2024 MAZDA CX90 Owners Manual

Seat Belt Maintenance
WARNING
If a seat belt appears frayed or has
abrasions, have it replaced by an
Authorized Mazda Dealer.
If a seat belt is used under such a
condition, it cannot function at its full
capacity which could result in serious
injury or death.
Use a mild detergent to remove
soiling from a seat belt.
If organic solvents are used for cleaning
the seat belts or they become stained
or bleached, there is the possibility of
them becoming weakened and as a
result, they may not function at their
full capacity which could cause serious
injury or death.
Do not disassemble, modify, or
replace a seat belt.
If a seat belt is used under such a
condition, it cannot function at its full
capacity which could result in serious
injury or death.
Always have your vehicle inspected by
an Authorized Mazda Dealer if the
vehicle has been involved in an
accident.
Seat belts with the pretensioner system
and the seat belts with the load-limiter
system cannot be reused once they
have operated (deployed).
If a seat belt is used under such a
condition, it cannot function at its full
capacity which could result in serious
injury or death.
Always consult an Authorized Mazda
Dealer when scrapping the vehicle.
If the pretensioner system operates
(deploys) unexpectedly, it could result
in serious injury or death.
Do not repair the pretensioner system
parts or wiring harnesses and do not
attempt diagnose the pretensioner
system circuits using an electrical
tester or similar device.
Otherwise, they may not function
normally or they may operate
incorrectly, which could result in
serious injury or death.

Check periodically that the seat belt
systems work properly and are not
damaged.

1. Lightly tap with a mild detergent toremove dirt.
2. Wipe with a thoroughly wrung cloth.
3. Allow to dry.
4. Make sure that the seat belt locks
when it is pulled rapidly. If it is still
not retracting properly, have it
inspected at an Authorized Mazda
Dealer.
NOTE
Clean seat belts diligently if they get
dirty. Leaving them uncleaned will
make it difficult to clean them later,
and it may affect the smooth retracting
of the seat belt.
Inspection and Servicing/Cleaning
Interior Maintenance
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10
Specifications/Customer Information
and Reporting Safety Defects
Customer Assistance (U.S.A.) ...........
............................................ 10-4 Customer Assistance............ 10-4
STEP 1: Contact Your Mazda
Dealer.................................10-4
STEP 2: Contact Mazda North
American Operations........... 10-5
STEP 3: Contact Better Business
Bureau (BBB)....................... 10-6
California Customers........... 10-7
Customer Assistance
(Canada)................................10-9 Satisfaction Review
Process............................... 10-9
STEP 1: Contact the Mazda
Dealer.................................10-9
STEP 2: Contact the Mazda
Regional Office.................. 10-10
STEP 3: Contact the Mazda
Customer Relations
Department...................... 10-10
Mediation/Arbitration
Program............................ 10-11
Canadian Motor Vehicle
Arbitration Plan (CAMVAP)..........
........................................ 10-11
Regional Offices.................10-12
Customer Assistance (Puerto
Rico)................................... 10-13 Customer Assistance.......... 10-13
STEP 1............................... 10-13
STEP 2............................... 10-14Customer Assistance (Mexico) .........
.......................................... 10-15Customer Assistance.......... 10-15
Contact Your Mazda
Dealer...............................10-15
Mazda Importer/Distributors ..........
.......................................... 10-17 U.S.A................................ 10-17
CANADA.......................... 10-17
PUERTO RICO/U.S. Virgin
Island................................10-18
MEXICO............................10-18
GUAM.............................. 10-19
SAIPAN............................. 10-19
AMERICAN SAMOA...........10-20
Reporting Safety Defects........ 10-21 Reporting Safety Defects
(U.S.A.)............................. 10-21
Reporting Safety Defects
(Canada)...........................10-22
Warranty..............................10-23 Warranties for Your Mazda ..........
........................................ 10-23
Outside the United States/
Canada............................. 10-23
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)............ 10-24
Add-On Non-Genuine Parts and
Accessories........................10-25
10-1
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Cell Phones.......................... 10-26Cell Phones Warning.......... 10-26
Uniform Tire Quality Grading System
(UTQGS).............................. 10-27 Uniform Tire Quality Grading
System (UTQGS)................ 10-27
Tread Wear........................ 10-27
Traction-AA, A, B, C........... 10-28
Temperature-A, B, C.......... 10-28
UNIFORM TIRE QUALITY
GRADING......................... 10-29
Tire Information (U.S.A.)........ 10-30 Tire Labeling...................... 10-30
Information on Passenger Vehicle
Tires.................................. 10-30
Information on Temporary
Tires.................................. 10-33
Location of the Tire Label
(Placard)........................... 10-34
Recommended Tire Inflation
Pressure............................ 10-34
Checking Tire Pressure........10-35
Glossary of Terms............... 10-36
Tire Maintenance............... 10-37
Tire Inflation Pressure......... 10-37
Tire Rotation...................... 10-38
Replacing a Tire................. 10-38
Safety Practices.................. 10-39
Vehicle Loading................. 10-40
Steps for Determining the Correct
Load Limit......................... 10-45
Declaration of Conformity..... 10-46 Keyless Entry System/Immobilizer
System.............................. 10-46
HomeLink Wireless Control
System.............................. 10-47Charging........................... 10-48
Tire Pressure Monitoring
System.............................. 10-49
Front Radar Sensor System ...........
........................................ 10-50
Front Side Radar Sensor System/
Rear Side Radar Sensor
System.............................. 10-51
Audio System.................... 10-52
Radio System..................... 10-54
Data Communication
System.............................. 10-55
Wireless Charger (Qi)......... 10-58
Identification Numbers.......... 10-59 Ve h i c l e I d e n t i fi c a t i o n
Number............................ 10-59
Motor Vehicle Safety Standard
Label.................................10-59
Chassis Number................ 10-60
Vehicle Emission Control
Information Label.............. 10-60
Tire Pressure Label..............10-61
Engine Number..................10-61
Vehicle Specification............. 10-62 Engine...............................10-62
Charge System................... 10-63
High Voltage Battery...........10-64
Electrical System................ 10-65
Lubricant Quality............... 10-66
Capacities......................... 10-67
Dimensions....................... 10-68
Weights.............................10-69
Light Bulbs.........................10-70
Tires.................................. 10-71
10-2
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MEMO
10-3
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Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified physician,
contact an Authorized Mazda Dealer.
For more informatio n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
STEP 1: Contact Your
Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint systemmodified to accommodate a person
with certain medical conditions in
accordance with a certified
physician, go to STEP 2.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (U.S.A.)
10-4
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STEP 2: Contact MazdaNorth AmericanOperations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to
accommodate a person with certain
medical conditions in accordance with
a certified physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E-mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and
effectively, please help us by providing
the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (U.S.A.)
10-5
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STEP 3: Contact BetterBusiness Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on
some issues may not be possible. As a
final step to ensure that your concerns
are being fairly considered, Mazda
North American Operations has
agreed to participate in a dispute
settlement program administered by
the Better Business Bureau (BBB)
system, at no cost to you the
consumer.

BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution
of any warranty related concerns. If the
BBB is not able to facilitate a
settlement they will provide an
informal hearing before an arbitrator.

You are required to resort to BBB
AUTO LINE before exercising rights or
seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent
permitted by the applicable state
“Lemon Law”, you are also required to
resort to BBB AUTO LINE before
exercising any rights or seeking
remedies under the “Lemon Law”. If
you choose to seek remedies that are
not created by the Magnuson-Moss
Warranty Act or the applicable state
“Lemon Law”, you are not required to
first use BBB AUTO LINE.

The whole process normally takes 40
days or less. The arbitration decision is
not binding on you or Mazda unless
you accept the decision. For more
information about BBB AUTO LINE,
including current eligibility standards,
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every
customer directly, but if there is ever a
question about our decision, Mazda
believes in providing a fast, fair and
free method such as the BBB AUTO
LINE to ensure Mazda delivers on our
commitment to do the right thing for
our customers!
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (U.S.A.)
10-6
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California Customers
1. Mazda North American Operationsparticipates in a mediation/
arbitration program administered
by BBB AUTO LINE, a Division of
BBB National Programs, Inc. [1676
International Drive, Suite 550
McLean, Virginia 22102] through
local Better Business Bureaus. BBB
AUTO LINE and Mazda have been
certified by the Arbitration
Certification Program of the
California Department of
Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we
encourage you to bring it to our
attention. If we are unable to
resolve it, you may file a claim with
BBB AUTO LINE. Claims must be
filed with BBB AUTO LINE within six
(6) months after the expiration of
the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no
charge for the call.
4. In order to file a claim with BBB AUTO LINE, you will have to
provide your name and address,
the brand name and vehicle
identification number (VIN) of your
vehicle, and a statement of the
nature of your problem or
complaint. You will also be asked to
provide: the approximate date of
your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at
the time any problem(s) were first
brought to the attention of Mazda
or one of our dealers, and a
statement of the relief you are
seeking.
5. BBB AUTO LINE staff may try to
help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims
within the program's jurisdiction
may be presented to an arbitrator
at an informal hearing. The
arbitrator's decision should
ordinarily be issued within 40 days
from the time your complaint is
filed; there may be a delay of 7
days if you did not first contact
Mazda about your problem, or a
delay of up to 30 days if the
arbitrator requests an inspection/
report by an impartial technical
expert or further investigation and
report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any
rights or remedies conferred by
California Civil Code Section
1793.22. You are also required to
use BBB AUTO LINE before
exercising rights or seeking
remedies created by Title I of the
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civil Code Section
1793.22 or Title I of the
Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not
required by those statutes.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (U.S.A.)
10-7
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