2022 DODGE DURANGO Vehicle Warranty

BRIDGESTONE® - FIRESTONE®
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ARBITRATION
You and Bridgestone® Firestone® North American Tire, LLC agree that all claims,
disputes, and controversies between you and it, including any of its agents, employees,
successors, or assigns, arising out of or in connection with this Limited Warranty, or any
other warranties, expressed or implied, including a failure of warranty and the validity of
this arbitration clause, but excluding claims for personal injury or property damage, shall
be resolved by binding arbitration between you and it, according to the formal dispute
resolution procedures of the National Arbitration Forum, under the Code of Procedure
then in effect. This arbitration will be conducted as a document hearing. If you request
any procedures beyond a document hearing, you will be responsible for all fees, including
filing and administrative fees, above and beyond the fees required for document
hearings.
The arbitration between you and Bridgestone® Firestone® North American Tire, LLC
sh

all not include any other customers, be combined or consolidated in any fashion with
arbitrations involving other customers, or proceed in any form of class action in which the
claims of numerous customers are considered together. Any award of the arbitrator(s)
may be entered as a judgment in any court of competent jurisdiction. The arbitrators will
have no authority to award punitive or other damages not measured by the prevailing
party’s actual damages, except as may be required by statute. Information may be
obtained and claims may be filed at any office of the National Arbitration Forum or at
P.O. Box 50191, Minneapolis, MN 55405.
VEHICLE MANUFACTURER’S RECOMMENDED INFLATION PRESSURE

BRIDGESTONE® - FIRESTONE®
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MAINTENANCE RECORD
Mileage DateRetailer
Inspection
Rota tion
Bala nce

66
CONTINENTAL TIRE
LIMITED WARRANTY AND ADJUSTMENT POLICY FOR ORIGINA L EQUIPMENT PASSENGER
CAR & LIGHT TRUCK TIRES (Including TEMPORARY SPARE Tires)
This booklet also includes important safety warnings. ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original owner of new
Continental brand passenger and light truck (LT) tires that are the new vehicle original
equipment tires bearing the Continental brand name and DOT Tire Identification
Number, operated in norma l service, and used on the same vehicle on which they were
originally installed according to the vehicle manufacturer’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the United States and
Canada are excluded from eligibility under this Limited Warranty and Adjustment Policy.
WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT APPLICABLE? BASIC
COVERAGE:
Eligible Tires are covered by this Warranty for a maximum of 72 months from the date of
purchase, determined by the new vehicle registration date or new vehicle sales invoice
showing date of purchase.
Where to Go for Warranty Replacement: Contact the dealer from where you purchased
the vehicle or an alternate authorized Continental brand tire dealer (Authorized Dealer)
to determine the eligible warranty coverage for your tires and how to proceed from there.
Free Replacement Period: PASS & LT: If an eligible Continental brand PASS or LT tire
becomes unserviceable from a warrantable condition, other than those listed under
Section 3, during the first 12 months or first 2/32 of an inch (1.6 mm) of tread wear
(whichever comes first), it will be replaced with a **comparable new Continental brand
tire FREE OF CHARGE, including mounting and balancing (excluding on line orders).
Owner pays all applicable taxes.
TEMPORARY SPARE: If a temporary spare tire becomes unserviceable from a condition
other than those listed in Section 3, during the first 1/32 of an inch (0.8 mm) of tread
wear, then it will be replaced with a **comparable new Continental brand TS tire FREE
OF CHARGE, including mounting and balancing. The owner pays all applicable taxes.
After this "Free Replacement Period" for your temporary spare tire expires, no warranty
claim will be accepted.
After the Free Replacement Period: The tire (except temporary spare tire) may still be
eligible for a pro rata replacement up to 72 months from date of original purchase until
the tread is worn down to the tread wear indicators (2/32 of an inch or 1.6 mm of tread
remaining.) If an eligible tire becomes unserviceable under the stipulations of this
Limited Warranty and Adjustment policy it will be replaced with a comparable 1
new
Continental brand tire, charging the owner a prorated amount. Owner pays all applicable
taxes (including F.E.T.), mounting and balancing charges.

1. A "comparable" new Continental brand tire may be of either the same tire line or the same basic construction but with a different sidewall or tread configuration. If a higher priced tire is selected, the
consumer will pay the difference in price.

CONTINENTAL TIRE
67
The replacement tire price will be determined by multiplying the percentage of the usable
tread worn by the Dealers Selling Price (excluding all applicable taxes) at the time of the
adjustment. The usable tread is the original tread down to the tread wear indicators
(2/32 of an inch or 1.6 mm of tread remaining.)
WHAT IS NOT COVERED BY THIS WARRANTY
THE FOLLOWING ARE NOT COVERED:
• Road Hazard:

Any tire with road hazard damage. This includes, but is not limited to:
cuts, snags, punctures, bruises, and impact breaks.
• Ride/Vibration:
Any ride/vibration complaint after the first 2/32 (1.6 mm) of an inch
of
tread wear or 12 months of service, whichever comes first.
• Repairs:
If a tire is returned under complaint and the reason for the tire’s disablement
is in any way associated with a repair, or with the situation that led to the repair, the
manufacturer’s warranty is invalidated.
• Mileage:
Tread wear out up to a predetermined mileage is not covered under this
policy.
• Improper operation or maintenance:
This includes, but is not limited to, effects caused
by:
1. Improper tire inflation and/or improper load/speed practices: These practices
can cause excessive operational temperatures and stresses that exceed the
tire’s capabilities.
2. Improper or insufficient tire rotation
3
. Improper vehicle alignment
4
. Damage due to:
• Rim irregularities or rim damage
• S now chains
•
Vehicle mechanical problems, including brake problems, and vehicle wheel
a
lignment
• Extreme temperature exposure
•
Negligent and abusive driving such as tire spinning, or racing
•
Improper tire storage
•
Automotive accident
•
Chemical corrosion or fire
•
Use contrary to the vehicle manufacturer’s tire recommendations
•
Misuse or misapplication
• Improper Mounting or Demounting
• Alteration:
such as, but not limited to, adding a white inlay on black wall, tread
regrooving, tire truing or siping, or adding sealant materials to the tire.
• Weather checking/cracking: Not covered after 48
months from the date of purchase.
• Failure to observe safety and maintenance precautions set forth in the Safety Warning
S
ection.

CONTINENTAL TIRE
68
ATTENTION AUTHORIZED DEALERS: CONTINENTAL TIRE THE AMERICAS, LLC (CTA)
RESERVES THE RIGHT TO THE FINAL INSPECTION DECISION FOR ALL RETURNED TIRES
ON CONDITIONS UNDER SECTION 3.
THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
AN

D CTA EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. SOME US AND/OR CANADIAN PROVINCES DO NOT ALLOW LIMITATIONS ON
THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, CTA DISCLAIMS LIABILITY FOR ALL
CO
NSEQUENTIAL AND INCIDENTAL DAMAGES. THE REMEDIES SET FORTH IN THIS
LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF
WARRANTY. SOME US AND/OR CANADIAN PROVINCES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
US STATE TO STATE AND/OR CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS WARRANTY MADE BY CTA. NO CTA EMPLOYEE, RETAILER,
O R

DEALER HAS THE AUTHORITY TO MAKE ANY WARRANTY, REPRESENTATION,
PROMISE OR AGREEMENT ON BEHALF OF CTA EXCEPT AS EXPRESSLY WRITTEN IN THIS
LIMITED WARRANTY AND ADJUSTMENT POLICY. IN OBSERVANCE OF US FEDERAL LAW,
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY HAS BEEN DESIGNATED A “LIMITED
WARRANTY”. CTA DOES NOT INTEND TO REPRESENT THROUGH THIS LIMITED
WARRANTY AND ADJUSTMENT POLICY THAT TIRE FAILURES CAN OR CANNOT HAPPEN.
CTA’S OBLIGATIONS
Replacement of eligible tires will be made by the dealer where you purchased your
v e

hicle or by an alternate Authorized Dealer. CTA will replace the tire pursuant to the
terms of this Warranty. Tires that are replaced under this Warranty become the property
of CTA.
OWNER’S OBLIGATIONS
To make an eligible claim under this Warranty, the owner must present a claim, with the
t i

re to an Authorized Dealer. For the nearest Authorized Dealer, consult the Continental
brand internet address(es), or the 800 telephone number(s) located in the back of this
warranty section.
Owner must present new vehicle registration form or new vehicle sales invoice indicating
t h

e date of purchase. Owner will be required to sign the CTA Limited Warranty Claim Form
or dealer replacement sales receipt.
Owner is responsible for paying all applicable taxes charged by the servicing dealer and
i s

also responsible for paying shipping, local tire-disposal fees and parts or service

CONTINENTAL TIRE
69
regardless of mileage or months of service. This includes payment for tire rotation,
alignment, towing, road service, valve stems and tire repairs.
Owner is responsible for maintaining proper tire air pressure and for proper maintenance
o f

the tire.
SAFETY WARNING:
Ignoring any of the safety and information contained in this warranty may result in tire
f a

ilure, causing serious injury or death.
• Tire failure due to underinflation/overloading.
Follow vehicle Owner’s Manual or tire
placard in vehicle for proper inflation and loading.
• Explosion of tire/rim assembly due to improper tire mounting.
Tire mounting/
demounting can be dangerous. It should be performed only by a trained tire specialist
using proper tools and procedures. Prior to tire mounting/demounting, the US Tire
Manufacturers Association (USTMA) wall charts and manuals should be read to obtain
the proper procedures. The failure to follow these procedures may result in faulty posi -
tioning of the tire and/or rim, which may cause the assembly to burst with force suffi -
cient to cause injury or death.
• T
ire failure due to damage.
Inspect your tires frequently for scrapes, bulges, separa -
tions, cuts, snags and other damage from road hazards. Damage from impact can
o c

cur to the inner portions of your tire without being visible to the outside. If you
suspect a tire has been damaged from striking anything unusual in the road, you must
have the tire removed from the rim and inspected both inside and out by a trained tire
specialist. Air loss or unusual tire wear can also be warning signs that a tire may have
internal damage. If you notice these conditions, have your tire inspected by a trained
individual.
• T ire failure due to excessive tire spinning. A
void tire spinning. The centrifugal force
generated by a free-spinning tire/rim assembly may cause a sudden tire explosion
resulting in vehicle damage and/or serious injury or death. Never exceed 35 mph
( 5

5km/h) as indicated on your speedometer when your vehicle is stuck in snow, mud,
or sand and your tire(s) is/are spinning. Use a gentle backward and forward rocking
motion to free your vehicle for continued driving. Never stand or permit anyone else to
stand near or behind a tire spinning while attempting to push a vehicle that is stuck.
SELF SUPPORTING RUNFLAT (SSR) TIRE OWNERS
Continental Tire the Americas, LLC (CTA) does not recommend any repair to or reuse of
punctured Continental SSR tires.
Even a trained tire specialist may be unable to recognize internal structural damage to a
S e

lf Supporting Run-flat (SSR) tire resulting from having been driven in an under inflated
or zero inflation pressure condition. Such damage may not be visible on the surface of
the inner liner or sidewall making it impossible to determine the tire suitability for repair
or reuse. CTA does not recommend any repair to or reuse of Continental SSR tires. You
may visit https://www.continentaltire.com/ or www.continentaltire.ca and select
Customer Care FAQs to obtain additional SSR information.

CONTINENTAL TIRE
70
TEMPORARY SPARE TIRE OWNERS
CTA does not recommend any repair to or reuse of punctured Temporary Spare Tires.
CONTISEAL™ TIRE OWNERS
A ContiSeal™ tire differs from a non-ContiSeal™ tire in that it has a
sticky, viscous layer from shoulder to shoulder along the inner liner.
T h

is layer is an integral part of the ContiSeal™ tires. It is not designed or intended to act
as a permanent puncture repair (See information below). If an object up to 3/16 of an
inch (5 mm) diameter penetrates the tread of the ContiSeal™ tire, this sticky, viscous
l a

yer is designed to surround and adhere to the puncturing object and prevent air loss
from the tire by providing a near instantaneous seal. If the puncturing object becomes
dislodged from the tire, the material is designed to seal most holes made by objects up
to 3/16 of an inch (5 mm) diameter. While ContiSeal™ tires significanty reduce the
i n

cidence of flats they are not designed to be driven under inflated or in a flat condition.
In all other aspects, ContiSeal™ tires perform exactly like non-ContiSeal™ tires. As with
any tire, regularly inspect ContiSeal™ tires for evidence of cuts, punctures, and loss of
inflation pressure. At a minimum, ContiSeal™ tires should be inspected once or twice a
month and always before a long trip. Punctures or damage not attended to promptly can
result in loss of inflation pressure and/or damage to the tire. ContiSeal™ tires with cuts
and punctures must be inspected by a trained tire specialist as soon as possible. The
trained specialist, must inspect the tire carefully and, according to industry standards, to
determine whether a permanent repair can be made or whether the tire must be
removed from service and scrapped. A permanent repair will require removal of the tire
from the rim and application of a repair method specifically approved for the ContiSeal™
tires.
ContiSeal™ tires are identified by a symbol on the tire sidewall.
CONTISILENT™ TIRE OWNERS
ContiSilent™ tires are designed to reduce noise generated while
driving. A ContiSilent™ tire is lined with a noise reducing foam
i n

sert. It is not designed or intended to act as a puncture repair.
USING ContiSilent™ Tires
In aspects such as mounting, demounting, inflating and balancing, ContiSilent™ tires do
n o

t differ from non-ContiSilent™ tires. As with any tire, regularly inspect ContiSilent™
tires for evidence of cuts, punctures, and loss of inflation pressure. At a minimum,
ContiSilent™ tires should be inspected once or twice a month and always before a long
trip. Punctures or damage not attended to promptly can result in loss of inflation
pressure and/or damage to the tire. ContiSilent™ tires with cuts and punctures must be
inspected by a trained tire specialist as soon as possible. The trained tire specialist must
inspect the tire carefully and, according to industry standards, determine whether a
permanent repair can be made or whether the tire must be removed from service and
scrapped.

CONTINENTAL TIRE
71
A permanent repair will require removal of the tire from the rim and application of a repair
method specifically approved for ContiSilent™ Tires. ContiSilent™ tires are identified by
a symbol on the tire sidewall. ContiSilent™ tires and non-ContiSilent™ tires may be mixed
on the same vehicle.
In addition to the valuable warranty, safety and maintenance information you will finding
t h

is Warranty we encourage you to visit CTA websites at: www.continentaltire.com or
www.continentaltire.ca for up-to-date changes and a Self-Help knowledge base with
downloadable brochures (customer care link). Please also visit the US Tire Manufacturer
A s

sociation (USTMA) website at https://www.ustires.org/.
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS NOT A WARRANTY THAT YOUR
T I

RE WILL NOT FAIL OR BECOME UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
Contact the authorized dealer where you purchased the vehicle or the nearest
Co
ntinental brand tire dealer. For the nearest Continental brand tire dealer, consult
either the websites or the toll free Customer Relations number(s).
In the United States call: 8 0
0-847-3349
In Canada, call: 855-453-1962
Continental Tire the Americas, LLC1830 MacMillan Park Dr.Fort Mill, SC 29707
Continental Tire Canada, Inc. 6110 Cantay Rd.Mississauga, ON L5R 3W5