2020 Ram ProMaster Owner's Manual

MULTIMEDIA239
USB Charging Port
The USB connector port can be used for
charging purposes only. Use the connection
cable to connect an iPod® or external USB
device to the vehicle's USB charging port which
is located next to the 12V power outlet near the
cup holder on the passenger side.
Passenger Compartment USB Charging Port
NOTE:
If the device battery to be charged is completely
depleted, it may take awhile to charge.
RAM TELEMATICS - IF EQUIPPED
Ram Telematics is designed to help improve
safety, efficiency, and productivity. It gives you
complete visibility of your fleet options, whether
from behind a desk or on a mobile device while
you are on the go. You can log-in to view near
real-time and historical activity, including loca -
tion, vehicle heath, and driver performance.
Activating Ram Telematics In Your Vehicles
Before you get started you will need:
The Vehicle Identification Number (VIN) of
each vehicle you want to activate.
Your main user’s log-in and password; new
customers will be asked to register.
If you are a new customer, you will need
company credit card information or invoice
number as further proof of customer identifi -
cation. Don’t worry, you will not be charged.
Go to activate.verizonconnect.com/ram/
#login . If you are an existing Verizon Connect
customer, enter your company’s log-in
credentials. New customers will need to
register to create a new account.
Manually enter the VIN(s) or upload a CSV file
with your VINs. A vehicle name is optional
and can be added later. Follow online instruc -
tions to complete your vehicle entry.
Create a password and enter billing informa -
tion. An email will be sent to you to complete
the final step. After that, you will be ready to
log-in and access Verizon Connect Fleet!
You are good to go! You will receive an email
confirming your vehicles are now online.
For more information, or to learn more, visit
www.verizonconnect.com/ram/ .
Ram Telematics General Information
Modification Statement
Magneti Marelli has not approved any changes
or modifications to this device by the user. Any
changes or modifications could void the user’s
authority to operate the equipment.
Magneti Marelli n'approuve aucune modifica -
tion apportée à l'appareil par l'utilisateur, quelle
qu'en soit la nature. Tout changement ou modi -
fication peuvent annuler le droit d'utilisation de
l'appareil par l'utilisateur.
WARNING!
Do not plug in or remove the iPod® or
external device while driving. Failure to follow
this warning could result in a collision.
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Interference Statement
This device complies with Part 15, 22, 24, and
27 of the FCC and Industry Canada
licence-exempt RSS standard(s). Operation is
subject to the following two conditions:(1) This
device may not cause interference, and(2) This
device must accept any interference, including
interference that may cause undesired opera -
tion of the device.
RF Exposure
This equipment complies with FCC and IC radia-
tion exposure limits set forth for an uncontrolled
environment. The antenna should be installed
and operated with minimum distance of 20 cm
between the radiator and your body.
Cet appareil est conforme aux limites d'exposi -
tion aux rayonnements de la IC pour environne -
ment non contrôlé. L'antenne doit être installé
de façon à garder une distance minmale de 20
centimètres entre la source de rayonnements
et votre corps.RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone
being on in your vehicle can cause erratic or
noisy performance from your radio. This condi -
tion may be lessened or eliminated by relo -
cating the mobile phone. This condition is not
harmful to the radio. If your radio performance
does not satisfactorily “clear” by the reposi -
tioning of the phone, it is recommended that the
radio volume be turned down or off during
mobile phone operation when not using Ucon -
nect (if equipped).
Regulatory And Safety Information
USA/CANADA
Exposure to Radio Frequency Radiation
The radiated output power of the internal wire -
less radio is far below the FCC and IC radio
frequency exposure limits. Nevertheless, the
wireless radio will be used in such a manner
that the radio is 8 inch (20 cm) or further from
the human body.
The internal wireless radio operates within
guidelines found in radio frequency safety stan -
dards and recommendations, which reflect the
consensus of the scientific community. The radio manufacturer believes the internal
wireless radio is safe for use by consumers. The
level of energy emitted is far less than the elec
-
tromagnetic energy emitted by wireless devices
such as mobile phones. However, the use of
wireless radios may be restricted in some situa-
tions or environments, such as aboard
airplanes. If you are unsure of restrictions, you
are encouraged to ask for authorization before
turning on the wireless radio.
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful interfer -
ence, and
2. This device must accept any interference received, including interference that may
cause undesired operation.

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Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Develop -
ment applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux
conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en comprom -
ettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:
1. es posible que este equipo o dispositivo no cause interferencia perjudicial y
2. este equipo o dispositivo debe aceptar cual -
quier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment. NOTE:
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reason
-
able protection against harmful interference
in a residential installation. This equipment
generates, uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no guar -
antee that interference will not occur in a
particular installation.
If this equipment does cause harmful inter -
ference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is encour -
aged to try to correct the interference by one
or more of the following measures:
a. Increase the separation between the equipment and receiver.
b. Consult an authorized dealer or an expe -
rienced radio technician for help.
UCONNECT VOICE RECOGNITION
Introducing Uconnect
Start using Uconnect Voice Recognition (VR)
with these helpful quick tips. It provides the key
Voice Commands and tips you need to know to
control your Uconnect system.
Get Started
1. Visit UconnectPhone.com to check mobile
device and feature compatibility and to find
phone pairing instructions.
2. Reduce background noise. Wind and passenger conversations are examples of
noise that may impact recognition.
3. Speak clearly at a normal pace and volume while facing straight ahead. The micro -
phone is positioned in the dome lamp and
aimed at the driver.
4. Each time you give a Voice Command, you must first push either the VR or Phone
button , wait until after the beep, then
say your Voice Command.
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5. You can interrupt the help message or
system prompts by pushing the VR or the
Phone button and saying a Voice
Command from current category.
All you need to control your Uconnect system
with your voice are the buttons on your steering
wheel.
VR And Phone ButtonsBasic Voice Commands
The basic Voice Commands below can be given
at any point while using your Uconnect system.
Push the VR button on the steering wheel. After
the beep, say:
“Cancel ” to stop a current voice session
“Help ” to hear a list of suggested Voice
Commands
“ Repeat ” to listen to the system prompts
again
Notice the visual cues that inform you of your
voice recognition system’s status. Cues appear
on the touchscreen.
Uconnect 3/3 NAV VR
Radio
Use your voice to quickly get to the AM, FM, or
SiriusXM® Satellite Radio stations you would
like to hear. (Subscription or included Siri -
usXM® Satellite Radio trial required.)
Push the VR button on the steering wheel. After
the beep, say:
“ Tune to ninety-five-point-five FM”
“Tune to Satellite Channel Hits 1”
TIP:
At any time, if you are not sure of what to say or
want to learn a Voice Command, push the VR
button on the steering wheel and say, “Help”.
The system provides you with a list of
commands.
Uconnect 3/3 NAV Radio
1 — Push To MUTE
2 — Push To Initiate Or To Answer A Phone Call,
Send, Or Receive A Text
3 — Push To End Call Push
4 — To Begin Radio, Media, And Navigation

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Media
Uconnect offers connections via USB, Blue -
tooth®, and Auxiliary ports. Voice operation is
only available for connected USB and iPod®
devices.
Push the VR button on the steering wheel. After
the beep, say one of the following commands
and follow the prompts to switch your media
source or choose an artist.
“ Change source to Bluetooth®”
“Change source to iPod®”
“Change source to USB”
“Play artist Beethoven”; “ Play album
Greatest Hits”; “ Play song Moonlight
Sonata”; “ Play genre Classical” TIP:
Press the Browse button on the touchscreen to
see all of the music on your iPod® or USB
device. Your Voice Command must match
exactly
how the artist, album, song, and genre
information is displayed.
Uconnect 3/3 NAV Media
Phone
Making and answering hands-free phone calls
is easy with Uconnect. When the Phonebook
button is illuminated for the Uconnect system,
your system is ready. Check Uconnect-
Phone.com for mobile phone compatibility and
pairing instructions.
Push the VR button or Phone button (if
enabled). After the beep, say one of the
following commands:
“ Call John Smith”
“Dial 123-456-7890 and follow the system
prompts”
“ Redial (call previous outgoing phone
number)”
“ Call back (call previous incoming phone
number)”
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TIP:
When providing a Voice Command, push the VR
button or Phone button (if enabled) and say
“Call ”, then pronounce the name exactly as it
appears in your phone book. When a contact
has multiple phone numbers, you can say “ Call
John Smith work”.
Uconnect 3/3 NAV PhoneVoice Text Reply
Uconnect will announce incoming text
messages. Push the VR button or Phone button
(if enabled) and say “Listen ”. (Must have
compatible mobile phone paired to Uconnect
system.)
1. Once an incoming text message is read to
you, push the VR button or Phone button
(if enabled). After the beep, say “Reply”.
2. Listen to the Uconnect prompts. After the beep, repeat one of the pre-defined
messages and follow the system prompts. * Only use the numbering listed. Otherwise, the
system will not transpose the message.
TIP:
Your mobile phone must have the full imple
-
mentation of the Message Access Profile (MAP)
to take advantage of this feature. For details
about MAP, visit UconnectPhone.com . Apple®
iPhone® iOS 6 or later supports reading
incoming text messages only.
PRE-DEFINED VOICE TEXT REPLY
RESPONSES
Yes. Stuck in
traffic.See you later.
No. Start without
me.I’ll be late.
Okay. Where are you?I will be <5,
10, 15, 20,
25, 30, 45,
60> minutes
late.*
Call me. Are you there
yet?
I’ll call you
later.I need
directions.See you in
<5, 10, 15,
20, 25, 30,
45, 60> of
minutes.*
I’m on my
way.
Can’t talk
right now.
I’m lost. Thanks.
PRE-DEFINED VOICE TEXT REPLY
RESPONSES

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General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful interfer -
ence, and
2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Develop
-
ment applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux
conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en comprom -
ettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:
1. es posible que este equipo o dispositivo no cause interferencia perjudicial y
2. este equipo o dispositivo debe aceptar cual -
quier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
Additional Information
© 2019 FCA US LLC. All rights reserved. Mopar
and Uconnect are registered trademarks and
Mopar Owner Connect is a trademark of FCA US
LLC. SiriusXM® and all related marks and logos
are trademarks of SiriusXM® Radio Inc.
Uconnect System Support:
US residents visit DriveUconnect.com or call:
1-877-855-8400 (24 hours a day 7 days a
week)
Canadian residents visit DriveUconnect.ca or
call: 1-800-465-2001 (English) or
1-800-387-9983 (French)
Mon. – Fri., 8:00 am – 8:00 pm, ET
Sat., 9:00 am – 5:00 pm, ET
Sun., Closed
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CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss addi-
tional charges with the service manager. Keep a
maintenance log of your vehicle's service
history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho -
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner. This is why you should always talk to an autho
-
rized dealer service manager first. Most matters
can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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