2020 MERCEDES-BENZ SPRINTER steering

light
weight loads. Lay anti-slip mats underneath
th e load tosecure the load additionally. Installing and
removing tie-down eyes #
Toinstall: slidethe tie-down eyeth ro ugh a
re cess in the loading rail close tothe load
until locking mechanism engages in the
re cess.
% When
you pull locking mechanism up and out
of there cess, the tie-down eye is able to
mo vewithin the loading rail. Make sure that
locking mechanism is alw ays engaged in a
re cess. #
Che ckthe tie-down eyefo rfirm seating. #
Toremo ve:pull lo cking mechanism up and
pull the tie-down eyeto wa rdsth e locking
mechanism and out of the loading rail
th ro ugh a recess. Car
rier sy stems Information about
thero of rack &
WARNING Risk of inju rydue tothe maxi‐
mum roof load being exceeded
When you place a load on thero of as well as
all outer and inner attachments, theve hicle's
center of gr avity will rise and thefa miliar driv‐
ing characteristics as well as thesteering and
braking characteristics will change. When
driving around bends, theve hicle will tilt
more heavily and may react more sluggishly
to steering mo vements.
If yo uexc eed the maximum roof load, the
driving characteristics, as well as thesteering
and braking, will be greatly impaired. #
Neverexc eed the maximum roof load
and adjust your driving style. 1
Mounting rails
Information about the maximum roof load can be
fo und in the "Technical data" section
(/ page 353).
Obser vethefo llowing points for assembling roof
ra ck s:
R Tighten thero of rack 's scr ewsto ato rque of
6.0 lb -ft(8 Nm) – 7.4 lb-f t(10 Nm) in the des‐
ignated groo ved plates.
R The tightened scr ews should not touch the
ra ils.
R Ensure that the groo ved plates are not loca‐
te d in the areas around the plastic caps.
R The groo ved plates must ha vetheright cross-
section.
R The insides of the mounting rails must be free
of dirt.
R Re-tigh tenth e scr ews uniformly af ter around
300 miles (500 km).
Mercedes-Benz recommends that you use on ly
ro of rack sth at ha vebeen tested and appr oved
fo r Mercedes-Benz. These help topreve ntvehicle
damage.
If yo uwa nttoretrofit the mounting rails, ha ve
th em ins talled at a qualified specialist workshop.
Otherwise, you could damage theve hicle.
If yo ur vehicle is ins talled with mounting rails on
th ero of, you can install a roof rack on thero of.
Special fasteners (sliding bloc ks) are available as
accesso ries forth is purpose.
These fasteners are available from any authorized
Mercedes-Benz Center. 274
Transporting

ASS
YST PLUS se rvice inter val display Fu
nction of the ASS YST PLUS se rvice inter val
displ ay The ASS
YST PLUS service inter val display on the
instrument display pr ovides information on the
re maining time or dis tance be fore the next
service due date.
Yo u can hide this service message byusing the
back button on the left-hand side of thesteering
wheel.
Yo u can obtain fur ther information concerning
th e servicing of your vehicle from a qualified spe‐
cialist workshop, e.g. an authorized Mercedes-
Benz Center. Displaying
the service due da te On-board computer:
4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
Toexitth e displa y:press the back button on
th e left-hand side of thesteering wheel.
Bear in mind thefo llowing related topic:
R Operating the on-board com‐
puter(/ page176) Ca
rrying out maintenance workregular ly *
NO
TEPremature wearthro ugh failure to
obser veservice due dates Service
workwhich is not car ried out at the
ri ght time or incomple tely can lead to
inc reased wear and damage totheve hicle. #
Always obser vethe prescribed service
inter vals. #
Always ha vethe prescribed service
wo rkcar ried out at a qualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
val is based on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed more of tenth an presc ribed if the
ve hicle is operated under arduous conditions or
increased loads. Examples of arduous operating conditions:
R Regular city driving with frequent intermedi‐
ate stops
R Mainly short-dis tance driving
R Frequent operation in mountainous terrain or
on poor road sur faces
R When the engine is of ten le ftidling for long
periods
R Operation in particula rly dusty conditions
and/or if air-reci rculation mode is frequently
used
In these or similar operating conditions, ha vethe
interior air filter, engine air cleaner, engine oil and
oil filter etc. changed more frequently. If theve hi‐
cle is subjected tohigher loads, the tires must be
ch ecked more frequentl y.Yo u can obtain fur ther
information at a qualified specialist workshop. Battery disconnection periods
The ASS
YST PLUS se rvice inter val display can
only calculate the service due date when the
battery is connected. #
Notedown the service due date displa yed on
th e Instrument Display before disconnecting
th e battery (/ page278). Engine compa
rtment Opening and closing the hood
&
WARNING Risk of accident if the engine
hood is unlatched while driving
An unloc ked engine hood may open up when
th eve hicle is in motion and block your vie w. #
Never unlatch the engine hood while
driving. #
Before every trip, ensure that the engine
hood is latched. &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. 278
Maintenance and care

Message in
the media displa y:
SOS NOT READY :th e ignition is not on or eCall is
not available.
During an active emer gency call, 0053appears in
th e displa y.
Yo u can find more information on there gional
av ailability of eCall at: http://www.mercedes-
benz.com/connect_ecall
% If an emer
gency call is una vailable or mal‐
functioning, a message tothis ef fect also
appea rsinthe multifunction display of the
instrument clus ter. Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star ter battery has suf ficient charge.
If re stra int sy stems such as airbags or Emer gency
Te nsioning Devices ha vebeen activated af ter an
accident, eCall may automatically initia tean
emer gency call.
The eme rgency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz emergency call center
can transmit theve hicle position data toone
of the emer gency call centers.
The SOS button in theove rhead cont rol panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual emer gency call #
Using the SOS but ton in theove rhead con‐
trol panel: pressthe SOS button at least one
second long. #
Using voice control: UsetheVo ice Cont rol
Sy stem Call the Mercedes accident center
vo ice command (/ page189).
The emergency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz eme rgency call center
can transmit theve hicle position data toone
of the emer gency call centers.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
Ending an unin tentional emer gency call #
Select 0076onthe multifunction steering
wheel. Depress the button for se veral sec‐
onds. Tr
ansmitted data with the emer gency call
sy stem Data transmit
tedby the eCall includes but is not
limited to:
R Vehicle's GPS position data
R GPS position data on thero ute
( (a few hundred me ters before the incident))
R Direction of tr avel
R Vehicle identification number
R Vehicle drive type
R Estimated number of people in theve hicle
R Whe ther Mercedes PRO connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem Breakdown assis
tance 293

Data transmitted is
vehicle information. For any
qu estions about the collection, use and sharing
of the eCall sy stem data, please contact MBU‐
SA 's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo r Canada, please contact MBC’s Cust omer
Assis tance Center at 1-800-387-0 100.
Cust omer requ ests for co vered information
should be submitted via the same channels.
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter‐
mined
R Avo ice connection totheve hicle occupants
can be es tablished Flat tire
Note
s onflat tires &
WARNING Risk of an accident when driv‐
ing wi thaflat tire
A flat tire greatly impairs driving characteris‐
tics, as well as steering and braking. #
Do not drive with a flat tire. #
Remo vetheflat tire and ins tallthe
spare wheel or consult a qualified spe‐
cialist workshop. Depending on
your vehicle's equipment, in the
eve nt of a flat tire you ha vethefo llowing possibil‐
ities:
R You can call breakdown assis tance via the
breakdown assis tance call button in theove r‐
head control panel (/ page196).
R Cha nge the wheel (/ page 327). Batte
ry Note
s onthe12 V battery &
WARNING Risk of an accident due to
wo rkcar ried out incor rectly on the bat‐
te ry
Wo rkcar ried out incor rectly on the battery
can, forex ample, lead toa short circuit. This
can lead tofunction restrictions in saf ety-re l‐
ev ant sy stems, forex ample the lighting sys‐
te m, ABS (anti-lock braking sy stem) or ESP ® (Elect
ronic Stability Prog ram). The operating
saf ety of your vehicle may be restricted.
Yo u could lose control of theve hicle in the
fo llowing situations:
R when braking
R intheeve nt of ab rupt steering maneuvers
and/or when theve hicle's speed is not
adap tedto thero ad conditions #
Intheeve nt of a sho rtcircuit or a simi‐
lar incident, contact a qualified special‐
ist workshop immediately. #
Do not continue driving. #
Always ha vewo rkon the battery car ried
out at a qualified specialist workshop. R
Further information on ABS (/ page146)
R Further information on ESP ®
(/ page 147)
Mercedes-Benz recommends that you ha vethe
12 V battery replaced at a qualified specialist
wo rkshop, e.g. at an authorized Mercedes-Benz
Center.
Should youwa nttoreplace the battery yourself,
obse rveth efo llowing information:
R Alwaysre place a faulty bat tery with a battery
which fulfills theve hicle's specific require‐
ments.
R Carryove r de tach able parts such as theve nt
hose, elbow fitting or term inal co ver from the
battery tobe replaced.
R Make sure that theve nt hose is al wayscon‐
nected toits original opening on the battery
side.
Ins tallth eex isting or newly supplied stop
plugs.
Otherwise, gases or battery acid could
escape.
R Make sure that the de tach able parts are con‐
nec ted in the same way as before.
Fo r saf etyre asons, Mercedes-Benz recommends
th at you on lyuse bat teries that ha vebeen tested
and appr ovedfo ryo ur vehicle byMercedes-Benz.
These batteries pr ovide inc reased impact pr otec‐
tion topreve ntvehicle occupants from suf fering
acid bu rns should the battery be damaged in an
accident. 294
Breakdown assis tance

Pe
rm issible towing me thods Bo
th axles on the
gr ound Fr
ont axle raised Re
ar axle raised
Ve hicles with auto‐
matic transmission and
re ar-wheel drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) Ye
s, if thesteering
wheel is fixe d in the
center position wi th a
st eering wheel lock
Ve hicles with all-wheel
drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) No
NoTo
tow with a raised axle: towing should be per‐
fo rm ed byato wing compan y. To
wing away theve hicle with bo thaxles on
th egr ound #
Obser vethe no tes on permissible towing
me thods (/ page 300). #
Make sure that the battery is connected and
ch arge d.
When the battery is dischar ged, thefo llowing sit‐
uations occur:
R The engine cannot be star ted.
R It is not possible torelease or apply the elec‐
tric parking brake.
R Vehicles with automatic transmission: the
automatic transmission cannot be shif tedto
position 005Cor005D.
* NO
TEDama gedue to to wing away at
exc essively high speeds or over long dis‐
ta nces The driv
etra in could be damaged when towing
at exc essively high speeds or over long dis‐
ta nces. #
Atowing speed of 30 mph (50 km/h)
must not be exceeded. #
Atowing distance of 30 miles (50 km)
must not be exceeded. %
Ve
hicles with automatic transmission
and rear wheel drive: ifth ere is a malfunc‐
tion, the automatic transmission may be
loc ked in position 005D. If
th e automatic transmission cann otbe shif‐
te dto position 005C, transport theve hicle
(/ page 303). A towing vehicle with lifting
equipment is requ ired forve hicle transport. &
WARNING Risk of accident when towing
a ve hicle which is too heavy
If th eve hicle being tow- star ted or towed
aw ay is heavier than the permissible gross
mass of your vehicle, thefo llowing situations
can occur:
R The towing eye may become de tach ed.
R The vehicle/trailer combination may
swer veoreve nove rturn. #
If ano ther vehicle is tow- star ted or
to we daw ay, its weight must not exceed
th e permissible gross mass of your own
ve hicle. If a
vehicle needs tobe towe d or tow star ted, its
we ight should not be greaterth at the permissible
gross mass of theto wing vehicle. #
Information on theve hicle's permissible gross
mass can be found on theve hicle identifica‐
tion plate (/ page 338). #
Vehicles with automatic transmission: do
not open the driver's or co-driver door, as the
automatic transmission will automatically
shift toposition 005D. #
Installth eto wing eye (/ page 304). #
Secure theto wing device. Breakdown assis
tance 301

*
NO
TEDama gedue toincor rect connec‐
tion of theto w bar #
Only connect theto w rope or tow bar to
th eto wing eyes. %
Yo
u can also secure theto wing device tothe
trailer hitch.
* NO
TEDama geand risk of accident when
to wing with a tow rope There is a
risk of an accident if you do not
obse rve saf ety and pr otective measures when
to wing using a tow rope.
Obser vethefo llowing points when towing
with a tow rope: #
Secure theto w rope on the same side
on bo thvehicles, if possible. #
Make sure theto w rope does not
exc eed the legally prescribed length. #
Mark theto w rope in the middle, e.g.
with a white clo th(30 x 30 cm). This
makes other road users aware that a
ve hicle is being towe d. #
Obser vethe brake lamps of theto wing
ve hicle while driving. Alw ays maintain a
dis tance that ensures theto w rope does
not sag. #
Do not use steel cables or chains to tow
yo ur vehicle. Otherwise, you could dam‐
age theve hicle. #
Deactivate automatic locking (/ page 50).#
Do not activate the HOLD function. #
Deactivate theto w- aw ay alarm (/ page 62). #
Deactivate Active Brake Assi st (/ page 150). #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005C. #
Release the parking brake. &
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning.
When your vehicle is then towe daw ay, signifi‐
cantly more ef fort may be requ ired tosteer
and brake than is normally required. #
Use a tow bar. #
Make sure that thesteering wheel can
mo vefreely, before towing theve hicle
aw ay. *
NO
TEDama gedue toexc essive tractive
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slowly and smoo thly. To
wing a vehicle with the front or rear axle
ra ised *
NO
TEDama gewhen the ignition is
switched on If
yo u lea vethe ignition switched on when
to wing theve hicle with the front or rear axle
ra ised, ESP ®
actuation can damage the brake
sy stem. #
The ignition must be switched off. *
NO
TEDama gedue toincor rect remo val
or ins tallation of the propeller shafts When ins
talling the propeller shafts, they can
be damaged if you do not use new sc rews.
Alw ays use new scr ews when ins talling the
propeller shafts.
Only ha vethe propeller shafts ins talled or
re mo vedby qualified, skilled personnel. 302
Breakd own assi stance

Make sure
toobser vethefo llowing fur ther rela‐
te d subject:
R Notes on tire pressure (/ page310)
Ra dio-equipment appr oval of the tire pres‐
sure monitoring sy stem
Ra dio equipment appr oval numbers Countr
yRadio equipment appr oval
number
Canada IC: 4008C- TSSRE4A
Ope ration is subject tothefo llow‐
ing two conditions:
(1) this device may not cause
harmful inter fere nce, and
(2) this device must acce ptany
inter fere nce received, including
inter fere nce that may cause
undesired operation.
Mexic oM odel:TSSRE4A & TSSSG4G6,
IFETEL: RLVHUTS17-0806
US AF CC ID:YGOTSSRE4A
This device complies wi th Part15
of the FCC Rules. Operation is
subject tothefo llowing two con‐
ditions: (1) this device may not
cause harmful inter fere nce, and
(2) this device must acce ptany
inter fere nce received, including
inter fere nce that may cause
undesired operation.
WA RNING: Any changes or modi fi‐
cation not expressly appr ovedby
th e party responsible for compli‐
ance could void the user's author‐
ity tooperate this equipment. Loading the
vehicle Ti
re and Loading Information placard &
WARNING Risk of an accident when driv‐
ing wi than ove rloaded tire
Overloaded tires may overheat and bur stas a
consequence. Overloaded tires can also
impair thesteering and handling characteris‐
tics and lead tobrake failure. #
Obser vethe load rating of the tires. #
The load rating mu stbe at least half the
gross axleweight rating of theve hicle.
Mercedes-Benz recommends you use
th e load-bearing index, which is given in
th eve hicle documents. #
Neverove rload the tires by exceeding
th e maximum load. Only
vehicles with a gross vehicle weight of less
th an 10,000 lbs (4,536 kg) ha veaTire and Load‐
ing In form ation placard on the B-pillar on the driv‐
er's side. 1
Tire and Loading In form ation placard %
The data shown in
the illustration is sample
data.
The Tire and Loading In form ation placard sho ws:
R The maximum number of seats indicates the
maximum number of occupants permitted to
tr ave l in theve hicle.
R The maximum permissible load equals the
gross weight of all vehicle occupants, the lug‐
ga ge and cargo.
R The recommended tire pressu resfo r cold
tires. The recommended tire pressures apply
to the maximum permissible load and up to
th e maximum permissible speed of theve hi‐
cle.
Also obser vethefo llowing information:
R The information about permissible weights on
th eve hicle identification plate (/ page 338).
R The information about tire pressure on the
tire pressure table . Wheels and tires
317

4)
Only NAFTA trailer cross member, towing capa‐
city 5,000 or 7,500 lbs.
6) In trailer operation, no individual maximum per‐
missible gross weight of those specified in the
ta ble may be exceeded.
8) The vehicle length forve hicles with the model
series 90 7.657 (Ca rgoVa n) is 290 in (7,367 mm).
9) It is not possible to tow a trailer on vehicles
which ha venot been equipped wi tha trailer cou‐
pling as standard. In this case, the maximum per‐
missible gross vehicle weight cor responds tothe
maximum permissible gross weight of theve hicle
combination.
% If
th e trailer coupling is retrofitted, the identi‐
fi cation pla tes should be adap ted according ly
with the altered, maximum permissible
we ights. Please consult an authorized
Mercedes-Benz Center if you ha veany fur‐
th er questions. The body builder label is
found on the front-end
module abo vethera diator and con tains the maxi‐
mum permissible curb weight forth eve hicles. Lashing points and car
rier sy stems Information about
the cargo tie-down points *
NO
TERisk of accident if the maximum
loading capacity of the cargo tie-down
point is exceeded If
yo u combine various cargo tie-down points
to secure a load, alw aysta ke the maximum
loading capacity of thewe akest cargo tie-
down point into account.
During maximum full- stop braking, forc es may
act which can multiply thewe ight of the load. #
Always use se veral cargo tie-down
points todistribute and spread the load.
Distribute the load on the cargo tie-
down points evenly. The nominal
tensile stre ngth is the maximum per‐
missible tensile forc e.
Fu rther information on the cargo tie-down points
and tie-down eyes can be obtained in the "T rans‐
porting" section (/ page 272).
Ti e-d owney es
No minal tensile stre ngth of the tie-down eyes Ti
e-d owney es Nominal tensile
st re ngth
Pa ssenger Van3 50 daN
Cargo Van8 00 daN Loading
rails
No minal tensile stre ngth of the cargo tie-
down points in the cargo compa rtment Cargo tie-down
point
No
minal tensile
st re ngth
Loading rails on cargo
compartment floor 500 daN
Lo we r loading rail on
side wall 200 daN
Up per loading rail on
side wall 12
5 daN The
values specified apply only toloads resting
on the cargo compartment floor if you obse rve
th efo llowing:
R The load is secured totwo cargo tie-down
points on thera il
R The dis tance tothe nearest load-securing
point on the same rail is appr oximately 1 m Information about
roof racks &
WARNING Risk of inju ryif maximum roof
load is exceeded
If yo u place a load on thero of as well as any
ex tern al and internal attachments, theve hi‐
cle's center of gr avity will be raised and the
usual driving characteristics, as well as the
st eering and braking characteristics, will
ch ange. During cornering, theve hicle will tilt
more se verely and ma yre act more sluggishly
to steering mo vements.
If yo uexc eed the maximum roof load, the
driving characteristics, as well as thesteering Te
ch nical da ta353