2020 Ram ProMaster Owner's Manual

RAM PROMASTER
2020 OWNER’S MANUAL
`

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION ......................................................................................................................... 7
2 GETTING TO KNOW YOUR VEHICLE ................................................................................ 9
3 GETTING TO KNOW YOUR INSTRUMENT PANEL .....................................................41
4 SAFETY ........................................................................................................................................56 5 STARTING AND OPERATING .............................................................................................92
6 IN CASE OF EMERGENCY .................................................................................................. 123 7 SERVICING AND MAINTENANCE ................................................................................... 152
8 TECHNICAL SPECIFICATIONS .......................................................................................... 191
9 MULTIMEDIA ............................................................................................................................ 198
10 CUSTOMER ASSISTANCE ................................................................................................. 246
11 INDEX.......................................................................................................................................... 250
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INTRODUCTION

INTRODUCTION ......................................................... 7
HOW TO USE THIS MANUAL ................................... 8
Essential Information ........................................... 8
Symbols ................................................................. 8

WARNINGS AND CAUTIONS ................................... 8
VAN CONVERSIONS/CAMPERS .............................. 8
VEHICLE MODIFICATIONS/ALTERATIONS ............. 8

GETTING TO KNOW YOUR VEHICLE

KEYS .......................................................................... 9
Key Fob ................................................................. 9

IGNITION SWITCH ................................................... 11

Mechanical Ignition Switch ................................ 11
Key-In-Ignition Reminder ................................... 12

SENTRY KEY............................................................. 12

Replacement Keys ............................................ 12
General Information ........................................... 12

VEHICLE SECURITY ALARM — IF EQUIPPED ....... 13

To Arm The System ............................................. 13
To Disarm The System ....................................... 13
Rearming Of The System ................................... 14
Security System Manual Override ..................... 14

DOORS ..................................................................... 14

Power Door Locks .............................................. 14
Auto Unlock Doors .............................................. 15
Automatic Door Locks ........................................ 15
SEATS .......................................................................15

Manual Adjustments .......................................... 15
Heated Seats — If Equipped .............................. 18
Fold Down Tray — If Equipped ........................... 19
Adjustable Armrests — If Equipped ................... 19

HEAD RESTRAINTS ................................................20

Front Head Restraint Adjustment ..................... 20
Front Head Restraint Removal .......................... 20

STEERING WHEEL ...................................................21

Telescoping Steering Column ............................ 21

MIRRORS .................................................................21

Inside Day/Night Mirror — If Equipped ............ 21
Outside Mirrors .................................................. 21
Power Mirrors — If Equipped ............................. 22
Power Folding Mirrors — If Equipped ................ 22
Heated Mirrors — If Equipped............................ 23

EXTERIOR LIGHTS ...................................................23

Multifunction Lever ........................................... 23
Headlights .......................................................... 23
Daytime Running Lights (DRLs) —
If Equipped ......................................................... 24 High Beam/Low Beam Select Switch .............. 24
Flash-To-Pass ..................................................... 24
Parking Lights .................................................... 24
Follow Me Home/Headlight Delay .................... 24
Fog Lights — If Equipped ................................... 25
Turn Signals ........................................................ 25
Lane Change Assist............................................ 25
Battery Saver ...................................................... 25
INTERIOR LIGHTS ................................................... 25

Courtesy Lights....................................................25
Illuminated Entry .................................................27

WIPERS AND WASHERS ........................................ 27

Front Wiper Operation .......................................27

CLIMATE CONTROLS .............................................. 28

Manual Climate Control Overview......................28
Climate Control Functions ..................................33
Operating Tips .....................................................33

WINDOWS ............................................................... 35

Power Windows ..................................................35
Window Bar Grates — If Equipped .....................36
Wind Buffeting ....................................................36

HOOD ........................................................................ 36

Opening ...............................................................36
Closing .................................................................37

CARGO AREA FEATURES ....................................... 37
INTERNAL EQUIPMENT .......................................... 37

Storage ................................................................37
Cupholders ..........................................................38
Power Outlets ......................................................39
Auxiliary Switches — If Equipped ........................40

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GETTING TO KNOW YOUR INSTRUMENT
PANEL

INSTRUMENT CLUSTER .......................................... 41
Instrument Cluster Descriptions........................ 42

INSTRUMENT CLUSTER DISPLAY ......................... 43

Location And Controls ........................................ 43
Change Engine Oil .............................................. 44
Display Setup Menu ........................................... 44
Values Displayed ................................................ 45
Personal Settings (Customer-Programmable
Features) ............................................................. 46

TRIP COMPUTER ..................................................... 46

Trip Button .......................................................... 46
Trip Functions ..................................................... 46

WARNING LIGHTS AND MESSAGES ..................... 47

Red Warning Lights ............................................ 47
Yellow Warning Lights ........................................ 50
Yellow Indicator Lights ....................................... 52
Green Indicator Lights ........................................ 53
Blue Indicator Lights .......................................... 53

ONBOARD DIAGNOSTIC SYSTEM — OBD II ........ 54

Onboard Diagnostic System (OBD II)
Cybersecurity ...................................................... 54

EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ............................................................. 55

SAFETY

SAFETY FEATURES ..................................................56

Four-Wheel Anti-Lock Brake System (ABS) ....... 56
Electronic Brake Control (EBC) System ........... 57

AUXILIARY DRIVING SYSTEMS ..............................61

Tire Pressure Monitoring System (TPMS) ......... 61

OCCUPANT RESTRAINT SYSTEMS .......................64

Occupant Restraint Systems Features ............ 64
Important Safety Precautions............................ 65
Seat Belt Systems ............................................. 66
Supplemental Restraint Systems (SRS) ........... 73
Child Restraints .................................................. 83
Transporting Pets .............................................. 89

SAFETY TIPS ............................................................89

Transporting Passengers ................................... 89
Exhaust Gas ........................................................ 89
Safety Checks You Should Make Inside
The Vehicle ........................................................ 90 Periodic Safety Checks You Should Make
Outside The Vehicle ........................................... 91

STARTING AND OPERATING

STARTING THE ENGINE ..........................................92

Automatic Transmission .................................... 92
Normal Starting .................................................. 92
Cold Weather Operation
(Below –22°F Or −30°C) ................................. 92 If Engine Fails To Start ....................................... 92
After Starting ...................................................... 93
ENGINE BLOCK HEATER — IF EQUIPPED ............ 93
ENGINE BREAK-IN RECOMMENDATIONS ........... 93
PARKING BRAKE ................................................... 94
AUTOMATIC TRANSMISSION ................................ 95

Key Ignition Park Interlock .................................96
Brake/Transmission Shift Interlock System ....96
Six-Speed Automatic Transmission ...................96

POWER STEERING ............................................... 102

Power Steering Fluid Check ........................... 103

SPEED CONTROL — IF EQUIPPED ......................103

To Activate ........................................................ 103
To Set A Desired Speed ................................... 104
To Vary The Speed Setting .............................. 104
To Accelerate For Passing ............................... 105
To Resume Speed ............................................ 105
To Deactivate ................................................... 105

PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ..........................................................105

ParkSense Rear Park Assist Sensors ............. 106
ParkSense Rear Park Assist Alerts ................. 106
ParkSense Rear Park Assist Failure
Indications ........................................................ 108 Cleaning The ParkSense System .................... 108
ParkSense Rear Park Assist System Usage
Precautions ...................................................... 108

PARKVIEW REAR BACK UP CAMERA ............... 109
REFUELING THE VEHICLE.....................................111

Loose Fuel Filler Cap Message ....................... 111

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VEHICLE LOADING ................................................112
Vehicle Certification Label ............................... 112
Gross Vehicle Weight Rating (GVWR) .............. 112
Gross Axle Weight Rating (GAWR) .................. 112
Tire Size .............................................................112
Rim Size ............................................................ 112
Inflation Pressure ............................................. 112
Curb Weight ...................................................... 112
Overloading ....................................................... 112
Loading .............................................................113

TRAILER TOWING ..................................................113

Common Towing Definitions ............................113
Trailer Hitch Classification ............................... 114
Trailer Towing Weights
(Maximum Trailer Weight Ratings) ................. 115 Trailer And Tongue Weight ..............................115Towing Requirements ..................................... 116
Towing Tips ...................................................... 118

RECREATIONAL TOWING
(BEHIND MOTORHOME, ETC.) ............................120

Towing This Vehicle Behind Another Vehicle .. 120
Recreational Towing ......................................... 120

DRIVING TIPS.........................................................121

Driving On Slippery Surfaces ..........................121
Driving Through Water ....................................121

IN CASE OF EMERGENCY

HAZARD WARNING FLASHERS ..........................123 BULB REPLACEMENT ........................................... 123

Replacement Bulbs .......................................... 123
Replacing Exterior Bulbs .................................. 125
Replacing Interior Bulbs .................................. 127

FUSES..................................................................... 128

Underhood Fuses ............................................. 128
Interior Fuses.................................................... 131
Right Central Pillar Fuses ................................ 132

JACKING AND TIRE CHANGING .......................... 133

Jack Location .................................................... 133
Spare Tire Removal .......................................... 134
Preparations For Jacking ................................. 135
Jacking Instructions ......................................... 136Wheel Covers .................................................... 139

TIRE SERVICE KIT — IF EQUIPPED ...................... 139

Tire Service Kit Storage ................................... 139
Tire Service Kit Components And Operation .. 140Tire Service Kit Usage Precautions ................. 140
Sealing A Tire With Tire Service Kit ................. 142

JUMP STARTING ................................................... 145

Preparations For Jump Start ........................... 145
Jump Starting Procedure ................................. 146
Battery Location ............................................... 147

IF YOUR ENGINE OVERHEATS ............................ 147
GEAR SELECTOR OVERRIDE .............................. 148FREEING A STUCK VEHICLE ............................... 149
TOWING A DISABLED VEHICLE........................... 149
Automatic Transmission .................................. 150
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ....................................................................151
EVENT DATA RECORDER (EDR) .......................... 151

SERVICING AND MAINTENANCE

SCHEDULED SERVICING .....................................152

Maintenance Plan ............................................ 152
Heavy Duty Use Of The Vehicle ....................... 155

ENGINE COMPARTMENT...................................... 156

3.6L Engine ..................................................... 156
Checking Oil Level — Gas Engine ................... 157
Adding Washer Fluid ........................................ 157Maintenance-Free Battery .............................. 157
Pressure Washing ............................................ 158

DEALER SERVICE ................................................. 158

Engine Oil ......................................................... 158Engine Oil Filter ................................................ 159
Engine Air Cleaner Filter ................................. 159
Air Conditioner Maintenance ......................... 160
Body Lubrication .............................................. 161
Windshield Wiper Blades ................................ 162
Exhaust System ............................................... 162
Cooling System................................................. 163
Brake System .................................................. 166
Automatic Transmission
(3.6L Gasoline Engine Only) ............................ 167

RAISING THE VEHICLE..........................................168

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TIRES .....................................................................168
Tire Safety Information ....................................168
Tires — General Information ........................... 176
Tire Types .......................................................... 180
Spare Tires — If Equipped ............................... 181
Wheel And Wheel Trim Care ........................... 183
Tire Chains And Traction Devices ................... 184
Tire Rotation Recommendations..................... 185

DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES .....................185

Treadwear .........................................................186
Traction Grades ................................................ 186
Temperature Grades ........................................186

STORING THE VEHICLE ........................................186
BODYWORK ...........................................................187
Protection From Atmospheric Agents.............. 187
Body And Underbody Maintenance ................. 187
Preserving The Bodywork................................. 187

INTERIORS ............................................................188

Seats And Fabric Parts ..................................... 188
Plastic And Coated Parts..................................189
Leather Parts .................................................... 190Glass Surfaces ................................................. 190
Cleaning The Instrument Panel Cupholders ...190

TECHNICAL SPECIFICATIONS

IDENTIFICATION DATA ......................................... 191

Vehicle Identification Number ........................ 191

BRAKE SYSTEM .................................................... 191
WHEEL AND TIRE TORQUE SPECIFICATIONS ... 191
Torque Specifications ...................................... 191

FUEL REQUIREMENTS.......................................... 192

3.6L Engine....................................................... 192
Reformulated Gasoline ................................... 192
Materials Added To Fuel .................................. 193
Gasoline/Oxygenate Blends ............................ 193
Do Not Use E-85 In Non-Flex Fuel Vehicles .... 193
CNG And LP Fuel System Modifications ......... 193
MMT In Gasoline .............................................. 194Fuel System Cautions ...................................... 194
Carbon Monoxide Warnings ............................ 194

FLUID CAPACITIES................................................ 195
FLUIDS AND LUBRICANTS .................................. 195

Engine ............................................................... 195Chassis ............................................................. 197

MULTIMEDIA

CYBERSECURITY .................................................. 198
UCONNECT SETTINGS ......................................... 199
Uconnect 3/3 NAV Settings............................. 199

SAFETY AND GENERAL INFORMATION ............. 208

Safety Guidelines ............................................. 208
UCONNECT 3/3 NAV WITH 5-INCH DISPLAY ....209

Introduction To The Uconnect 3/3 NAV
With 5-Inch Display System ............................. 209 Radio Mode ...................................................... 211
Media Mode ..................................................... 214
Phone Mode ..................................................... 216
Navigation Mode — If Equipped ...................... 221

STEERING WHEEL AUDIO CONTROLS ............... 238

Radio Operation ............................................... 238
Player Operation............................................... 238

IPOD®/USB/MP3 CONTROL —
IF EQUIPPED ......................................................... 238

USB Charging Port............................................ 239

RAM TELEMATICS - IF EQUIPPED ....................... 239

Ram Telematics General Information............. 239

RADIO OPERATION AND MOBILE PHONES ......240

Regulatory And Safety Information ................. 240

UCONNECT VOICE RECOGNITION ......................241

Introducing Uconnect....................................... 241
Get Started ....................................................... 241
Basic Voice Commands ................................... 242
Radio ................................................................. 242
Media ................................................................ 243
Phone................................................................ 243
Voice Text Reply ............................................... 244
General Information......................................... 245
Additional Information ..................................... 245

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CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE .............................................246

Prepare For The Appointment ......................... 246Prepare A List.................................................... 246Be Reasonable With Requests ........................246
IF YOU NEED ASSISTANCE ................................. 246

FCA US LLC Customer Center.......................... 247
FCA Canada Inc. Customer Center.................. 247
In Mexico Contact............................................. 247
Puerto Rico And US Virgin Islands................... 247
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY).......................................... 247 Service Contract .............................................. 247
WARRANTY INFORMATION ................................. 248
MOPAR PARTS ...................................................... 248
REPORTING SAFETY DEFECTS ...........................248

In The 50 United States And Washington, D.C.248
In Canada ......................................................... 248

PUBLICATION ORDER FORMS ...........................249

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