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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
If you have a vehicle concern, Lincoln offersa complimentary roadside assistanceprogram. This program is separate from theNew Vehicle Limited Warranty.
The service is available:
•Throughout the life of the vehicle fororiginal owners.
•For six years or 70,000 mi (110,000 km),whichever comes first, for subsequentowners.
Roadside Assistance covers:
•A flat tire change with a good spare. Forvehicles with an unusable tire inflationkit, we provide towing service.
•Battery jump start.
•Lock-out assistance - key replacementcost is the client's responsibility.
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law shall deliver up to2 gal (8 L) of gasoline fuel to a disabledvehicle. Roadside Assistance limits fueldelivery service to two no-chargeoccurrences within a 12-month period.
•Winch out — available within 100 ft (30 m)of a paved or county maintained road,no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law shall tow Lincolneligible vehicles to the client's selling orpreferred dealer within 100 mi (160 km)of the disablement location or to thenearest Lincoln dealer. If a client requestsa tow to a selling or preferred dealer thatis more than 100 mi (160 km) from thedisablement location, the client isresponsible for any mileage costs inexcess of 100 mi (160 km).
•Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicleis operational but the trailer is not, thenthe trailer does not qualify for anyroadside services.
Vehicles Sold in the United States:Using Roadside Assistance
United States clients who require roadsideassistance, call 1-800-521-4140 or contactRoadside Assistance using the Lincoln Waymobile app.
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If you need to arrange roadside assistanceon your own, Lincoln reimburses areasonable amount for towing to the nearestLincoln dealership within 100 mi (160 km). Toobtain reimbursement information, UnitedStates clients, call 1-800-521-4140. Clientsneed to submit their original receipts.
Vehicles Sold in Canada: GettingRoadside Assistance
If you have a vehicle concern, Lincoln offersa complimentary roadside assistanceprogram. This program is eligible withinCanada or the continental United States.
The service is available 24 hours a day,seven days a week.
This program is separate from the NewVehicle Limited Warranty, beginning fromthe original warranty start date and lasts thelife of the vehicle for the original owner.Subsequent owners receive coverage thatis concurrent with the 6 years or 70,000 mi(110,000 km), whichever occurs first,powertrain warranty coverage period.
Note:Canadian roadside coverage andbenefits may differ from the U.S. coverage.
For complete program coverage details,review your warranty guide, contact yourdealer, call us in Canada at 1-844-665-2007,or visit our website atwww.lincolncanada.com.
If you purchased your vehicle in Canada andrequire roadside assistance, please call1-844-665-2007 or contact RoadsideAssistance using the Lincoln Way mobileapp.
Note:For quick reference, complete theroadside assistance identification card foundin the glove compartment of your vehicleand place it in your wallet.
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flasher button is on theinstrument panel. Press the buttonto switch the hazard flashers on ifyour vehicle is creating a safety hazard forother road users.
When you switch the hazard flashers on, allfront and rear direction indicators flash.
Note:The hazard flashers operate when theignition is in any position, or if the key is notin the ignition. The battery loses charge andcould have insufficient power to restart yourvehicle.
Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Batteries normallyproduce explosive gases which can causepersonal injury. Therefore, do not allowflames, sparks or lighted substances tocome near the battery. When working nearthe battery, always shield your face andprotect your eyes. Always provide correctventilation.
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WARNING: Keep batteries out ofreach of children. Batteries contain sulfuricacid. Avoid contact with skin, eyes orclothing. Shield your eyes when workingnear the battery to protect against possiblesplashing of acid solution. In case of acidcontact with skin or eyes, flush immediatelywith water for a minimum of 15 minutes andget prompt medical attention. If acid isswallowed, call a physician immediately.
WARNING: Use only adequatelysized cables with insulated clamps.
WARNING: Make sure that the cablesare clear of any moving parts and fueldelivery system parts.
WARNING: Connect batteries withonly the same nominal voltage.
WARNING: If the engine is runningwhile the hood is open, stay clear ofmoving engine components. Failure tofollow this warning could result in seriouspersonal injury or death.
Do not attempt to push-start an automatictransmission vehicle. This could causetransmission damage.
Do not disconnect the battery of the disabledvehicle. This could damage your vehicle'selectrical system.
PREPARING THE VEHICLE
Use only a 12 volt supply to start your vehicle.
Park the booster vehicle close to the hoodof the disabled vehicle, making sure the twovehicles do not touch.
JUMP STARTING THE VEHICLE
Connecting the Jumper Cables
WARNING: Do not connect thenegative jumper cable to any other part ofyour vehicle. Use the ground point.
Note:If you are using a jump pack or boosterbox, follow the manufacturer's instructions.
1.Pull the red rubber boot backward.Connect the positive (+) jumper cable tothe positive (+) terminal of the dischargedbattery.
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2.Connect the other end of the positive (+)jumper cable to the positive (+) terminalof the booster vehicle battery.
3.Connect the negative (-) jumper cable tothe negative (-) terminal of the boostervehicle battery.
4.Make the final connection of the negative(-) jumper cable to an exposed metal partof the disabled vehicle's engine, asshown in the following illustration, awayfrom the battery and fuel injectionsystem, or connect the negative (-)jumper cable to a ground connectionpoint if available.
Starting the Engine
1.Start the engine of the booster vehicleand moderately rev the engine, or gentlypress the accelerator to keep the enginespeed between 2000 and 3000 RPM, asshown in your tachometer.
2.Start the engine of the disabled vehicle.
3.Once you start the disabled vehicle, runboth vehicle engines for an additionalthree minutes before disconnecting thejumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverseorder that they were connected.
Note:Do not switch the headlamps on whendisconnecting the cables. The peak voltagecould blow the bulbs.
POST-CRASH ALERT SYSTEM
WHAT IS THE POST-CRASH ALERTSYSTEM
The system helps draw attention to yourvehicle in the event of a serious impact.
HOW DOES THE POST-CRASH ALERTSYSTEM WORK
The system is designed to turn the hazardflashers on, turn the courtesy lamps on,intermittently sound the horn and unlock alldoors in the event of a serious impact thatdeploys an airbag or the seatbeltpretensioners.
POST-CRASH ALERT SYSTEMLIMITATIONS
Depending on applicable laws in the countryyour vehicle was built for, the horn does notsound in the event of a serious impact.
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SWITCHING THE POST-CRASH ALERTSYSTEM OFF
Press the hazard flasher switch, the unlockbutton on the remote control, the panicbutton on the remote control or cycle theignition to switch the system off.
Note:The alert turns off when the vehiclebattery runs out of charge.
POST IMPACT BRAKING
HOW DOES POST IMPACT BRAKINGWORK
In the event of a moderate to severe crash,the braking system reduces the vehicle’sspeed to prevent or reduce the impact of apotential secondary crash.
POST IMPACT BRAKING LIMITATIONS
Post impact braking does not activate if anyof the following occur:
•The anti-lock braking system is damagedduring the collision.
•Electronic stability control is disabled.
•Vehicle speed is below 5 mph (10 km/h).
OVERRIDING POST IMPACT BRAKING
You can override post impact braking bypressing the brake or accelerator pedal.
POST IMPACT BRAKING INDICATORS
It flashes when a post impactbraking event is occurring.
AUTOMATIC CRASH SHUTOFF
WHAT IS AUTOMATIC CRASHSHUTOFF
The automatic crash shutoff is designed tostop the fuel going to the engine in the eventof a moderate or severe crash.
Note:Not every impact causes a shutoff.
AUTOMATIC CRASH SHUTOFFPRECAUTIONS
WARNING: If your vehicle has beeninvolved in a crash, have the fuel systemchecked. Failure to follow this instructioncould result in fire, personal injury or death.
RE-ENABLING YOUR VEHICLE
1.Switch the ignition off.
2.Attempt to start your vehicle.
3.Switch the ignition off.
4.Attempt to start your vehicle.
Note:If your vehicle does not start after thethird attempt, have your vehicle checked assoon as possible.
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RECOVERY TOWING (IF EQUIPPED)
ACCESSING THE FRONT TOWINGPOINT
WARNING: Using recovery hooks isdangerous and should only be done by aperson familiar with proper vehiclerecovery safety practices. Improper use ofrecovery hooks may cause hook failure orseparation from the vehicle and couldresult in serious injury or death.
WARNING: Slowly remove the slackfrom the recovery strap prior to pulling.Failure to do so can introduce significantlyhigher loads which can cause the recoveryhooks to break off, or the recovery strapto fail which can cause serious injury ordeath.
WARNING: Never link two strapstogether with a clevis pin. These heavymetal objects could become projectiles ifthe strap breaks and can cause seriousinjury or death.
WARNING: Switch the ignition offbefore removing the recovery hook. Failureto do so could result in personal injury.
WARNING: The recovery hook canbecome hot. Let the recovery hook cooldown before removing it. Failure to do socould result in personal injury.
Your vehicle has frame-mounted frontrecovery hooks.
Note:Do not apply a load to the recoveryhooks that is greater than the gross vehicleweight rating of your vehicle.
Before using recovery hooks:
•Make sure all attaching points are secureand capable of withstanding the appliedload.
•Do not use chains, cables or tow strapswith metal hook ends.
•Only use recovery straps that have aminimum breaking strength two to threetimes the gross vehicle weight of thestuck vehicle.
•Make sure the recovery strap is in goodcondition and free of visible cuts, tearsor damage.
•Use a damper device such as a tarp,heavy blanket or piece of carpet, andplace it over the recovery strap to helpabsorb the energy in the event the strapbreaks.
•Make sure the stuck vehicle is not loadedheavier than its gross vehicle weightrating specified on the certification label.
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•Align the tow vehicle and stuck vehiclein a straight line, within 10 degrees.
•Keep bystanders to the sides of thevehicle, at a distance of at least twice thelength of the recovery strap. This helpsavoid injury from the hazard of a recoveryhook or strap breaking, or a vehiclelurching into their path.
TRANSPORTING THE VEHICLEIf you need to tow your vehicle, contact aprofessional towing service or your roadsideassistance service provider.
Your manufacturer produces a towingmanual for all authorized tow truck operators.Have your tow truck operator refer to thismanual for proper hook-up and towingprocedures.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Vehicle damage could occur if towedincorrectly, or by any other means.
Front-wheel and rear-wheel drive vehiclesmust have their designated drive wheels offthe ground regardless of towing direction.Use tow dollies to prevent damage to thetransmission.
All-wheel or four-wheel drive vehicles requirethat all wheels be off the ground using awheel lift and dollies or flatbed equipment.This prevents damage to the transmissionand drive system.
Note:You need to switch on the ignition tounlock the steering.
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Note:Make sure you check the steeringcolumn before towing. It could lock if thebattery is dead.
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