
SE-4
SQUEAK AND RATTLE TROUBLE DIAGNOSES
SQUEAK AND RATTLE TROUBLE DIAGNOSES
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Work FlowEIS00CEH
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer toSE-8, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
lThe customer may not be able to provide a detailed description or the location of the noise. Attempt to
obtain all the facts and conditions that exist when the noise occurs (or does not occur).
lIf there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer
is concerned about. This can be accomplished by test driving the vehicle with the customer.
lAfter identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
lSqueak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard sur-
faces=higher pitch noise/softer surfaces=lower pitch noises/edge to surface=chirping
lCreak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch
dependent on materials/often brought on by activity.
lRattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
lKnock —(Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
lTick—(Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
lThump—(Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
lBuzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
lOften the degree of acceptable noise level will vary depending upon the person. A noise that you may
judge as acceptable may be very irritating to the customer.
lWeather conditions, especially humidity and temperature, may have a great effect on noise level.
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
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DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T models, drive position on A/T models).
6) Raisethevehicleonahoistandhitatirewitharubberhammer.
lDrive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
lIf it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Engine Ear or mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
lremoving the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.
ltapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only
temporarily.
lfeeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
lplacing a piece of paper between components that you suspect are causing the noise.
llooking for loose components and contact marks.
Refer toSE-6, "
Generic Squeak and Rattle Troubleshooting".
REPAIR THE CAUSE
lIf the cause is a loose component, tighten the component securely.
lIf the cause is insufficient clearance between components:
–separate components by repositioning or loosening and retightening the component, if possible.
–insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-
thane tape are available through your authorized Nissan Parts Department.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Department for the latest parts information.
Each item can be ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100´135 mm (3.94´5.31 in)/76884-71L01: 60´85 mm (2.36´3.35 in)/76884-71L02: 15´
25 mm (0.59´0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50´50 mm (1.97´1.97 in)/73982-50Y00: 10 mm (0.39 in) thick, 50
´50 mm (1.97´1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30´50 mm (1.18´1.97 in)

SE-6
SQUEAK AND RATTLE TROUBLE DIAGNOSES
FELT CLOTHTAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
68370-4B000: 15´25 mm (0.59´0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll
The following materials, not available through NISSAN Parts Department, can also be used to repair squeaks
and rattles.
UHMW(TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingEIS00CEI
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. Cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation procedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks to
repair the noise.

SPIRAL CABLE
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SRS
5. Disconnect lighting and turn signal switch connector. Then while
pressing tabs, pull lighting and turn signal switch toward driver
door to remove.
6. Remove the screws. Then while pressing the tab, pull the spiral
cable away from steering column assembly.
CAUTION:
lDo not disassemble spiral cable.
lDo not apply lubricant to the spiral cable.
7. Disconnect the spiral cable connectors.
CAUTION:
With the steering linkage disconnected, the spiral cable
may snap by turning the steering wheel beyond the limited
number of turns. The spiral cable can be turned counter-
clockwise about 2.5 turns from the right end position.
INSTALLATION
Install in the reverse order of removal.
lAlign spiral cable correctly when installing steering wheel, refer
toSRS-39, "
INSTALLATION". Make sure that the spiral cable is
in the neutral position. The neutral position is detected by turn-
ing left 2.6 revolutions from the right end position and ending
with the locating pin at the top.
lReset the steering angle sensor calibration after installing spiral
cable.
lAfter the work is completed, perform self-diagnosis to make sure
no malfunction is detected. Refer toSRS-18, "
SRS Operation
Check".
CAUTION:
lThe spiral cable may snap due to steering operation if the
cable is not installed in the correct position.
lWith the steering linkage disconnected, the cable may snap by turning the steering wheel beyond
the limited number of turns. The spiral cable can be turned counterclockwise about 2.5 turns from
the right end position.
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DISPOSAL OF AIR BAG MODULE AND SEAT BELT PRE-TENSIONER
SRS-49
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DISPOSAL OF AIR BAG MODULE AND SEAT BELT PRE-TENSIONERPFP:00014
Caution for Air Bag Module and Seat Belt Pre-tensionerEHS001Y2
lBefore disposing of air bag module, seat belt pre-tensioner or vehicle equipped with such systems, deploy
the systems. If such systems have already been deployed due to an accident, dispose of them as indi-
cated in “SRS-49, "
DISPOSAL OF AIR BAG MODULE AND SEAT BELT PRE-TENSIONER".
lWhen deploying the air bag module or seat belt pre-tensioner, always use the Special Service Tool
Deployment tool [KV99106400].
lWhen deploying the air bag module or seat belt pre-tensioner, stand at least 5 m (16 ft) away from the
component being deployed.
lWhen deploying air bag module or seat belt pre-tensioner, a fairly loud noise is made, followed by smoke
being released. The smoke is not poisonous, however, be careful not to inhale smoke since it irritates the
throat and can cause choking.
lOnly deploy one air bag module or seat belt pre-tensioner at a time.
lDue to heat, leave deployed air bag module unattended for at least 30 minutes after deployment. Leave
deployed seat belt pre-tensioner unattended for at least 10 minutes after deployment.
lBe sure to wear gloves when handling a deployed air bag module or seat belt pre-tensioner.
lNever apply water to the deployed air bag module or seat belt pre-tensioner.
lWash your hands thoroughly after finishing work.
lPlace the vehicle outdoors with an open space of at least 6 m (20 ft) on all sides when deploying air bag
module or seat belt pre-tensioner while mounted in vehicle.
lUse a voltmeter to make sure the vehicle battery is fully charged.
lDo not dispose of the air bag module or seat belt pre-tensioner undeployed.
CHECKING DEPLOYMENT TOOL
Connecting to Battery
CAUTION:
The battery must show voltage of 9.6V or more.
Remove the battery from the vehicle and place it on dry wood blocks
approximately 5 m (16 ft) away from the vehicle.
lWait 3 minutes after the vehicle battery is disconnected before
proceeding.
lConnect red clip of deployment tool to battery positive terminal
and black clip to negative terminal.
Makesurethepolarityiscorrect.Therightsidelampinthetool
marked “deployment tool power” should glow with a green
light. If the right side lamp glows red, reverse the connections
to the battery.
Deployment Tool Check
Place the deployment tool switch to the ON position. The left side
lamp in the tool, marked “air bag connector voltage” should illumi-
nate. If it does not illuminate, replace the tool.
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