2004 MAZDA MODEL MPV Owners Manual (in English)

8-48
Maintenance and Care
Appearance Care
Form No. 8S06-EA-03H

Dashboard Precautions
Prevent caustic solutions such as perfume
and cosmetic oils from contacting the
dashboard. They’ll damage and discolor
it. If these solutions get on the dashboard,
wipe them off immediately.

Cleaning the Upholstery and
Interior Trim
Vinyl
Remove dust and loose dirt from vinyl
with a whisk broom or vacuum cleaner.
Clean vinyl with a leather-and-vinyl
cleaner.
Leather*
Real leather isn’t uniform and may have
scars, scratches, and wrinkles. Clean it
with a leather cleaner or mild soap.
Wipe it with a damp
soft cloth; then dry
and buff it with a dry
soft cloth.
Fabric*
Remove dust and loose dirt from fabric
with a whisk broom or vacuum cleaner.
Clean it with a mild soap solution good
for upholstery and carpets. Remove fresh
spots immediately with a fabric spot
cleaner.To keep the fabric looking clean and
fresh, take care of it. Otherwise its color
will be affected, it can be stained easily,
and its fire-resistance may be reduced.

Cleaning the Lap/Shoulder Belt
We b b i n g
Clean the webbing with a mild soap
solution recommended for upholstery or
carpets. Follow instructions. Don’t bleach
or dye the webbing; this may weaken it.
After cleaning the belts, thoroughly dry
the belt webbing and make sure there is
no remaining moisture before retracting
them.
Interior Care
Do not use glazing agents.
Glazing agents contain ingredients
which may cause discoloration,
wrinkling, cracks and peeling.
CAUTION
Use only recommended cleaners and
procedures. Others may affect
appearance and fire-resistance.
Damaged Seat Belt:
Using damaged seat belts is
dangerous. In a collision, damaged
belts cannot provide adequate
protection. Have an Authorized
Mazda Dealer replace damaged belts
immediately.
CAUTION
WARNING
*Some models.
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8-49
Maintenance and Care
Appearance Care
Form No. 8S06-EA-03H

Cleaning the Window Interiors
If the windows become covered with an
oily, greasy, or waxy film, clean them with
glass cleaner. Follow the directions on the
container.
Don’t scrape or scratch the inside of
the rear window. You may damage the
rear window defroster grid.
CAUTION
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8-50
Form No. 8S06-EA-03H
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9-1
Form No. 8S06-EA-03H
9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance
..................................................................... 9-2
Customer Assistance (U.S.A.) ................................................... 9-2
Customer Assistance (Canada) .................................................. 9-4
Customer Assistance (Puerto Rico) ........................................... 9-7
Mazda Importer/Distributors
...................................................... 9-8
Importer/Distributor .................................................................. 9-8
Distributor in Each Area ............................................................ 9-8
Warranty
........................................................................................ 9-9
Warranties for Your Mazda ........................................................ 9-9
Outside the United States ........................................................ 9-10
Outside Canada ........................................................................ 9-11
Registering Your Vehicle in A Foreign Country (Except United
States and Canada) .................................................................. 9-12
Add-On Non-Genuine Parts and Accessories ......................... 9-13
Cell Phones
................................................................................... 9-14
Cell Phones Warning ............................................................... 9-14
Uniform Tire Quality Grading System (UTQGS)
.................... 9-15
Uniform Tire Quality Grading System (UTQGS) ................... 9-15
Reporting Safety Defects
............................................................ 9-17
Reporting Safety Defects ......................................................... 9-17
Service Publications
.................................................................... 9-18
Service Publications ................................................................ 9-18
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9-2
Customer Information and Reporting Safety Defects
Form No. 8S06-EA-03H
Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2: Call the Mazda National Customer Assistance Center #800
If for any reason you feel the need for further assistance after contacting your dealership
management, you can reach Mazda North American Operations by one of three ways.
Log on at: www.mazdausa.com

Answers to many questions, including how to locate or contact a local Mazda
dealership in the U.S., can be found here. You can also send e-mail to Mazda by
clicking "contact" at this site.

By phone at:1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
Customer Assistance (U.S.A.)
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer.
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9-3
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S06-EA-03H
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
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9-4
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S06-EA-03H

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-6).

STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Assistance (Canada)
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9-5
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S06-EA-03H
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence therefore for most effective results.

Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda’s Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.

Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it’s dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the Canadian Motor
Vehicle Arbitration Plan Office at the following address or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
1 (800) 207-0685
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