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GENERAL INFORMATIONWARNING
Driving while distracted can
result in loss of vehicle control,
crash and injury. We strongly
recommend that you use extreme
caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
AB
GCDFE
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Phone
A
Navigation (or Information if your vehicle is not equipped with
Navigation)
B
Climate
C
Settings
D
Home
E
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Information
F
Entertainment
G
This system uses a four-corner
strategy to provide quick access to
several vehicle features and settings.
The touchscreen provides easy
interaction with your cellular phone,
multimedia, climate control and
navigation system. The corners
display any active modes within those
menus, such as phone status or the
climate temperature.
Note: Some features are not available
while your vehicle is moving.
Note: Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes
after you switch the ignition off (and
no doors open).
PHONE
Press to select any of the following:
• Phone
• Quick Dial
• Phonebook
• History
• Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency • Street Address
• Intersection
• City Center
• Map
• Edit Route Cancel Route
CLIMATE
Press to select any of the following:
• Driver Settings
• Recirculated Air
• Auto
•Dual
• Passenger Settings
•A/C
• Defrost
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SETTINGS
Press to select any of the following:
• Clock
• Display
• Sound
• Vehicle
• Settings
• Help
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HOME
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Press to access your home screen.
Depending on your vehicle’s option
package and software, your screens
may vary in appearance from the
descriptions in this section. Your
features may also be limited
depending on your market. Check with
an authorized dealer for availability.
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INFORMATION
Press to select any of the following:
• Services
• Travel Link
• Alerts
• Calendar
• Apps
ENTERTAINMENT
Press to select any of the following:
•AM
•FM
• SIRIUS
•CD
•USB
• BT Stereo
• SD Card
• A/V In
Using the Touch-Sensitive
Controls on Your System
To turn a feature on and off, just touch
the graphic with your finger. To get the
best performance from the
touch-sensitive controls:
• Do not press hard on the controls. They are sensitive to light touch.
• Use your bare finger to touch the center of a touch-control graphic.
Touching off-center of the graphic
may affect operation of a nearby
control.
• Make sure your hands are clean and dry.
• Since the touchscreen operates based on the touch of a finger, you
may have trouble using it if you are
wearing gloves.
• Keep metal and other conductive material away from the surface of
the touchscreen as this may cause
electronic interference (for
example, inadvertently turning on
a feature other than the one you
meant to turn on).
Depending on your vehicle and option
package, you may also have these
controls on your bezel:
• Power: Switch the media or climate features off and on.
• VOL: Control the volume of
playing media.
• Fan: Control the speed of the climate system fan.
• Seek and Tune buttons: Use as you normally would in media modes.
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• Eject: Eject a CD from theentertainment system.
• SOURCE: Touch the word
repeatedly to see all available
media modes. The screen does not
change, but you see the media
change in the lower left status bar.
• SOUND: Touch the word to
access the Sound menu where you
can adjust settings such as: Bass,
Treble, Midrange, Balance and
Fade, DSP (Digital Signal
Processing), THX Deep Note
Demo, Occupancy Mode and
Speed Compensated Volume.
(Your vehicle may not have all of
these sound options.)
• Hazard flasher: Switch the hazard flashers off and on.
Cleaning the Touchscreen
Display
Use a clean, soft cloth such as one
used for cleaning glasses. If dirt or
fingerprints are still visible, apply a
small amount of alcohol to the cloth.
Do not pour or spray alcohol onto the
display. Do not use detergent or any
type of solvent to clean the display.
Support
The SYNC support team is available
to help you with any questions you are
not able to answer on your own.
Monday-Saturday, 8:30am-9:00pm
EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call:
1-800-392-3673. In Canada, call: 1-800-565-3673.
Times are subject to change due to
holidays.
Safety
Information
WARNING
Driving while distracted can
result in loss of vehicle control,
crash and injury. We strongly
recommend that you use extreme
caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
• Do not attempt to service or repair the system. See an authorized
dealer.
• Do not operate playing devices if the power cords or cables are
broken, split or damaged. Place
cords and cables out of the way,
so they do not interfere with the
operation of pedals, seats,
compartments or safe driving
abilities.
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• Do not leave playing devices inyour vehicle during extreme
conditions as it could cause them
damage. See your device's user
guide for further information.
• For your safety, some SYNC functions are speed-dependent.
Their use is limited to when your
vehicle is traveling at speeds under
3 mph (5 km/h).
Make sure that you review your
device's manual before using it with
SYNC.Speed-restricted Features
Some features of this system may be
too difficult to use while your vehicle
is moving so they are restricted from
use unless your vehicle is stationary.
• Screens crowded with information, such as Point of Interest reviews
and ratings, SIRIUS Travel Link
sports scores, movie times or ski
conditions.
• Any action that requires you to use a keyboard is restricted, such as
entering a navigation destination
or editing information.
• All lists are limited so the user can view fewer entries (such as phone
contacts or recent phone call
entries).
See the following chart for more
specific examples.
Restricted features
Pairing a Bluetooth phone
Cellular Phone
Adding phonebook contacts or uploading phone-
book contacts (from a USB)
List entries are limited for phone contacts and
recent phone call entries
Editing the keypad code
System Functionality
Enabling Valet Mode
Editing settings while the rear view camera or active
park assist are active
Editing wireless settings
Wi-Fi and Wireless
Editing the list of wireless networks
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Restricted features
Playing video
Videos, Photos and
Graphics
Editing the screen's wallpaper or adding new wall-
paper
Composing text messages
Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination
Navigation
Demo navigation route
Adding or editing Address Book entries or Avoid
Areas
Privacy Information
When you connect a cellular phone
to SYNC, the system creates a profile
within your vehicle that links to that
cellular phone. This profile helps in
offering you more cellular features
and operating more efficiently. Among
other things, this profile may contain
data about your cellular phone book,
text messages (read and unread), and
call history, including history of calls
when your cell phone was not
connected to the system. In addition,
if you connect a media device, the
system creates and retains an index
of supported media content. The
system also records a short
development log of approximately 10
minutes of all recent system activity.
The log profile and other system data
may be used to improve the system
and help diagnose any problems that
may occur. The cellular profile, media device
index, and development log remain in
your vehicle unless you delete them
and are generally accessible only in
your vehicle when the cellular phone
or media player is connected. If you
no longer plan to use the system or
your vehicle, we recommend you
perform a Master Reset to erase all
stored information.
System data cannot be accessed
without special equipment and access
to your vehicle's SYNC module. Ford
Motor Company and Ford of Canada
do not access the system data for any
purpose other than as described
absent consent, a court order, or
where required by law enforcement,
other
government authorities, or other
third parties acting with lawful
authority. Other parties may seek to
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access the information independently
of Ford Motor Company and Ford of
Canada. For further privacyinformation, see the sections on 911
Assist, Vehicle Health Report, and
Traffic, Directions and Information.
Accessing and Adjusting Modes through Your Vehicle Information
Display
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The display is located on the center
of your instrument cluster. It allows
you to view and make minor
adjustments to active modes without
taking your hands off the wheel. For
example:
• In entertainment mode, you can
view what is now playing, change
the audio source, select presets
and make some adjustments.
• In navigation mode (if equipped), you can view the current route or
activate a route.
• In phone mode, you can accept or reject an incoming call.
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Use the OK and arrow buttons on the
right side of your steering wheel to
scroll through the available modes.
The selection menu expands and
different options appear.
• Press the up and down arrows to scroll through the modes.
• Press the right arrow to enter the mode.
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• Press the left or right arrows tomake adjustments within the
chosen mode.
• Press OK to confirm your selection.
Note: If your vehicle is not equipped
with Navigation, Compass appears in
the display instead of Navigation. If you
press the right arrow to go into the
Compass menu, you can see the
compass graphic. The compass
displays the direction in which the
vehicle is traveling, not true direction
(for example, if the vehicle is traveling
west, the middle of the compass
graphic displays west; north displays
to the left of west though its true
direction is to the right of west).
Using Voice Recognition
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of
you. The system provides feedback
through audible tones, prompts,
questions and spoken confirmations
depending on the situation and the
chosen level of interaction (voice
settings).
The system also asks short questions
(confirmation prompts) when it is not
sure of your request or when there are
multiple possible responses to your
request.
When using voice commands, words
and icons may appear in the lower left
status bar indicating the status of the
voice session (such as Listening,
Success, Failed, Paused or Try Again). How to Use Voice Commands with
Your System
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Press the voice icon. After the
tone, speak your command
clearly.
These commands can be said at any
time during a voice session
"Cancel"
"Exit"
"Go back"
"List of commands" "Main menu""Next page"
"Previous page"
"What can I say?" "Help"
What Can I Say?
To access the available voice
commands for the current session, do
one of the following:
• During a voice session, press the help icon (?) in the lower left
status bar of the screen.
• Say, "What can I say?" for an on-screen listing of the possible
voice commands associated with
your current voice session.
• Press the voice icon. After the tone, say, "Help" for an audible list of
possible voice commands.
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