2007 CHEVROLET EXPRESS CARGO VAN Owners Manual

Courtesy Transportation is not a part of the
New Vehicle Limited Warranty and is available
only at participating dealers. A separate booklet
entitled “Warranty and Owner Assistance
Information” furnished with each new vehicle
provides detailed warranty coverage information.
Scheduling Service Appointments
When your vehicle requires warranty service,
contact your dealer and request an appointment.
By scheduling a service appointment and
advising your service consultant of your
transportation needs, your dealer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the
service department immediately, keep driving it
until it can be scheduled for service, unless,
of course, the problem is safety-related. If it is,
please call your dealership, let them know this,
and ask for instructions.
If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so
as early in the work day as possible to allow
for the same day repair.
Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to
wait, GM helps to minimize your inconvenience
by providing several transportation options.
Depending on the circumstances, your dealer
can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation and participating
dealers can provide you with shuttle service to get
you to your destination with minimal interruption
of your daily schedule. This includes one-way
or round trip shuttle service within reasonable time
and distance parameters for the dealer’s area.
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Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty
repairs, and public transportation is used as
“shuttle service”, the reimbursement is limited to
the associated shuttle allowance and must be
supported by original receipts. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement
for reasonable fuel expenses may be available.
Claim amounts should reflect actual costs and
be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for a rental
vehicle that you obtain if your vehicle is kept for an
overnight warranty repair. Rental reimbursement
will be limited and must be supported by original
receipts. This requires that you sign and complete
a rental agreement and meet state/provincial,
local, and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.You are responsible for fuel usage charges and
may also be responsible for taxes, levies, usage
fees, excessive mileage, or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
All program options, such as shuttle service,
may not be available at every dealer. Please
contact your dealer for specific information
about availability. All Courtesy Transportation
arrangements will be administered by appropriate
dealer personnel.
General Motors reserves the right to unilaterally
modify, change or discontinue Courtesy
Transportation at any time and to resolve all
questions of claim eligibility pursuant to the
terms and conditions described herein at its
sole discretion.
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Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualified
technician using the proper equipment and
quality replacement parts. Poorly performed
collision repairs diminish your vehicle’s resale
value, and safety performance can be
compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made
with the same materials and construction methods
as the parts with which your vehicle was
originally built. Genuine GM Collision parts are
your best choice to assure that your vehicle’s
designed appearance, durability, and safety are
preserved. The use of Genuine GM parts can help
maintain your GM New Vehicle Warranty.
Recycled original equipment parts may also be
used for repair. These parts are typically removed
from vehicles that were total losses in prior
accidents. In most cases, the parts being recycled
are from undamaged sections of the vehicle.
A recycled original equipment GM part, may be
an acceptable choice to maintain your vehicle’s
originally designed appearance and safetyperformance, however, the history of these parts
is not known. Such parts are not covered by
your GM New Vehicle Limited Warranty, and any
related failures are not covered by that warranty.
Aftermarket collision parts are also available.
These are made by companies other than GM
and may not have been tested for your vehicle.
As a result, these parts may fit poorly, exhibit
premature durability/corrosion problems, and may
not perform properly in subsequent collisions.
Aftermarket parts are not covered by your GM
New Vehicle Limited Warranty, and any vehicle
failure related to such parts are not covered
by that warranty.
Repair Facility
GM also recommends that you choose a collision
repair facility that meets your needs before you
ever need collision repairs. Your dealer/retailer
may have a collision repair center with GM-trained
technicians and state of the art equipment, or
be able to recommend a collision repair center
that has GM-trained technicians and comparable
equipment.
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Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are significant differences in the quality
of coverage afforded by various insurance policy
terms. Many insurance policies provide reduced
protection to your GM vehicle by limiting
compensation for damage repairs by using
aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend
that you assure your vehicle will be repaired
with GM original equipment collision parts. If such
insurance coverage is not available from your
current insurance carrier, consider switching
to another insurance carrier.
If your vehicle is leased, the leasing company
may require you to have insurance that assures
repairs with Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read your lease
carefully, as you may be charged at the end of
your lease for poor quality repairs.
If an Accident Occurs
Here is what to do if you are involved in an
accident.
•Try to relax and then check to make sure you
are all right. If you are uninjured, make sure
that no one else in your vehicle, or the
other vehicle, is injured.
•If there has been an injury, call 911 for help.
Do not leave the scene of an accident until
all matters have been taken care of. Move
your vehicle only if its position puts you
in danger or you are instructed to move it by
a police officer.
•Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help
guard against post-accident legal action.
•If you need roadside assistance, call
GM Roadside Assistance. SeeRoadside
Assistance Program on page 430for more
information.
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•If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
•Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in
your vehicle.
•Gather the important information you will
need from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identification
Number (VIN), insurance company and
policy number, and a general description
of the damage to the other vehicle.
•If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
•Choose a reputable collision repair facility
for your vehicle. Whether you select a
dealer/retailer or a private collision repair
facility to fix the damage, make sure you are
comfortable with them. Remember, you
will have to feel comfortable with their work
for a long time.
•Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you
have a question, ask for an explanation.
Reputable shops welcome this opportunity.
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Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined repair
facility of choice, take your vehicle there, or have it
towed there. Specify to the facility that any required
replacement collision parts be original equipment
parts, either new Genuine GM parts or recycled
original GM parts. Remember, recycled parts will
not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the
repair using aftermarket parts. Discuss this with
your repair professional, and insist on Genuine GM
parts. Remember if your vehicle is leased you may
be obligated to have the vehicle repaired with
Genuine GM parts, even if your insurance coverage
does not pay the full cost.
If another party’s insurance company is paying
for the repairs, you are not obligated to accept
a repair valuation based on that insurance
company’s collision policy repair limits, as you
have no contractual limits with that company.In such cases, you can have control of the repair
and parts choices as long as cost stays within
reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer/retailer,
or General Motors.
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To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153);
go to http://www.safercar.gov;
or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
Reporting Safety Defects to
the Canadian Government
If you live in Canada, and you believe that
your vehicle has a safety defect, you should
immediately notify Transport Canada, in addition
to notifying General Motors of Canada Limited.
You may call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, we certainly hope
you will notify General Motors. Please call the
Chevrolet Customer Assistance Center at
1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, please call us at 1-800-263-3777
(English) or 1-800-263-7854 (French).
Or, write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
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Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle
suspension, brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit
repair service procedures, adjustments, and
specifications for GM transmissions, transaxles,
and transfer cases.
Service Bulletins
Service Bulletins give technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin
contains instructions to assist in the diagnosis
and service of your vehicle.In Canada, the service bulletin reference number
can be obtained by contacting your General Motors
dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483). This reference number is
needed to order the service bulletin from Helm, Inc.
RETAIL SELL PRICE: $6.00 US +
Processing Fee
Owner Information
Owner publications are written specifically for
owners and intended to provide basic operational
information about the vehicle. The owner manual
includes the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual,
and Warranty Booklet.
RETAIL SELL PRICE: $35.00 US +
Processing Fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 US +
Processing Fee
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