2017 FORD C MAX ENERGI Owners Manual

To adjust this setting press the voice button, when prompted say:
Action and DescriptionVoice Command
voice settings
Then any of the following:
When enabled, this feature will prompt youto confirm any voice initiated call commandprior to the call being placed.
phone confirmation on
The system will make a best guess; youmay still occasionally be asked to confirmsettings.
phone confirmation off
Changing the Voice Settings
In addition to using voice commands tochange the voice settings, you can also usethe menu in the audio display.
To change the voice settings press theMenu button then select:
Menu Item
SYNC-Settings
Voice settings
Note:Depending on the current climatecontrol settings, the fan speed mayautomatically go down while issuing voicecommands or while making and receivingphone calls via SYNC to reduce the amountof background noise in the vehicle. The fanspeed will automatically return to normaloperation once the voice session ends. Fanspeed can also be adjusted normally duringa voice session, simply press fan buttons (orturn fan knob) to increase or decrease fanspeed to desired setting.
To disable this automatic fan speedreduction feature during voice sessions,press and hold the climate control AC andRecirculated air buttons simultaneously,release and then increase fan speed within2 seconds. To re-enable this feature, repeatthe above sequence.
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the mainfeatures of SYNC. While the systemsupports a variety of features, many aredependent on your cellular phone'sfunctionality. At a minimum, most cellularphones with Bluetooth wireless technologysupport the following functions:
•Answering an incoming call.
•Ending a call.
•Using privacy mode.
•Dialing a number.
•Redialing.
•Call waiting notification.
•Caller ID.
310
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™

Other features, such as text messagingusing Bluetooth and automatic phonebookdownload, are phone-dependent features.To check your phone's compatibility, seeyour phone's manual and visitwww.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
Pairing a Phone for the First Time
Wirelessly pairing your phone with SYNCallows you to make and receive hands-freecalls.
Note:SYNC can support downloading upto approximately 4000 entries perBluetooth-enabled cellular phone.
Note:Make sure to switch on the ignitionand the radio. Shift the transmission intopark (P) for automatic transmission or firstgear for manual transmission.
Using the Audio System
Note:To scroll through the menus, pressthe up and down arrows on your audiosystem.
1. Make sure to switch on your phone'sBluetooth feature before starting thesearch. See your device's manual ifnecessary.
2. Press the PHONE button. When theaudio display indicates there is nopaired phone, select the option to add.
3. When a message to begin pairingappears in the audio display, search forSYNC on your phone to start the pairingprocess.
4. When prompted on your cell phone’sdisplay, confirm that the PIN providedby SYNC matches the PIN displayedon your cell phone. Your phone is nowpaired and the display indicates thatthe pairing was successful. If you areprompted to enter a PIN on your device,enter the PIN displayed on the screen.The display indicates when the pairingis successful.
Depending on your phone's capability andyour market, the system may prompt youwith questions, such as setting the currentphone as the primary phone (the phoneSYNC automatically tries to connect withfirst upon vehicle start-up) anddownloading your phonebook.
Using Voice Commands
Make sure to switch on yourphone's Bluetooth featurebefore starting the search. Seeyour device's manual if necessary.
Press the voice and when promptedsay:
Action and Descrip-tionVoice Command
Follow the instruc-tions on the audiodisplay.
(pair ([Bluetooth]device | phone |Bluetooth audio) |add phone)
You can say any of the voice commandsthat appear within open and close bracketsthat are separated by |. For example,where; (what's | what is) appears you say;what's or what is.
The commands that have [ ] around theword means that the word is optional.
311
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™E142599

Depending on your phone's capability andyour market, the system may prompt youwith questions, such as setting the currentphone as the primary phone (the phoneSYNC automatically tries to connect withfirst upon vehicle start-up) anddownloading your phonebook.
Pairing Subsequent Phones
Note:Make sure to switch on the ignitionand the radio. Shift the transmission intopark (P) for automatic transmission or firstgear for manual transmission.
Note:To scroll through the menus, pressthe up and down arrows on your audiosystem.
1. Make sure to switch on your phone'sBluetooth feature before starting thesearch. See your device's manual ifnecessary.
2. Press the PHONE button.
3. Select the option for BluetoothDevices.
4. Press the OK button.
5. Select the option to add. This startsthe pairing process.
6. When a message to begin pairingappears in the audio display, search forSYNC on your device.
7. When prompted on your cell phone’sdisplay, confirm that the PIN providedby SYNC matches the PIN displayedon your cell phone. Your phone is nowpaired and the display indicates thatthe pairing was successful. If you areprompted to enter a PIN on your device,enter the PIN displayed on the screen.The display indicates when the pairingis successful.
SYNC may prompt you with more cellphone options. Your cell phone may alsoprompt you to give SYNC permission toaccess information. For more informationon your cell phone’s capability, see yourcell phone’s manual and visit the website.
Phone Voice Commands
Press the voice button. Whenprompted, say any of thefollowing:
Voice Command
(phone | Blackberry | iPhone)
Then say any of the following:
call (___)
call ___ at home
call ___ ((in|at) [the] office | at work)
call ___ on (cell | mobile)
call ___ on other
1dial [[a] number]
2([go to] privacy | transfer to phone| privacy on)
2(hold call [on] | place call on hold)
2join (calls | call)
2mute call [on]
2(mute call off | un-mute call)
(turn ringer on | silent mode off)
(turn ringer off | silent mode [on])
312
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™E142599

Voice Command
3[text] (messages | message)
help
___ is a dynamic listing that should be thename of a contact in your phonebook. Forexample you could say "Call Home".1 See Dial table below.2 These commands are only valid while ina phone call.3 See the text message table below.
Dial Commands
Press the voice button and when promptedsay any of the following commands:
Voice Commands
411 (four-one-one), 911 (nine-one-one)
700 (seven hundred)
800 (eight hundred)
900 (nine hundred)
Clear (deletes all entered digits)
Delete (deletes last set of digits entered)
Number <0-9>
Plus
Pound (#)
Star (*)
Note:To exit dial mode, press and hold thephone button or press any button on theaudio system.
To access text messages say:
Voice Command
[text] (messages | message)
Then say any of the following:
(listen to | read) ([text] message)
forward (text | [text] message)
reply to (text | [text] message)
call [sender]
Phonebook Hints
To hear how the SYNC system speaks aname browse phonebook, select a contactand press:
Menu Item
Hear it
Changing Devices Using VoiceCommands
Using SYNC, you can easily access multiplephones, ipods, or USB devices. to switchdevices say:
313
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™

Voice Command
You can state the name ofthe desired device, such as“My iPhone”,“My Galaxy”or“My iPod”. SYNC mayask you to confirm the typeof device (Phone, USB, orBluetooth Audio).
(connect |device) ___
Making Calls
Press the voice button. Whenprompted, say:
Voice Command
call [[a] name]
SYNC prompts you to saythe numbers that you wishto dial. After you say thenumbers, the systemconfirms it. You can thensay:
dial [[a]number]
When the system has stated thenumber, you say any of the following:
Voice Command
This initiates the call.(dial | send)
This erases the spokendigits.(delete |correct)
To end the call, press the end call button
on the steering wheel or select the end calloption in the audio display.
Receiving Calls
Accepting calls
When receiving a call, you can answer thecall by pressing the accept call button onthe steering wheel or use the screen.
To use the screen to accept a callselect:
Menu Item
Accept
Rejecting Calls
When receiving a call, you can reject thecall by pressing the reject call button onthe steering wheel or use the screen.
To use the screen to reject a call select:
Menu Item
Reject
Ignore the call by doing nothing.
Phone Options during an ActiveCall
During an active call, you have more menufeatures that become available, such asputting a call on hold or joining calls.
To access this menu, choose one of theoptions available at the bottom of theaudio display or select More to choosefrom the following options:
314
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™E142599

Description and actionMenu Item
Switch your vehicle's microphone off. To switch themicrophone on, select the option again.Mic. off
Switch a call from an active hands-free environment toyour cellular phone for a more private conversation. Whenselected, the audio display indicates the call is private.
Privacy
Put an active call on hold. When selected, the audio displayindicates the call is on hold.Hold
Enter numbers using the audio system's numeric keypad(for example, numbers for passwords).Dial a number
Join two separate calls. The system supports a maximumof three callers on a multiparty or conference call.Join calls
1. Select the More option.2. Access the desired contact through the system or usevoice commands to place the second call. Once activelyin the second call, select the More option.3. Scroll to the option to join calls and press the OK button.
Access your phonebook contacts.Phonebook1. Select the More option.2. Scroll to the option for phonebook and press the OKbutton.3. Scroll through your phonebook contacts.4. Press the OK button again when the desired contactappears in the audio display.5. Press the OK button or dial button to call the selection.
Access your call history log.Call History1. Select the More option.2. Scroll to the option for call history and press the OKbutton.3. Scroll through your call history options (incoming,outgoing or missed).4. Press the OK button again when the desired selectionappears in the audio display.5. Press the OK button or dial button to call the selection.
Accessing Features through thePhone Menu
You can access your call history,phonebook, sent text messages, as wellas access phone and system settings.
1. Press the PHONE button to enter thephone menu.
2. Select one of the options available.
315
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™

Description and actionDisplay
Enter numbers using the audio system's numeric keypad.Dial a number
Access your downloaded phonebook.Phonebook1. Press the OK button to confirm and enter. You can usethe options at the bottom of the screen to access analphabetical category quickly. You can also use the letterson the audio system's numeric keypad to jump in the list.2. Scroll through your phonebook contacts.3. Press the OK button again when the desired selectionappears in the audio display.4. Press the OK button or dial button to call the selection.
Access any previously dialed, received or missed calls.Call History1. Press the OK button to select.2. Scroll to select incoming, outgoing or missed calls. Pressthe OK button to make your selection.3. Press the OK button or dial button to call the selection.
Select 1 of 10 speed dial entries. To set a speed dial entry,go to the phonebook and then press and hold one of thenumbers on the audio system's numeric keypad.
Speed Dial
Send, download and delete text messages.Text messaging
Access the option for Bluetooth Device menu listings (add,connect, set as primary, on or off, delete).BT Devices
View various settings and features on your phone.Phone settings
Text Messaging
Note:This is a phone-dependent feature.
SYNC allows you to receive, send,download and delete text messages. Thesystem can also read incoming textmessages to you so that you do not haveto take your eyes off the road.
Receiving a Text Message
Note:This is a phone-dependent feature.Your phone must support downloading textmessages using Bluetooth to receiveincoming text messages.
Note:This is a speed-dependent featureand is only available when your vehicle istraveling at 3.1 mph (5 km/h) or less.
When a new message arrives, an audibletone sounds and the audio displayindicates you have a new message.
To hear the message you can say:
Description andactionVoice command
Select this optionto have the systemread the messageto you.
(listen to | read)([text] message)
316
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™

Using the screen you also have the following options:
Description and actionMenuItem
Select this option, or do nothing, and the message goes into your text messageinbox.Ignore
Select the view option to open the text message. Once selected, you havethe ability to have the message read to you, to view other messages. Foradditional options select:
View
If you select this option, use the arrow button to scroll through thefollowing options:More...
Press the OK button to access, and then scrollthrough a list of pre-defined messages to send.Reply tosender
Press the OK button to call the sender of themessage.Call sender
Press the OK button to forward the message toanyone in your phonebook or call history. You canalso choose to enter a number.
Forwardmsg.
Sending, Downloading and DeletingYour Text Messages
1. Press the PHONE button.
2. Select the text messaging option, andthen press the OK button.
Choose from the following options:
Description and actionMenuItem
Allows you to send a new text message based on a pre-defined set of 15messages.New
Allows you to read the full message and, in addition, provides the option tohave the system read the message to you. To go to the next message, selectthe More option. This allows you to reply to the sender, call the sender orforward the message.
View
Allows you to delete current text messages from the system (not your cellularphone). The audio display indicates when the system has deleted all yourtext messages.
Delete
Allows you to delete all messages or manually trigger a download of allunread messages from your cellular phone.More...
317
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™