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Other Maintenance Items 1
Replace the cabin air filter.Every 20,000 mi(32,000 km)
Replace the engine air filter.Every 30,000 mi(48,000 km)
Replace the spark plugs.Every 100,000 mi(160,000 km)Inspect the accessory drive belt(s).2
Change the automatic transmission fluid and filter.
Every 150,000 mi(240,000 km)
Change the manual transmission fluid.
Change the front axle fluid.
Change the rear axle fluid.
Change the transfer case fluid.
Replace the accessory drive belt(s).
Change the engine coolant.3At 200,000 mi(322,000 km)
1 Perform these maintenance items within 3,000 mi (4,800 km) of the last engine oil andfilter change. Do not exceed the designated distance for the interval.2 After initial inspection, inspect every other oil change until replaced.3 Initial replacement at 10 years or 200,000 mi (322,000 km), then every 5 years or100,000 mi (160,000 km).
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in anyof the following conditions, you need toperform extra maintenance, as indicated.If you operate your vehicle occasionallyunder any of these conditions, it is notnecessary to perform the extramaintenance. For specificrecommendations, see your dealershipservice advisor or technician.
Perform the services shown in thefollowing tables when specified or within3,000 mi (4,800 km) of the oil changerequired message appearing in theinstrument cluster display.
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•Example 1: The message comes on at28,751 mi (46,270 km). Perform the30,000 mi (48,000 km) automatictransmission fluid replacement.
•Example 2: The message has not comeon, but the odometer reads 30,000 mi(48,000 km), for example, the oilchange reminder was reset at25,000 mi (40,000 km). Perform theengine air filter replacement.
Towing a Trailer or Using a Car-top Carrier
Change the engine oil and filter as indicated by the instru-ment cluster display and perform services listed in theNormal Scheduled Maintenance chart.
As required
Inspect and lubricate the U-joints.Inspect frequently, serviceas requiredSee the axle maintenance items under Exceptions.
Replace the spark plugs.Every 60,000 mi(96,000 km)
Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use(Such as Delivery, Taxi, Patrol Car or Livery)Short Trips that do not allow the engine to get to operating temperature causing fueldilution and an increase of the engine oil level
Change the engine oil and filter as indicated by the instru-ment cluster display and perform services listed in theNormal Scheduled Maintenance chart.
As required
Replace the engine air filter.Inspect frequently, serviceas required
Replace the spark plugs.Every 60,000 mi(96,000 km)
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Operating in Dusty or Sandy Conditions, such as Unpaved or Dusty Roads
Replace the engine air filter.Inspect frequently, serviceas required
Inspect the wheels and related components for abnormalnoise, wear, looseness or drag.Every 5,000 mi (8,000 km)
Rotate the tires, inspect the tires for wear and measurethe tread depth.
Change the engine oil and filter.1Every 5,000 mi (8,000 km)or six months
1Reset your oil change reminder after each engine oil and filter change. See Resettingthe Intelligent Oil Life Monitor (page 355).
Off-road Operation
Inspect the steering linkage, the ball joints and the U-joints.Lubricate the grease fittings, if applicable.Inspect frequently, serviceas required
Replace the engine air filter.
Change the engine oil and filter.1Every 5,000 mi (8,000 km)or six monthsInspect the wheels and related components for abnormalnoise, wear, looseness or drag.
Rotate the tires, inspect the tires for wear and measurethe tread depth.
1Reset your oil change reminder after each engine oil and filter change. See Resettingthe Intelligent Oil Life Monitor (page 355).
Exclusive Use of E85 - Flex Fuel Vehicles Only
If ran exclusively on E85, fill the fuel tank with regularunleaded fuel.Every oil change interval
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Off-Road Driving
If you operate your vehicle primarily in anyof the following conditions, you need toperform extra maintenance, as indicated.If you operate your vehicle occasionallyunder any of these conditions, it is notnecessary to perform the extramaintenance. For specificrecommendations, see your dealershipservice advisor or technician. Examples offrequent conditions that would qualify are:
•Example 1: Continuous deep sand ordune driving for more than 25 minutesin a 4-wheel drive state using morethan 50% throttle at elevated ambienttemperatures (above 90°F (32°C).
•Example 2: Continuous off-road highspeed (above 55 mph (88.5 km/h) orconsistently using more than 50%throttle) desert running operation formore than 60 minutes in a 4-wheeldrive state at elevated ambienttemperatures (above 90°F (32°C).
•Example 3: Continuous on-road highspeed driving (90 mph (145 km/h) ormore) for more than 30 minutes in a4-wheel drive state at elevatedambient temperatures (above 90°F(32°C).
Off-road Operation
Inspect the steering linkage, the ball joints and the U-joints.Lubricate the grease fittings, if applicable.Inspect frequently, serviceas required
Replace the engine air filter.
Change the engine oil and filter.1Every 5,000 mi (8,000 km)or six monthsInspect the wheels and related components for abnormalnoise, wear, looseness or drag.
Rotate the tires, inspect the tires for wear and measurethe tread depth.
Change the front axle fluid.Every 30,000 mi(48,000 km) or two yearsChange the transfer case fluid.
1Reset your oil change reminder after each engine oil and filter change. See Resettingthe Intelligent Oil Life Monitor (page 355).
Exceptions
There are several exceptions to the NormalSchedule.
Axle and Transfer Case Maintenance
Axle(s) and transfer case, four-wheel drivevehicles, fluid changes or level checks arenot required unless you suspect a leak orthe assembly has been submerged inwater. Have your vehicle serviced by anauthorized dealer.
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California Fuel Filter Replacement
If you register your vehicle in California, theCalifornia Air Resources Board hasdetermined that the failure to perform thismaintenance item does not nullify theemission warranty or limit recall liabilitybefore the completion of your vehicle'suseful life. Ford Motor Company, however,urges you to have all recommendedmaintenance services performed at thespecified intervals and to record all vehicleservice.
Hot Climate Oil Change Intervals
Vehicles operating in the Middle East,North Africa, Sub-Saharan Africa orlocations with similar climates using an oilthat meets our specification or has anAmerican Petroleum Institute (API)Certified for Gasoline Engines (Certificationmark) oil, the normal oil change interval is3,000 mi (4,800 km).
Engine Air Filter Replacement
The life of the engine air filter is dependenton exposure to dusty and dirty conditions.Vehicles operated in these conditionsrequire frequent inspection andreplacement of the engine air filter.
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ROLLOVER WARNING
WARNING: Utility vehicles have asignificantly higher rollover rate thanother types of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly morelikely to die than a person wearing aseatbelt.
WARNING: Do not becomeoverconfident in the ability of four-wheeldrive vehicles. Although a four-wheeldrive vehicle may accelerate better thana two-wheel drive vehicle in low tractionsituations, it won't stop any faster thantwo-wheel drive vehicles. Always driveat a safe speed.
Utility vehicles and trucks handledifferently than passenger cars in thevarious driving conditions that areencountered on streets, highways andoff-road. Utility vehicles and trucks are notdesigned for cornering at speeds as highas passenger cars any more than low-slungsports cars are designed to performsatisfactorily under off-road conditions.
THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM - UNITED STATES
OF AMERICA
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator considersthe testimony provided and makes adecision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40days after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
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BBB AUTO LINE Application: Using theinformation that follows, call or write torequest a program application. You will beasked for your name and address, generalinformation about your new vehicle,information about your warranty concerns,and any steps you have already taken totry to resolve them. A Customer ClaimForm will be mailed that needs to becompleted, signed and returned to the BBBalong with proof of ownership. Uponreceipt, the BBB reviews the claim foreligibility under the Program SummaryGuidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE a Division of BBBNational Programs, Inc.1676 International Drive, Suite 550McLean, VA 22102
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
For additional information, refer to theBetter Business Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
THE MEDIATION AND
ARBITRATION PROGRAM -
CANADA
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
ORDERING A CANADIAN
FRENCH OWNER'S MANUAL
You can obtain a French owner's manualfrom an authorized dealer or by contactingHelm, LLC at:
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HELM, LLC47911 Halyard Drive, Suite 200Plymouth, Michigan 48170Attention: Customer Service
Call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
For additional information, visitwww.helminc.com.
REPORTING SAFETY DEFECTS
IN THE UNITED STATES
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration(NHTSA) in addition to notifyingFord Motor Company.
If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford MotorCompany.
To contact NHTSA, you may callthe Vehicle Safety Hotlinetoll-free at 1-888-327-4236 (TTY:1-800-424-9153); go towww.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,Southeast
Washington, D.C. 20590
You can also obtain otherinformation about motor vehiclesafety from www.safercar.gov.
REPORTING SAFETY DEFECTS
IN CANADA
If you believe that your vehicle has a defectwhich could cause a crash or could causeinjury or death, you should immediatelyinform Transport Canada and Ford ofCanada.
Transport Canada Contact Information
http://tc.canada.ca/recallsWebsite(English)
http://tc.canada.ca/rappelsWebsite(French)
1-800-333-0510Phone
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