2013 MAZDA MODEL CX-5 Owners Manual (in English)

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qIgnition Not Switched Off
(STOP) Warning Beep
If the driver's door is opened while the
ignition is switched to ACC, a continuous
beep sound will be heard and the KEY
warning light (red) flashes to notify the
driver that the ignition has not been
switched off (STOP). Left in this
condition, the keyless entry system will
not operate, the car cannot be locked, and
the battery power will be depleted.
qKey Removed from Vehicle
Warning Beep
Under the following conditions, a beep
sound will be heard and the KEY warning
light (red) will flash continuously when
the ignition has not been switched off to
notify the driver that the key has been
removed. The KEY warning light (red)
will stop flashing when the key is back
inside the vehicle:
The ignition has not been switched off
and all the doors are closed after
removing the key from the vehicle. (A
beep sound will be heard 6 times.)
NOTE
Because the key utilizes low-intensity radio
waves, the Key Removed From Vehicle
Warning may activate if the key is carried
together with a metal object or it is placed in a
poor signal reception area.
qRequest Switch Inoperable
Warning Beep (With the
advanced keyless function)
If the request switch is pressed under the
following conditions while the key is
being carried, a beep will be heard for
about 2 seconds to indicate that the front
doors and the liftgate can not be locked.
lA door or the liftgate is open (door ajar
included).
lThe ignition has not been switched to
off.
qKey Left-in-luggage Compartment
Warning Beep (With the advanced
keyless function)
If the key is left in the luggage
compartment with all doors locked and
the liftgate closed, a beep sound is heard
for about 10 seconds to remind the driver
the key has been left in the luggage
compartment. If this happens, open the
liftgate by pressing the electric liftgate
opener and remove the key. A key
removed from the luggage compartment
may not function because its functions
may have been temporarily suspended. To
restore the key function, perform the
applicable procedure (page 3-7).
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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qKey Left-in-vehicle Warning Beep
(With the advanced keyless function)
When any door is opened from the
outside while the key is inside the vehicle,
the closed doors are locked and all the
doors are automatically unlocked by
closing the open door. The beep sound is
heard for about 10 seconds to notify the
driver that the key has been left in the
vehicle.
If this happens, the doors and the liftgate
lock but the functions of the key left in the
vehicle cabin may be temporarily
suspended.
Perform the following procedure to
restore the functions of the key (page 3-7).
qTire Inflation Pressure Warning
Beep
The warning beep sound will be heard for
about 3 seconds when there is any
abnormality in tire inflation pressures
(page 4-71).
qBlind Spot Monitoring (BSM)
System Warning Beepí
The warning beep operates when the turn
signal lever is operated to the side where
the BSM warning light is illuminated.
NOTE
A personalized function is available to change
the BSM warning beep sound volume. Refer to
Personalization Features on page 9-9.
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If Trouble Arises
íSome models.
Warning/Indicator Lights and Warning Sounds
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When Liftgate Cannot be
Opened
If the vehicle battery is dead or there is a
malfunction in the electrical system and
the liftgate can not be opened, perform the
following procedure as an emergency
measure to Open it:
1. Remove the cap on the interior surface
of the liftgate with a flathead
screwdriver.
Cap
2. Turn the lever to the right to unlock the
liftgate.
Lever
After performing this emergency measure,
have the vehicle inspected at an
Authorized Mazda Dealer as soon as
possible.
If Trouble Arises
When Liftgate Cannot be Opened
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8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ............................... 8-2
Customer Assistance (U.S.A.) ............ 8-2
Customer Assistance (Canada) ........... 8-7
Customer Assistance (Puerto Rico) ... 8-10
Customer Assistance (Mexico) ......... 8-11
Mazda Importer/Distributors ............... 8-13
Importer/Distributor .......................... 8-13
Distributor in Each Area ................... 8-13
Reporting Safety Defects ....................... 8-15
Reporting Safety Defects (U.S.A.) .... 8-15
Reporting Safety Defects (Canada) ... 8-16
Warranty ................................................ 8-17
Warranties for Your Mazda ............... 8-17
Outside the United States/Canada ..... 8-18
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ............................................. 8-19
Add-On Non-Genuine Parts and
Accessories ....................................... 8-20
Cell Phones ............................................. 8-21
Cell Phones Warning ......................... 8-21
Event Data Recorder ............................. 8-22
Event Data Recorder ......................... 8-22
Uniform Tire Quality Grading System
(UTQGS) ................................................ 8-23
Uniform Tire Quality Grading System
(UTQGS) .......................................... 8-23Tire Information (U.S.A.) ..................... 8-25
Tire Labeling ..................................... 8-25
Location of the Tire Label
(Placard) ............................................ 8-31
Tire Maintenance .............................. 8-34
Vehicle Loading ................................ 8-37
Steps for Determining the Correct Load
Limit ................................................. 8-43
Declaration of Conformity .................... 8-44
Declaration of Conformity ................ 8-44
Service Publications .............................. 8-49
Service Publications .......................... 8-49
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary restraint
system modified to accommodate a person with certain medical conditions in accordance with a
certified physician, contact an Authorized Mazda Dealer.
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP 2.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.mazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on“Contact Us”located on the“Inside Mazda”tab, or at the bottom of the
page at www.mazdaUSA.com
By phone at: 1 (800) 222-5500
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Customer Information and Reporting Safety Defects
Customer Assistance
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By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
qSTEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking
remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the
extent permitted by the applicable state“Lemon Law”, you are also required to resort to
BBB AUTO LINE before exercising any rights or seeking remedies under the“Lemon
Law”. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty
Act or the applicable state“Lemon Law”, you are not required to first use BBB AUTO
LINE.
Customer Information and Reporting Safety Defects
Customer Assistance
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The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.lemonlaw.bbb.org.
Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
qCalifornia Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/
arbitration program administered by the Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certified by the Arbitration Certification
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the
approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.
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Customer Assistance
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