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LINCOLN PERSONAL ASSISTANT
USING LINCOLN PERSONALASSISTANT
The digital assistant allows you to controlvehicle features using conversationalrequests.
To begin a voice interaction using the wakeword, say the selected wake word, then sayyour command.
Press the voice interaction buttonon the steering wheel. A tonesounds before you can say yourcommand.
Note:You may need to enable your vehicle'smodem to use certain voice commands. SeeEnabling and Disabling the Modem (page481).
Note:When you are not driving, additionalcommands are available by using popularchat applications. Use LincolnWay to setupa conversation with your Lincoln assistant.
Voice Command Examples
To see examples of what voice commandsyou can use with different features:
Press the button on thetouchscreen.
1.Press Lincoln Assistant.
2.Press Voice Command Help.
3.Select a feature.
LINCOLN PERSONAL ASSISTANTSETTINGS
To access the settings menu:
Press the button on thetouchscreen.
1.Press Lincoln Assistant.
From the settings menu you can do thefollowing:
•Switch listen for wake word on or off.
•Set the preferred wake word.
•Switch advance mode on or off.
•Switch phone confirmation on or off.
•Switch the commands list on or off.
•View the commands help menu.
Press the button next to a menuoption for more information.
LINCOLN PERSONAL ASSISTANT –FREQUENTLY ASKED QUESTIONS
Why does the system not understandwhat I am saying?
•You are speaking too soon. When usingthe button of the steering wheel, wait forthe tone before you speak.
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Why does the system not understandthe name of a track or artist?
•Bluetooth® does not support voicecommands.Connect your device to a USBport.
•You are not saying the name exactly asit appears on your device. Say the nameof the track or artist exactly as it appearson your device. Spell out anyabbreviations in the name.
•The system does not recognize somespecial characters contained in the nameof a song or artist, for example *, - or +.Rename the files on your device or usethe touchscreen to select and play thetrack.
Why does the system not understandthe name of a contact in thephonebook on my device and calls thewrong contact?
•You are not saying the name exactly asit appears on your device. Say the firstand last name of the contact exactly asit appears on your device. Spell out anyabbreviations in the name.
•The name contains special characters,for example *, - or +. Rename the contacton your device or use the touchscreento select and call the contact.
Why does the system not understandforeign names of contacts in thephonebook on my device?
•The system applies phoneticpronunciation rules of the selectedlanguage to the names of contacts in thephonebook on your device. Select thename of the contact on the touchscreenand use the Hear it option to get an ideaof how the system expects you topronounce it.
Why do the system voice prompts andthe pronunciation of some words notseem accurate?
•The system uses text-to-speechtechnology and a synthetically generatedvoice rather than a pre-recorded humanvoice.
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WHAT IS ALEXA BUILT-IN
Allows you to use Alexa in your vehicle forauto specific use cases on the road andgives you access to an ever evolving numberof skills that help to make your life moreproductive, entertaining, and connectedwhile using your vehicle.
ALEXA BUILT-IN REQUIREMENTS
To use Alexa, all of the following must occur:
•Your vehicle modem is enabled.
•You are logged into an existing Amazonaccount.
•Vehicle location services are enabled.
•Vehicle connectivity and vehicle datasharing is enabled.
SIGNING INTO YOUR ACCOUNT
Press the button in the status barand follow the on-screen prompts.
To sign in using the settings menu:
1.Press Settings on the touchscreen.
2.Press Amazon Alexa.
3.Press Get Started.
4.Sign into your account by either scanningthe QR code or entering the on-screencode into the Amazon website.
5.Once logged in, follow the on-screenprompts.
6.When complete, the vehicle informs youthat Alexa is ready to be used in thevehicle.
Signing Out of Your Account
1.Press Settings on the touchscreen.
2.Press Amazon Alexa.
3.Press Sign Out.
USING ALEXA BUILT-IN
To use Alexa, say “Alexa” or press the voiceinteraction button on the steering wheel andthen say “Alexa” to invoke Alexa to startlistening.
Note:If the wake word is not enabled, youcan only use the voice interaction button.
You can use Alexa for the following andmore:
•Entertainment.
•Hands-free calling.
•Traffic and navigation.
•Vehicle controls.
•Smart home device control.
•Weather and news information.
ALEXA BUILT-IN SETTINGS
Enabling the Wake Word
1.Press Settings on the touchscreen.
2.Press Amazon Alexa.
3.Switch Listen for Wake Word on or off.
Note:If the wake word is not enabled, youcan only use the voice interaction button.
Contact List
Displays a list of connected phones andcontact sharing status for each phone.
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To change the contact sharing status:
1.Press Settings on the touchscreen.
2.Press Amazon Alexa.
3.Press Contact List.
4.Enable or disable sharing for each phone.
Note:You can share contacts from morethan one phone at a time.
Note:If a contact list is not shared,hands-free calling does not work via Alexa.
Things to Try
Learn more about what you can do withAlexa by browsing the things to try.
1.Press Settings on the touchscreen.
2.Press Amazon Alexa.
3.Press Things to Try.
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PHONE PRECAUTIONS
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
CONNECTING YOUR PHONE
Go to the settings menu on your device andswitch Bluetooth® on.
Press the phone option on thefeature bar.
1.Press Add Phone.
Note:A prompt alerts you to search for yourvehicle on your cell phone.
2.Select your vehicle on your cell phone.
Note:A number appears on your cell phoneand on the touchscreen.
3.Confirm the number on your cell phonematches the number on the touchscreen.
Note:The touchscreen indicates that youhave successfully paired your cell phone.
4.Download the phonebook from your cellphone when you are prompted.
Note:If you pair more than one cell phone,use the phone settings on the center displayto specify the primary phone. You canchange this setting at any time.
PHONE MENU
This menu becomes available after pairinga phone.
Recent Call List
Display and select an entry from a list ofprevious calls.
Contacts
Display a smart search form to look up yourcontacts. Use the List button to alphabeticallysort your contacts.
Favorites
Display the list of favorite contacts that areset up on your phone.
Messaging
Displays the list of text messages to read,listen to, or respond to.
Email
Displays the list of emails to read, listen to,or respond to.
Phone List
Display the list of paired or connecteddevices that you can select.
Note:Up to 12 devices can be stored.
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Do Not Disturb
Reject incoming calls and switch ring tonesand alerts off.
Phone Keypad
Directly dial a number.
Voice Control
Press the button and say a command to usethe Google or Siri voice assistant availableon your connected phone to accesssupported features.
Note:Some features under the phone menumay not be available if the feature is notsupported through the phone.
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MAKING AND RECEIVING A
PHONE CALL
Making Calls
To call a number in your contacts, select:
Action and DescriptionMenu Item
You can then select thename of the contact youwant to call. Any numbersstored for that contactdisplay along with anystored contact photos. Youcan then select the numberthat you want to call. Thesystem begins the call.
Contacts
To call a number from your recent calls,select:
Action and DescriptionMenu Item
You can then select an entrythat you want to call. Thesystem begins the call.
Recent CallList
To call a number from your favorites, select:
Action and DescriptionMenu Item
You can then select an entrythat you want to call. Thesystem begins the call.
Favorites
To call a number that is not stored in yourphone, select:
Action and DescriptionMenu Item
Select the digits of thenumber you wish to call.PhoneKeypad
The system begins the call.Call
Pressing the backspace button deletes thelast digit you typed.
Receiving Calls
During an incoming call, an audible tonesounds. Caller information appears in thedisplay if it is available.
To accept the call, select:
Menu Item
Accept
Note:You can also accept the call bypressing the phone button on the steeringwheel.
To reject the call, select:
Menu Item
Reject
Ignore the call by doing nothing. The systemlogs it as a missed call.
During a Phone Call
During a phone call, the contacts name andnumber display on the screen along with thecall duration.
The phone status items are also visible:
•Signal Strength.
•Battery.
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You can select any of the following duringan active phone call:Item
Immediately end aphone call. You canalso press the buttonon the steeringwheel.
End Call
Press this to accessthe phone keypad.Keypad
You can switch themicrophone off sothe caller does nothear you.
Mute
Transfer the phonecall audio to the cellphone or back to thetouchscreen.
Privacy
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