2022 MERCEDES-BENZ EQS SALOON Owners Manual

5
Options
6 Messages
7 Calls up my devices
8 Numerical pad
9 Starts contact search
Telephony operating modes overview
Depending on y our equipment, the following tel-
ephony operating modes are available:
= A mobile phone is connected to the multime-
dia system via Bluetooth n
.
= Two mobile phones are connected with the
multimedia system via Bluetooth n
(two phone
mode).
- You can use all the functions of the multi-
media system with both mobile phones.
Connecting a mobile phone
Requirements: = Bluetooth n
is activated on the mobile phone
(see the manufacturer's operating instruc-
tions). =
Blue
toothn
is activated on the multimedia sys-
tem.
Multimedia system: 4 © 5
Phone 5
= 5
Devices
5 My devices
Searching for a mobile phone 
Select Connect new device.
Connecting a mobile phone 
Select a mobile phone.
A code is displa

yed in the multimedia system
and on the mobile phone. 
If both codes match, conNr
m the code on the
mobile phone.
Functions in the telephony menu
In t
he telephony menu you have the following
functions, for example:
= Making calls, e.g.:
- 3 Accepting a call
- L End call
- Answering a call with a message -
J Conference
- A

ccepting or rejecting a waiting call
= Managing contacts, e.g.:
- Downloading mobile phone contacts
- Managing the format of a contact's name
- Deleting favourites
= Receiving and sending messages, e.g.:
- Using the read-aloud function
- Dictating a new message Mercedes me app
Mercedes me calls
Making a call via the overhead control panel
% Mercedes me calls are not possible in every
countr
y. Find out at a Mercedes-Benz service
centre if these functions are available in your
country. 374
MBUX multimedia system

1
me button for service or information calls
2 SOS button cover
3 SOS button (emergency call system)
Making a Mercedes me call 
Press me button 1. Making an emergency call 
To open the cover of SOS button 2 , pr ess it
brieOy. 
Press and hold SOS button 3 f
or at least one
second.
If a Mercedes me call is active, an emergency call
can s
till be triggered. This has priority over all
other active calls.
Information about the Mercedes me call using the
me button
A call to the Mercedes-Benz Customer Centre has
been initiated via the me button in the overhead
control panel or the multimedia system
(  page 374).
Using the voice dialogue system you access the
desired service:
= Accident and Breakdown Management
= Mercedes-Benz Customer Centre for general
information about the vehicle
You can Nnd information on the following topics:
= Activation of Mercedes me connect
= Operating the vehicle =
N
earest Mercedes-Benz service centre
= Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre ( page 377).
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements: = Access to a GSM network is available.
= The contract partner's GSM network coverage
is available in the respective region.
= The vehicle must be switched on so that vehi-
cle data can be transferred automatically.
Multimedia system: 4 © 5
Phone 5

Then, you can select a service and be connected
t o a specialist at the Mercedes-Benz Customer
Centre.
Calling the Mercedes-Benz Customer Centre aser
automatic accident or breakdown detection
Requirements: = The vehicle has detected an accident or break-
down situation.
= The vehicle is stationary.
= The hazard warning lights are switched on.
% This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under cer
tain circumstances.
Requirements for collision detection in the con-
text of accident management:
= The vehicle is equipped with an anti-thes
alarm system (ATA) (code 551).
= The vehicle is equipped with the interior pro-
tection (code 882).
= The vehicle is equipped with the Anti-Thes
Protection Package (code P54). =
The collision de
tection service with thes notiN-
cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away pro-
tection is primed on a locked vehicle, you will
receive a notiNcation in the multimedia system
when you switch the vehicle on.
Find out at a Mercedes-Benz service centre if this
functions is available in your country.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a
few seconds.
% The availability of collision detection depends
on t
he vehicle.
Aser q
uitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre. 
Select Call .
= Aser y

our agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle data is transferred automatically
(  pag

e 379).
= The Mercedes-Benz Customer Centre
takes your call and organises the break-
down and accident assistance.
You may be charged for these services.
% Depending on the severity of the accident, an
aut

omatic emergency call can be initiated.
This has priority over all other active calls
(  page 386).
% In addition, if the Mercedes me connect
ser

vice "Telediagnostics" is active, a similar
prompt can appear aser a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
% If you answer the prompt for support from the
Mer
cedes-Benz Customer Centre with Call
later, the message will be hidden and appear
again later. 376
MBUX multimedia system

The prompt triggered by the Mercedes me
connect ser vice "Telediagnostics", can either
be conNrmed or declined. Aser being
declined, this will not be shown again.
Arranging a service appointment via a Mercedes
me call
If y

ou have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you aser a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment. 
To arrange a service appointment: select Call.
Aser y

our agreement, the vehicle data is
transferred and the Mercedes-Benz customer
centre takes your preferred appointment date.
The information is then sent to your desired
service outlet. This will contact you to
conNr
m the appoint-
ment and if necessary consult about the
details.
% If you select Call later aser t
he service mes-
sage appears, the message is hidden and
reappears at a later time.
Giving consent to data transfer during a Mercedes
me call
R

equirements:
= There is an active Mercedes me call via the
multimedia system or the me button in the
overhead control panel (  page 374).
% The prompt to conNr
m data transfer does not
appear in all countries.
If the Accident and Breakdown Management serv-
ices ar
e not activated on Mercedes me, the Do
you want to transfer your vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre to improve the processing of your
request" message is shown.
% The exact phrase may diMer depending on t
he
multimedia system installed. 
Select Yes .
= The r

elevant vehicle data is sent automati-
cally (  page 377).
or 
Select No and conNr
m.
= Only call control data is transmitted
(  page 377).
More information on Mercedes me: https://
www
.mercedes.me
Data transferred during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an ePcient service.
The following requirements must be fulNlled for
the transfer of the data:
= The vehicle is switched on.
= The required data transfer technology is sup-
ported by the mobile phone network provider.
= The quality of the mobile connection is suP-
cient. MBUX multimedia system
377

Multi-stage transfer depends on the following fac-
t
ors:
= Reason for the initiation of the call
= The available mobile phone transmission tech-
nology.
= The activated Mercedes me connect services.
= The service selected in the voice control sys-
tem.
% A prompt for consent to the data transfer only
occur
s if the corresponding Mercedes me
connect service is not activated.
% The scope of the data transmitted depends on
t

he vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Data transfer if Mercedes me connect services
ar
e not activated
If no Mercedes me connect services are activated
and the data protection prompt has been con-
Nrmed the following data is transmitted:
= Vehicle identiNcation number
= Time of the call =
R
eason for the initiation of the call
= ConNrmation of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
= Current mileage and maintenance data
If a call is made aser automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
= Current mileage and maintenance data
= Current vehicle location If Accident and Breakdown Management is called
via t
he voice control system and no service has
been activated, but the data protection query has
been conNrmed, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Centre:
= Current vehicle location
If the data protection prompt has been rejected,
the following data is transmitted to enable targe-
ted advice and an ePcient service:
= Reason for the initiation of the call
= Rejection of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
Data transfer if Mercedes me connect services
are activated
Only if the respective service is activated will
additional incident-speciNc data be transmitted in
the second stage to enable an optimal service. 378
MBUX multimedia system

An overview of the data transferred is contained
in t
he data protection information for the
Mercedes me connect services. You can Nnd
these in your Mercedes me user account.
Data processing
The data transmitted within the scope of the call
is deleted from the processing system aser the
call is Nnished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speciNc data is processed and stored
in the Mercedes-Benz Customer Centre and, if
required to process the incident, forwarded to the
service partner authorised by the Mercedes-Benz
Customer Centre. Take note of the data protec-
tion information on the Mercedes me Internet
page https://www.mercedes.me or in the recor-
ded message immediately aser calling the
Mercedes-Benz Customer Centre.
% The recorded message is not available in
e
very country. Mercedes me connect
Information on Mercedes me connect
%
Mercedes me connect or individual Mercedes
me connect ser
vices are not available in every
country. Find out at a Mercedes-Benz service
centre if these functions are available in your
country.
Mercedes me connect consists of multiple serv-
ices.
Y

ou can use the following services via the multi-
media system and the overhead control panel, for
example:
= Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
= Mercedes-Benz Emergency Call System (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call centre are available to you around the
clock. The me button and the SOS button can be found
on t

he vehicle's overhead control panel
(  page 374).
You can also call the Mercedes-Benz Customer
Centre using the multimedia system
(  page 375).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, Nrst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the
Mercedes-Benz emergency call system
(  page 385).
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can Nnd these in your
Mercedes me user account.
Information on Mercedes me connect Accident
and Breakdown Management
% Accident and Breakdown Management is not
a

vailable in every country. Contact a
Mercedes-Benz service centre to Nnd out
whether this function is available in your coun-
try. MBUX multimedia system
379

The Accident and Breakdown Management can
include t he following functions:
= Supplement to the Mercedes-Benz emergency
call system (  page 385)
If necessary, the contact person at the
Mercedes-Benz emergency call centre for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
= Breakdown assistance by a technician on
location and/or the towing away of the vehicle
to the nearest Mercedes-Benz service centre
You may be charged for these services.
= Addition to the emergency guide aser auto-
matic accident or breakdown detection
( page 376)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance. =
A ddition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speciNc
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes-
Benz Customer Centre for further help. This
prompt in the multimedia system only appears
when the vehicle is stationary.
% These services are subject to technical
r

estrictions such as the mobile phone cover-
age, mobile network quality and the ability of
the processing systems to interpret the trans-
ferred data. In some circumstances, this can
result in delays or the failure of the informa-
tion to appear in the multimedia system.
Please note that the service and breakdown call is
a Mer
cedes-Benz service. In emergencies, be
sure to contact the usual national emergency number Nr
st
or use the Mercedes-Benz emer-
gency call system (  page 384).
More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con-
nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can
Nnd these in your Mercedes me user account. 380
MBUX multimedia system

Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mer cedes me Portal, then services and oMers
from Mercedes-Benz will be available to you.
For more information consult a Mercedes-Benz
service centre or visit the Mercedes me portal:
https://me.secure.mercedes-benz.com
% Make sure you always keep the Mercedes me
apps updat

ed.
You can call up the menu using Apps in t
he multi-
media system.
In the Apps menu, the following options can be
available:
= Connecting the vehicle with the Mercedes me
user account
= Deleting a connection between a Mercedes
me user account and the vehicle
= Calling up the Mercedes me services
= Calling up apps such as, In-Car OPce or the
web browser depending on availability Overview of In-Car
OPce Using In-Car
OPce, y
ou can connect your online
services with the multimedia system.
Requirements for In-Car OPce:
= The In-Car OPce service is activated in your
Mercedes me user account.
= You have a Mercedes me user account.
= You have set a Mercedes me PIN.
= You have synchronised your Mercedes me
user account in the vehicle and via Mercedes
me.
= You have a user account with an online
service, e.g. with OPce 365 or Gmail, and
have connected the user account with In-Car
OPce.
Alternatively you can link this user account
from the multimedia system to your Mercedes
me user account. You will be oMered a QR
code that will take you to the website from
which you can make the link.
In-Car OPce functions
= Display pending appointments in the calendar -
R
eading out calendar entries
- Calling (requirement being that a tele-
phone is connected and a telephone num-
ber is saved)
- Navigating to appointments (requirement
being that the appointment contains a nav-
igable destination)
- Deleting a calendar entry
= Display and selection of tasks and calls to
complete
- Reading aloud
- Calling (requirement being that a tele-
phone is connected and a telephone num-
ber is saved)
- Deleting
= Marking entry in Tasks & calls as completed
s
= Managing e-mails
- Showing or reading e-mails
- Writing, answering and forwarding e-mails MBUX multimedia system
381