2021 MERCEDES-BENZ EQC SUV Owners Manual

Ve
hicle Display messages
Possible causes/consequences and M
MSolutions
d Vehicle is operational
Switch off ignition before
exiting *Y
ou are leaving theve hicle in a ready-to-drive state. #
When you lea vetheve hicle, switch off the ignition, secure theve hicle against rolling away and take theke y with
yo u. #
Ifyo u do not lea vetheve hicle, switch off the electrical consumers, e.g. the seat heating. Otherwise, the12 ‑V
battery may discharge and starting the engine may be possible only with the help of a second battery (jump
st art).
ï
Operation only possible in
transmission position P *
The ball neck will not swivel because transmission position h,kor neut rali is selec ted. #
Depress the brake pedal. #
Enga gepark position j.
ï
Trailer coupling in motion *T
he ball neck is retracting/extending.
Do not attem pttospeed up, slow down or initiate the swivel mo vement using your hand, foot or other aids. During
th e swivel mo vement, do not couple a trailer.
When the ball neck has reached an operational position, the display message will disappear. 374
Displaymessa ges and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
ï Check trailer hitch lock *T
he trailer hitch is not operational during a journey with a trailer. &
WARNING Risk of an accident if the ball neck is not loc ked
The trailer may become de tach ed. #
Stop theve hicle immediately in accordance with the traf fic conditions. Do not continue driving. #
Uncouple the trailer and secure it against rolling away. #
Initiate a new swivel mo vement and do not re-couple the trailer until thewa rning/indicator lamp goes out. #
Initiate a new swivel mo vement (/ page 239). #
When the display message disappears, couple up the trailer and drive on.
If th e display message does not disappear, the trailer hitch is malfunctioning and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe
unlo cked ball nec k. #
Consult a qualified specialist workshop.
*T he trailer hitch will not be operational when theve hicle is stationar y. #
Uncouple the coupled trailer and secure it against rolling away. #
Ifth e ball neck has been retracted: initiatea new swivel mo vement (/ page 239).
The ball neck will engage vertically in the loc ked position and then engage beneath the bumper. Display messages and
warning/indicator lamps 375

Display messages
Possible causes/consequences and M
MSolutions #
Ifth e ball neck has been extended: initiate a new swivel mo vement (/ page 239).
The ball neck will engage benea th the bumper.
If th e display message does not disappear, the trailer hitch is malfunctioning and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe
unlo cked ball nec k. #
Consult a qualified specialist workshop.
Ù Steering malfunction
Increased physical effort
See Owner's Manual *T
he po werst eering assis tance is malfunctioning. &
WARNING Risk of an accident due toaltered steering characteristics
If th e po wer assi stance of thesteering fails partially or comple tely, you will need touse more forc eto steer. #
If safe steering is possible, drive on carefully. #
Visit or consult a qualified specialist workshop immediatel y.Ù
Steering malfunction Stop
immediately See Owner's
Manual *T
hesteering is malfunctioning. Steering capability is significant lyimpaired. &
WARNING Risk of accident if steering capability is impaired
If th esteering does not function as intended, theve hicle's operating saf ety is jeopardised. #
Pull over and stop theve hicle safely as soon as possible, paying attention toroad and traf fic conditions.
Do not continue driving under any circums tances. 376
Displaymessa ges and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions #
Consult a qualified specialist workshop. C
*A
t least one door is open. #
Close all doors.
? *T
he bonnet is open. &
WARNING Risk of accident due todriving with the bonn etunlo cked
The bonn etmay open and block your vie w. #
Neverre lease the bonn etwhen driving. #
Before every trip, ensure that the engine bonn etis loc ked. #
Stop theve hicle immediately in accordance with the traf fic conditions. #
Close the bonn et.
A *T
hetailgate is open. #
Close theta ilgate. Display messages and
warning/indicator lamps 377

Display messages
Possible causes/consequences and M
MSolutions
_ Rear left seat backrest not
locked (Example) *T
he seat backrest of the cor responding seat is not engaged. #
Foldthe seat backrest back until it engages.
¥ Top up washer fluid *T
hewasher fluid le vel in thewa sher fluid reser voir has dropped below the minimum. #
Top up thewa sher fluid (/ page 303). Tr
ansmission Display messages
Possible causes/consequences and M MSolutions
Only select Park (P) when
vehicle is stationary *
It is possible toselect the park position jonly if theve hicle is stationar y. #
Tostop, depress the brake pedal. #
Shift the transmission topark position jwhen theve hicle is stationar y.
Apply brake to deselect
Park (P) position *
Yo u ha veattem ptedto shift the transmission out of park position jand into ano ther transmission position. #
Depress the brake pedal. 378
Displaymessa ges and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions #
Select transmission position h,kor neutral i.
To shift out of P or N,
depress brake and start
engine *
Yo u ha veattem ptedto shift the transmission out of park position jor neutral iand into ano ther transmission
position. #
Depress the brake pedal. #
Start the drive sy stem. #
Change the transmission position.
Apply brake to select D or R *
You ha veattem ptedto select transmission position hork. #
Depress the brake pedal. #
Select transmission position hork.
Apply brake to select R *
You ha veattem ptedto select transmission position k. #
Depress the brake pedal. #
Select transmission position k.
Risk of vehicle rolling
Driver door open and trans-
mission not in P *
The driver's door is not fully closed and transmission position h,kor neutral iis selected.
The vehicle may rollaw ay. #
Select pa rkposition jwhen switching off theve hicle.
N permanently active Risk
of vehicle rolling *
While theve hicle is rolling or while you are driving, neutral ihas been en gage d. #
Tostop, depress the brake pedal. Display messages and
warning/indicator lamps 37 9

Display messages
Possible causes/consequences and M
MSolutions #
Shift the transmission topark position jwhile theve hicle is stationar y. #
Tocontinue driving, select transmission position hork.
Without changing gear,
consult workshop *T
he transmission is malfunctioning. It is no longer possible tochange the transmission position. #
If transmission position his selected, consult a qualified specialist workshop and do not change the transmis‐
sion position. #
For all other transmission positions, park theve hicle safely. #
Consult a qualified specialist workshop.
Reversing not poss. Con-
sult workshop *
The transmission is malfunctioning. It is not possible toselect transmission position k. #
Consult a qualified specialist workshop.
Transmission Malfunction
Stop *
The transmission is malfunctioning. The transmission shifts toneutral iautomatically. #
Stop theve hicle immediately in accordance with the traf fic conditions. #
Depress the brake pedal. #
Enga gepark position j. #
Consult a qualified specialist workshop. 380
Display messages and warning/indicator lamps

Brakes
Displ
aymessages
Possible causes/consequences and M
MSolutions
! Parking brake See Owner's
Manual *
The yellow ! indicator lamp is lit. The elect ric pa rking brake is malfunctioning.
To appl y: #
Switch the ignition off and switch it back on. #
Apply the electric parking brake manually (/ page186).
If it is not possible toapply the electric parking brake: #
Consult a qualified specialist workshop. #
Where necessar y,also secure the par kedve hicle against rolling away.
* The yellow ! indicator lamp and there d! indicator lamp are lit. The elect ric pa rking brake is malfunction‐
ing.
To release: #
Swit chthe ignition off and switch it back on. #
Release the electric parking brake manually (/ page186).
or #
Release the electric parking brake automatically (/ page186).
If it is still not possible torelease the electric parking brake: #
Do not continue driving. Consult a qualified specialist workshop. Display messages and
warning/indicator lamps 381