Page 489 of 618
4916-3. Do-it-yourself maintenance
Owners Manual_USA_M0C031_en
6
Maintenance and care
■Condensation build-up on the
inside of the lens
Temporary condensation build-up
on the inside of the headlight lens
does not indicate a malfunction.
Contact your Toyota dealer for more
information in the following situa-
tions:
●Large drops of water have built up
on the inside of the lens.
●Water has built up inside the
headlight.
■When replacing light bulbs
P. 4 8 9
■Front turn signal/parking
lights (bulb type)
1 To allow enough working
space, turn the steering
wheel to the opposite side of
the bulb to be replaced.
Remove the screws, and
remove the fender liner.
Turn the steering wheel to the left
when replacing the right side light
bulb, and turn the steering wheel to
the right when rep lacing the left
side light bulb.
2 Open the fender liner and
turn the bulb base counter-
clockwise.
3 Remove the light bulb.
4 Install a new light bulb.
Replacing light bulb
Page 490 of 618

4926-3. Do-it-yourself maintenance
Owners Manual_USA_M0C031_en
5Reinstall the fender liner and
install the screws.
WARNING
■Replacing light bulbs
●Turn off the lights. Do not
attempt to replace the bulb
immediately after turning off the
lights. The bulbs become very
hot and may cause burns.
●Do not touch the glass portion
of the light bulb with bare
hands.
When it is unavoidable to hold
the glass portion, use and hold
with a clean dry cloth to avoid
getting moisture and oils on the
bulb. Also, if the bulb is
scratched or dropped, it may
blow out or crack.
●Fully install light bulbs and any
parts used to secure them. Fail-
ure to do so may result in heat
damage, fire, or water entering
the light unit. This may damage
the lights or cause condensa-
tion to build up on the lens.
●Do not attempt to repair or dis-
assemble light bulbs, connec-
tors, electric circuits or
component parts.
Doing so may result in death or
serious injury due to electric
shock.
■To prevent damage or fire
Make sure bulbs are fully seated
and locked.
Page 491 of 618

493
Owners Manual_USA_M0C031_en
7
7
When trouble arises
When trouble arises
7-1. Essential informationEmergency flashers .... 494
If your vehicle has to be stopped in an emergency.................................. 494
If the vehicle is submerged or water on the road is ris-
ing ............................. 495
7-2. Steps to take in an emer- gency
If your vehicle needs to be towed......................... 497
If you think something is wrong ........................ 499
If a warning light turns on or a warning buzzer sounds
.................................. 501
If a warning message is dis- played........................ 511
If you have a flat tire.... 515
If the hybrid system will not start ........................... 524
If you lose your keys ... 526
If the fuel door cannot be opened ...................... 526
If the electronic key does not operate properly .. 527
If the vehicle 12-volt battery is discharged ............. 529
If your vehicle overheats .................................. 535
If the vehicle becomes stuck .................................. 538
Page 492 of 618

4947-1. Essential information
Owners Manual_USA_M0C031_en
7-1.Essential information
Press the switch to flash all of
the turn signal lights.
To turn them off, press the switch
once again.
■Emergency flashers
●If the emergency flashers are
used for a long time while the
hybrid system is not operating, the
12-volt battery may discharge.
●If any of the SRS airbags deploy
(inflate) or in the event of a strong
rear impact, the emergency flash-
ers will turn on automatically.
The emergency flashers will turn
off automatically after operating
for approximately 20 minutes. To
manually turn t he emergency
flashers off, press the switch
twice.
(The emergency flashers may not
turn on automatically depending
on the force of the impact and
conditions of the collision.)
1 Steadily step on the brake
pedal with both feet and
firmly depress it.
Do not pump the brake pedal
repeatedly as this will increase the
effort required to slow the vehicle.
2Shift the shift lever to N.
If the shift lever is shifted to N
3 After slowing down, stop the
vehicle in a safe place by the
road.
4 Stop the hybrid system.
If the shift lever cannot be
shifted to N
3 Keep depressing the brake
pedal with both feet to reduce
vehicle speed as much as
possible.
4 To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it
Emergency flashers
The emergency flashers are
used to warn other drivers
when the vehicle has to be
stopped on the road due to
a breakdown, etc.
Operating instructions
If your vehicle has to
be stopped in an emer-
gency
Only in an emergency, such
as if it becomes impossible
to stop the vehicle in the
normal way, stop the vehicle
using the following proce-
dure:
Stopping the vehicle
Page 493 of 618

4957-1. Essential information
Owners Manual_USA_M0C031_en
7
When trouble arises
briefly 3 times or more in suc-
cession.
5 Stop the vehicle in a safe
place by the road.
If the door can be opened,
open the door and exit the
vehicle.
If the door can not be opened,
open the window using the
power window switch and
ensure an escape route.
If the window can be opened,
exit the vehicle through the
window.
If the door and window cannot
be opened due to the rising
water, remain calm, wait until
the water level inside the
vehicle rises to the point that
the water pressure inside of
the vehicle equals the water
pressure outside of the vehi-
cle and then open the door
after waiting for the rising
water to enter the vehicle, and
exit the vehicle. When the
WARNING
■If the hybrid system has to be
turned off while driving
Power assist for the steering
wheel will be lost, making the
steering wheel heavier to turn.
Decelerate as much as possible
before turning off the hybrid sys-
tem.
If the vehicle is sub-
merged or water on
the road is rising
This vehicle is not designed
to be able to drive on roads
that are deeply flooded with
water. Do not drive on roads
where the roads may be
submerged or the water
may be rising. It is danger-
ous to remain in the vehicle,
if it anticipated that the vehi-
cle will be flooded or set a
drift. Remain calm and fol-
low the following.
Page 494 of 618

4967-1. Essential information
Owners Manual_USA_M0C031_en
outside water level exceeds
half the height of the door, the
door cannot be opened from
the inside due to water pres-
sure.
■Water level exceeds the floor
When the water level exceeds the
floor and time has passed, the elec-
trical equipment will get damaged,
the power windows will not operate,
the engine and motor stop, and the
vehicle may not be able to get mov-
ing.
■Using an emergency escape
hammer*
Laminated glass is used in the wind-
shield on this vehicle.
Laminated glass cannot be shat-
tered with an emergency hammer
*.
Tempered glass is used in the win-
dows on this vehicle.
*: Contact your Toyota dealer or aftermarket accessory manufac-
turer for further information about
an emergency hammer.
WARNING
■Caution while driving
Do not drive on roads where the
roads may be submerged or the
water may be rising. Otherwise
the vehicle may be damaged and
cannot move, as well as become
flooded and set a drift, which may
lead to death.
Page 495 of 618

4977-2. Steps to take in an emergency
Owners Manual_USA_M0C031_en
7
When trouble arises
7-2.Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
The vehicle makes an abnor-
mal sound.
From the front
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your Toy-
ota dealer or commercial
towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck
WARNING
Observe the following precau-
tions.
Failure to do so may result in
death or serious injury.
Page 496 of 618

4987-2. Steps to take in an emergency
Owners Manual_USA_M0C031_en
WARNING
■When towing the vehicle
2WD models
Be sure to transport the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires contacting the
ground, the drivetrain and related
parts may be damaged, an acci-
dent may occur due to a change
in direction of the vehicle or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending on the nature of
the damage or malfunction.
4WD models
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.
NOTICE
■To prevent damage to the
vehicle when t owing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is
off.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.