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By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).
In order to serve you efficiently and
effectively, please help us by providing
the following information:
1. Your name, address, and telephonenumber
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Mexico)
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U.S.A.
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
Specifications/Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
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PUERTO RICO/U.S.Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto
Rico 00919-1850
TEL: (787) 641-1777
MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
Specifications/Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
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GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning , Guam
96931
TEL: (671) 649-6555
SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524
Tr i p l e J S a i p a n , I n c .
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP
96950-0487
TEL: (670) 234-7133/3051
Specifications/Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
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AMERICAN SAMOA
Po l y n e s ia Mot o rs , I n c .
P. O. B ox 1 1 2 0 , Pa g o Pa g o, A m e r i c a n
Samoa 96799
TEL: (684) 699-9347
Specifications/Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
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Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying Mazda Motor Corporation or
your Mazda Importer/Distributor.
If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your dealer, or Mazda Motor Corporation or your Mazda Importer/
Distributor.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write
to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590.
You can also obtain other information ab out motor vehicle safety from http://
www.safercar.gov.
NOTE
If you live in the U.S.A., all correspond ence to Mazda Motor Corporation should be
forwarded to:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500
If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown
in this manual.
Refer to CANADA on page 10-17.Refer to PUERTO RICO/U.S. Virgin Island on page 10-18.Refer to MEXICO on page 10-18.Refer to GUAM on page 10-19.Refer to SAIPAN on page 10-19.Refer to AMERICAN SAMOA on page 10-20.
Specifications/Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect and concern to
Transport Canada, Defect Investigations and Recalls, may telephone the toll free
hotline 1-800-333-0510, or go to the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Specifications/Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Warranties for YourMazda
New Vehicle Limited WarrantyPowe r t rai n L i m ite d War ra n tySafety Restraint System Limited
Warranty
Anti-perforation Limited WarrantyFederal Emission Control Warranty/
California Emission Control Warranty
Emission Defect WarrantyEmission Performance WarrantyEmission Control WarrantyReplacement Parts and Accessories
Limited Warranty
Tire Warranty
NOTE
Warranty information varies depending
on the country. Refer to the Warranty
Booklet for detailed warranty
information.
Outside the UnitedStates/Canada
Government regulations in the United
States/Canada require that
automobiles meet specific emission
regulations and safety standards.
Therefore, vehicles built for use in the
United States/Canada may differ from
those sold in other countries.
The differences may make it difficult or
even impossible for your vehicle to
receive satisfactory servicing in other
countries. We strongly recommend
that you NOT take your Mazda outside
the United States/Canada.
United States
However, in the event that you are
moving to Canada permanently,
Mazda vehicles built for use in the
United States could be eligible for
exportation to Canada with specific
vehicle modifications to comply with
the Canadian Motor Vehicle Safety
Standards (CMVSS).
Canada
However, in the event that you are
moving to the United States
permanently, Mazda vehicles built for
use in Canada could be eligible for
exportation to the United States with
specific vehicle modifications to
comply with the United States Federal
Motor Vehicle Safety Standards
(FMVSS).
NOTE
The above is applicable for a
permanent import/export situation
and not related to travelers on
vacation.
Specifications/Customer Information and Reporting Safety Defects
Warranty
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