated .
R The keyb attery is dischar gedorn earlydischar ged.
R Ther eisi nterfere nce from apowe rful radio signal source. Openin
gand closing 73

Problem
Possible causes/consequences and M
MSolutions
R The keyisf aulty. #
Activat eKEYLESS-G O. #
Chec kthe batter yusing theb atter ychec klam pand replace if necessar y. #
Use thee mer gency keytol ockoru nlockthe vehicle . #
Have thev ehicle and keyc hec kedataq ualified specialis tworks hop. Ac
tivating/deactivatin gthe automati cloc k‐
ing feature The
vehicle is loc keda utomatically when the
ignition is switched on and thew heels ar eturn‐
ing fast erthan walkin gpace. #
Toactivate: press and hold button 2for
appr oximatel yfives econds until an acoustic
signal sounds. #
Todeactivate: press and hol dbutton 1for
appr oximatel yfives econds until an acoustic
signal sounds.
Ther eisad anger of being loc kedo ut if thef unc‐
tion is activated:
R While thev ehicle is being tows tarted/
pushed.
R Onaroller dynamome ter. 74
Opening and closing

Locking/unlocking
thed rive r'sd oor wit hthe
eme rgency keye lement %
Ifyo uw ish toloc kthe vehicle entirely using
th ee mer gency keye lement, firs tp ress the
button forl ocking from thei nside while the
driver's door is open. Then proceed tolock
th ed rive r's door using thee mer gency key
element. #
Inser tthe emer gency keyasf ar as it will go
in to opening 1inthec over. #
Pull and hold thed oor handle. #
Pull thec over on thee mer gency keyas
st ra ight as possible away from thev ehicle
until it releases. #
Release thed oor handle. #
Tounlo ck:turnthe emer gency keya nti-
clo ckwise toposition 1. #
Tolock: turnthe emer gency keyc lock wise to
position 1.
% Right-hand driv evehicles: turnthe emer‐
ge ncy keyint he opposit edirection in each
case. #
Carefully press thec ove rontot he loc kcylin‐
der until it engages and is seated firm ly. Load compa
rtment Opening the tail
gate &
WARNING Risk ofexhaus tgas poisoning
Combustio nengines emit poisonous exhaust
ga ses suc hascarbon monoxide. Exhaust
ga ses can enter thev ehicle interior if thet ail‐
gate is open when thee ngine is running,
especially if thev ehicle is in motion. #
Alw ayss witc hoffthee ngine before
opening thet ailgate. #
Neverd rive wit hthe tailgat eopen. Opening and closing
75

*
NO
TEDama getothet ailgat ecaused by
obs tacle sabove thev ehicle The
tailgat eswing srear wardsa nd upwards
when it is opened. #
Mak esuret hat ther eiss ufficient space
behind and ab ovethet ailgate. To
open th etailgate, thef ollowing options
ar ea vailable: #
Pullremo teopening switch 1fort he tail‐
ga te. #
Press and hold thep button on thek ey. #
Vehicles with HANDS-FREE ACCESS: move
yo ur foot belo wthe bumper (→ page79). #
Ifth et ailgat eisunlocked, pull thet ailgate
handle and release it again immediatel y. #
Forat ailgat estopped in an intermediate
position, pull it upwards and release it as
soon as it starts toopen. #
Vehicles with folding benc hseat: pull but‐
ton 1fort he tailgat etwice.
The tailgat eisu nlocked. 76
Opening and closing

If
th et ailgat ehas been loc kedf romt he outside,
or thec hild saf etyl oc kh as been activated, the
ta ilgat ecanno tbeu nlockedw ithb utton 1.
The tailgat eise quipped wit hanautomatic
obs tacle de tection function. If asolid object
bloc ksorrestricts thet ailgat ewhen automati‐
call yopening, this proces sisstopped. The auto‐
matic obs tacle de tection function is only an aid.
It is no tasubstitu te fory our attentiveness when
opening thet ailgate. Closing
thet ailgate &
WARNING Risk of inju ryfrom unsecu red
items in thev ehicle
If objects, luggag eorloads ar enotsecured
or no tsecured suf ficientl y,they could slip,
tip ove rorbet hrow na roun da nd thereb yhit
ve hicle occupants.
Ther eisar isk of inju ry,p articularly in the
ev ent of sudden braking or asudden change
in direction. #
Alw ayss towo bjectsins uchaw aythat
th ey canno tbethrow na round. #
Befor ethe journe y,secur eobjects, lug‐
ga ge or loads agains tslipping or tipping
ove r. &
WARNING Risk of becoming trapped
du ring au tomatic closing of thet ailgate
Pa rtsoft he body could become trapped dur‐
ing automatic closing of thet ailgate. More‐
ove r,people, e.g. children, ma ybestanding
in thec losing area or ma yenter thec losing
area during thec losing process. #
Mak esuret hat nobody is in thev icinity
of thec losing area during thec losing
process.
Use one of thef ollowing options tostop the
closing process:
R press thep button on thek ey.
R press or pull ther emo teoperating switch
on thed rive r's door. R
press thec losing or locking button on the
ta ilgate.
R Pull thet ailgat ehandle. Ve
hicles with HANDS-FREE ACCESS: it is also
possible tostop thec losing process bymoving
yo ur foot inak ickin gmotion under ther ear
bumper.
To close thet ailgate, thef ollowing options
ar ea vailable: #
Pullthe tailgat edownwards slightly .Release
it as soon as it begins toclose. #
Vehicles with HANDS-FREE ACCESS: move
yo ur foot belo wthe bumper (→ page79). #
Vehicles with KEYLESS-GO: press and hold
the p button on thek ey(wit hthe keyin
th ev icinit yoft hevehicle). Opening and closing
77