2022 DODGE DURANGO Vehicle Warranty

GENERAL TIRE
88
After The Free Replacement Period:
The tire (except temporary spare tire) may still be eligible for a pro rated replacement for
72

months from date of original purchase until the tread is worn down to the tread wear
i n

dicators (2/32 of an inch or 1.6 mm of tread remaining.) If an eligible tire becomes
u n

serviceable under the stipulations of this Limited Warranty and Adjustment policy it
will be replaced charging the owner a prorated amount. Owner pays all applicable taxes
including Federal Excise Tax (FET), mounting and balancing charges.
The replacement tire price will be determined by multiplying the percentage of the usable
t r

ead worn by the Dealers Selling Price excluding all applicable taxes) at the time of the
adjustment. The usable tread is the original tread down to the tread wear indicators
(2/32 of an inch or 1.6 mm of tread remaining.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
THE FOLLOWING ARE NOT COVERED:
•Road Hazard:
Any General tire with road hazard damage. This includes, but is not
limited to: cuts, snags, punctures, bruises, and impact breaks.
• Ride/Vibration:
Any ride/vibration complaint after the first 2/32 of an inch (1.6 mm)
of
an inch of tread wear or 12 months of service, whichever comes first.
• Repairs:
If a tire is returned under complaint and the reason for the tire’s disablement
is in any way associated with a repair, or with the situation that led to the repair, the
manufacturer’s warranty is invalidated.

• Mileage:
Tread wear out up to a predetermined mileage is not covered under this policy.

•Improper operation or maintenance:
This includes, but is not limited to, effects caused
by:
• Improper tire inflation and/or improper load/speed practices:
These practices can
cause excessive operational temperatures and stresses that exceed the tire’s
capabilities.
• I mproper or insufficient tire rotation
•
Improper vehicle alignment
•
Damage due to:
•
Rim irregularities or rim damage
•
Snow chains
•
Vehicle mechanical problems, including brake problems, and vehicle wheel align -
m
ent
• Extreme temperature exposure
•
Negligent and abusive driving such as tire spinning, or racing
•
Improper tire storage
•
Automotive accident
•
Chemical corrosion or fire
•
Use contrary to the vehicle manufacturer’s tire recommendations
•
Misuse or misapplication

GENERAL TIRE
89
• Improper Mounting or Demounting
• Alteration:
Such as, but not limited to, adding a white inlay on black wall, tread
regrooving, tire truing or siping, or adding sealant materials to the tire.
• Weather checking/cracking: Not covered after 48
months from the date of purchase.
• Failure to observe safety and maintenance precautions set forth in the Safety Warning
S
ection.
ATTENTION AUTHORIZED DEALERS:
CTNA RESERVES THE RIGHT TO THE FINAL INSPECTION DECISION FOR ALL RETURNED
TI
RES ON CONDITIONS UNDER THIS SECTION.
THIS LIMITED WARRANTY AND POLICY IS MADE IN LIEU OF ALL OTHER WARRANTIES,
E X

PRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CTNA EXPRESSLY
DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME U.S. STATES
AND/OR CANADIAN PROVINCES DO NOT PERMIT SUCH A LIMITATION; FOR THOSE U.S.
STATES AND/OR CANADIAN PROVINCES, ANY IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.
SOME U.S. STATES AND/OR CANADIAN PROVINCES DO NOT ALLOW LIMITATIONS ON
THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, CTNA DISCLAIMS LlABILITY FOR ALL
C O

NSEQUENTIAL AND INCIDENTAL DAMAGES. THE REMEDIES SET FORTH IN THIS
LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF
WARRANTY. SOME U.S. STATES AND/OR CANADIAN PROVINCES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
U.S. STATE TO STATE AND/OR CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS WARRANTY MADE BY CTNA. NO CTNA EMPLOYEE, RETAILER,
O R

DEALER HAS THE AUTHORITY TO MAKE ANY WARRANTY, REPRESENTATION,
PROMISE OR AGREEMENT ON BEHALF OF CTNA EXCEPT AS EXPRESSLY WRITTEN IN
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY.
IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED WARRANTY AND ADJUSTMENT
P O

LICY HAS BEEN DESIGNATED A “LIMITED WARRANTY”. CTNA DOES NOT INTEND TO
REPRESENT THROUGH THIS LIMITED WARRANTY AND ADJUSTMENT POLICY THAT TIRE
FAILURES CAN OR CANNOT HAPPEN.
CONTINENTAL TIRE NORTH AMERICA’S (CTNA) OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle. Your tires may be
covered under the vehicle manufacturer’s limited warranty. If not, this CTNA Policy
applies and replacement of Eligible Tires can be made by any vehicle dealer authorized
to handle General brand tire adjustments or a General brand authorized dealer

GENERAL TIRE
90
(“Authorized Dealer”). CTNA will replace the tire pursuant to the terms of this Limited
Warranty and Adjustment Policy. Tires that are replaced under an adjustment basis
under this Limited Warranty and Adjustment Policy become the property of CTNA.
OWNER’S OBLIGATIONS

To make an eligible claim under this Limited Warranty and Adjustment Policy, the owner
must present a claim with the tire to an authorized dealer. For the nearest authorized
dealer, consult the Yellow Pages, the General brand internet address, or the 800 telephone
numbers shown on the back of this Limited Warranty and Adjustment Policy. Owner must
present new vehicle registration form or new vehicle sales invoice indicating the date of
purchase. Owner will be required to sign the CTNA Limited Warranty Claim Form or dealer
replacement sales receipt.

Owner is responsible for paying all applicable taxes set forth under this Limited Warranty
and

Adjustment Policy. Owner is also responsible for paying local tire disposal fees and any
parts or service regardless of mileage or months of service. This includes payment for tire
rotation, alignment, towing, road service, valve stems and tire repairs. Owner is
responsible for maintaining proper tire air pressure and for proper maintenance of the tire.

SAFETY WARNING:
Ignoring any of the safety and information contained in this limited warranty and
Adjustment Policy may result in tire failure, causing serious injury or death.
• Tire failure due to underinflation/overloading.
Follow vehicle Owner’s Manual or tire
placard in vehicle for proper inflation and loading.
• Explosion of tire/rim assembly due to improper tire mounting.
Tire mounting /
demounting can be dangerous. It should be performed only by a trained tire specialist
using proper tools and procedures. Prior to tire mounting/demounting, the Rubber
Manufacturers Association (RMA) wall charts and manuals should be read to obtain
the proper procedures. The failure to follow these procedures may result in faulty posi -
tioning of the tire and/or rim, which may cause the assembly to burst with force suffi -
cient to cause injury or death.

• T
ire failure due to damage.
Inspect your tires frequently for scrapes, bulges, separations,
cuts, snags and other damage from road hazards. Damage from impact can occur to the
inner portions of your tire without being visible to the outside. If you suspect a tire has
been damaged from striking anything unusual in the road, you must have the tire
removed from the rim and inspected both inside and out by a trained tire specialist. Air
loss or unusual tire wear can also be warning signs that a tire may have internal damage.
If you notice these conditions, have your tire inspected by a trained individual.

• Tire failure due to excessive tire spinning.
Avoid tire spinning. The centrifugal force
generated by a free-spinning tire/rim assembly may cause a sudden tire explosion
resulting in vehicle damage and/or serious injury or death. Never exceed 35 mph
( 5

5 km/h) as indicated on your speedometer when your vehicle is stuck in snow, mud,
o r

sand and your tire(s) is/are spinning. Use a gentle backward and forward rocking
motion to free your vehicle for continued driving. Never stand or permit anyone else to
stand near or behind a tire spinning while attempting to push a vehicle that is stuck.

GENERAL TIRE
91
TEMPORARY SPARE TIRE OWNERS
CTNA does not recommend any repair to or reuse of punctured Temporary Spare Tires.
In addition to the valuable warranty, safety and maintenance information you will find in
t h

is Limited Warranty and Adjustment Policy we encourage you to visit General Tire
Brand websites at: http://generaltire.custhelp.com/ or ( www.generaltire.ca) for
up-to-date changes and a Self-Help knowledge base with downloadable brochures
( c

ustomer care link). Please also visit the US Tire Manufacturer Association (USTMA)
website at https://www.ustires.org/ .
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS NOT A WARRANTY THAT YOUR
T I

RE WILL NOT FAIL OR BECOME UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
First, contact the nearest General brand tire dealer. For the nearest General brand tire
dealer, consult the Yellow Pages or, if for any reason local service or information is not
available, call one of General brand toll-free Customer Relations numbers:
In the United States, call 1 -
800-847-3349
In Canada, call 1 -
800-461-1776
CTNA, Inc. 1830 MacMillan Park Dr. Fort Mill, SC 29707
CT Canada Inc. 6110 Cantay Rd. Mississauga, ON L5R 3W5

92
GOODYEAR® DUNLOP® TIRES
HIGHWAY AUTO AND LIGHT TRUCK TIRE WARRANTY AND ADJUSTMENT POLICY
(EXCLUDES GOODYEAR® UNISTEEL® RADIAL LIGHT TRUCK TIRES)
WHO IS ELIGIBLE
You are eligible for the benefits of this Limited Warranty if you meet all the following
criteria:
• You are the owner or authorized agent of the owner of new Goodyear® or Dunlop® hi

ghway auto or light truck tires supplied as original equipment on your vehicle.
• Your tires bear Department of Transportation (DOT) prescribed tire identification nu

mbers.
• Your tires have been used only on the vehicle on which they were originally installed ac

cording to the vehicle manufacturer’s or Goodyear’s® recommendations.
• Your tires were purchased on or after March 1, 2014.
Li g

ht truck tires are defined as all tires identified with the “LT” designation in the sidewall
st a

mping.
WHAT IS COVERED AND FOR HOW LONG
FREE TIRE REPLACEMENT
Any new Goodyear® or Dunlop® highway radial auto or radial light truck tire, covered by
this policy, removed from service due to a covered warranty condition during the first
2/32 of an inch of usable tread or 12 months from date of purchase, whichever comes
f ir

st, will be replaced with a comparable new Goodyear® or Dunlop® tire at no charge,
including mounting and balancing. Without proof of purchase the date of manufacture
will be used to determine eligibility.
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES
Any new Goodyear® or Dunlop® highway auto or light truck tire, other than radial auto
or radial light truck tires, removed from service due to a covered warranty condition
during the first 1/32" of usable tread will be replaced with a comparable new Goodyear®
or Dunlop® tire at no charge, including mounting and balancing.
TEMPORARY SPARE TIRES
Any Goodyear® or Dunlop® temporary spare tire removed from service due to a covered
warranty condition during the first 50% of usable tread wear (1/32 of an inch) will be
replaced with a comparable new Goodyear® or Dunlop® temporary spare tire at no
charge, including mounting.

GOODYEAR® DUNLOP® TIRES
93
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed from service due to a covered
warranty condition will be replaced with a comparable new Goodyear® or Dunlop® tire
on a prorated basis for up to six years from the date of original new tire purchase or when
the treadwear indicators become visible (worn to 2/32 of an inch), whichever occurs
first. Without proof of purchase the date of manufacture will be used to determine
eligibility.
HOW WILL PRORATED CHARGES BE CALCULATED
Replacement price will be calculated by multiplying the tire’s advertised retail selling
price at the time of adjustment by the percentage of usable original tread that has been
worn off. You pay for mounting and balancing, and an amount equal to the current
Federal Excise Tax (FET) – US only, and any other applicable taxes and
government-mandated charges.
EXAMPLE: If your disabled tire had an original 8/32 of an inch of usable tread wear and
i
s worn to 4/32 of an inch usable tread remaining, you have used 50% and therefore
must pay 50% of the advertised retail selling price of the comparable tire.
In addition, you must pay an amount equal to the full current FET (US only) or any other
a p

plicable taxes and government-mandated charges for the comparable new
replacement tire at the time of adjustment. If the price of the new comparable tire is
$130.00, the cost to you would be $65.00 plus FET (US only) plus any other applicable
taxes and government-mandated charges.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear® or Dunlop® tire will be the same brand tire and may be
either the same line of tire or, in the event that the tire is not available, the same brand
tire with the same basic construction and similar performance attributes with a different
sidewall or tread configuration. If a higher priced tire is accepted as replacement, the
difference in price will be at an additional charge to you. Any replacement tire provided
pursuant to this warranty will be covered by the warranty in effect at the time of
replacement.
ADDITIONAL PROVISIONS
A tire has delivered its full original tread life and the coverage of this limited warranty
ends when the tread wear indicators become visible (worn to 2/32 of an inch) or six years
from the date of new tire purchase, whichever occurs first. Without proof of purchase the
date of manufacture will be used to determine eligibility.
LIMITATIONS
This limited warranty is applicable only in the United States and Canada.

GOODYEAR® DUNLOP® TIRES
94
WHAT IS NOT COVERED BY THIS WARRANTY?
This limited warranty does not cover the following:
• Tires submitted for ride disturbance complaints that are worn beyond the first 2/32 of
a
n inch tread depth or tires submitted for ride disturbance due to damaged wheels or
any vehicle condition.
• G oodyear® does not warrant or give credit in any adjustment transaction for any kind
o
f material added to a tire (e.g., tire fillers, sealants, balancing substances) after the
tire leaves a factory producing Goodyear® or Dunlop® tires, nor will it adjust any tire
that has failed as a result of adding such material.
• I rregular wear or damage due to mechanical condition of the vehicle, improper infla -
t
ion, overloading, high speed spin-up, misapplication, misuse, negligence, racing, use
o f

tire chains, improper mounting or demounting, improper repair, wreck, collision or
fire.
• R oad hazards (includes, but is not limited to, punctures, cuts, snags, impact breaks,
e
tc.).
• A ny tire that, after leaving a factory producing Goodyear® or Dunlop® tires, has been
i
ntentionally altered to change its appearance (e.g., white inlay on a black tire or
regrooved).
• T ires with weather-cracking that were purchased more than four years prior to presen -
t
ation for adjustment or, if purchase date cannot be verified, manufactured more than
f o

ur years prior to presentation for adjustment.
• T emporary spare tires used on vehicles used in racing and on passenger cars in
s
pecial applications such as police pursuit service.
• G oodyear® Unisteel® Commercial Radial Light Truck Tires.
•
Tires removed from service due to improper repairs.
•
Tires supplied as Original Equipment are not eligible for any tread life warranty consid -
e
ration.
• C osmetic weather checking.
•
Tire Pressure Monitoring System (TPMS) – refer to vehicle manufacturer’s warranty.
•
Ultra High-Performance Summer tires are not recommended for Winter use, and tread
o
r shoulder cracking on those tires resulting from Winter use will not be covered under
our warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or dealer has authority to make any representation, promise or
agreement on behalf of Goodyear®, except as stated herein. Any tire, no matter how well
constructed, may fail in service or otherwise become unserviceable due to conditions
beyond the control of the manufacturer. Under no circumstances is this warranty a
representation that a tire failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND GOODYEAR® HEREBY DISCLAIMS,
AN
Y AND ALL OTHER WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED,

GOODYEAR® DUNLOP® TIRES
95
INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY OR REPRESENTATION OF ANY
KIND IS MADE BY GOODYEAR® OR SHALL BE IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO CIRCUMSTANCE SHALL
G O

ODYEAR® BE LIABLE TO THE BUYER FOR ANY INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL, LOST PROFIT, LOSS OF BUSINESS, LOSS OF GOODWILL OR
REPUTATION, PUNITIVE OR OTHER DAMAGE, COST (INCLUDING FOR REPLACEMENT
TRANSPORTATION), EXPENSE OR LOSS OF ANY KIND. SOME STATES AND PROVINCES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights and you may also have other rights that vary
f r

om state to state or province to province.
HOW DO YOU OBTAIN AN ADJUSTMENT?
1. You must present the tire to be adjusted to an authorized Goodyear® or Dunlop® service facility. Tires replaced on an adjustment basis become the property of The
Goodyear® Tire & Rubber Company or Goodyear® Canada Inc.
2. Y ou must pay for taxes and any additional services you order at the time of adjust -
m
ent plus any additional service that may be unique to your application, e.g., Tire
P r

essure Monitoring System (TPMS).
3. Y ou must submit your claim on an approved claim form supplied by an authorized
G
oodyear® or Dunlop® service facility. The form must be filled out completely and
signed, where you the owner or an authorized agent presented the tire for adjust -
ment. You must go to an authorized Goodyear® or Dunlop® outlet for replacement
t i

res and all warranty service.
SAFETY WARNINGS
Property damage, serious injury or death may result from:
• TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/ MISAPPLICATION.
Follow
the vehicle Owner’s Manual or tire placard in vehicle.
• TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER MAINTENANCE.
Tires should be
inspected regularly by a qualified technician for signs of damage, such as punctures
or impacts.
• TIRE FAILURE DUE TO IMPROPER REPAIRS. See US Tire Manufactuers Association
(
USTMA) established repair procedures at https://www.ustires.org/ and/or go to
www.goodyear.com for information on proper repair procedures.
• EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER MOUNTING.
Only specially
trained persons should mount tires.
• FAILURE TO MOUNT RADIAL TIRES ON APPROVED RIMS.
• FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES COMPLETELY BEFORE
D
EMOUNTING.