Honda dealership personnel are
trained professionals. They should
be able to answer all your questions.
If you encounter a problem that your
dealership does not solve to your
satisfaction, please discuss it with the
dealership's management. The
service manager or general manager
can help. Almost all problems are
solved in this way.
If you are dissatisfied with the
decision made by the dealership's
management, contact Honda
Customer Service.
U.S. Owners:
American Honda Motor Co., Inc.
Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Boulevard
Torrance, California 90501-2746
Tel: (800) 999-1009Canadian Owners:
Honda Canada Inc.
Customer Relations
180 Honda Boulevard
Markham, ON
L6C 0H9
Tel: 1-888-9-HONDA-9
Fax: 1-877-939-0909
E-Mail: [email protected]
In Puerto Rico and the U.S. Virgin Islands:
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
When you call or write, please give
us this information:
Vehicle Identification Number (see
page 318)
Name and address of the dealer
who services your vehicle
Date of purchase
Odometer reading of your vehicle
Your name, address, and
telephone number
A detailed description of theproblem
Name of the dealer who sold the
vehicle to you
Customer Service Information
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U.S. Owners
Your new vehicle is covered by thesewarranties:
New Vehicle Limited Warranty
covers your new vehicle, except for
emissions control systems, and
accessories against defects in
materials and workmanship.
Emissions Control Systems Defects Warranty and Emissions
Performance Warranty
these two
warranties cover your vehicle's
emissions control systems. Time,
mileage, and coverage are
conditional. Please read your
warranty booklet for exactinformation.
Seat Belt Limited Warranty a seat
belt that fails to function properly is
covered by a limited warranty. Please
read your warranty booklet fordetails.
Rust Perforation Limited Warranty
all exterior body panels are covered
for rust-through from the inside for
the specified time period with no
mileage limit.
Accessory Limited Warranty
Honda accessories are covered
under this warranty. Time and
mileage limits depend on the type of
accessory and other factors. Please
read your warranty booklet fordetails.
Replacement Parts Limited Warranty
covers all Honda replacement
parts against defects in materials and workmanship.
Replacement Battery Limited
Warranty
provides prorated
coverage for a replacement battery
purchased from your dealer.
Replacement Muffler Lifetime Limited Warranty
provides
coverage for as long as the purchaser
of the muffler owns the vehicle.
Restrictions and exclusions apply to
all these warranties. Please read the
2011 Honda warranty information
booklet that came with your vehicle
for precise information on warranty
coverages. Your vehicle's original
tires are covered by their
manufacturer. Tire warranty
information is in a separate booklet.
Canadian Owners
Please refer to the 2011 warranty
manual that came with your vehicle.
Warranty Coverages
335
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In the US
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying
American Honda Motor Co., Inc.In Canada
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform Honda Canada Inc. and you may also
inform Transport Canada.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
American Honda Motor Co., Inc. If Transport Canada receives similar complaints, it may
open an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may lead to a recall and
remedy campaign. However, Transport Canada cannot
become involved in individual problems between you,
your dealer, or Honda Canada Inc.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov;or
write to: Administrator, NHTSA, 1200 New Jersey
Avenue, SE., Washington, DC 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov . To contact Transport Canada's Defect Investigations and
Recalls Division, you may call 1-800-333-0510. For more
information on reporting safety defects or about motor
vehicle safety, go to
http://www.tc.gc.ca/roadsafety.
Reporting Safety Defects
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