2021 MERCEDES-BENZ EQC SUV Owners Manual

#
Push handle 1ofthe bonn etcatch up wards
and lift the bonn etuntil it opens automati‐
call y.
Closing the bonnet #
Lowe rth e bonn etto a height of around
20 cm and then allow it tofall, applying a lit‐
tle forc e as you let it go. #
Ifth e bonn etcan still be lif ted slightl y,open
th e bonn etagain and close it with a little
more forc e until it engages cor rectly. Che
cking the coolant le vel &
WARNING Risk of bu rns from hot com‐
ponents in the engine compartment
Cer tain components in the engine compart‐
ment may be very hot, e.g. drive sy stem and
cooler. #
Allow the drive sy stem tocool down
and touch on lythe components descri‐
bed belo w. &
WARNING Risk of scalding from hot
coolant
If yo u open the cap when the drive sy stem is
at normal operating temp erature, you could
be scalded. #
Let the drive sy stem cool down before
opening the cap. #
When opening the cap, wear pr otective
gl ove s and saf etygl asses. #
Open the cap slowly torelease pres‐
sure. #
Park theve hicle on a le vel sur face. 302
Maintenance and care

#
Check the coolant temp erature display in the
instrument clus ter.
The coolant temp erature must be below
40°C. #
Slowly turn cap 1anti-clockwise torelease
ove rpressure. #
Continue turning cap 1anti-clockwise and
re mo veit. #
Ifth e coolant le vel is below the mar ker bar
2, visit a qualified specialist workshop, e.g.
a Mercedes-Benz Service Centre. Only ha ve
th e coolant checked or refilled at a qualified
specialist workshop. To
pping up the windsc reen washer sy stem &
WARNING Risk of bu rns from hot com‐
ponents in the engine compartment
Cer tain components in the engine compart‐
ment may be very hot, e.g. drive sy stem and
cooler. #
Allow the drive sy stem tocool down
and touch on lythe components descri‐
bed belo w. &
WARNING Risk offire and injury from
windsc reen washer concentrate
Wi ndsc reen washer concentrate is highly
fl ammable. #
Avoid fire , naked flames, smoking and
th e creation of spar kswhen using wind‐
screen washer concentrate. #
Remo vecap 1bytheta b. #
Top up thewa sher fluid.
% Further information about the windscreen
wa sher fluid (/ page 350) Main
tenance and care 303

Ke
eping the air-water duct free #
Keep the area between the bonn etand the
windscreen free of deposits, e.g. ice, sn ow
and lea ves. Cleaning and care
Information on
washing theve hicle in a car
wa sh &
WARNING Risk of an accident due to
re duced braking po wer af terwa shing the
ve hicle
Braking ef ficiency is reduced af terwa shing
th eve hicle. #
Afterth eve hicle has been washed,
brake carefully while paying attention to
th e traf fic conditions until braking
po we r has been fully restored. *
NO
TEDama gefrom auto matic braking If one of
thefo llowing functions is switched
on, theve hicle brakes automatically in cer‐
ta in situations:
R Active Brake Assi st
R Active Dis tance Assi stDISTRONIC
R HOLD function
R Active Parking Assist
To avo id damage totheve hicle, deactivate
th ese sy stems in thefo llowing or similar sit‐
uations: #
during towing #
in a car wash *
NO
TEDama gedue tounsuitable car
wa sh #
Before driving into a car wash make
sure that the car wash is suitable for
th eve hicle dimensions. #
Ensure there is suf ficient ground clear‐
ance between the underbody and the
guide rails of the car wash. #
Ensure that the clearance width of the
car wash, in particular the width of the
guide rails, is suf ficient. To
avo id damage to yourvehicle when using a
car wash, ensure thefo llowing beforehand:
R Active Dis tance Assi stDISTRONIC is deacti‐
va ted.
R The HOLD function is switched off.
R The 360° Camera or there ve rsing camera is
switched off.
R The side windo wsand sliding sun roof are
comple tely closed.
R The bl owerfo rth eve ntilation/heating is
switched off.
R The windsc reen wiper switch is in position
g.
R The key is at a minimum dis tance of 3 m
aw ay from theve hicle. Otherwise theta ilgate
could open unin tentional ly. 304
Maintenance and care

R
In automatic car washes with con veyo r sys‐
te ms:
- Neutral iis engaged.
- Ifyo uwo uld like tolea vetheve hicle while
it is being washed, make sure theke y is
located in theve hicle. The park position
j isotherwise automatically engaged.
% If, af terth e car wash, youre mo vethewax
from the windscreen and wiper rubbers, this
will pr event smearing and reduce wiper
noise. Information on using a high-p
ressure cleaner &
WARNING Risk of an accident when
using high-pressure cleane rswith round-
spray nozzles
The wate r jet can cause extern ally invisible
damage.
Components damaged in this wa y may unex‐
pec tedly fail. #
Do not use a high-pressure cleaner with
round-spr aynozzles. #
Have damaged tyres or chassis parts
re placed immediatel y. To
avo id damage to yourvehicle, obser vethefo l‐
lowing when using a high-pressure cleaner:
R The key is at a minimum distance of 3 m
aw ay from theve hicle. Otherwise theta ilgate
could open unin tentional ly.
R Maintain a dis tance of at least 30 cm tothe
ve hicle.
R Vehicles with deco rative foil: Parts of your
ve hicle are co vered with a decorative foil.
Maintain a dis tance of at least 70 cm
between thefo il-c ove red parts of theve hicle
and the nozzle of the high-pressure cleaner.
Mo vethe high-pressure cleaner nozzle
around whilst cleaning. The waterte mp era‐
ture of the high-pressure cleaner must not
exc eed 60°C.
R Obser vethe information on the cor rect dis‐
tan ce in the equipment manufacturer's oper‐
ating instructions. R
Do not direct the nozzle of the high-pressure
cleaner directly at sensitive parts, such as
tyres, gaps, elect rical components, batteries,
light sou rces and ventilation slits. Wa
shing theve hicle byhand obse
rveth e legal requ irements, e.g. in a number
of countries, washing byhand is only permitted
in specially designated wash ba ys. #
Use a mild cleaning agent, e.g. car shampoo. #
Washtheve hicle with luk ewarmwate r using
a soft car sponge. When doing so, do not
ex pose theve hicle todirect sunlight. #
Carefully hose theve hicle off with water and
dry using a chamois.
% Obse rveth e no tes on the care of car parts
(/ page 307). Note
s on paint work/matt finish paint work
care Obse
rveth e no tes on cleaning and care toavo id
damaging the paintwor k. Maintenance and care
305

Pa
int
R Insect remains: soak with insect remo ver and
ri nse off the treated areas af terw ards.
R Bird droppings: soak with water and rinse off
af te rw ards.
R Tree resin, oils, fuels and greases: remo veby
ru bbing gently wi tha clo thsoaked in petro‐
leum ether or lighter fluid.
R Coolant and brake fluid: remo vewith a damp
clo thand clean water.
R Tarst ains: use tar remo ver.
R Wax: use silicone remo ver.
R Do not attach sticke rs,fi lms or similar mate‐
ri als.
R Remo vedirt immediately, where possible.
Matt finish
R Only use care products appr ovedfor
Mercedes-Benz.
R Do not polish theve hicle and light-alloy
wheels.
R Only use car washes that cor respond tothe
latest engineering standards. R
Do not use car wash programmes with a final
hot wax treatment.
R Do not use paint cleane rs, buf fing or polish‐
ing products, gloss preser vers, e.g. wax.
R Alw ays ha vepaintwork repairs car ried out at
a qu alified specialist workshop. Note
s on cleaning decorative foils Obser
vethe no tes on matt finish care in the
ch ap ter "No tes on paintwork/matt finish paint‐
wo rkcare" (/ page 305). They also apply to
matt decorative foils.
Obser vethe no tes on cleaning decorative foils to
av oid vehicle damage.
Cleaning
R For cleaning, use plenty of water and a mild
cleaning agent without additives or abrasive
subs tances, e.g. a car sha mpoo appr ovedfor
Mercedes-Benz.
R Remo vedirt immediatel y,where possible,
whilst avoiding rubbing too hard. There is
ot herwise a risk of damaging the decorative
fo il ir reparabl y. R
Ifth ere is dirt on thefinish or if the decora‐
tive foil is dull: use thePa int Cleaner recom‐
mended and appr oved for Mercedes-Benz.
R Insect remains: soak with insect remo ver and
ri nse off the treated areas af terw ards.
R Bird droppings: soak with water and rinse off
af te rw ards.
R Topreve ntwate rst ains, dry a foil-wrapped
ve hicle with a soft, absorbent clo thafter
eve rycar wash.
Av oiding dama getothe decorative foil
R The service life and colouring of decorative
foils are impaired by:
- sunlight
- temp erature, e.g. hot air blo wer
- weather conditions
- stone chippings and dirt
- chemical cleaning agents
- oily products
R Do not use polish on matt decorative foil.
Po lishing will ha vethe ef fect of shining the
fo il-wrapped sur face. 306
Maintenance and care

R
Do not treat matt or stru ctured deco rative
fo ils with wax.Pe rm anent stains may occur.
Sc ratches, cor rosive deposits, areas af fected by
cor rosion and damage caused byincor rect care
cannot al ways be comple tely repaired. In such
cases, visit a qualified specialist workshop.
Yo u can obtain more information on care and
cleaning products from the manufacturer.
In the case of foil-wrapped sur faces, optical dif‐
fe re nces may occur between the sur faces that
we renot pr otected bya decorative foil af ter
re moving a decorative foil.
% Have wo rkor repairs todecorative foils car‐
ri ed out at a qualified specialist workshop,
e.g. in a Mercedes-Benz Service Centre. Note
s on care of car parts &
WARNING Risk of entrapment if the
windscreen wipers are swit ched on while
th e windscreen is being cleaned
If th e windscreen wipers are set in motion
while you are cleaning the windscreen or
wiper blades, you can be trapped bythe
wiper arm. #
Alw ays switch off the windscreen wip‐
ers and the drive sy stem before clean‐
ing the windscreen or wiper blades. To
avo id damage totheve hicle, obser vethe
no tes on cleaning and care of thefo llowing vehi‐
cle parts:
Wheels and rims
R Use wate r and acid-free alloy wheel cleaners.
R Do not use acidic alloy wheel cleaners to
re mo vebrake dust. This could damage wheel
bolts and brake components.
R Toavo id cor rosion of the brake disks and
brakepads, drive theve hicle for a few
minutes af ter cleaning before parking it. The brake disks and brakepads
warm up and dry
out.
Wi ndo ws
R Clean the windo wsinside and outside with a
damp clo thand with a cleaning agent recom‐
mended for Mercedes-Benz.
R Do not use dry clo ths or abrasive or sol vent-
based cleaning agents toclean the inside of
windo ws.
% Remo veextern al fogging or dirt on the wind‐
screen in front of the multifunction camera.
Otherwise, driving sy stems and driving
saf ety sy stems may be impaired or not avail‐
able (/ page187).
Wi per blades
R Movethe wiper arms into there placement
position (/ page132).
R With th e wiper arms folded out, clean the
wiper blades with a damp clo th.
R Do not clean the wiper blades too of ten. Maintenance and care
307

Exterior lighting
R Clean the lenses with a wet sponge and mild
cleaning agent, e.g. car sha mpoo.
R Only use cleaning agents or cleaning clo ths
th at are suitable for plast ic lenses.
Ve hicle soc ket (high-volta gebattery)
R Use clean water and a soft clo thtoclean the
ve hicle soc ket.
R Do not use a high-pressu recleaner or clean‐
ing agents (for example, soap).
Sensors
R Clean the sensors in the front and rear
bumpers with a soft clo thand car shampoo
(/ page 187).
R When using a high -pressure cleaner,maintain
a minimum dis tance of 30 cm.
Re versing camera and 360° Camera
R Open the camera co ver with the multimedia
sy stem (/ page 229).
R Use clean water and a soft clo thtoclean the
came ralens.
R Do not use a high-pressure cleaner. Tr
ailer hitch
R Obse rveth e no tes on care in the trailer hitch
manufacturer's operating instructions.
R Do not clean the ball neck with a high-pres‐
sure cleaner or solvent.
R Remo vetraces of rust on the ball, forex am‐
ple, with a wire brush.
R Remo vedirt with a lint-free clo th.
R After cleaning, lightly oil or grease the ball
head.
% Before using trailers with anti- torsional cou‐
pling, obser vethe manufacturer's operating
instructions. Note
s on care of the interior &
WARNING Risk of inju ryfrom pla stic
parts breaking off af terth e use of sol‐
ve nt-based care products
Ca reand cleaning products con taining sol‐
ve nts can cause su rfaces in the cockpit to
become porous. When the airbags are
deplo yed, plastic parts may break away. #
Do not use any care or cleaning prod‐
ucts containing sol vents toclean the
cockpit. &
WARNING Risk of inju ryor death from
bleached seat belts
Bleaching or dyeing seat belts can se verely
we aken them.
This can, forex ample, cause seat belts to
te ar or fail in an accident. #
Never blea chor dye seat belts. To
avo id damage totheve hicle, obser vethefo l‐
lowing no tes on cleaning and care:
Seat belts R Clean with luk ewarmand soapy water.
R Do not use chemical cleaning agents.
R Do not dry byheating them toove r 80°C or
ex posing them todirect sunlight.
Display
R Switch off the display and let it cool down. 308
Maintenance and care

R
Clean the sur face carefully wi tha mic rofibre
clo thand a suitable display care product
(TF T-LC D).
R Do not use any other agents.
Plastic trim R Clean with a damp microfibre clo th.
R For heavy soiling: use a cleaner recommen‐
ded for Mercedes-Benz.
R Do not attach sticke rs,fi lms or similar mate‐
ri als.
R Do not allow cosmetics, insect repellent or
sun cream tocome in contact wi th the plas‐
tic trim.
Re alwo od and trim elements
R Clean with a mic rofibre clo th.
R Blackpiano-lac quer look: clean with a damp
clo thand soapy water.
R For heavy soiling: use a cleaner recommen‐
ded for Mercedes-Benz.
R Do not use solvent-based cleaning agents,
polishes or waxes. Ro
of lining
R Clean with a brush or dry shampoo.
Carpet R Use a carpet and textile cleaning agent rec‐
ommended for Mercedes-Benz.
Ste ering wheel made of genuine leather or
DINAMICA
* NO
TEDama gecaused bywrong cleaners #
Do not use solvent-based cleaning
agents such as tarre mo ver or wheel
cleaner; neither should you use pol‐
ishes or waxes. Otherwise you may
damage thefinish. R
Clean wi tha damp clo thand 1% soapy water
solution and then wipe with a dry clo th.
R For heavy soiling: use a cleaner recommen‐
ded for Mercedes-Benz.
R Leather care: use a leath er care agentthat
has been recommended for Mercedes-Benz.
R Do not allow the leather tobecome too
damp. R
Do not use a microfibre clo th.
% Leather is a natural product. It has natural
sur face prope rties, such as dif fere nces in
st ru cture, mar kscaused bygrow thand
injury or subtle colour dif fere nces.
Genuine leather seat co vers
R Clean with a damp clo thand then wipe with a
dry clo th.
R Leather care: use a leath er care agentthat
has been recommended for Mercedes-Benz.
R Do not allow th e leathertobecome too
damp.
R Do not use a microfibre clo th.
DINAMICA seat co vers
R Clean with a damp clo th.
R Do not use a mic rofibre clo th.
Imitation leather seat co vers
R Clean with a damp clo thand 1% soapy water.
R Do not use a mic rofibre clo th. Maintenance and care
309