2020 Ram ProMaster Owner's Manual

CUSTOMER ASSISTANCE247
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficul -
ties, the manufacturer has installed special
Telecommunication Devices for the Deaf (TDD)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires. The
manufacturer stands behind only the manufac -
turer's service contracts. If you purchased a
manufacturer's service contract, you will
receive Plan Provisions and an Owner Identifica-
tion Card in the mail within three weeks of the
vehicle delivery date. If you have any questions
about the service contract, call the manufac -
turer's Service Contract National Customer
Hotline at (800) 521-9922 (Canadian resi-
dents, call (800) 465-2001 English / (800)
387-9983 French).
The manufacturer will not stand behind any
service contract that is not the manufacturer's
service contract. It is not responsible for any
service contract other than the manufacturer's
service contract. If you purchased a service
contract that is not a manufacturer's service
contract, and you require service after the
manufacturer's New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those docu -
ments.
10

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248CUSTOMER ASSISTANCE
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major invest -
ment in facilities, tools, and training to assure
that you are absolutely delighted with the
ownership experience. You will be pleased with
their sincere efforts to resolve any warranty
issues or related concerns.WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories
are available from an authorized dealer. They
are recommended for your vehicle in order to
help keep the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington,
D.C.
If you believe that your vehicle has a defect that
could cause a crash or cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (NHTSA)
in addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, an authorized dealer, or
FCA US LLC. To contact NHTSA, you may call the Vehicle
Safety Hotline toll free at 1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://
www.safercar.gov ; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle
safety from http://www.safercar.gov .
In Canada
If you believe that your vehicle has a safety
defect, you should contact the Customer
Service Department immediately. Canadian
customers who wish to report a safety defect to
the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investi -
gations and Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/ .
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.

20_VF_OM_EN_US_t.book Page 248

CUSTOMER ASSISTANCE249
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
the information that students and professional
technicians need in diagnosing/trouble -
shooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle,
system, and/or components is written in
straightforward language with illustrations,
diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These practical manuals make it easy for
students and technicians to find and fix prob-
lems on computer-controlled vehicle systems
and features. They show exactly how to find and
correct problems the first time, using
step-by-step troubleshooting and driveability
procedures, proven diagnostic tests, and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles. Included are starting, operating,
emergency, and maintenance procedures as
well as specifications, capabilities, and safety
tips.
Call toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
www.techauthority.com (US)
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250

INDEX

A

Adding Engine Coolant (Antifreeze)
............... 164
Adding Washing Fluid
............................... 157
Additives, Fuel
....................................... 193
Air Bag
................................................. 74Air Bag Operation............................... 75Air Bag Warning Light.......................... 73Enhanced Accident Response.............. 151Event Data Recorder (EDR)................. 151If Deployment Occurs.......................... 80Maintaining Your Air Bag System............ 81Maintenance..................................... 81Side Air Bags..................................... 76Transporting Pets............................... 89
Air Bag Light
............................... 47, 73, 90
Air Cleaner, Engine (Engine Air Cleaner Filter)
... 159
Air Conditioner Maintenance
...................... 160
Air Conditioner Refrigerant
......................... 160
Air Conditioner System
............................. 160
Air Conditioning Filter
......................... 34, 160
Air Conditioning, Operating Tips
............... 33, 34
Air Filter
.............................................. 159
Air Pressure

Tires.............................................. 177
Alarm
Security Alarm............................. 13, 49

Alarm System
Security Alarm.................................... 13
Alterations/Modifications
Vehicle...............................................8
Antifreeze (Engine Coolant)
................ 164, 195Disposal......................................... 165
Anti-Lock Brake System (ABS)
.......................56
Anti-Lock Warning Light
.............................. 52
Assist, Hill Start
........................................ 60
Auto Down Power Windows
.......................... 35
Auto Up Power Windows
.............................. 35
Automatic Door Locks
................................15
Automatic Transmission
...................... 95, 168Adding Fluid.................................... 168Fluid And Filter Change...................... 168Fluid Change................................... 168Fluid Level Check...................... 167, 168Fluid Type............................... 167, 197Special Additives.............................. 167
AUX Cord
............................................. 238
Auxiliary Driving Systems
............................. 61
B

Battery
......................................... 47, 157Charging System Light......................... 47Keyless Key Fob Replacement............... 10
Belts, Seat
............................................. 90

Body Builders Guide
................................... 8
Body Mechanism Lubrication
..................... 161
B-Pillar Location
.................................... 173
Brake Assist System
................................. 57
Brake Control System, Electronic
................... 57
Brake Fluid
...................................166, 197
Brake System
................................166, 191Anti-Lock (ABS).................................. 56Fluid Check.................................... 166Master Cylinder............................... 166Parking............................................ 94Warning Light.................................... 48
Brake, Parking
........................................ 94
Brake/Transmission Interlock
...................... 96
Bulb Replacement
.................................. 123
Bulbs, Light
....................................91, 123
C

Camera, Rear
....................................... 109
Capacities, Fluid
.................................... 195
Caps, Filler
Fuel.............................................. 111Oil (Engine)..................................... 156Power Steering................................ 103Radiator (Coolant Pressure)................ 165
Car Washes
......................................... 187
Carbon Monoxide Warning
...................89, 194
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251

Cargo Area Cover

..................................... 37
Cargo Compartment
.................................. 37
Cargo Light
............................................ 26
Certification Label
.................................. 112
Change Oil Indicator
.................................. 44
Changing A Flat Tire
........................ 133, 168
Chart, Tire Sizing
.................................... 169
Check Engine Light
(Malfunction Indicator Light)
......................... 55
Checking Your Vehicle For Safety
................... 89
Checks, Safety
........................................ 89
Child Restraint
........................................ 83
Child Restraints
Booster Seats.................................... 86Child Seat Installation.......................... 88Infant And Child Restraints................... 85Older Children And Child Restraints........ 85
Clean Air Gasoline
.................................. 192
Cleaning
Wheels........................................... 183
Climate Control
........................................ 28Manual............................................ 28Rear................................................ 32
Cold Weather Operation
.............................. 92
Compact Spare Tire
................................. 181
Contract, Service
.................................... 247
Cooling Pressure Cap (Radiator Cap)
............. 165

Cooling System
...................................... 163Adding Coolant (Antifreeze)................. 164Coolant Level........................... 163, 165Cooling Capacity............................... 195Disposal Of Used Coolant................... 165Drain, Flush, And Refill....................... 163Inspection....................................... 165Points To Remember......................... 165Pressure Cap................................... 165Radiator Cap................................... 165Selection Of Coolant (Antifreeze).. 164, 195
Corrosion Protection
................................ 187
Cruise Light
............................................53
Cupholders
..................................... 38, 190
Customer Assistance
............................... 246
Customer Programmable Features
................ 199
Cybersecurity
........................................ 198
D

Dealer Service
....................................... 158
Defroster, Windshield
.................................90
Diagnostic System, Onboard
......................... 54
Dimmer Control Switch
............................... 27
Dimmer Switch
Headlight..........................................24
Dipsticks
Automatic Transmission..................... 168Power Steering................................. 103
Disable Vehicle Towing
............................. 149

Disposal
Antifreeze (Engine Coolant)................ 165
Door Ajar
.............................................. 47
Door Ajar Light
........................................ 47
Door Locks
............................................ 14Automatic........................................ 15
Doors
.................................................. 14
Driver’s Seat Back Tilt
............................... 15
Driving
Through Flowing, Rising, Or Shallow
Standing Water
............................... 121
E

Electric Brake Control System
....................... 57
Electric Remote Mirrors
.............................. 22
Electrical Power Outlets
............................. 39
Electronic Speed Control (Cruise Control)
....... 103
Electronic Stability Control (ESC)
................... 57
Electronic Throttle Control Warning Light
.......... 48
Emergency, In Case Of
Freeing Vehicle When Stuck............... 149Jacking...................................133, 168Jump Starting.................................. 145
Emission Control System Maintenance
............ 55
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Engine

................................................ 156Air Cleaner...................................... 159Block Heater..................................... 93Break-In Recommendations.................. 93Compartment.................................. 156Compartment Identification................ 156Coolant (Antifreeze)................... 163, 195Cooling........................................... 163Exhaust Gas Caution................... 89, 194Fails To Start..................................... 92Flooded, Starting................................ 92Fuel Requirements................... 192, 195Jump Starting.................................. 145Oil......................................... 158, 195Oil Filler Cap.................................... 156Oil Filter......................................... 159Oil Selection............................ 158, 195Oil Synthetic.................................... 159Overheating.................................... 147Starting............................................ 92
Engine Oil Viscosity
................................. 159
Engine Oil Viscosity Chart
.......................... 159
Enhanced Accident Response Feature
........... 151
Entry System, Illuminated
............................ 27
Ethanol
............................................... 193
Exhaust Gas Cautions
........................ 89, 194
Exhaust System
............................... 89, 162
Exterior Lights
................................... 23, 91
F

Filters
Air Cleaner
...................................... 159Air Conditioning.......................... 34, 160Engine Oil............................... 159, 195Engine Oil Disposal........................... 159
Flashers
Hazard Warning................................ 123Turn Signals................................ 53, 91
Flat Tire Changing
........................... 168, 181
Flat Tire Stowage
............................ 168, 181
Flooded Engine Starting
.............................. 92
Fluid Capacities
.....................................195
Fluid Leaks
............................................. 91
Fluid Level Checks
Automatic Transmission..................... 168Brake............................................. 166Cooling System................................ 163Power Steering................................. 103
Fluids And Lubricants
............................... 195
Fog Lights
.............................................. 25
Fold-Flat Seats
........................................ 15
Four-Way Hazard Flasher
........................... 123
Freeing A Stuck Vehicle
............................ 149

Fuel
.................................................. 192Additives........................................ 193Clean Air........................................ 192Ethanol.......................................... 193Filler Cap (Gas Cap).......................... 111Gasoline........................................ 192Materials Added.............................. 193Methanol....................................... 193Octane Rating..........................192, 195Requirements..........................192, 195Tank Capacity................................. 195
Fuses
................................................ 128
G

Gas Cap (Fuel Filler Cap)
.......................... 111
Gasoline, Clean Air
................................. 192
Gasoline, Reformulated
........................... 192
Gear Ranges
.......................................... 97
Gear Selector Override
............................. 148
Glass Cleaning
...................................... 190
Gross Axle Weight Rating
...................112, 113
Gross Vehicle Weight Rating
...............112, 113
Guide
Body Builders...................................... 8
GVWR
................................................ 112
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253
H

Hazard
Driving Through Flowing, Rising,
Or Shallow Standing Water
................. 121
Hazard Warning Flashers
.......................... 123
Head Restraints
....................................... 20
Headlights
Cleaning......................................... 187High Beam........................................ 24High Beam/Low Beam Select Switch....... 24Passing............................................ 24Switch.............................................. 23
Heated Mirrors
........................................ 23
Heated Seats
.......................................... 18
Heater, Engine Block
................................. 93
High Beam/Low Beam Select (Dimmer) Switch
... 24
Hill Start Assist
........................................ 60
Hitches
Trailer Towing.................................. 114
Hood Prop
............................................. 36
Hood Release
......................................... 36
I

Ignition
.................................................11Key.............................................. 9, 11Switch.............................................. 11
Ignition Key Removal
.................................11
Illuminated Entry
......................................27
Immobilizer (Sentry Key)
............................. 12
Inside Rearview Mirror
................................21
Instrument Cluster
.............................. 41, 53Display............................................. 43
Instrument Panel Lens Cleaning
................... 189
Interior And Instrument Lights
.......................25
Interior Appearance Care
........................... 188
Interior Lights
..........................................25
Intermittent Wipers (Delay Wipers)
..................28
Introduction
..............................................7
iPod/USB/MP3 Control
............................. 238
J

Jack Location
........................................ 133
Jack Operation
.............................. 133, 168
Jacking And Tire Changing
......................... 133
Jacking And Tire Changing Instructions
...........135
Jump Starting
........................................ 145
K

Key Fob
Programming Additional Key Fobs
.......... 10
Key Fob Battery Service (Remote Keyless Entry)
.. 10
Key Fob Programming (Remote Keyless Entry)
.... 10
Key-In Reminder
...................................... 12
Keys
..................................................... 9Replacement.................................... 12Sentry (Immobilizer)............................ 12
L

Lane Change Assist
.................................. 25
Lap/Shoulder Belts
.................................. 67
Latches
................................................ 91Hood............................................... 36
Lead Free Gasoline
................................ 192
Leaks, Fluid
........................................... 91
Life Of Tires
......................................... 179
Light Bulbs
.....................................91, 123
Lights
.................................................. 91Air Bag................................. 47, 73, 90Brake Assist Warning.......................... 59Brake Warning.................................. 48Bulb Replacement............................ 123Cruise............................................. 53Daytime Running............................... 24Dimmer Switch, Headlight...............23, 2411
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254
Electronic Stability Program(ESP) Indicator
................................. 48, 59Exterior...................................... 23, 91Hazard Warning Flasher..................... 123Headlights........................................ 23High Beam........................................ 24Illuminated Entry................................ 27Interior............................................. 25Malfunction Indicator (Check Engine)...... 51Park.......................................... 24, 53Passing............................................ 24Security Alarm................................... 49Service........................................... 123Tire Pressure Monitoring (TPMS)............ 61Traction Control.................................. 59Turn Signals.......................... 23, 53, 91Warning Instrument Cluster Descriptions................... 48, 53
Loading Vehicle
............................. 112, 113Capacities....................................... 113Tires.............................................. 173
Locks
Automatic Door............................ 14, 15
Low Tire Pressure System
............................ 61
Lubrication, Body
................................... 161
Lug Nuts/Bolts
...................................... 191
M

Maintenance Free Battery
.......................... 157
Maintenance Schedule
............................. 152
Malfunction Indicator Light (Check Engine)
.. 51, 55
Manual
Service........................................... 249
Methanol
............................................. 193
Mirrors
.................................................21Electric Remote.................................. 22Exterior Folding.................................. 22Heated............................................. 23Outside............................................21Rearview..........................................21
Modifications/Alterations
Vehicle...............................................8
Monitor, Tire Pressure System
.......................61
Mopar Parts
..........................................248
MP3 Control
......................................... 238
Multi-Function Control Lever
......................... 23
N

New Vehicle Break-In Period
......................... 93
O

Occupant Restraints
................................. 64
Octane Rating, Gasoline (Fuel)
.................... 192
Oil Change Indicator
................................. 44Reset.............................................. 44
Oil Filter, Change
................................... 159
Oil Filter, Selection
................................. 159
Oil Pressure Light
..................................... 49
Oil, Engine
....................................158, 195Capacity........................................ 195Change Interval............................... 158Dipstick......................................... 157Disposal........................................ 159Filter...................................... 159, 195Filter Disposal................................. 159Identification Logo............................ 159Materials Added To.......................... 159Pressure Warning Light....................... 49Recommendation.....................158, 195Synthetic........................................ 159Viscosity................................. 159, 195
Onboard Diagnostic System
......................... 54
Operating Precautions
............................... 54
Operator Manual
Owner's Manual............................ 8, 249
Outside Rearview Mirrors
............................ 21
Overheating, Engine
................................ 147
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