2017 JEEP GRAND CHEROKEE User Guide

Additional Information
© 2016 FCA US LLC. All rights reserved.
Mopar and Uconnect are registered trade-
marks and Mopar Owner Connect is a trade-
mark of FCA US LLC. Android is a trademark
of Google Inc. SiriusXM and all related marks
and logos are trademarks of SiriusXM Radio
Inc. Yelp, Yelp logo, Yelp burst and related
marks are registered trademarks of Yelp.
Uconnect System Support:
• U.S. residents visit DriveUconnect.com orcall: 1-877-855-8400 (24 hours a day
7 days a week)
• Canadian residents visit DriveUconnect.ca or call: 1-800-465-2001 (English) or
1-800-387-9983 (French)
Mon. – Fri., 8:00 am – 8:00 pm, ET
Sat., 9:00 am – 5:00 pm, ET
Sun., Closed
Uconnect Access services support, call:
1-855-792-4241 Please have your
Uconnect Security PIN ready when you call.
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CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING
SERVICE FOR YOUR VEHICLE . .354
Prepare For The Appointment.......354
Prepare A List ................354
Be Reasonable With Requests ......354
IF YOU NEED ASSISTANCE . . . .354
FCA US LLC Customer Center......354
FCA Canada Inc. Customer Center . . . .355
In Mexico Contact ..............355
Puerto Rico And U.S. Virgin Islands . . .355
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ........355
Service Contract ..............355WARRANTY INFORMATION . . .356
REPORTING SAFETY DEFECTS .356
In The 50 United States And Washington,
D.C.......................356
In Canada ...................356
PUBLICATION ORDER FORMS . .357
CUSTOMER ASSISTANCE
353

SUGGESTIONS FOR
OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure
to have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss ad-
ditional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue
to the current problem.
Prepare A List
Make a written list of your vehicle's problems
or the specific work you want done. If you've
had an accident or work done that is not on
your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must
have your vehicle by the end of the day,
discuss the situation with the service advisor
and list the items in order of priority. At manyauthorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need
a rental, it is advisable to make these ar-
rangements when you call for an appoint-
ment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high
quality service. The manufacturer's autho-
rized dealer have the facilities, factory-
trained technicians, special tools, and the
latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
• If for some reason you are still not satis- fied, talk to the general manager or owner
of the authorized dealer. They want to know
if you need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manu-
facturer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
• Owner's name and address
• Owner's telephone number (home and of- fice)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
CUSTOMER ASSISTANCE
354

FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Ser-
vices LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing diffi-
culties, the manufacturer has installed spe-
cial TDD (Telecommunication Devices for the
Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who
has access to a TDD or a conventional tele-
typewriter (TTY) in the United States, can
communicate with the manufacturer by dial-
ing 1-800-380-CHRY.
Canadian residents with hearing difficulties
that require assistance can use the special
needs relay service offered by Bell Canada.
For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to con-
nect with a Bell Relay Service operator.
Service Contract
You may have purchased a service contract
for a vehicle to help protect you from the high
cost of unexpected repairs after the manufac-
turer's New Vehicle Limited Warranty expires.
The manufacturer stands behind only the
manufacturer's service contracts. If you pur-
chased a manufacturer's service contract,you will receive Plan Provisions and an Owner
Identification Card in the mail within three
weeks of the vehicle delivery date. If you have
any questions about the service contract, call
the manufacturer's Service Contract National
Customer Hotline at 1-800-521-9922 (Ca-
nadian residents, call (800) 465-2001 Eng-
lish / (800) 387-9983 French).
The manufacturer will not stand behind any
service contract that is not the manufactur-
er's service contract. It is not responsible for
any service contract other than the manufac-
turer's service contract. If you purchased a
service contract that is not a manufacturer's
service contract, and you require service after
the manufacturer's New Vehicle Limited War-
ranty expires, please refer to the contract
documents, and contact the person listed in
those documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
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the ownership experience. You will be
pleased with their sincere efforts to resolve
any warranty issues or related concerns.
WARNING!
Engine exhaust (internal combustion en-
gines only), some of its constituents, and
certain vehicle components contain, or
emit, chemicals known to the State of
California to cause cancer and birth de-
fects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles
and certain products of component wear
contain, or emit, chemicals known to the
State of California to cause cancer and
birth defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, lo-
cated in the owner’s information kit, for the
terms and provisions of FCA US LLC warran-
ties applicable to this vehicle and market.
REPORTING SAFETY
DEFECTS
In The 50 United States And Washington,
D. C .
If you believe that your vehicle has a defect
that could cause a crash or cause injury or
death, you should immediately inform the
National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying FCA US
LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, itmay order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your au-
thorized dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll free at 1-888-327-4236
(TTY: 1-800-424-9153); or go to http://
www.safercar.gov; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can
also obtain other information about motor
vehicle safety from http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety
defect, you should contact the Customer Ser-
vice Department immediately. Canadian cus-
tomers who wish to report a safety defect to
the Canadian government should contact
Transport Canada, Motor Vehicle Defect In-
vestigations and Recalls at 1-800-333-0510
or go to http://www.tc.gc.ca/roadsafety/
CUSTOMER ASSISTANCE
356

PUBLICATION ORDER
FORMS
• If you are the first registered retail ownerof your vehicle, you may obtain a compli-
mentary printed copy of the Owner's
Manual, Navigation/Uconnect Manuals or
Warranty Booklet. United States custom-
ers may visit the Jeep Contact Us page at www.jeep.com scroll to the bottom of the
page and select the “Contact Us” link,
then select the “Owner’s Manual and
Glove Compartment Material” from the
left menu. You may also obtain a compli-
mentary copy by calling 1-877-426-5337
(U.S.) or 1-800-387-1143 (Canada).
• Replacement User Guide kits or, if you prefer, additional printed copies of the Owner's Manual, Warranty Booklet or Ra-
dio Manuals may be purchased by visiting
www.techauthority.com or by calling
1-877-890-4038 (U.S.) or
1-800-387-1143 (Canada). Visa, Master
Card, American Express and Discover or-
ders are accepted. If you prefer mailing
your order, please call the above numbers
for an order form.
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