1994 CHEVROLET CAMARO Owners Manual

Downloaded from www.Manualslib.com manuals search engine I ~~ I I I
DATE I ODOMETER I
READING SERVICED BY I MAINTENANCE PERFORMED I
255. .

Downloaded from www.Manualslib.com manuals search engine Maintenance Schedule
Section E: Maintenance Record (Cont.) ~~ ~ ~ ~
ODOMETER DATE READING SERVICED BY MAINTENANCE PERFORMED
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Downloaded from www.Manualslib.com manuals search engine Here you will find out how to
contact Chevrolet
if you need
assistance. This part
also tells
you how to obtain service
publications and how to report
any safety defects.
Part 8
Customer Assistance
Information
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
GM Participation in BBB AUTO LINE - Alternative Dispute
Resolution Program
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . 259
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . 260
Reporting Safety Defects to General Motors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Chevrolet Roadside Assistance Program
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Canadian Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 1
Courtesy Transportation . . . . . .
Service Publications. . . . . . . . I
.................................... 261
.................................... 261
257 .I

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Custumer satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by your
dealer’s Sales or Service Departments.
Sometimes, however, despite
the
best intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed
with the Sales,
Service, or Parts Manager, contact the
owner of the dealership
or the General
Manager.
STEP TWO: If after contacting a
member of Dealership Management,
it
appears your concern cannot be resolved
by the dealership without further help,
contact the Chevrolet Customer
Assistance Center by calling
1-800-222-1020.
In Canada, contact GM
of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763-
13 15. In all other overseas
locations, contact
GM lnternational
Export Sales
in Canada by calling
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, home and
business telephone numbers
0 Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of the instrument panel and visible
through the windshield.)
1-905-644-4
I 12.
Dealership name and location
Vehicle delivery
date and present
0 Nature of concern
We encourage you to call the toll-free
number listed previously
in order to give
your inquiry prompt attention. However,
if you wish to write Chevrolet, write to:
mileage Chevrolet
Customer Assistance Center
P.
0. Box 7047
Troy,
MI 48097-7047
Refer to your Warranty and Owner
Assistance Information booklet for
addresses of Canadian and GM Overseas
offices.
When contacting Chevrolet, please
remember that your concern
will likely
be resolved
in the dealership, using the
dealership’s facilities, equipment and
personnel. That
is why we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired
(TDD)
To assist owners who have hearing
difficulties, Chevrolet
has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center. Any
hearing or speech impaired customer
who has access to a TDD or a
conventional teletypewriter
(TTY) can
communicate with Chevrolet by dialing:
(TDD users
in Canada can dial
I -800-TDD-CHEV (1 -800-833-2438).
1-800-263-3830.)
. . ,258

Downloaded from www.Manualslib.com manuals search engine GM Participation in
Alternative Dispute Resolution Program
*
BBB AUTO LINE -
Both Chevrolet and your Chevrolet dealer
are committed to making sure you are
completely satisfied
with your new
vehicle. Our experience has shown that,
if a situation arises where you feel your
concern has not been adequately
addressed, the Customer Satisfaction
Procedure described earlier
in this
section is very successful.
There
may be instances where an
impartial third-party can assist
in arriving
at
a solution to a disagreement regarding
vehicle repairs or interpretation of the
New Vehicle Limited Warranty. To
assist
in resolving these disagreements
Chevrolet voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court
program administered
by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers. This program is available
free
of charge to customers who currently
own or lease a
GM vehicle. If you
are not satisfied after following the
Customer Satisfaction Procedure, you
may contact the BBB using the toll-free
telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 IO0
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number
(VIN),
and a statement of the nature of your
complaint. Eligibility is limited
by vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an
intermediary between you and Chevrolet.
If this mediation is unsuccessful, an
informal hearing
will be scheduled where
eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator
will make a decision which
you may accept or reject.
If you accept the
decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require you
to use
this program before filing a claim with
a
state-run arbitration program or in the
courts. For further information, contact
the BBB at
1-800-955-5100 or the
Chevrolet Customer Assistance Center
at
1-800-222- 1020.
* This program may not be available
in all states, depending on state law.
Canadian owners refer to your
Warranty and Owner Assistance
information booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation
in this program.
Reporting Safety
Defects to the United
States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
259. . .

Downloaded from www.Manualslib.com manuals search engine Customer Assistance information
(NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists
in a group of
vehicles,
it may order a recall and remedy
campaign. However, NHTSA cannot
become involved
in individual problems
between you, your dealer, or General
Motors.
To contact NHTSA,
you may either call
the Auto Safety Hotline toll-free
at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
Reporting Safety
Defects to the Canadian
Government
If you live in Canada, and you believe
that your vehicle has a safety defect, you
should immediately notify Transport
Canada, in addition to notifying General Motors of Canada Limited.
You may
write
to:
Transport Canada Box 8880
Ottawa, Ontario
K I G 352
Reporting Safety
Defects to General
Motors
In addition to notifying NHTSA (or
Transport Canada)
in a situation like this,
we certainly hope you’ll notify
us. Please
call
us at 1-800-222- 1020. or write:
Chevrolet Customer Assistance Center
P.
0. Box 7047
Troy,
MI 48007-7047
In Canada, please call us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario L1
H 8P7
ChevroletIGeo
Roadside Assistance
Program
To enhance Chevrolet/Geo’s strong
commitment to customer satisfaction,
Chevrolet/Geo
is excited to provide the
services
of the Chevrolet/Geo Roadside
Assistance Center.
Roadside Assistance is available 24 hours
a day, 365 days a year, by calling
This toll-free number will provide
you
over-the-phone roadside assistance with
minor mechanical problems.
If your
problem cannot be resolved over
the
phone, our advisors have access to a
nationwide network of dealer
1 -800-CHEV-USA ( 1-800-243-8872).
. . .260

Downloaded from www.Manualslib.com manuals search engine recommended service providers. The
following services are available:
Towing
0 Locksmith
0 Tire repair
Rental car or taxi
Additional services as necessary
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. When
roadside services are required, our
advisors will explain any payment
obligations that
may be incurred for
utilizing outside services.
For prompt assistance when calling,
please have the following available to
give to the advisor:
0 Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be
Vehicle mileage
Description of problem
reached.
Canadian Roadside
Assistance
Vehicles purchased in CANADA have an
extensive ROADSIDE ASSISTANCE
Program accessible from anywhere in
Canada or the U.S.A. Please refer to the
separate brochure provided by the dealer
or call
1-800-268-6800 for emergency
services.
Courtesy Tfurisportation
Chevrolet/Geo offers Courtesy
Transportation for customers needing
warranty service. Courtesy Transportation
will be offered in conjunction with the
coverage provided by the BUMPER TO
BUMPER New Vehicle Limited Warranty
to retail and retail lease purchasers of
1994 Chevrolet/Geo passenger car and
light-duty trucks.
Courtesy Transportation includes:
One-way SHUTTLE RIDE for any
wap-anty repair completed during the
same day.
Up to $30 maximum daily VEHICLE
RENTAL allowance for any overnight
warranty repair
up to 5 days.
OR
0 Up to $30 maximum daily CAB,
BUS or OTHER public transportation
allowance
in lieu of rental for any
overnight repair up
to 5 days.
OR
0 Up to $10 daily FUEL allowance
for rides provided by another person
(i.e., friend, neighbor, etc.)
in lieu of
rental or other public transportation
for any overnight warranty repair up
to
5 days.
NOTE: All Courtesy Transportation
arrangements will be administered by
your Chevrolet/Geo dealership service
management. Claim amounts should
reflect all actual costs.
Chevrolet/Geo Courtesy
Transportation is not part
of the
BUMPER
TO BUMPER New Vehicle
Limited Warranty. Chevrolet/Geo
reserves the right to make any
changes or discontinue Courtesy
Transportation at any time without
notification.
For additional program details, contact
your Chevrolet/Geo dealer.
In Canada, please consult your GM
Dealer for information on courtesy
transportation.
261 . . .

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Service Publications
Information on how to obtain Product
Service Publications (PSP’s) and Indexes
as described below is applicable only
in
the fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks with
GVWR less than 10,000
pounds
(4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes can
be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario
L 1 H 8P7
Chevrolet regularly sends its dealers
useful service bulletins about Chevrolet
products. Chevrolet monitors product
performance in the field. We then prepare
bulletins for servicing our products better.
Now, you can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care
of your
vehicle. Some describe costly repairs.
Others describe inexpensive repairs
which, if done on time with the latest
parts, may avoid future costly repairs.
Some bulletins tell a technician how to repair
a new or unexpected condition.
Others describe a quicker way to fix your
vehicle. They can help a technician
service your vehicle better.
Most bulletins apply to conditions
affecting a small number
of cars or trucks.
Your Chevrolet dealer or
a qualified
technician may have to determine
if a
specific bulletin applies to your vehicle.
Individual PSP’s
If you don’t want to buy all the PSP’s
issued by Chevrolet for all car or truck
models
in the model year, you can buy
individual PSP’s, such as those which
may pertain to a particular model. To do
this, you will first need to see our index of
PSP’s. It provides a variety of
information. Here’s what you’ll find
in
the index and how you can get one:
What You’ll Find in the Index:
0 A list of all PSP’s published by
Chevrolet
in a model year (I 990 or
later). PSP’s covering all models of
Chevrolet cars or light trucks (less
than
10,000 pounds (4 536 kg)
GVWR) are listed in the same index.
0 Ordering information so you can buy
the specific PSP’s you may want.
0 Price information for the PSP’s you
may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most
of the PSP’s which could potentially
apply to the most recent Chevrolet models
will be listed in the most recent
publication for that model year. This
means you may want to wait until the
end
of the model year before ordering an
index, if you are interested in buying
PSP’s pertaining to a current model year
car or truck.
Some PSP’s pertaining to a particular
model year vehicle may be published
in
later years, and these would be listed in
the later year’s index. When you order an
index for
a model year that is not over
yet, we’ll send you the most recently
published issue. Check the ordering form
for indexes for earlier model years.
Cut out the ordering
form, fill it out, and
mail
it in. We will then see to it that an
index is mailed to you. There is no charge
. . .262