Page 361 of 497

Home screen displayTileItem
If your vehicle does not have navigation, this space contains thecompass.
The name of the connected phone appears on the screen. Thestatus of the phone features also appear. This includes signalstrength, battery charge, 911 assist setting state (On or Off),text messaging and roaming.
PhoneB
This map displays your current location or current route in realtime.*NavigationC
When you have navigation active, you also see the next turnand the length of time and distance to your destination.If your vehicle does not have navigation, this space contains theaudio information.
* If equipped.
You can touch any of the feature displaysto access that feature.
Anytime you select the home button, thesystem returns you to this screen.
USING VOICE RECOGNITION
The SYNC 3 system allows you to use voicecommands, to control features like audioand climate controls. By using voicecommands, you can keep your hands onthe wheel and your eyes on the road.
You can access each feature controlled bySYNC 3 through a variety of commands.
To activate the SYNC 3 voicecommands push the voicebutton on the steering wheel andwait for the prompt.
___ is a dynamic listing, meaning that it canbe the name of anything, such as artist, thename of contact or number. The contextand the description of the command tellyou what to say for this dynamic option.
There are some commands that work forevery feature, these commands are:
Action and DescriptionVoice Command
Brings you to the main menu.Main Menu
Returns you to the previous screen.Go back
Ends the voice session.Cancel
Gives you a list of possible voice commands.List of Commands
You can name any feature and the system gives a list ofcommands available for the feature. For example, you couldsay:
___ List of Commands
Phone List of Commands
358
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3E142599
Page 362 of 497

Action and DescriptionVoice Command
Navigation List of Commands
You can use this command to view the next page of options onany screen where multiple pages of choices are given.Next Page
You can use this command to view the previous page of optionson any screen where multiple pages of choices are given.Previous Page
Gives you available commands you can use on the currentscreen.Help
Included here are some of the mostpopular commands for each SYNC 3feature.
Audio Voice Commands
___ is a dynamic listing, meaning that foraudio voice commands it can be the nameof a Sirius channel or a channel number, aradio frequency number, or the name of aartist, album, song or a genre.
To control the media features, press the voice button and when prompted, say:
DescriptionVoice command
You can say the Sirius channel name or numbersuch as "Sirius channel 16".*Sirius Channel ___
You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".
Allows you to tune to a specific FM or AMfrequency such as "88.7 FM" or "1580 AM".AM ___
FM ___
Allows you to tune to a specific HD frequencysuch as “88.7 FM HD 1”.*FM ___ HD ___
Allows you to listen to music on your Bluetooth-connected device.Bluetooth Audio
Allows you to listen to music on your USBconnected device.USB
For USB audio only, you can say the name of anartist, album, song or a genre to listen to thatselection. Your system must finish indexingbefore this option is available. For example, youcould say "Play artist, The Beatles" or "Play song,Penny Lane".
Play Genre ___
Play Playlist ___
Play Artist ___
Play Album ___
Play Podcast ___
359
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
Page 363 of 497

DescriptionVoice command
Play Song ___
Play Audiobook ___
For USB audio only, you can say the name of anartist, album, or a genre to browse by that selec-tion. Your system must finish indexing before thisoption is available. For example you can say"Browse The Beatles" or "Browse folk".
Browse ___
* This option may not be available in all markets or may require a subscription.
Phone Voice Commands
Pairing a Phone
You can use voice commands to connectyour Bluetooth-enabled phone to thesystem.
To pair your phone, press the voice button and when prompted, say:
DescriptionVoice command
Follow the on-screen instructions to complete the pairingprocess. See Settings (page 412).Pair Phone
Making Calls
___ is a dynamic listing, meaning that forphone voice commands it can be the nameof the contact you wish to call or the digitsyou want to dial.
Press the voice button and say a command similar to the following:
DescriptionVoice command
Allows you to call a specific contact from your phonebooksuch as "Call Jenny".Call ___
Allows you to call a specific contact from your phonebookat a specific location such as "Call Jenny at Home".Call ___ at ___
Allows you to dial a specific number such as “Dial 867-5309”.Dial ___
360
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
Page 364 of 497

Please make sure that you are saying thecontact name exactly as it appears in yourcontact list.
Once you have provided the digits of the phone number, you can say the followingcommands:
DescriptionVoice Command
If the full number was not entered with the first command, youcan continue saying the number.<0-9>
Tells SYNC 3 to make the phone call.Dial
Tells SYNC 3 to erase the last block of digits stated.Delete
Tells SYNC 3 to erase the entire number.Clear
Text Message Voice Commands
To access text message options, press the voice button and say:
DescriptionVoice command
Listen to Message
You can say the number of the message youwould like to hear.Listen to text message ___
Reply to Message
Navigation Voice Commands
Setting a Destination
You can use any of the followingcommands to set a destination or find apoint of interest.
___ is a dynamic listing, meaning that fornavigation voice commands it can be a POIcategory or an address.
You can find an address, a point of interest (POI), or search for points of interestby category:
DescriptionVoice command
Allows you to enter the address search functionality.Find an Address
State the name of the POI category you would like to search forsuch as "Find restaurants".Find a ___
Allows you to enter the POI search functionality.Find POI
361
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
Page 365 of 497

DescriptionVoice command
Allows you to enter the intersection search functionality.Find Intersection
State the name of the POI category you would like to search fornearby such as "Destination nearest restaurants".Destination Nearest___
Allows you to see a list of your previous destinations.Destination PreviousDestination
Allows you to route to your home address.Destination Home
In addition, you can say these commands when a route is active:
DescriptionVoice command
Cancels the current route.Cancel Route
Allows you to select an alternate route.Detour
Repeats the last guidance prompt.Repeat Instruction
Repeats the last guidance prompt.Show Route
Provides current location.Where Am I
Allows you to zoom in on the map.Zoom in
Allows you to zoom out from the map.Zoom out
Mobile App Voice Commands (If Equipped)
The following voice commands are always available:
DescriptionVoice command
SYNC 3 will prompt you to say the name of an app to start it onSYNC 3.Mobile Apps
SYNC 3 will list all of the currently available Mobile Apps.List Mobile Apps
SYNC 3 will search and connect to compatible app(s) running onyour mobile device.Find New Apps
362
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
Page 366 of 497

There are also voice commands that you can use when app(s) are connected toSYNC 3:
DescriptionVoice command
At any time, you can say the name of a mobile app to start themobile app on SYNC 3.Say the name of anapp
SYNC 3 will list the available voice commands for the specifiedapp if the app is running on SYNC 3.Say the name of anapp, followed byhelp
SiriusXM Traffic and Travel LinkVoice Commands (If Equipped)
SiriusXM Traffic and Travel Link may notbe available in all markets. Activation anda subscription are required.
You can say the following commands to access SiriusXM Traffic and Travel Link:
DescriptionVoice command
Displays a list of traffic incidents.Show Traffic
Displays the current weather map.Show Weather Map
Displays a list of fuel prices.Show Fuel Prices
Displays the 5 day weather forecast.Show 5 Day Fore-cast
Help
Voice Settings Commands
You can say the following commands to access the voice settings:
DescriptionVoice command
Allows you to enter the voice settings functionality.Voice Settings
Sets standard prompting with longer prompts.Interaction ModeStandard
Sets advanced prompting with shorter prompts.Interaction ModeAdvanced
Allows the system to confirm before making a phone call.Phone Confirmation On
363
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
Page 367 of 497

DescriptionVoice command
The system does not confirm before placing a call.Phone Confirmation Off
The system displays a short list of available commands.Voice Command Lists On
The system does not display the list of commands.Voice Command Lists Off
You can use the volume control to adjustthe volume of the system voice prompts.While prompt is active, adjust the volumecontrol up or down to your desired setting.
Note:Depending on the current climatecontrol settings, the fan speed mayautomatically go down while issuing voicecommands or while making and receivingphone calls via SYNC to reduce the amountof background noise in the vehicle. The fanspeed will automatically return to normaloperation once the voice session ends. Fanspeed can also be adjusted normally duringa voice session, simply press fan buttons (orturn fan knob) to increase or decrease fanspeed to desired setting.
To disable this automatic fan speedreduction feature during voice sessions,press and hold the climate control AC andRecirculated air buttons simultaneously,release and then increase fan speed within2 seconds. To re-enable this feature, repeatthe above sequence.
364
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3
Page 368 of 497
ENTERTAINMENT
Message and descriptionMessage
SourcesA
Direct TuneB
PresetsC
You can access these options using thetouchscreen or voice commands.
Sources
Press this button to select the source ofmedia you want to listen to.
Menu item
AM
FM
*SIRIUS
CD
The name of the USB that is plugged in displays here.USB
365
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC™ 3E207617