2021 MERCEDES-BENZ V-CLASS MPV air suspension

yo
ur vehicle that wa sav ailable at the time of
going topress. Countr y-specific dif fere nces are
possible. No tethat your vehicle may not be fitted
wi th all functions desc ribed. This is also the case
fo r sy stems and functions releva nt tosaf ety.
Therefore, the equipment on your vehicle may dif‐
fe r from that in the descriptions and illustrations.
The original pur chase agreement documen tation
fo ryo ur vehicle contains a list of all the sy stems
in your vehicle.
Should you ha veany questions concerning equip‐
ment and operation, consult a Mercedes-Benz
Service Centre.
The Operating Instructions and Service Booklet
are impor tant documents and should be kept in
th eve hicle.
Note onvehicles which are equipped bybody
manu factu rers
Alw ays obser vethe body manufacturer's Operat‐
ing Instructions. You could otherwise failto rec‐
ognise dangers. Operating saf
ety &
WARNING Risk of injury duetomalfunc‐
tions or sy stem failure
In order toavo id malfunctions or sy stem fail‐
ures: #
Always ha vethe specified service/
maintenance workas well as any neces‐
sary repairs car ried out at a qualified
specialist workshop. &
WARNING Risk of accident or inju rydue
to improper modifications toelectronic
components
Modifications toelectronic components, their
software or wiring can impair their functional‐
ity and/or the functionality of other net‐
wo rked components or saf ety-re leva nt sys‐
te ms.
This can endanger theve hicle's operating
saf ety. #
You must not tamp er with wiring, elec‐
tronic components, or their software. #
Always ha vewo rkon electrical and elec‐
tronic devices car ried out at a qualified
specialist workshop. If
yo u make any changes tothe on-board elec‐
tronics, thege neral ope rating pe rmit is rende red
in va lid.
Obser vethe "Vehicle electronics" section in
"Technical data". &
WARNING Risk offire due toflammable
materials on hot parts of theex haust sys‐
tem
Flammable material such as lea ves, grass or
twigs may ignite if they come into contact
wi th hot parts of theex haust sy stem. #
When driving on unpa vedro ads or off-
ro ad, regular lych eck theve hicle under‐
side. #
Remo vetrapped plants or other flam‐
mable material, in particular. #
Ifth ere is damage, consult a qualified
specialist workshop immediately. *
NO
TEDama getotheve hicle due todriv‐
ing toofast and due toimpacts tothe
ve hicle underbody or suspension compo‐
nents In
thefo llowing situations, in particular, there
is a risk of damage totheve hicle:
R theve hicle becomes grounded, e.g. on a
high kerb or an unpa vedro ad
R theve hicle is driven toofast over an
obs tacle, e.g. a kerb, speed bump or pot‐
hole
R a heavy object strike sth e underbody or
suspension components
In situations such as these, damage tothe
body, underbody, suspension components,
wheels or tyres may not be visible. Compo‐
nents damaged in this wa y can unexpectedly
fa il or, in the case of an accident, may no lon‐
ge r absorb there sulting forc e as intended.
If th e underbody panelling is damaged, flam‐
mable materials such as lea ves, grass or
twigs can collect between the underbody and
th e underbody panelling. These materials may
ignite if they come into contact wi thhot parts
of theex haust sy stem. #
Have theve hicle checked and repaired
immediately at a qualified specialist
wo rkshop.
or 18
General no tes

#
Alwaysfit th efloor mats securely and as
prescribed in order toensure that there
is alw ays suf ficient room forth e pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. *
NO
TEBattery discharging from using
devices connec tedto the diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the bat‐
te ry, e.g. bydriving a considerable dis‐
ta nce. The connection and use of ano
ther device on the
diagnostics connection can ha vethefo llowing
ef fects:
R Malfunctions in theve hicle sy stem
R Perm anent damage tovehicle components
Please referto thewa rranty term s and conditions
re ga rding this.
In addition, connecting equipment tothe diagnos‐
tics connection can lead toemissions monitoring
information being reset, forex ample. This may
lead totheve hicle failing tomeet therequ ire‐
ments of the next emissions inspection during
th e main inspection. Note
s onchanges tothe engine output
Output inc reases can:
R Change the emission values.
R Lead tomalfunctions.
R Result in consequential damage.
The operating saf ety of the engine is not guaran‐
te ed in all situations.
If th eve hicle's engine output is increased:
R Tyres, suspension, brake sy stem and engine
cooling sy stem must be adap tedto the
inc rease engine output.
R Vehicle must be recertified.
R Report changes in output tothe accident
insurance body.
This will otherwise lead tothe in validation of the
ve hicle's general ope rating pe rmit and its insur‐
ance co verage.
If yo u sell theve hicle, inform the buyer of any
alterations totheve hicle's engine output. This
may constitute a punishable of fence under
national legislation. Qualified speciali
stwo rkshop
A qu alified specialist workshop has the necessary
special skills, tools and qualifications tocor rectly
car ryout any necessary workon your vehicle.
This particularly applies towo rkreleva nt to
saf ety.
Alw ays ha vethefo llowing workon theve hicle
car ried out at a qualified specialist workshop:
R Safety-re leva nt wo rks
R Service and maintenance work
R Repair work
R Modifications as well as ins tallations and con‐
ve rsions
R Workon electronic components
Mercedes-Benz recommends that you use a
Mercedes-Benz service centre forth is purpose. Ve
hicle registration
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tainve hi‐
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehicle
ch ecks if it has your registration data. 22
General no tes

Gene
rally, these are volatile data and will not be
st ored be yond the period of operation but will
only be processed within theve hicle itself. Con‐
trol units, vehicle keys forex ample, of ten contain
da ta memories. Their use permits thete mp orary
or permanent documentation of tech nical infor‐
mation about theve hicle's operating state, com‐
ponent loads, main tenance requirements and
te ch nical events or faults.
Depending on thete ch nical equipment, thefo l‐
lowing data are stored:
R operating status of sy stem components, such
as fill le vels, tyre pressure or battery status
R malfunctions or faults in impor tant sy stem
components, such as lights or brakes
R system reactions in special driving situations,
such as airbag deployment or the inter vention
of stability control sy stems
R information on events in which theve hicle is
damaged
In cer tain cases, it may be requ ired tostore data
th at wo uld ha veotherwise been temp orar y.This
may be the case if theve hicle has de tected a
malfunction, forex ample.
If yo u use services, such as repair services and
maintenance work,st ored operational data as
we ll as theve hicle identification number can be
re ad out and used. They can be read out by
service network emplo yees, such as workshops
and manufacturers or third parties, such as
breakdown services. The same is true in the case
of wa rranty claims and quality assurance meas‐
ures.
In general, there adout is per form ed via the
legally prescribed port forth e diagnostics con‐
nection in theve hicle. The operational data that
are read out document tech nical states of the
ve hicle or of individual components and assist in
th e diagnosis of malfunctions, compliance with
wa rranty obligations and quality impr ovement. To
th at end, these data, in particular information
about component loads, tech nical events, mal‐
functions and other faults may be transmitted
along with theve hicle identification number to
th e manufacturer. In addition, the manufacturer is
subject toproduct liability. Forth is reason, the
manufacturer also uses operational data from the
ve hicle, forex ample, forre calls. These data can
also be used toexamine the cus tomer's warranty
and guarantee claims. Fa
ult memories in theve hicle can be reset by a
service outlet or at your requ est as part of repair
or maintenance work.
Con venience and inf otainment functions
Yo u can store con venience settings and individual
settings in theve hicle and change or reset them
at any time.
Depending on theve hicle equipment, this
includes thefo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate cont rol settings
R individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself.
Depending on theve hicle equipment, this
includes thefo llowing data, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in an integrated
hands-free sy stem or an integrated navigation
sy stem
R entered navigation destinations
R data on the use of Internet services
These data for con venience and inf otainment
functions may be sa ved locally in theve hicle or
th ey may be located on a device which you ha ve
connected totheve hicle, such as a smartphone,
USB flash drive or MP3 pla yer.If yo u ha ve
entered these data yourself, you can dele tethem
at any time.
This data is transmit ted from theve hicle tothird
parties only at your requ est. This applies, in par‐
ticular, when you use online services in accord‐
ance with the settings that you ha veselected.
Smartphone integ ration (e.g. Android Autoor
Apple CarPlay ®
)
If yo ur vehicle is equipped appropriatel y,yo u can
connect your smartphone or ano ther mobile end
device totheve hicle. You can then cont rolth em
by means of the cont rol elements integrated in
th eve hicle. The smartphone's picture and sound
can be output via the multimedia sy stem. Simul‐
ta neously, specific items of information are trans‐
fe rred to yo ur smartphone. Depending on the
type of integration, this includes position data,
day/night mode and other general vehicle sta‐
tuses. For more information, please consult the Gene
ral no tes 25

%
The drive program switches automatically
from
; toA (vehicles with drive pro‐
gram ;). All-wheel drive
Note
s onthe 4MATIC 4MATIC ensures permanent drive
for all four
wheels, and toge ther with ESP ®
it impr oves the
ve hicle's traction.
% In wintry
road conditions, the maximum
ef fect of 4MATIC can be achie ved only if you
use winter tyres (M+S tyres), with sn ow
ch ains if necessar y.
Use DSR (Downhill Speed Regulation) when driv‐
ing downhill off-road (/ page160).
If yo ufa ilto adapt your driving style, 4MATIC can
neither reduce therisk of an accident nor over‐
ri de the la wsof ph ysics. 4MATIC cannot take
account of road, weather and traf fic conditions.
4MATIC is only an aid. You are responsible espe‐
cially for maintaining a safe dis tance from the
ve hicle in front, forve hicle speed, for braking in
good time and forst ay ing in lane. AIRMATIC
Fu
nction of AIRMATIC AIRMATIC is an air suspension sy
stem with an all-
ro und le vel control sy stem, which also ensures
th e best possible suspension and cons tant
ground clearance, even wi tha laden vehicle.
When you drive at speed, theve hicle is lo wered
automatically toimpr ovedriving saf ety and to
re duce fuel consum ption. There is also the option
of raising theve hicle le vel while driving slowl y,
e.g. for driving off public roads. The AIRMATIC
settings are dependent on the drive program
selection.
AIRMATIC consists of thefo llowing functions and
components:
R all-round air suspension
R speed-dependent lo wering toreduce fuel con‐
sum ption
R high le velfo r greater ground clearance when
driving slowly; set with drive program Lift
F/¦, e.g. off public roads
R DYNA MIC SELECT switch
% Fo
rth e drive program Lift,the multifunction
display sho ws theF symbol next tothe transmission position displ
ay. The media dis‐
pl ay forth e multimedia sy stem sho wsthe
¦ symbol.
Ve hicle le vels per drive prog ram
Drive programs Aand¥:
R theve hicle is set tonormal le vel
R at speeds abo veappr ox.11 0 km/h, theve hi‐
cle is lo wered
R at speeds below appr ox.75 km/h, theve hicle
is raised again
Drive prog ram C:
R theve hicle is set tolow le vel
R at higher speeds, theve hicle le vel does not
continue tolower
Drive program F/¦:
R theve hicle is set tohigh le vel
R at speeds abo veappr ox. 30 km/h, theve hicle
le ve l lo wersto the normal le vel
R at speeds below appr ox.10 km/h, theve hicle
is raised again
R Atspeeds abo veappr ox.10 0 km/h, theve hi‐
cle switches todrive prog ram A.
% If
th eve hicle is raised in theLift drive pro‐
gram or lo wered when changing from theLift
drive program toano ther drive program,
occasional creaking noises may occur at the
brake.
% Operation with a trailer or bicycle
rack:if
th e electrical connection has been cor rectly
es tablished, theve hicle remains on normal
le ve lre ga rdless of speed.
Sy stem limits
AIRMATIC may not be available or ha veonly limi‐
te dav ailability in thefo llowing cases:
R The overheating pr otection has been activa‐
te d due tofrequent le velch anges within a
short time. The Compressor is cooling mes‐
sage is then shown in the multifunction dis‐
pla y. 14 6
Driving and pa rking

The use of wheel spacers or brake dust
shields is not permitted and
results in the
in va lidation of theve hicle's general ope rating
pe rm it.
R Ve
hicles with a tyre pressure monitoring
sy stem: allfitted wheels mu stbe equipped
with functioning sensors forth e tyre pressure
monitoring sy stem.
R Attemp eratures below 10°C use winter tyres
or all-season tyres with the M+S marking on
all wheels.
Wi nter tyres bearing the004D snowflake sym‐
bol in addition tothe M+S marking pr ovide
th e best possible grip in wintry road condi‐
tions.
R For M+S tyres, only use tyres with the same
tread.
R Obser vethe maximum permissible speed for
th e M+S tyres fitted.
If th is is below theve hicle's maximum per‐
missible speed, this must be indicated in an
appropriate label in the driver's field of vision.
R Run in new tyres at moderate speeds forthe
fi rs t10 0 km.
R Replace the tyres af ter six years at the latest,
re ga rdless of wear.
Fo r more information on wheels and tyres, con‐
ta ct a qualified specialist workshop.
Also obser vethefo llowing fur ther related sub‐
jects:
R Notes on tyre pressure (/ page 250)
R Tyre pressure table (/ page 251)
R Notes on the emer gency spa rewheel
(/ page 265) Note
s onchanging wheels &
WARNING Risk of injury thro ugh dif fer‐
ent wheel sizes
Inter changing the front and rear wheels can
se verely impair the driving characteristics.
The disk brakes or wheel suspension compo‐
nents may also be damaged. #
Only inter change the front and rear
wheels if the wheels and tyres ha vethe
same dimensions. Inter
changing the front and rear wheels if the
wheels or tyres ha vediffere nt dimensions can
re nder thege neral ope rating pe rmit in valid.
On vehicles with the same front and rear wheel
size, you can inter change the wheels every 5,000
to 10,000 km depending on thewe ar. Ensure the
direction of rotation is maintained forth e wheels.
It is imperative toobser vethe instructions and
saf ety no tes on "Changing a wheel" when doing
so. Size categories of wheels
The de
term ined vehicle speed is displa yed in the
instrument clus ter and is impor tant for control‐
ling the driving saf ety sy stems and driving sys‐
te ms. The display accuracy of the speedome ter
and the odome ter is legally prescribed. De term in‐
ing the speed is dependent on the tyre size or the
ro lling circumference of the tyres. The rim diame‐
te r is alw ays specified in inches.
Fo rth is reason, theve hicle contro l units can be
coded forth efo llowing wheel size categories: Wheel size category 1
19
5/65 R 16 C
205/65 R 16 C
225/60 R 16 C
225/55 R 17 C
225/55 R 17XL
24 5/45 R 18XL Wheel size category 2
225/55 R
17XL
235/55 R 17XL
24 5/55 R 17XL
24 5/45 R 18XL
24 5/50 R 18XL
24 5/45 R 19XL %
Mercedes-Benz
recommends that youstay
within a wheel size category when changing a
tyre. In this wa y,yo uav oid recoding the con‐
trol units. 258
Wheels and tyres

1,
2, 3 ...
4MATIC Function............................................. 14 6
12 V so cket
see Soc ket (12 V)
230 V so cket
see Soc ket (230 V)
360° Camera Care................................................... 229
Opening the camera co ver (r eve rs‐
ing camera)....................................... .169 A
ABS (anti-lock braking sy stem) ............ .154
Ac celeration
see Using kickdown
Ac oustic locking verification signal
Ac tivating/deactivating........................ 49
Ac tivating/deactivating air-recircu‐
lation mode ............................................ .124
Ac tive Brake Assi st
Ac tivating/deactivating...................... 157
Fu nction/no tes.................................. 15 6
Ac tive Di stance Assist DISTRO NIC
Calling up a speed.............................. 16 3
Displ ays.............................................. 16 4
Fu nction............................................. 16 2
Increasing/decreasing speed.............1 63
Re quirements:.................................... 16 3
Selecting............................................ 16 3
St eering wheel buttons.......................1 63
St oring a speed..................................1 63
Switching off/deactivating................. 16 3
Switching on/activating..................... 16 3
Sy stem limitations.............................. 16 2
Ac tive headlamps................................... 107
Ac tive Parking Assist
Exiting a parking space....................... 171
Fu nction............................................. 16 9
Pa rking............................................... 17 0
Sy stem limitations.............................. 16 9
Ad aptive
see Lane Keeping Assist
Ad aptive brake lights .............................158
Ad aptive cruise control
see Active Dis tance Assi stDISTRONIC
Ad aptive Highbeam Assist
Fu nction............................................. 108
Switching on/of f................................ 109Ad
aptive Highbeam Assist Plus
Fu nction............................................. 109
Switching on/of f................................ 11 0
Ad Blue ®
Ad ditive...................................... 148, 272
Displ aying thefill le vel........................ 14 9
Filling capacity.................................. .273
Journe ysabroad................................ .138
No tes.................................................. 14 8
Purity.......................................... 148, 272
To pping up..........................................1 49
Ad d-on equipment ................................... .17
Ad d-on equipment guidelines................. 17
Ad diti ve
Ad Blue ®
...................................... 148, 272
Engine oil........................................... .273
Ad diti ves
Fu el....................................................2 70
Ad diti ves (AdBlue ®
)
see AdBlue ®
Ad diti ves (engine oil)
see Additive
Ad diti ves (fuel)
see Fuel
Af ter-sales service
see ASS YST PLUS service inter val display
Air recirculation but ton
Con venience opening/closing............ 12 5
Air suspension see AIRMATIC
Airbag Activation............................................ .27
Fr ont airbag (driver, co-driver).............. 31
Ins tallation locations............................ 31
Overview.............................................. 31
PA SSENGER AIR BAG indicator lamp... .34
Pr otection impaired.............................. 32
Pr otection pr ovided.............................. 32
Side airbag.......................................... .31
Wi ndow airba g...................................... 31
AIRM ATIC
Suspension........................................ .146
Alarm sy stem
see ATA (Anti -Theft Alarm sy stem)
Alertness assistant see ATTENTION ASSIST
All-wheel drive Notes.................................................. 14 6 Index
311

Smartphone
see Smartphone integration
see Telephone
Sma rtphone integ ration
Overview............................................ 207
Snow chains........................................... 250
Soc ket (12 V)
Fr ont centre console.......................... 102
Re ar.................................................... 103
Soc ket (230 V)
Re ar.................................................... 103
Software update System updates..................................1 97
Sound menu Functions overview............................. 211
Spare wheel Fitting/removing................................2 65
No tes.................................................2 65
Speciali stwo rkshop
see Qualified specialist workshop
Specific absor ption rate .......................... 19
Speed limitation, winter tyres Setting................................................1 60
Speedome ter.......................................... 180
St andard
see Lane Keeping Assist
St anding light......................................... 105
St anding/parking lights
Re placing light sources.......................1 12
St arting assi stance
see Jump -sta rt connection point
St arting-o ffaid
see Hill start assist
St ationary heater
see Auxilia ryheating
St ationary heating
see Auxilia rywa rm-air hea ter
St ationary heating/ventilation
Displ ays (remo tecontrol)................... 12 9
Setting (remo tecontrol)............. 128, 13 2
St ationary heating/ventilation
see Auxilia rywa rm-air hea ter
see Hot-water auxiliary heater
Ste ering wheel
Ad justing.............................................. 96
Ste ering wheel gearshift paddles......... 14 5
Ste ering-wheel but tons ............................. 8 St
op/start function
see ECO start/ stop function
St opping the ala rm(ATA ) ......................... 67
St ow age comp artment in there ar
Jack .................................................... 247
Ve hicle tool kit.................................... 247
St ow age space
Glasses compartment.......................... 97
Suggestions Configuring......................................... 197
Sulphur content.....................................2 70
Summer tyres ......................................... 24 9
Sur round lighting
Switching on/of f................................ 11 0
Suspension see AIRMATIC
SV HC (substances of very high con‐
cern) .......................................................... 23
Switch clock Overview............................................ 13 0
Switch-off delay time Exterior............................................... 11 0
Interior................................................ 111
Switching on the ignition ...................... 13 6
Switching seat heating on/off ................94
Switching the A/C function on/off ......12 2
Switching there ar window heater
on/off...................................................... 12 5
Switching there set function on/off
(control panel) ........................................1 24
Sy stem settings
Overview of the sy stem settings
menu..................................................1 97
Re set function (MBUX multimedia
sy stem).............................................. 200
Sy stem settings
see Language T
Ta ble
see Folding table
Ta il lamps (replacing bulbs) ...................113
Ta ilgate
Ad justing.............................................. 60
EAS Y-PA CK ........................................... 58
Limiting the opening angle...................60
Opening and closing.............................58
Opening in an emer gency..................... 58 Index
325