2020 Ram ProMaster Owner's Manual

7
INTRODUCTION
INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle.
Be assured that it represents precision work-
manship, distinctive styling, and high quality.
This Owner’s Manual has been prepared with
the assistance of service and engineering
specialists to acquaint you with the operation
and maintenance of your vehicle. It is supple -
mented by Warranty Information and customer
oriented documents available online. Within
this information, you will find a description of
the services that FCA US LLC offers to its
customers, the vehicle's warranty coverage,
and the details of the terms and conditions for
maintaining its validity. Please take the time to
read all of these publications carefully before driving your vehicle for the first time. Following
the instructions, recommendations, tips, and
important warnings in this manual will help
assure safe and enjoyable operation of your
vehicle. Be sure you are familiar with all vehicle
controls, particularly those used for braking,
steering, transmission, and transfer case
shifting (if equipped). Learn how your vehicle
handles on different road surfaces. Your driving
skills will improve with experience.
This Owner’s Manual describes all versions of
this vehicle. Options and equipment dedicated
to specific markets or versions are not expressly
indicated in the text. Therefore, you should only
consider the information which is related to the
trim level, engine, and version that you have
purchased. Any content introduced throughout
the Owner’s Information, that may or may not be
applicable to your vehicle, will be identified with the wording “If Equipped”. All data contained in
this publication are intended to help you use
your vehicle in the best possible way. FCA US
LLC aims at a constant improvement of the
vehicles produced. For this reason, it reserves
the right to make changes to the model
described for technical and/or commercial
reasons. For further information, contact an
authorized dealer.
When it comes to service, remember that an
authorized dealer knows your vehicle best, has
factory-trained technicians and genuine
MOPAR® parts, and cares about your satisfac
-
tion.
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8INTRODUCTION
HOW TO USE THIS MANUAL
Essential Information
Consult the Table of Contents to determine
which section contains the information you
desire.
Since the specification of your vehicle depends
on the items of equipment ordered, certain
descriptions and illustrations may differ from
your vehicle's equipment.
The detailed Index at the back of this Owner's
Manual contains a complete listing of all
subjects.
Symbols
Some vehicle components have colored labels
whose symbols indicate precautions to be
observed when using this component. Refer to
“Warning Lights and Messages” in “Getting To
Know Your Instrument Panel” for further infor -
mation on the symbols used in your vehicle.
WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS
against operating procedures that could result
in a collision, bodily injury, and/or death. It also
contains CAUTIONS against procedures that
could result in damage to your vehicle. If you do
not read this entire Owner’s Manual, you may
miss important information. Observe all Warn -
ings and Cautions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not
apply to body modifications or special equip -
ment installed by van conversion/camper
manufacturers/body builders. US residents
refer to the Warranty Information, Section
2.1.C. Canadian residents refer to the “What Is
Not Covered” section of the Warranty Informa -
tion. Such equipment includes video monitors,
VCRs, heaters, stoves, refrigerators, etc. For
warranty coverage and service on these items,
contact the applicable manufacturer. Operating instructions for the special equip
-
ment installed by the conversion/camper
manufacturer should also be supplied with your
vehicle. If these instructions are missing, please
contact an authorized dealer for assistance in
obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builder’s Guide
refer to www.rambodybuilder.com . This website
contains dimensional and technical specifica -
tions for your vehicle. It is intended for Second
Stage Manufacturer's technical support. For
service issues, contact an authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle
could seriously affect its roadworthiness and
safety and may lead to a collision resulting in
serious injury or death.

20_VF_OM_EN_US_t.book Page 8

9
GETTING TO KNOW YOUR VEHICLE
KEYS
Key Fob
Your vehicle uses a key start ignition system.
The ignition system consists of a key fob with a
Remote Keyless Entry (RKE) and an ignition
switch.
The key fob contains an integrated mechanical
key. To use the mechanical key, simply push the
mechanical key release button.
The vehicle is supplied with a code card
containing key code numbers to order duplicate
keys, and the authorized dealer that sold you
your new vehicle has the key code numbers for
your vehicle locks. These numbers can be used
to order duplicate keys.Key Fob With Integrated Mechanical Key
Remote Keyless Entry (RKE)
This system allows you to lock or unlock the
doors from distances up to approximately 66 ft
(20 m) using a hand-held key fob. The key fob
does not need to be pointed at the vehicle to
activate the system. NOTE:
The key fob may not be able to be detected by
the vehicle if it is located next to a mobile
phone, laptop or other electronic device; these
devices may block the key fob’s wireless signal.
Key Fob
To Unlock The Doors
Push and release the unlock button on key fob
once to unlock only the front doors. Push and
release the cargo unlock button on key fob once
to unlock the cargo area (rear lateral sliding
doors and rear door). The turn signal lights will
flash twice to acknowledge the unlock signal.
1 — Mechanical Key Release Button
2 — Driver/Passenger Unlock Button
3 — Lock Button
4 — Cargo Lock/Unlock Button
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10GETTING TO KNOW YOUR VEHICLE
To Lock The Doors
Push and release the lock button on the key fob
to lock all doors. The turn signal lights will flash
once to acknowledge the signal. If a door is
open, the turn signal lights will flash at an
increased rate.
Locking Doors With A Key
1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
Refer to “Dealer Service” in “Servicing And
Maintenance” for maintenance procedures.
Sound Horn With Lock
This feature will cause the horn to chirp when
the doors are locked with the key fob. This
feature can be turned on or turned off. To
change the current setting, refer to “Uconnect
Settings” in “Multimedia” for further informa -
tion.
Key Fob Battery Replacement
NOTE:
Perchlorate Material – special handling may
apply. See www.dtsc.ca.gov/hazardouswaste/
perchlorate . The recommended replacement battery is
CR2032.
1. Push the mechanical key release button
and release the mechanical key to access
the battery case screw located on the side
of the key fob.
2. Rotate the screw located on the side of the key fob using a small screwdriver.
Key Fob Screw Location
3. Take out the battery case. Remove and replace the battery observing its polarity.
4. Refit the battery case inside the key fob and turn the screw to lock it into place.
Programming Additional Key Fobs
Programming the key fob may be performed by
an authorized dealer.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful interfer -
ence, and
2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Develop -
ment applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux
conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en comprom -
ettre le fonctionnement.

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GETTING TO KNOW YOUR VEHICLE11
(Continued)
La operación de este equipo está sujeta a las
siguientes dos condiciones:
1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y
2. este equipo o dispositivo debe aceptar cual -
quier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
IGNITION SWITCH
Mechanical Ignition Switch
1. Place the gear selector in PARK (if equipped with an automatic transmission).
2. Rotate the key to the STOP (OFF/LOCK) position.
3. Remove the key from the mechanical igni -
tion switch. Mechanical Ignition Switch Positions
1 — STOP (OFF/LOCK)
2 — MAR (ACC/ON/RUN)
3 — AVV (START)
WARNING!
Before exiting a vehicle, always shift the
automatic transmission into PARK, apply
the parking brake, turn the vehicle OFF,
remove the key fobs from vehicle, and lock
all doors and lock your vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle. Leaving
children in a vehicle unattended is
dangerous for a number of reasons. A child
or others could be seriously or fatally
injured. Children should be warned not to
touch the parking brake, brake pedal or the
gear selector.
Allowing children to be in a vehicle unat
-
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil -
dren. A child could operate power windows,
other controls, or move the vehicle.
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
WARNING!
(Continued)

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12GETTING TO KNOW YOUR VEHICLE
Key-In-Ignition Reminder
Opening the driver's door when the key is in the
ignition and the ignition switch position is STOP
(OFF/LOCK) sounds a signal to remove the key.
SENTRY KEY
The Sentry Key Immobilizer System prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked.
The system uses ignition keys which have an
embedded electronic chip (transponder) to
prevent unauthorized vehicle operation. There -
fore, only keys that are programmed to the
vehicle can be used to start and operate the
vehicle. NOTE:
A key which has not been programmed is also
considered an invalid key, even if it is cut to fit
the ignition switch lock cylinder for that vehicle.
If the vehicle security light is on after the key is
turned to the MAR (ACC/ON/RUN) position, it
indicates that there is a problem with the elec
-
tronics.

All of the keys provided with your new vehicle
have been programmed to the vehicle elec -
tronics.

Replacement Keys
NOTE:
Only keys that have been programmed to the
vehicle electronics can be used to start the
vehicle. Once a Sentry Key has been
programmed to a vehicle, it cannot be
programmed to any other vehicle. When having
the Sentry Key Immobilizer System serviced,
bring all vehicle keys with you to an authorized
dealer.
The VIN is required for authorized dealer
replacement of keys. Duplication of keys may
be performed at an authorized dealer.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
CAUTION!
An unlocked vehicle is an invitation. Always
remove the key from the ignition and lock all
the doors when leaving the vehicle
unattended.
CAUTION!
Always remove the Sentry Key from the
vehicle and lock all doors when leaving the
vehicle unattended.
The Sentry Key Immobilizer system is not
compatible with some aftermarket remote
starting systems. Use of these systems may
result in vehicle starting problems and loss
of security protection.

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GETTING TO KNOW YOUR VEHICLE13
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful interfer -
ence, and
2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Develop -
ment applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux
conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en comprom -
ettre le fonctionnement. La operación de este equipo está sujeta a las
siguientes dos condiciones:
1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y
2. este equipo o dispositivo debe aceptar cual -
quier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
VEHICLE SECURITY ALARM — IF EQUIPPED
The vehicle security alarm monitors the vehicle
doors and ignition for unauthorized operation.
When the vehicle security alarm is activated,
interior switches for door locks are disabled.
The system provides both audible and visible
signals. For the first three minutes, the horn will
sound, and the turn signal lights will flash. For
an additional 15 minutes, only the turn signal
lights will flash.
To Arm The System
To arm the system, the vehicle security alarm
will set when you use the key fob to lock the
doors. If a door or the hood is not properly shut,
the alarm system will not be armed.
To Disarm The System
Use the key fob to unlock the door and disarm
the system.
The vehicle security alarm will also disarm if a
programmed Sentry Key is inserted into the igni -
tion switch. To exit the alarming mode, push the
key fob unlock button, or insert a programmed
Sentry Key into the ignition switch.
The vehicle security alarm is designed to protect
your vehicle. However, you can create condi -
tions where the system will give you a false
alarm. If one of the previously described arming
sequences has occurred, the vehicle security
alarm will arm regardless of whether you are in
the vehicle or not. If you remain in the vehicle
and open a door, the alarm will sound. If this
occurs, disarm the vehicle security alarm.
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14GETTING TO KNOW YOUR VEHICLE
(Continued)
Rearming Of The System
If the system has not been disabled, the vehicle
security alarm will rearm itself after the 15 addi -
tional minutes of turn lamps flashing. If the
condition which initiated the alarm is still
present, the system will ignore that condition
and monitor the remaining doors and ignition.
Security System Manual Override
The vehicle security alarm will not arm/disarm if
you lock/unlock the doors using the manual
door lock plunger.
DOORS
Power Door Locks
The central lock/unlock button has an LED that
indicates whether the doors are locked or
unlocked.
LED ON: Doors locked. Push the right side of
the central lock/unlock button once again to
centrally unlock all doors. The LED will switch
off.
LED OFF: Doors unlocked. Push the left side
of the central lock/unlock button again to
centrally lock all doors. The doors will be
locked only if all the doors are properly
closed. Once the doors have been locked with the key
fob, it will no longer be possible to unlock them
by pushing the central lock/unlock button.
To unlock the front doors, pull the inside door
handle to the detent.
The load compartment power door lock switch
is located on the driver door trim panel. Use this
switch to lock or unlock the load compartment
doors.
Load Compartment Power Door Lock Switch
WARNING!
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
For personal security and safety in the
event of a collision, lock the vehicle doors
as you drive as well as when you park and
leave the vehicle.
Before exiting a vehicle, always shift the
automatic transmission into PARK or the
manual transmission into FIRST gear or
REVERSE, apply the parking brake, turn the
vehicle OFF, remove the key fobs from
vehicle, and lock all doors. and lock your
vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil -
dren. A child could operate power windows,
other controls, or move the vehicle.
WARNING!
(Continued)
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