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AUDIO SYSTEM
3
TROUBLESHOOTING GUIDE
ExperienceCauseAction
Mismatch of time align-
ment- a user may hear a
short period of program-
ming replayed or an echo,
stutter or skip.The radio stations analog
and digital volume is not
properly aligned or the sta-
tion is in ballgame mode.None, radio broadcast issue. A
user can contact the radio station.
Sound fades, blending in
and out.Radio is shifting between
analog and digital audio.
Reception issue, may clear-up as
the vehicle continues to be driven.
Turning the indicator of the “HD
Radio” button off can force radio in
an analog audio.
Audio mute condition when
an HD2/HD3 multicast
channel had been playing.The radio does not have
access to digital signals at
the moment.This is normal behavior, wait until
the digital signal returns. If out of
the coverage area, seek a new
station.
Audio mute delay when se-
lecting an HD2/HD3 multi-
cast channel preset.
The digital multicast con-
tent is not available until
HD Radio™ broadcast can
be decoded and make the
audio available. This takes
up to 7 seconds.
This is normal behavior, wait for
the audio to become available.
Text information does not
match the present song au-
dio.Data service issue by the
radio broadcaster.
Broadcaster should be notified.
Complete the form;
https://hdradio.com/stations/
feedback.
No text information shown
for the present selected fre-
quency.Data service issue by the
radio broadcaster.Broadcaster should be notified.
Complete the form;
https://hdradio.com/stations/
feedback.
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2. SiriusXM® Satellite Radio
OVERVIEW
Select “SAT” on the “Select Audio Source” screen. ( P.84)
No.Function
Select to display the radio preset buttons. ( P.91)
Select to display a r eceivable channel list. ( P.101)
Select to scan for receivable channels of the selected program type/channel category.
Select to display the “Type List” screen. (P.94)
Select to display text messages.
Select to step up/down frequencies.
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AUDIO SYSTEM
3
WA R N I N G
●FCC WARNING: Changes or modifications in construction not expre ssly approved by the
party responsible for compliance could void the user’s authorit y to operate the equip-
ment.
● Radio frequency exposure.
This device is approved for Mobile Application only and, to com ply with applicable FCC
radio frequency exposure regulations, must be used with a distance of at least 7.9 in.
(20cm) between the antenna and the body of any person at all ti me during use.
NOTICE
●THIS DEVICE COMPLIES WITH PART15 OF THE FCC RULES.
● OPERATION IS SUBJECT TO THE FOLLOWING TWO CONDITIONS,
1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE AND
2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING
INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.
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HOW TO SUBSCRIBE TO
SiriusXM Radio Services
All SiriusXM services, including satel-
lite radio and data services, plus
streaming services, require a subscrip-
tion, sold separately or as a package
by Sirius XM Radio Inc. (or, in Canada,
Sirius XM Canada Inc.), after any trial
subscription which may be included
with your vehicle purchase or lease. To
subscribe after your trial subscription,
call 1-877-447-0011 (U.S.A.) or 1-877-
438-9677 (Canada).
IMPORTANT INFORMATION
ABOUT YOUR SUBSCRIPTION
Your SiriusXM services will automati-
cally stop at the end of your trial unless
you decide to subscribe. If you decide
to continue service, the paid subscrip-
tion plan you choose will automatically
renew and you will be charged the rate
in effect at that time and according to
your chosen payment method. Fees
and taxes apply. You may cancel at
any time by calling 1-866-635-2349.
See SiriusXM Customer Agreement
for complete terms at www.siri-
usxm.com (U.S.A.) or www.siri-
usxm.ca (Canada). All fees and
programming subject to change. Traf-
fic information not available in all mar-
kets.
NOTICE
● It is prohibited to copy, decompile, disas-
semble, reverse engineer, hack, manip-
ulate, or otherwise make available any
technology or software incorporated in
receivers compatible with the SiriusXM
Satellite Radio System or that support
the SiriusXM website, the streaming ser-
vice or any of its content. Furthermore,
the AMBE
® voice compression software
included in this product is protected by
intellectual property rights including pat-
ent rights, copyrights, and trade secrets
of Digital Voice Systems, Inc.
● Note: this applies to SiriusXM Satellite
Radio receivers only and not SiriusXM
Ready devices.
INFORMATION
●ABOUT SiriusXM Services
• Most in-car trials today include Siri-
usXM’s best package All Access. It
includes every channel available on
your radio, plus streaming.
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AUDIO SYSTEM
3If “Ch 000” is selected using the “TUNE”
button, the ID code, which is 8 alphanu-
meric characters, will be displayed. If
another channel is selected, the ID code
will no longer be displayed. The channel
(000) alternates between displaying the
radio ID and the specific radio code.
1Select “Channel List” .
2Select the desired channel category.
3Select the desired channel.
“Info” : Select to display the control
screen.
INFORMATION
● SiriusXM All Access Subscription
• Listen everywhere with All Access. You
get every channel available in your
ride, plus you can listen on the app and
online so you can enjoy the best Sir-
iusXM has to offer, anywhere life takes
you. It’s the only package that gives
you all of our premium programming,
including Howard Stern, every NFL,
MLB
® and NBA game, every
NASCAR® race, NHL® games, 24/7
talk channels dedicated to the biggest
leagues, and more. You get all kinds of
commercial-free music, including
artist-dedicated channels and more,
plus sports, news, talk and entertain-
ment.
Did you know? SiriusXM also delivers
a wide variety of services to certain
vehicles’ entertainment and navigation
systems such as Traffic, Weather,
Sports Scores, Movie Listings, Fuel
Prices, Stock Prices and more. For a
list of available features in your vehi-
cle, visit siriusxm.com/infotainment
and get the most out of your driving
experience.
● RADIO OPERATION
• Look for the Sirius, XM, SiriusXM,
Band, SAT, AUX, Radio or Source but-
ton and you’re in. If you can’t hear us,
it’s easy to get started:
Locate your Radio ID by turning to
Channel 0. If you don’t see your num-
ber there, go to siriusxm.com/
activationhelp to find it.
Visit siriusxm.com/refresh or call
1-855-MYREFRESH (697-3373) to
send a refresh signal to your radio.
Canadian Customers:
Locate your Radio ID by turning to
Channel 0.
Visit siriusxm.ca/refresh
to send a
refresh signal to your radio or call
1-888-539-7474 for service.
DISPLAYING THE RADIO ID
Each XM tuner is identified with a
unique radio ID. The radio ID is re-
quired when activating an XM service
or when reporting a problem.
SELECTING A CHANNEL
FROM THE LIST
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IF THE SATELLITE RADIO TUNER MALFUNCTIONS
When problems occur with the XM tuner, a message will appear on the screen. Re-
ferring to the table below to identify the problem, take the suggested corrective ac-
tion.
MessageExplanation
“Ck Antenna”
The XM antenna is not connected. Check whether the XM antenna
cable is attached securely.
A short circuit occurs in the antenna or the surrounding antenn a ca-
ble. See a Toyota certified dealer for assistance.
“Ch Unauth”
You have not subscribed to XM Satellite Radio. The radio is bei ng
updated with the latest encryption code. Contact XM Satellite R adio
for subscription information. When a contract is canceled, you can
choose “Ch 000” and all free-to-air channels.
The premium channel you selected is not authorized. Wait for ab out
2 seconds until the radio returns to the previous channel or “C h 001”.
If it does not change automatically, select another channel. To listen
to the premium channel, contact XM Satellite Radio.
“No Signal”The XM signal is too weak at the current location. Wait until y our ve-
hicle reaches a location with a stronger signal.
“Loading...”The unit is acquiring audio or program information. Wait until the unit
has received the information.
“Ch Off Air”The channel you selected is not b roadcasting any programming. Se-
lect another channel.
-----There is no song/program title or artist name/feature associate d with
the channel at that time. No action is required.
“Ch Unavail”
The channel you selected is no longer available. Wait for about 2
seconds until the radio returns to the previous channel or “Ch 001”.
If it does not change automatic ally, select another channel.
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3
INFORMATION
●Contact the XM Listener Care C enter at 1-877-447-0011 (U.S.A.) or 1-877-438-9677
(Canada).
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3. INTERNET RADIO
1Display the “Select Audio Source”
screen. (P.84)
2Select the internet radio application.
The internet radio application screen is
displayed.
Perform operations according to the dis-
played application screen.
If a compatible phone is already regis-
tered, it will be connected automatically.
LISTENING TO INTERNET
RADIO
One of Toyota apps features is the
ability to listen to internet radio. In or-
der to use this service, a compatible
phone and the system need to be set
up. For details: P.282
INFORMATION
●Other applications can be activated
while listening to internet radio.
● Some parts of applications can be
adjusted using the switches on the
steering wheel.
● For additional information, refer to
https://www.toyota.com/audio-
multimedia/ or call
1-800-331-4331.