2016 MERCEDES-BENZ GLC-Class Comand Manual

Call disconnection while the vehicle is
in motion
A call may be disconnected if:
Rthere is insufficient network coverage in
certain areas.
Ryou move from one transmitter/receiver
area (cell) into another and no channels are
free.
Ryou use a SIM card that is not compatible
with the network available.
Operating options
You can operate the telephone by:
Rusing the controller by turning, pressing,
sliding1 or4
Rusing the touchpad (Ypage 25)
Rusing the 6or~ button on the mul-
tifunction steering wheel
Rusing the Voice Control System (see the
separate operating instructions)
Unless stated otherwise, the descriptions and
illustrations in this section refer to COMAND.
Function restrictions
You may have to wait before using telephony via COMAND in the following situations:
Rwhen the mobile phone is switched off
Rif Bluetooth®is switched off on the mobile
phone
Rif the mobile phone has not logged on to a
mobile phone network
Rif the Bluetooth®function is switched off in
COMAND
The telephone automatically tries to log on to
a network. If no network is available, you may
not be able to make a " 911" emergency call.
If you attempt to make an outgoing call, the
No Service
message will appear for a short
while.
Telephone menu
:Mobile phone network provider
;Signal strength of the mobile phone net-
work
=Receiver icon ¢or¡
?Telephone menu character bar
ABluetooth®device name of the currently
connected mobile phone
BTo enter characters using the touchpad
CTo display the phone book
Symbols :to= and Aare not shown until
after a mobile phone has been connected to
COMAND. The symbols depend on your
mobile phone and your mobile phone network
provider. Further information on connecting a
mobile phone (
Ypage 112).
Symbol ;shows the current signal strength
of the mobile phone network. If all bars are
filled, you have optimum reception.
If the bars are not filled, you have very poor
reception or no reception at all.
iReceiver icon shows whether a call is
active/being connected ¡or not ¢.
Calls up the telephone menu
XPress %.
Showing the menu bar
XSlide 6the controller.
If the mobile phone connected supports the
MAP Bluetooth
®profile ( Message Access
P rofile), the 1menu item is available. Fur-
ther information on text messages and e-mail
(
Ypage 135).
Telephone menu111
Telephone
Z

If you have an unread text message or e-mail,
the0 mail symbol is displayed at the top
in the status bar. The symbol disappears once
you have read the text message or e-mail. The
ú symbol is displayed as soon as the mes-
sage memory on the mobile phone or SIM
card is full. The symbol disappears once you
delete at least one message.
Connecting/disconnecting a mobile
phone
Prerequisites
For telephony via the Bluetooth®interface,
you require a Bluetooth®-capable mobile
phone. The mobile phone must support
Hands-Free Profile 1.0 or above.
On COMAND
XActivate Bluetooth®(Ypage 44).
On the mobile phone
XSwitch on the mobile phone and enter the
PIN when prompted to do so (see the man-
ufacturer's operating instructions).
XActivate Bluetooth®and, if necessary,
Bluetooth®visibility for other devices (see
the manufacturer's operating instructions).
This visibility is for restricted periods of
time on some mobile phones (see the man-
ufacturer's operating instructions).
XSet the Bluetooth®device name for the
mobile phone if necessary.
The Bluetooth
®device names for all of one
manufacturer's products might be identical.
To make it possible to clearly identify your
mobile phone, change the device name (see
the manufacturer's operating instructions).
The name can be freely selected. If the mobile phone supports the PBAP
(Phone
BookAccess Profile) and MAP
(Message Access Profile) Bluetooth
®pro-
files, the following information will be trans-
mitted after you connect:
RPhone book
RCall lists
RMessages
Further information on allowing or suppress-
ing the automatic download of the phone
book (
Ypage 130).
The battery of the mobile phone should
always be kept sufficiently charged in order to
prevent malfunctions.
iNot all mobile phones available on the
market are equally suitable. You can obtain
more detailed information about suitable
mobile phones and about the connection
between the mobile phone and COMAND
on the Internet at
www.mercedes-benz-mobile.com .
You can also obtain more information by
calling.
In the USA, you can get in touch with the
Mercedes-Benz Customer Assistance Cen-
ter on 1-800-FOR-MERCedes
(1-800-367-6372).
In Canada, you can get in touch with the
Customer Relations Center on
1-800-387-0100.
iSome displays (e.g. the signal strength)
depend on the su
pported version of the
Hands-Free Profile.
Procedure and general information
Searching for and authorizing (connect-
ing) a mobile phone
Before using your mobile phone with
COMAND for the first time, you will need to
search for the phone (
Ypage 113) and then
authorize it (
Ypage 114). Depending on the
mobile phone, authorization either takes
place by means of Secure Simple Pairing or by
112Connecting/disconnecting a mobile phone
Telephone

entering a passkey. COMAND automatically
enables the procedure suited to your mobile
phone. You can recognize Secure Simple Pair-
ing by a code which is displayed in COMAND
and on the mobile phone. You can recognize
the passkey system by the fact that you haveto enter a code on the mobile phone and in
COMAND. The mobile phone is always con-
nected automatically after authorization.
If COMAND does not detect your mobile
phone, this may be due to particular security
settings on your mobile phone. You can also
start the search procedure and authorization
on the mobile phone (
Ypage 114).
Device-specific information on authorizing
and connecting Bluetooth
®-capable mobile
phones can be found on the Internet at
http://www.mercedes-benz.com/
connect.
You can authorize up to 15 mobile phones.
Only one mobile phone can be connected to
COMAND at any one time.
De-authorizing (disconnecting) a mobile
phone
The connection is terminated automatically if
you leave the receiver range of COMAND or
deactivate Bluetooth
®on your mobile phone.
If you no longer want the Bluetooth
®connec-
tion to be established automatically, the
mobile phone must be de-authorized (discon-
nected) (
Ypage 116).
Searching for a mobile phone
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar in the telephone
menu: slide 6the controller.
XTo select Connect Device: turn and press
the controller.
The device list is displayed.
XTo select Search for Phones: turn and
press the controller.
A message is displayed that Bluetooth
®
must be activated on the mobile phone and
must be made visible to other devices.
XTo select Start Search: press the con-
troller.
The available mobile phones are displayed
in the device list.
The duration of the search depends on the
number of Bluetooth
®telephones within
range and their characteristics.
If a new phone is found, it appears in the
device list with the Ïsymbol. You can now
authorize (connect) the mobile phone found
(
Ypage 114).
If the maximum number of authorized devices
in the device list is reached, you will be
requested to de-authorize a mobile phone
(
Ypage 116).
When you call up the device list again, de-
authorized devices will be removed from the
list. To update the device list, start the search
again.
Symbols in the device list
Sym-
bolExplanation
ÏNew mobile phone found, not yet
authorized.
ÑMobile phone is authorized, but is
not connected.
#Mobile phone is authorized and
connected.
Connecting/disconnecting a mobile phone113
Telephone
Z

Authorizing amobile phone (connect-
ing)
Authorizati onvia Secure Simple Pairing
If COMAND has foun dyour mobile phone ,you
can authorize (connect) it .
XTo selectamobile phone from th edevice
list :tur nth econtroller and press to con-
firm.
A code is displayed in COMAND and on th e
mobile phone.
Th ecode is th esam e
XCOMAND: selectYes.
XMobile phone: confirm thecode. Depend-
ing on th emobile phone used, you may
hav eto confirm th econnection to
COMAND and for th ePBAP and MA PBlue -
toot h
®profiles. The prompt to confirm may
tak eup to two minute sto be displayed. You
may also sav eth econfirmation on th e
mobile phon e(see th emanufacturer' s
operating instructions).
The mobile phone is no wauthorize dand
connecte dto COMAND .You can no w
spea kusin gth ehands-free system.
To ensur ean optimum language quality, you
can set th emobile phone's transmission and
reception volume (
Ypage 116).
Th ecode is dif ferent
XCOMAND: selectNo.
The process is canceled. Repeat th e
authorization .
Authorizationvia passkey entry (access
code)
If COMAND has foun dyour mobile phone ,you
can authorize (connect) it .
XTo select theBluetoot h®nameof th e
desired mobile phone in th edevice list :tur n
and press th econtroller .
The input men ufor th epasske yis dis-
played. The passke
yis aone- to sixteen-digit num -
ber combination whic hyou can choos e
yourself .
XCOMAN D:ente rth epasske yusin gth e
characte rbar.
XSelec t¬ once all th enumber shav e
been entered .
XMobile phone: enterth esam epasske y
and confirm your entry. Dependin gon th e
mobile phon eused, you may hav eto con-
fir m theconnection to COMAND and for th e
PBAP and MA PBluetoot h
®profiles.The
prompt to confirm may tak eup to two
minute sto be displayed. You may also sav e
th econfirmation on th emobile phon e(see
th emanufacturer' soperating instructions).
The mobile phon eis no wauthorize dand
connecte dto COMAND .You can no w
spea kusin gth ehan ds-free system.
To ensur ean optimum language quality, you
can setthemobile phone's transmission and
reception volume (
Ypage 116).
If th eAuthorizatio nFailed
message
appears, you may hav eentered adifferen t
passke yor exceeded th epre scribe dtime
limit. Repeat th eprocedure .
iSome mobile phones require apasske y
wit hfour or mor edigit s.
iIf you wish to re-authorize th emobile
phon eafter de-authorizing it ,you can
choos eanother passke yfor it .
Establishing the connection fr omthe
mob ile phone
The Bluetoot h®device nameof COMAND is
"MB Bluetooth".
XCOMAND: call up thetelephon emenu.
XTo switch to th emen ubar: slide 6the
controller .
XTo selectConnectDevice:tur nand press
th econtroller .
The device list is displayed.
114Connecting/disconnecting a mobile phone
Telephone

XTo selectConnect via Phone: turn and
press the controller.
A message is displayed, stating that you
can start the search on your mobile phone.
XMobile phone: start the search for a Blue-
tooth®device (see manufacturer's operat-
ing instructions).
COMAND is displayed with the name "MB
Bluetooth" in the mobile phone's device
list.
XSelect "MB Bluetooth".
A prompt appears in the COMAND display
asking if the mobile phone should be
authorized.
XCOMAND: selectYes.
If No
is selected, the procedure is canceled.
If your mobile phone supports Secure Sim-
ple Pairing, a code is now displayed on both
devices.
The code is the same
XCOMAND: selectYes.
XMobile phone: confirm the code. Depend-
ing on the mobile phone used, you may
have to confirm the connection to
COMAND and for the PBAP and MAP Blue-
tooth
®profiles. The prompt to confirm may
take up to two minutes to be displayed. You
may also save the confirmation on the
mobile phone (see the manufacturer's
operating instructions).
The mobile phone is now authorized and
connected to COMAND. You can now
speak using the hands-free system.
To ensure an optimum language quality, you
can set the mobile phone's transmission and
reception volume (
Ypage 116).
The code is different
XCOMAND: selectNo.
The process is canceled. Repeat the pro-
cedure.
If your mobile phone does not support Secure
Simple Pairing, an input menu is displayed for
the passkey. The passkey is a one- to sixteen-
digit number combination which you can choose yourself. Enter the same passkey on
both COMAND and the mobile phone and
confirm. Depending on the mobile phone
used, you may have to confirm the connection
to COMAND and for the PBAP and MAP Blue-
tooth
®profiles.
Reconnecting automatically
COMAND always searches for the last con-
nected mobile phone.
If no connection can be made to the most
recently connected mobile phone, the system
searches for the mobile phone that was con-
nected before that one.
Switching between mobile phones
If you have authorized more than one mobile
phone, you can switch between the individual
phones.
XTo call up the telephone menu: press the
% button.
XTo show the menu bar: slide 6the con-
troller.
XTo select Connect Device: turn and press
the controller.
The device list is displayed.
XTo select the desired mobile phone: turn
and press the controller.
The selected mobile phone is searched for
and connected if it is within Bluetooth
®
range and if Bluetooth®is activated.
Only one mobile phone can be connected at
any one time. The currently connected mobile phone is indicated by the #dot in the device
list.
iYou can only switch to another authorized
mobile phone if you are not currently mak-
ing a call.
Connecting/disconnecting a mobile phone115
Telephone
Z

De-authorizing (disconnecting)a
mobile phone
Mercedes-Ben zUSA, LL Crecommends de-
authorization in COMAN Dand on th emobile
phone .Subsequen tauthorization may other -
wise fail .
XTo callup th etelephon emenu: press th e
% button.
XTo sho wthemen ubar :slid e6 thecon-
troller.
XTo selec tConnec tDevice:turn and press
th econtroller .
XTo highlight th edesire dmobile phone in th e
devic elist :turn th econtroller .
XTo selectG: slide9 thecontroller .
XTo selectDeauthorize:turn and press th e
controller .
A prompt appears ,askin gwhether you
really wish to de-authoriz ethis device.
XTo selec tYes:turn and press th econtroller .
The mobile phone is de-authorized.
iBefore re-authorizin gth emobile phone ,
you should also delete th edevic enam eMB
Bluetoothfrom your mobile phone's Blue-
toot h®list.
Displaying connection detail s
XTo callup th etelephon emenu: press th e
% button.
XTo switch to th emen ubar in th etelephon e
menu: slid e6 thecontroller .
XTo selectConnec tDevice:turn and press
th econtroller .
XTo highlight th edesire dmobile phone in th e
devic elist :turn th econtroller .
XTo selectG: slide9 thecontroller .
XTo selectDetail s:turn and press th econ-
troller.
The following information concernin gth e
selecte dmobile phone is shown :
RBluetooth®devicenam e
RBluetoot h®address
RAvailabilit ystatus (shown after ane w
search )
RAuthorization status
XTo close th edetailed display :slid e8
th econtroller .
Reception an dtransmission volume
Once th emobile phone has been authorized,
you can optimize th etransmissio nand recep-
tion volume settings. To fin dout about th e
bes tpossible setting sfo ryour mobile phone ,
visit www.mercedes-benz-mobile.com .
Or cal lth eMercedes-Ben zCustomer Assis -
tanc eCente rat 1-800-FOR-MERCedes
(1-800-367-6372 ) (USA) or Customer Rela-
tions at 1-800-387-0100 (Canada).
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the
controller.
XTo select Connect Device: turn and press
the controller.
The device list appears.
XTo highlight the desired mobile phone in the
device list: turn the controller.
XTo select G: slide 9the controller.
XTo select Reception VolumeorTrans‐
mission Volume: turn and press the con-
troller.
XTo select a volume setting: turn the con-
troller.
XTo accept changes: press the controller.
116Reception and transmission volume
Telephone

iIncorrect settings may have an impact on
the quality of calls.
Using the telephone
Accepting a call
XTo select wAccept: press the control-
ler.
or
XPress 6on the multifunction steering
wheel.
The call is accepted.
Additional functions available during a call
(
Ypage 118).
Adjusting the call volume (
Ypage 116).
Further information about ending a call
(
Ypage 121).
iYou can also accept the call by using a
voice command in the Voice Control Sys-
tem (see the vehicle Operator's Manual).
iIf the phone number of the caller is trans-
ferred, it appears in the display. If the
phone number is saved in the phone book,
the contact's name is also displayed. If the
phone number is not transferred, Unknown
is shown in the display.
Rejecting a call
XTo select=Reject: turn and press the
controller.
or
XPress ~on the multifunction steering
wheel.
Making a call
Using the telephone menu
XTo call up the telephone menu: press the
% button.
XTo select all numbers one after the other in
the telephone menu: turn and press the
controller each time.
XTo select win the telephone menu: turn
and press the controller.
The call is made.
Further information about ending a call
(
Ypage 121).
Using the touchpad
XTo call up the telephone menu: press the
% button.
XTo select n: turn and press the control-
ler.
XDraw all the numbers on the touch-sensi-
tive surface one after another.
XTo select win the telephone menu: turn
and press the controller.
The call is made.
Further information about the touchpad
(
Ypage 27).
Using favorites
This function can be used when a telephone
number has been added as a favorite. Further
information about adding favorites
(
Ypage 35).
XPress the favorites button on the controller.
The favorites are displayed.
XTo select a telephone number: turn the con-
troller.
XTo make a call: press the controller.
Using the telephone117
Telephone
Z

Redial
XTo call up the telephone menu: press the
%button.
XTo select win the telephone menu: turn
and press the controller.
The list of outgoing calls is displayed. The
most recently dialed number is at the top.
XTo select an entry and make a call: turn and
press the controller.
Further information about ending a call
(
Ypage 121).
Using call lists
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the
controller.
XTo select Call Lists: turn and press the
controller.
XTo select Calls ReceivedorCalls
Dialed: turn and press the controller.
The relevant list is displayed.
XTo select an entry and make a call: turn and
press the controller.
Further information about ending a call
(
Ypage 121).
Using the phone book
XTo call up the telephone menu: press the
% button.
XTo select Namein the telephone menu: turn
and press the controller.
XSearch for a contact (Ypage 122).
XTo make a call: press the controller.
Further information about ending a call
(
Ypage 121).
Using speed dial
XTo call up the telephone menu: press the
% button.
XTo highlight a number from the character
bar: turn the controller.
XPress the controller for longer than two
seconds.
The telephone menu displays the selected
entry. The number is dialed.
Further information on setting up speed dial
(
Ypage 134).
Further information about ending a call
(
Ypage 121).
Functions available during a call
Overview
:To add a call (Ypage 119)
;Person you are calling
=Symbol for active telephone connection
?To end a call
ATo switch the microphone on/off
(
Ypage 119)
BTo send DTMF tones (not possible with all
mobile phones) (
Ypage 119)
Available functions:
RAccepting a waiting call (Ypage 120)
RMaking a second call (Ypage 119)
RCall waiting (Ypage 119)
Availability depends on the network (only pos- sible in the GSM network) and on the Blue-
tooth
®mobile phone.
118Using the telephone
Telephone