2023 TOYOTA BZ4X Owners Manual

5058-1. Essential information
Owners Manual_USA_M42C01_en
8
When trouble arises
1 Steadily step on the brake
pedal with both feet and
firmly depress it.
Do not pump the brake pedal
repeatedly as this will increase the
effort required to slow the vehicle.
2Shift the shift position to N.
If the shift position is shifted to
N
3 After slowing down, stop the
vehicle in a safe place by the
road.
4 Stop the EV system.
If the shift position cannot be
shifted to N
3 Keep depressing the brake
pedal with both feet to reduce
vehicle speed as much as
possible.
4 To stop the EV system: Press
and hold the power switch for
2 consecutive seconds or more, or press it briefly 3
times or more in succession.
5 Stop the vehicle in a safe
place by the road.
■If emergency stopped
The functions of the air conditioning,
etc., may be partially limited in order
to reduce the power consumption of
the 12-volt battery.
If your vehicle has to
be stopped in an emer-
gency
Only in an emergency, such
as if it becomes impossible
to stop the vehicle in the
normal way, stop the vehi-
cle using the following pro-
cedure:
Stopping the vehicle
WARNING
■If the EV system has to be
turned off while driving
Turning the EV system off while
driving will not cause a loss of
steering or braking control. How-
ever, power assist for the steering
wheel may be lost making it diffi-
cult to steer smoothly before stop-
ping the vehicle depending on the
remaining charge in the 12-volt
battery or usage conditions.
Decelerate as mu ch as possible
before turning off the EV system.

5068-1. Essential information
Owners Manual_USA_M42C01_en
If the door can be opened,
open the door and exit the
vehicle.
 If the door can not be opened,
open the window using the
power window switch and
ensure an escape route.
 If the window can be opened,
exit the vehicle through the
window.
 If the door and window cannot
be opened due to the rising
water, remain calm, wait until
the water level inside the
vehicle rises to the point that
the water pressure inside of
the vehicle equals the water
pressure outside of the vehi-
cle and then open the door
after waiting for the rising
water to enter the vehicle, and
exit the vehicle. When the outside water level exceeds
half the height of the door, the
door cannot be opened from
the inside due to water pres-
sure.
■Water level exceeds the floor
When the water level exceeds the
floor and time has passed, the elec-
trical equipment will get damaged,
the power windows will not operate,
the motor stop, and the vehicle may
not be able to get moving.
■Using an emergency escape
hammer*
Laminated glass is used in the wind-
shield on this vehicle.
Laminated glass cannot be shat-
tered with an emergency hammer
*.
Tempered glass is used in the win-
dows on this vehicle.
*: Contact your Toyota dealer or
aftermarket accessory manufac-
turer for further information about
an emergency hammer.
If the vehicle is sub-
merged or water on
the road is rising
This vehicle is not designed
to be able to drive on roads
that are deeply flooded with
water. Do not drive on roads
where the roads may be
submerged or the water
may be rising. It is danger-
ous to remain in the vehicle,
if it anticipated that the
vehicle will be flooded or
set a drift. Remain calm and
follow the following.
WARNING
■Caution while driving
Do not drive on roads where the
roads may be submerged or the
water may be rising. Otherwise
the vehicle may be damaged and
cannot move, as well as become
flooded and set a drift, which may
lead to death.

5078-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
8-2.Steps to take in an emergency
In the following situations, it is
not possible to be towed by
another vehicle using cables or
chains, as the front wheels may
be locked due to the parking
lock. Contact your Toyota dealer
or commercial towing service.
 There is a malfunction in the
shift control system. ( P.233,
525)
 There is a malfunction in the
immobilizer system. ( P. 6 8 )
 There is a malfunction in the
smart key system. ( P.539)
 The 12-volt battery is dis-
charged. ( P.541) The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.

The EV system warning mes-
sage is shown on the multi-
information display and the
vehicle does not move.
 The vehicle makes an abnor-
mal sound.From the front (2WD models)
Release the parking brake.
Turn automatic mode off.
( P.244)
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your Toy-
ota dealer or commercial
towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
Situations when it is not
possible to be towed by
another vehicle
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck

5088-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
From the front (AWD models)
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
2WD models
Be sure to transp ort the vehicle
with the front wheels raised or
with all four wheels raised off the
ground. If the vehicle is towed
with the front wheels contacting
the ground, the drivetrain and
related parts may be damaged or
electricity generated by the opera-
tion of the motor may cause a fire
to occur depending on the nature
of the damage or malfunction.

5098-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the power switch off.
If a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using
cables or chains secured to the
emergency towing eyelets. This
should only be attempted on
hard surfaced roads for short
distances at under 18 mph (30
km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive train,
axles, steering and brakes must
be in good condition.
WARNING
AWD models
Be sure to transport the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires contacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending on the nature of
the damage or malfunction.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
When raising the vehicle, ensure
adequate ground clearance for
towing at the opposite end of the
raised vehicle. Without adequate
clearance, the vehicle could be
damaged while being towed.
■Towing with a sling-type truck
Do not tow with a sling-type truck
to prevent body damage.
Using a flatbed truck
Emergency towing

5108-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
To have your vehicle towed by
another vehicle, the towing eye-
let must be installed to your
vehicle. Install the towing eyelet
using the following procedure.
1Take out the wheel bolt
wrench and towing eyelet.
( P.486, 528)
2 Remove the eyelet cover
using a flathead screwdriver.
To protect the bod ywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
3 Insert the towing eyelet into
the hole and tighten partially
by hand.
4 Tighten down the towing eye-
let securely using a wheel bolt wrench or hard metal
bar.
5 Securely attach cables or
chains to the towing eyelet.
Take care not to damage the vehi-
cle body.
6Enter the vehicle being towed
and start the EV system.
If the EV system does not start, turn
the power switch to ON.
7Shift the shift position to N
and release the parking
brake.
Turn automatic mode off. ( P.244)
■While towing
If the EV system is off, the power
assist for the brakes and steering
will not functio n, making steering
and braking more difficult.
■Wheel bolt wrench
Wheel bolt wrench is installed in lug-
gage compartment. ( P.486, 528)
Emergency towing proce-
dure
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.

5118-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
8
When trouble arises
 Fluid leaks under the vehicle
(Water dripping from the air
conditioning after use is nor-
mal.)
 Flat-looking tires or uneven
tire wear
 Excessive tire squeal when
cornering
 Strange noises related to the
suspension system
 Other noises related to the EV
system
 Stumbling or running roughly
 Appreciable loss of power
 Vehicle pulls heavily to one
side when braking
 Vehicle pulls heavily to one
side when driving on a level
road
 Loss of brake effectiveness,
WARNING
■While towing
●When towing using cables or
chains, avoid sudden starts,
etc., which place excessive
stress on the towing eyelets,
cables or chains. The towing
eyelets, cables or chains may
become damaged, broken
debris may hit people, and
cause serious damage.
●Do not perform any of the fol-
lowing as doing so may cause
the parking lock mechanism to
engage, locking the front
wheels and possibly leading to
an accident resulting in death or
serious injury:
• Unfasten the driver’s seat belt and open the driver’s door.
• Turn the power switch off.
■Installing towi ng eyelets to
the vehicle
Make sure that towing eyelets are
installed securely. If not securely
installed, towing eyelets may
come loose during towing.
NOTICE
■To prevent damage to the
vehicle during emergency
towing
Do not secure cables or chains to
the suspension components.
If you think something
is wrong
If you notice any of the fol-
lowing symptoms, your
vehicle probably needs
adjustment or repair. Con-
tact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms

5128-2. Steps to take in an emergency
Owners Manual_USA_M42C01_en
spongy feeling, pedal almost
touches the floor