2024 FORD F650/750 Port

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)If your vehicle is configured as amotorhome please call 1-800-444-3311for support.
Additional information and resources areavailable online:
Website
www.owner.ford.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State or Zip Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Ford Extended Service Plans.
•Ford Genuine Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)7-1-1 (Customer Service for Deaf andHard-of-Hearing Customers)
Website
www.ford.ca
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1.Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
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You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferredby California Civil Code Section 1793.22(b).You are also required to use BBB AUTOLINE before exercising rights or seekingremedies created by the FederalMagnuson-Moss Warranty Act, 15 U.S.C.sec. 2301 et seq. If you choose to seekredress by pursuing rights and remediesnot created by California Civil Code Section1793.22(b) or the Magnuson-MossWarranty Act, resort to BBB AUTO LINE isnot required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator considersthe testimony provided and makes adecision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40days after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation that follows, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you havealready taken to try to resolve them. ACustomer Claim Form will be mailed thatneeds to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB reviewsthe claim for eligibility under the ProgramSummary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE a Division of BBBNational Programs, Inc.1676 International Drive, Suite 550McLean, VA 22102
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
For additional information, refer to theBetter Business Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
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GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find diesel fuel.
If you cannot find diesel fuel or can onlyget fuel with an anti-knock index lowerthan is recommended for your vehicle,contact a regional office or ownerrelations/customer relationship office.
The use of low quality diesel fuel mayaffect your emissions control system andmay cause engine damage. Ford MotorCompany/Ford of Canada is notresponsible for any damage caused by useof improper fuel. In the United States, usingleaded fuel may also result in difficultyimporting your vehicle back into the U.S.
Ford dealerships outside of the U.S. andCanada may be unable to support theF-650/750 due to the specialized trainingand servicing requirements of thesevehicles. If your vehicle must be servicedwhile you are traveling or living in Centralor South America, the Caribbean, or theMiddle East, contact the nearest Forddealership. If the dealership cannot helpyou, write or call:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (313) 594-4857Fax: (313) 390-0804Email: [email protected]
For customers in Guam, theCommonwealth of the Northern MarianaIslands (CNMI), America Samoa, and theU.S. Virgin Islands, please feel free to callour Toll-Free Number: (800) 841-FORD(3673).
If your vehicle must be serviced while youare traveling or living in Puerto Rico,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (800) 841-FORD (3673)FAX: (313) 390-0804Email: [email protected]
If your vehicle must be serviced while youare traveling or living in the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.
Ford: 80004443673Lincoln: 80004441067If calling from the UAE: 80004441066If calling from the Kingdom of SaudiArabia: 8008443673If calling from Kuwait: 22280384
FAX: +971 4 3327266Email: [email protected]
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If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Motor Company ExportOperations & Global Growth Initiatives byemailing [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, LLC at:
HELM, LLC47911 Halyard Drive, Suite 200Plymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, LLC can also be reached by theirwebsite:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
Obtaining a French Owner’sManual
French Owner’s Manual can be obtainedfrom your authorized dealer or bycontacting Helm, LLC using the contactinformation listed previously in this section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration(NHTSA) in addition to notifyingFord Motor Company.
If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford MotorCompany.
To contact NHTSA, you may callthe Vehicle Safety Hotlinetoll-free at 1-888-327-4236 (TTY:1-800-424-9153); go towww.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,Southeast
Washington, D.C. 20590
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You can also obtain otherinformation about motor vehiclesafety from www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defectwhich could cause a crash or could causeinjury or death, you should immediatelyinform Transport Canada and Ford ofCanada.
Transport Canada Contact Information
http://tc.canada.ca/recallsWebsite(English)
http://tc.canada.ca/rappelsWebsite(French)
1-800-333-0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1-800-565-3673Phone
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Front of vehicle
Verify running lights are clean and unbroken.
Inspect for any missing or loose fasteners, power steeringfluid leaks and damage to power steering hoses.Steering gear
Verify connecting links, arms and rods are not worn or cracked.Steering linkage
Verify joints, sockets and boot seals are not worn or loose.
Verify cotter keys, nuts and bolts are not loose or missing.
Inspect front and rear tow hooks for damage or loosemounting. This is particularly important on vehicles that usethem frequently.
Tow hooks
Front suspension
Inspect for missing, broken or shifted leaves, or leaves thatmay be in contact with (or nearly contacting) a tire, rim, brakedrum, frame or body component.
Springs
Note: Never apply grease to spring pads.
Make sure there the following items are properly tightenedand that there are no cracks, breaks, wear, damage to springhangers, bolts, bushings, axle mounting bolts, and nuts.
Spring mounts
Inspect for any cracks, leaks, or missing or broken bolts orbushings.Shock absorbers
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GENERAL INFORMATION
WARNING: Making modificationsto various parts, components andsystems of the vehicle, such as brake andsteering systems, can adversely affectthe quality, reliability and operation ofyour vehicle and could result in propertydamage, personal injury or death. Suchmodifications must be avoided.
WARNING: Failure to properlyperform maintenance and servicingprocedures could result in vehicledamage, personal injury or death.
WARNING: Take care whenperforming any maintenance, systemcheck or service on your vehicle. Someof the materials may also be hazardousif used, serviced or handled improperlyand could result in property damage,personal injury or death.
If the owner or operator of the vehicle is askilled technician and intends onperforming the vehicle maintenance andservice, he is strongly urged to purchase aservice manual.
Always use care when performing vehiclemaintenance, repairs or system checks.Improper or incomplete service could resultin your vehicle not working properly whichmay result in personal injury or damage toyour vehicle or equipment. It is theoperator’s responsibility to see that yourvehicle receives proper care andmaintenance. If you have any questionsabout performing service, have the servicedone by a qualified technician.
To help you service your vehicle, weprovide scheduled maintenanceinformation which makes tracking routineservice easy. See ScheduledMaintenance (page 325).
If your vehicle requires professional service,an authorized dealer can provide thenecessary parts and service. Check yourwarranty information to find out whichparts and services are covered.
Use only recommended fuels, lubricants,fluids and service parts conforming tospecifications. Motorcraft® parts aredesigned and built to provide the bestperformance in your vehicle.
Servicing Guidelines
WARNING: The use of inferior partscan adversely affect the quality andreliability of your vehicle and could resultin property damage, personal injury ordeath.
When servicing your vehicle:
•Always wear safety glasses for eyeprotection.
•Always set the parking brake or chockthe wheels.
•Always use support stands, not a jack,when working under a raised vehicle.
•Always turn off the ignition unless aprocedure requires the engine to berunning.
•Always avoid contact with hot metalparts. Allow the components to coolbefore working with, or around, them.
•Always operate the engine in awell-ventilated area.
•Do not wear loose-fitting clothing,hanging jewelry, watches or rings.
•Do not smoke.
•Do not work on the brakes or the clutchunless you take the proper precautionsto avoid inhaling friction material dust.
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Quality service parts are available throughan authorized dealer. If dealer parts are notused, make sure the replacement parts areof equivalent quality.
Working with the Engine Off
1.Set the parking brake and shift toneutral (N) or park (P).
2.Switch off the engine.
3.Block the wheels.
Working with the Engine On
WARNING: To reduce the risk ofvehicle damage and/or personal burninjuries, do not start your engine with theair cleaner removed and do not removeit while the engine is running.
1.Set the parking brake and shift toneutral (N) or park (P).
2.Block the wheels
Supporting Your Vehicle forService
WARNING: Do not use a jack whenworking under a vehicle. It may give way,causing the vehicle to fall and result inproperty damage, personal injury ordeath. Always use floor stands tosupport the vehicle.
Prepare your vehicle for service repairs bydoing the following:
1.Park your vehicle on a level, concretefloor.
2.Set the parking brake and block thewheels to prevent your vehicle frommoving.
3.Select a jack with a rated capacitysufficient to lift and hold up yourvehicle.
4.Raise your vehicle with the jack appliedto the axle(s). Do not use the bumperas a lifting point.
5.Support your vehicle with floor standsunder the axle(s). When servicing theaxle or the suspension, support yourvehicle with floor stands under theframe side-members, preferablybetween the axles.
OPENING AND CLOSING THE
HOOD
WARNING: Before opening thehood, fully apply the parking brake, shiftinto park (P) or neutral (N) and switchthe ignition off.
WARNING: Do not stand under thehood when you raise or lower it. Failureto follow this warning could result inserious personal injury or death.
WARNING: If the engine is runningwhile the hood is open, stay clear ofmoving engine components. Failure tofollow this warning could result in seriouspersonal injury or death.
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