2007 CHEVROLET EXPRESS CARGO VAN Owners Manual

Normal Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained by your
GM dealer.
Part GM Part Number ACDelco®Part Number
Engine Air Cleaner/Filter 15153904 A1621C
Engine Oil Filter
4300 V6 25010792 PF47
4800 V8, 5300 V8, 5300 V8 Flexible Fuel, 6000 V8 89017524 PF48
Spark Plugs
4300 V6 12607234 41-993
4800 V8, 5300 V8, 5300 V8 Flexible Fuel, 6000 V8 12571164 41-985
Wiper Blades
22 inches (56.0 cm)15153642 —
417

Engine Drive Belt Routing
V6 EngineV8 Engine
418

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements
on page 402. Any additional information fromOwner Checks and Services on page 411can be added
on the following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
419

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
420

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
421

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
422

Customer Assistance and Information....... 424
Customer Satisfaction Procedure............... 424
Online Owner Center................................. 427
Customer Assistance for Text
Telephone (TTY) Users.......................... 428
Customer Assistance Offices..................... 428
GM Mobility Reimbursement Program........ 429
Roadside Assistance Program................... 430
Courtesy Transportation............................. 432
Collision Damage Repair........................... 435Reporting Safety Defects............................ 438
Reporting Safety Defects to the
United States Government..................... 438
Reporting Safety Defects to the
Canadian Government............................ 439
Reporting Safety Defects to
General Motors...................................... 439
Service Publications Ordering Information.... 440
Vehicle Data Recording and Privacy......... 441
Event Data Recorders............................... 442
OnStar...................................................... 443
Navigation System..................................... 443
Radio Frequency
Identification (RFID)............................... 443
Section 7 Customer Assistance Information
423

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or
service departments. Sometimes, however,
despite the best intentions of all concerned,
misunderstandings can occur. If your concern has
not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service, or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member
of dealership management, it appears your
concern cannot be resolved by the dealership
without further help, in the U.S., contact the
Chevrolet Customer Assistance Center by
calling 1-800-222-1020. In Canada, contact
General Motors of Canada Customer
Communication Centre by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or title,
or the plate at the top left of the instrument
panel and visible through the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One first if you have a concern.
424