The Better Business Bureau (BBB) AutoLine Program (U.S. Only).....................206
Utilizing the Mediation/ArbitrationProgram (Canada Only).......................207
Getting Assistance Outside the U.S. andCanada........................................................207
Ordering Additional Owner'sLiterature....................................................208
Reporting Safety Defects (U.S.Only)............................................................209
Reporting Safety Defects (CanadaOnly)............................................................209
Fuses
Fuse Specification Chart.............................211
Changing a Fuse..........................................220
Maintenance
General Information....................................222
Opening and Closing the Hood..............222
Under Hood Overview - Hybrid ElectricVehicle (HEV)............................................223
Under Hood Overview - Plug-In HybridElectric Vehicle (PHEV).........................225
Engine Oil Dipstick......................................226
Engine Oil Check..........................................226
Oil Change Indicator Reset.......................227
Engine Coolant Check...............................228
Automatic Transmission FluidCheck............................................................232
Brake Fluid Check........................................232
Power Steering Fluid Check.....................232
Washer Fluid Check....................................232
Fuel Filter........................................................233
Changing the 12V Battery.........................233
Checking the Wiper Blades......................234
Changing the Wiper Blades.....................235
Adjusting the Headlamps.........................236
Removing a Headlamp..............................238
Changing a Bulb...........................................238
Bulb Specification Chart...........................242
Changing the Engine Air Filter................244
Vehicle Care
General Information....................................247
Cleaning Products.......................................247
Cleaning the Exterior..................................247
Waxing.............................................................248
Cleaning the Engine...................................249
Cleaning the Windows and WiperBlades..........................................................249
Cleaning the Interior...................................250
Cleaning the Instrument Panel andInstrument Cluster Lens.........................251
Cleaning Leather Seats.............................252
Repairing Minor Paint Damage...............252
Cleaning the Wheels..................................252
Vehicle Storage.............................................253
Body Styling Kits..........................................254
Wheels and Tires
Tire Sealant and Inflator Kit....................255
Tire Care...........................................................261
Using Summer Tires....................................275
Using Snow Chains.....................................276
Tire Pressure Monitoring System...........276
Technical Specifications..........................280
Capacities and Specific-ations
Engine Specifications................................282
Motorcraft Parts...........................................283
Vehicle Identification Number................284
Vehicle Certification Label.......................285
Transmission Code Designation............285
Capacities and Specifications...............286
Audio System
General Information...................................289
Audio Unit - Vehicles With: AM/FM/CD.................................................................290
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Table of Contents
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten seatbelt
Flammable
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartmentrelease
Jack
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
Panic alarm
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Introduction E71340 E71880 E231160 E67017 E161353
PRINCIPLE OF OPERATION
WARNINGS
Airbags do not inflate slowly orgently, and the risk of injury from adeploying airbag is the greatest closeto the trim covering the airbag module.
All occupants of your vehicle,including the driver, should alwaysproperly wear their safety belts, evenwhen an airbag supplemental restraintsystem is provided. Failure to properly wearyour safety belt could seriously increasethe risk of injury or death.
Always transport children 12 yearsold and under in the back seat andalways properly use appropriatechild restraints. Failure to follow this couldseriously increase the risk of injury or death.
Never place your arm over the airbagmodule as a deploying airbag canresult in serious arm fractures orother injuries.
Airbags can kill or injure a child in achild seat. Never place a rear-facingchild seat in front of an active airbag.If you must use a forward-facing child seatin the front seat, move the seat upon whichthe child seat is installed all the way back.
Do not attempt to service, repair, ormodify the airbag supplementalrestraint systems or its fuses as youcould be seriously injured or killed. Contactyour authorized dealer as soon as possible.
Several airbag system componentsget hot after inflation. Do not touchthem after inflation as this may resultin serious injury.
If the airbag has deployed, the airbagwill not function again and must bereplaced immediately. If the airbagis not replaced, the unrepaired area willincrease the risk of injury in a crash.
The airbags are a supplemental restraintsystem and are designed to work with thesafety belts to help protect the driver andright front passenger from certain upperbody injuries. Airbags do not inflate slowly;there is a risk of injury from a deployingairbag.
Note:You will hear a loud bang and see acloud of harmless powdery residue if anairbag deploys. This is normal.
The airbags inflate and deflate rapidlyupon activation. After airbag deployment,it is normal to notice a smoke-like, powderyresidue or smell the burnt propellant. Thismay consist of cornstarch, talcum powder(to lubricate the bag) or sodiumcompounds (for example, baking soda)that result from the combustion processthat inflates the airbag. Small amounts ofsodium hydroxide may be present whichmay irritate the skin and eyes, but none ofthe residue is toxic.
While the system is designed to helpreduce serious injuries, contact with adeploying airbag may also cause abrasionsor swelling. Temporary hearing loss is alsoa possibility as a result of the noiseassociated with a deploying airbag.Because airbags must inflate rapidly andwith considerable force, there is the risk ofdeath or serious injuries such as fractures,facial and eye injuries or internal injuries,particularly to occupants who are notproperly restrained or are otherwise out ofposition at the time of airbag deployment.Thus, it is extremely important thatoccupants be properly restrained as faraway from the airbag module as possiblewhile maintaining vehicle control.
Routine maintenance of the airbags is notrequired.
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Supplementary Restraints System
If you think that the status of the passengerairbag off indicator lamp is incorrect, checkfor the following:
•Objects lodged underneath the seat.
•Objects between the seat cushion andthe center console.
•Objects hanging off the seatback.
•Objects stowed in the seatback mappocket.
•Objects placed on the occupant's lap.
•Cargo interference with the seat
•Other passengers pushing or pulling onthe seat.
•Rear passenger feet and knees restingor pushing on the seat.
The conditions listed above may cause theweight of a properly seated occupant tobe incorrectly interpreted by the passengersensing system. The person in the frontpassenger seat may appear heavier orlighter due to the conditions described inthe list above.
Make sure the front passengersensing system is operatingproperly. See Crash Sensorsand Airbag Indicator (page 45).
If the airbag readiness lamp is lit, dothe following:
The driver or adult passengers shouldcheck for objects that lodged underneaththe front passenger seat, or cargointerfering with the seat.
If there are lodged objects, or cargo isinterfering with the seat, take the followingsteps to remove the obstruction:
•Pull the vehicle over.
•Turn the vehicle off.
•Driver or adult passengers shouldcheck for any objects lodgedunderneath the front passenger seator cargo interfering with the seat.
•Remove the obstruction(s) (if found).
•Restart the vehicle.
•Wait at least two minutes and verifythat the airbag readiness lamp is nolonger illuminated.
•If the airbag readiness lamp remainsilluminated, this may or may not be aproblem due to the front passengersensing system.
Do not attempt to repair or service thesystem. Take your vehicle immediately toan authorized dealer.
If it is necessary to modify an advancedfront airbag system to accommodate aperson with disabilities, contact yourauthorized dealer.
SIDE AIRBAGS
WARNINGS
Do not place objects or mountequipment on or near the airbagcover, on the side of the seatbacks(of the front seats), or in front seat areasthat may come into contact with adeploying airbag. Failure to follow theseinstructions may increase the risk ofpersonal injury in the event of a crash.
Do not use accessory seat covers.The use of accessory seat coversmay prevent the deployment of theside airbags and increase the risk of injuryin an accident.
Do not lean your head on the door.The side airbag could injure you as itdeploys from the side of theseatback.
Do not attempt to service, repair, ormodify the airbag, its fuses or theseat cover on a seat containing anairbag as you could be seriously injured orkilled. Contact your authorized dealer assoon as possible.
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Supplementary Restraints SystemE67017
WARNINGS
Do not lean your head on the door.The curtain airbag could injure youas it deploys from the headliner.
Do not attempt to service, repair, ormodify the curtain airbagsupplemental restraint system, itsfuses, the A, B, or C pillar trim, or theheadliner on a vehicle containing curtainairbags as you could be seriously injuredor killed. Contact your authorized dealeras soon as possible.
All occupants of your vehicle,including the driver, should alwaysproperly wear their seatbelts, evenwhen an airbag supplemental restraintsystem is provided. Failure to properly wearyour seatbelt could seriously increase therisk of injury or death.
To reduce risk of injury, do notobstruct or place objects in thedeployment path of the airbag.
If the curtain airbags have deployed,the curtain airbags will not functionagain. The curtain airbags (includingthe A, B and C pillar trim and headliner)must be inspected and serviced as soonas possible. If the curtain airbag is notreplaced, the unrepaired area will increasethe risk of injury in a crash.
The Safety Canopy deploys duringsignificant side crashes or when a certainlikelihood of a rollover event is detectedby the rollover sensor. The Safety Canopyis mounted to the roof side-rail sheetmetal, behind the headliner, above eachrow of seats. In certain sideways crashesor rollover events, the Safety Canopy willbe activated, regardless of which seats areoccupied. The Safety Canopy is designedto inflate between the side window areaand occupants to further enhanceprotection provided in side impact crashesand rollover events.
The system consists of the following:
•Safety Canopy curtain airbags locatedabove the trim panels over the frontand rear side windows identified by alabel or wording on the headliner orroof-pillar trim.
•A flexible headliner which opens abovethe side doors to allow air curtaindeployment
· Crash sensors and monitoringsystem with a readinessindicator. See Crash Sensorsand Airbag Indicator (page 45).
Properly restrain children 12 years old andunder in the rear seats. The Safety Canopywill not interfere with children restrainedusing a properly installed child or boosterseat because it is designed to inflatedownward from the headliner above thedoors along the side window opening.
The design and development of the SafetyCanopy included recommended testingprocedures that were developed by agroup of automotive safety experts knownas the Side Airbag Technical WorkingGroup. These recommended testingprocedures help reduce the risk of injuriesrelated to the deployment of side airbags(including the Safety Canopy).
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Supplementary Restraints SystemE75004 E67017
HEATED SEATS (If Equipped)
WARNING
People who are unable to feel painto their skin because of advancedage, chronic illness, diabetes, spinalcord injury, medication, alcohol use,exhaustion or other physical conditions,must exercise care when using the heatedseat. The heated seat may cause burnseven at low temperatures, especially ifused for long periods of time. Do not placeanything on the seat that insulates againstheat, such as a blanket or cushion. Thismay cause the heated seat to overheat.Do not puncture the seat with pins, needlesor other pointed objects. This may damagethe heating element which may cause theheated seat to overheat. An overheatedseat may cause serious personal injury.
Do not do the following:
•Place heavy objects on the seat.
•Operate the heated seat if water or anyother liquid is spilled on the seat. Allowthe seat to dry thoroughly.
•Operate the heated seats unless theengine is running. Doing so can causethe battery to lose charge.
Press the heated seat symbol to cyclethrough the various heat settings and off.Warmer settings are indicated by moreindicator lights.
REAR SEAT ARMREST (If Equipped)
Fold the armrest down to use the armrestand cupholder.
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SeatsE146941 E138656
12 Volt DC Power Point
WARNINGS
Do not plug optional electricalaccessories into the cigar lightersocket. Incorrect use of the cigarlighter can cause damage not covered bythe vehicle warranty, and can result in fireor serious injury.
Do not use a power point foroperating a cigar lighter. Incorrectuse of the power points can causedamage not covered by the vehiclewarranty, and can result in fire or seriousinjury.
Note:When you switch the ignition on, youcan use the socket to power 12 voltappliances with a maximum current ratingof 15 amps.
If the power supply does not work after youswitch the ignition off, switch the ignitionon.Note:Do not hang any accessory from theaccessory plug.
Note:Do not use the power point over thevehicle capacity of 12 volt DC 180 watts ora fuse may blow.
Note:Always keep the power point capsclosed when not in use.
Do not insert objects other than anaccessory plug into the power point. Thiswill damage the power point and blow thefuse.
Run the vehicle for full capacity use of thepower point.
To prevent the battery from running out ofcharge:
•Do not use the power point longer thannecessary when the vehicle is notrunning.
•Do not leave devices plugged inovernight or when you park your vehiclefor extended periods.
Locations
Power points may be in the followinglocations:
•On the front of the center console.
•Inside the center console.
•Inside the luggage compartment.
110 Volt AC Power Point (If Equipped)
WARNING
Do not keep electrical devicesplugged in the power point wheneverthe device is not in use. Do not useany extension cord with the 110 volt ACpower point, since it will defeat the safetyprotection design. Doing so may cause thepower point to overload due to poweringmultiple devices that can reach beyondthe 150 watt load limit and could result infire or serious injury.
Note:The power point will turn off whenthe ignition is switched off or the batteryvoltage drops below 11 volts.
Use the power point for powering electricdevices that require up to 150 watts. It ison the rear of the center console.
Note:Depending on your vehicle, the powerpoint cover may open to the right or upward.
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Auxiliary Power PointsE193395
During fuel freshness mode:
•The information display will indicatefuel freshness mode is active.
•The vehicle will only run in hybrid mode.EV Now mode will not be available.
•Most of the plug-in power will bestored until fuel freshness mode iscompleted.
Note:EV Now mode resumes when lessthan 1.2 gal (4.5 L) of fuel remains in the fueltank.
Note:When the fuel level is less thanone-quarter full, refueling your vehicle willend fuel freshness mode.
Note:We recommend you use a fuelstabilizer if you use less than a full tank offuel during an 18-month period.
FUEL FILLER FUNNEL
LOCATION
The fuel filler funnel is under the luggagecompartment floor covering.
RUNNING OUT OF FUEL
Running out of fuel can cause damage notcovered by the vehicle Warranty.
If your vehicle runs out of fuel:
•Add a minimum of 1.3 gal (5 L) of fuelto restart the engine. If your vehicle isout of fuel and on a steep slope, morefuel may be required.
•You may need to switch the ignitionfrom off to on several times afterrefueling to allow the fuel system topump the fuel from the tank to theengine. When restarting, cranking timetakes a few seconds longer thannormal.
Filling a Portable Fuel Container
Use the following guidelines to avoidelectrostatic charge build-up, which canproduce a spark, when filling anungrounded fuel container:
•Only use an approved fuel container totransfer fuel to your vehicle. Place thecontainer on the ground when filling it.
•Do not fill a fuel container when it isinside your vehicle (including the cargoarea).
•Keep the fuel pump nozzle in contactwith the fuel container when filling it.
•Do not use a device that holds the fuelpump nozzle lever in the fill position.
Adding Fuel From a Portable FuelContainer
WARNINGS
Do not insert the nozzle of a fuelcontainer or an aftermarket funnelinto the fuel system filler neck. Thismay damage the fuel system filler neck orits seal and cause fuel to run onto theground.
Do not try to pry open or push openthe capless fuel system with foreignobjects. This could damage the fuelsystem and its seal and cause injury to youor others.
Do not dispose of fuel in thehousehold refuse or the publicsewage system. Use an authorizedwaste disposal facility.
When refueling the vehicle fuel tank froma fuel container, use the fuel filler funnelincluded with your vehicle. See Fuel FillerFunnel Location (page 144).
Note:Do not use aftermarket funnels asthey will not work with the capless fuelsystem and can damage it.
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Fuel and Refueling