2020 MERCEDES-BENZ SPRINTER steering wheel

ing wheel or
the0063/00D0 button onthe
multimedia sy stem (/ page 201).
The Voice Guidance has been deactivated.
message appears.
or #
Show the navigation menu (/ page216). #
Selec t!.
The symbol changes to# . #
Toactivate: select#.
The cur rent navigation announcement is
pl ay ed.
The symbol changes to! .
% This function can be added and called up
from thefa vo rite s within the navigation cate‐
gor y.
Switching navigation announcements on or
off during a phone call #
Press the© button on thesteering wheel.
or #
Press and hold the0038/© button onthe
multimedia sy stem.
or #
Tap on © inthe media displa y. #
Select Settings . #
Select System. #
Select Audio. #
Select Navigation and Traffic Announce-
ments . #
Activate or deacti vate Voice Guidance During
Call.
When the option is switched on, the display
button is activated. #
Tolea vethe menu: select0047.
Ad justing the volume of navigation announce‐
ments
Multimedia sy stem:
4 © 5
Settings 5
System 5
Audio
5 Navigation and Traffic Announcements #
Select Voice Guidance Volume .#
Set thevo lume. #
Tolea vethe menu: select0047.
Ro ute guidance is active #
Turn thevo lume control on the multifunction
st eering wheel during a navigation announce‐
ment.
or #
Press thevo lume rocker switch on the multi‐
media sy stem up or down.
Switching audio fadeout on or off during navi‐
ga tion announcements #
Press the© button on thesteering wheel.
or #
Press and hold the0038/© button onthe
multimedia sy stem.
or #
Tap on © inthe media displa y. #
Select Settings . #
Select System. #
Select Audio. #
Activate or deacti vate Audio Fadeout. #
Tolea vethe menu: select0047.
Re peating navigation announcements
Re quirements:
R Aro ute has been created.
R Route guidance is active.
Multimedia sy stem:
4 Navigation #
Select !. #
Select #.
The cur rent navigation announcement is
re peated.
% This function can be added and called up
from thefa vo rite s within the navigation cate‐
gor y.
Canceling route guidance
Re quirements:
R Aro ute has been created.
R route guidance is active. #
Show the navigation menu. #
Select ¤inthe navigation menu
(/ page 217).
Overview of route guidance toan off-road
destination
An off-road destination is within the digital map.
The map contains no roads that lead tothe desti‐
nation.
Yo u can enter geo-coordinates or a thre ewo rd
address for off-road destinations on the map.
Ro ute guidance guides youfo r as long as possible
with navigation announcements and displa yson
ro ads that are kn ownto the multimedia sy stem. MBUX multimedia sy
stem 231

St
arting/ stopping mobile phone voice recog‐
nition
Re quirements:
R The mobile phone in thefo re ground is con‐
nected with the multimedia sy stem
(/ page 243).
St arting mobile phone voice recognition #
Press and hold the£ button on the multi‐
function steering wheel for more than one
second.
Yo u can use mobile phone voice recognition.
St opping mobile phone voice recognition #
Press the0063 or0076 button on the multi‐
function steering wheel.
% If a mobile phone is connected via Smart‐
phone Integration, thevo ice recognition of
th is mobile phone is star ted or stopped. Calls
Te
lephone operation
Multimedia sy stem:
4 © 5
Phone
Making a call byentering the numbers #
Select _. #
Enter a number. #
Select R.
The call is made.
Ac cepting a call #
Select RAccept.
Re jecting a call #
Select kReject.
Ending a call #
Select k.
Ac tivating functions during a call
The following functions are available during a call:
k End Call
m Microphone Off
_ Numeric Keypad (showtosend DTMF
to nes)
0081 Add Call
h Transfer to Phone (an activecall in hands-
free mode is transfer redove rto thete le‐
phone) #
Select a function.
Conducting calls with se veral participants
Re quirements:
R There is an active call (/ page246).
R Ano ther call is being made.
Switching between calls #
Select the contact.
The selected call is active. The other call is on
hold.
Ac tivating a call on hold #
Select the contact of the call on hold.
Conducting a conference call #
Select iCreate Confer. Call .
The new participant is included in the confer‐
ence call.
Ending an active call #
Select kEnd Call.
% On some mobile phones,
the call on hold is
activated as soon as the active call is ended.
Ac cepting/rejecting a waiting call
Re quirements:
R There is an active call (/ page246).
If yo ure ceive a call while al ready in a call, a mes‐
sage is displa yed.
Depending on the mobile phone and mobile net‐
wo rkoperator you will hear a call- waiting sound.
In addition, in two phone mode you will hear an
acoustic signal when the call goes thro ugh tothe
ot her (not yet acti ve) mobile phone. #
Select RAccept.
The incoming call is active.
If only one mobile phone is connec ted with
th e multimedia sy stem, the pr evious call will
be put on hold.
If during a call you accept a call with the
ot her mobile phone when in two phone mode
th en theex isting call is ended. #
Select kReject.
% This function and behavior depends on
your
mobile phone network pr ovider and the
mobile phone (see the manufacturer's oper‐
ating instructions). 246
MBUX multimedia sy stem

Calling a message sender
Multimedia sy
stem:
4 © 5
Phone 5

5 l
A message list is shown. #
Select 0048nexttoa con tact.
The messaging his tory with the contact is
opened. #
Select 0062. #
Select Call.
Using telephone numbers or URLs from a text
message
Re quirements:
R An Internet connection is available tocall up
a URL.
Multimedia sy stem:
4 © 5
Phone 5

5 l
A message list is shown. #
Select 0048nexttoa con tact.
The messaging his tory with the contact is
opened. #
Select a telephone number or a URL in the
message.
If a URL is selected thewe b br ows er opens.
If a telephone number is selec tedth efo llow‐
ing options are available:
R Call
R Write New Text Message #
Select an option.
Deleting a message
Multimedia sy stem:
4 © 5
Phone 5

5 l #
Select a contact. #
Press and hold on a message. #
Todel eteth e message: selectDelete. Apple CarPlay
® Overview of Apple CarPlay
® &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem.
iPhone ®
functions can be used via the multime‐
dia sy stem using Apple CarPlay ®
. They are oper‐
ated using theto uchsc reen, Touch Control or the
Siri ®
vo ice-operated control sy stem. You can acti‐
va te thevo ice-operated control sy stem bypress‐
ing and holding the£ button on the multifunc‐
tion steering wheel.
When using Apple CarPlay ®
via thevo ice-oper‐
ated control sy stem, the multimedia sy stem can
st ill be operated via theVo ice Cont rol Sy stem
(/ page 184).
Only one mobile phone at a time can be connec‐
te d via Apple CarPlay ®
to the multimedia sy stem.
Also for use of Apple CarPlay ®
with two phone
mode, only one additional mobile phone can be
connected using Blue tooth®
with the multimedia
sy stem.
The availability of Apple CarPlay ®
may vary
according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and content connected to
it.
Apple CarPlay ®
is a regis tere d trademark of
Apple Inc.
Information on Apple CarPlay ®
When Apple CarPlay ®
is being used, the iPod ®
media source is not available forth ere spective
iPhone ®
. MBUX multimedia sy
stem 251

Only one
route guidance can be active at a time.
If ro ute guidance is active on the multimedia sys‐
te m, it is closed when route guidance is star ted
on the mobile phone.
Connecting an iPhone ®
via Apple CarPlay ®
Requ irements:
R The cur rent version of your device's operating
sy stem is being used (see the manufacturer's
operating instructions).
R The full range of functions for Apple CarPlay ®
is only available with an In tern et connection.
R The iPhone ®
is connected tothe multimedia
sy stem via the USB port çusing a suita‐
ble cable (/ page 262).
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Apple CarPlay
5 Start Apple CarPlay #
Alternative: If an Apple CarPlay ®
application
is active (e.g. when music is being pla yed or
ro ute guidance is active), you can call up the
active application using the|, zor
002B application buttons (/ page 201).
Ac cepting/rejecting the data pr otection pro‐
visions
Fo rth e initial start of the application: a message
with the data pr otection pr ovisions appears. #
Select Accept & Start.
Exiting Apple CarPlay ®#
Press the00E2 button.
% Apple CarPlay ®
starts automatically when the
iPhone ®
is connec ted with the sy stem using
a cable. If Apple CarPlay ®
wa s not displa yed
in thefo re ground be fore disconnecting, the
application starts in the bac kground when
re connected. You can call up Apple CarPlay ®
in the main menu.
Calling up Apple CarPlay ®
sound settings
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Apple CarPlay 5
Z #
Select sound settings. Setting control of
the application but tons
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Apple CarPlay 5
Z
5 General #
Toswitch on Control via Application Buttons:
activate the display button. #
Toswitch off Control via Application Buttons:
deactivate the display button.
Ending Apple CarPlay ® #
Toend the connection of Apple Car‐
Play ®
(cable): disconnect the connection via
th e connecting cable between the iPhone ®
and multimedia sy stem.
% Mercedes-Benz
recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y. Android
Auto Android
Autoove rview &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem.
Mobile phone functions can be used with Android
Au tousing the Android operating sy stem on the
multimedia sy stem. It is operated using the
to uchsc reen or thevo ice-operated control sys‐
te m. You can activate thevo ice-opera ted control
sy stem bypressing and holding the£ button
on the multifunction steering wheel.
When using Android Autovia thevo ice-opera ted
control sy stem, the multimedia sy stem can still
be opera ted via theVo ice Cont rol Sy stem
(/ page 184). 252
MBUX multimedia sy stem

ASS
YST PLUS se rvice inter val display Fu
nction of the ASS YST PLUS se rvice inter val
displ ay The ASS
YST PLUS service inter val display on the
instrument display pr ovides information on the
re maining time or dis tance be fore the next
service due date.
Yo u can hide this service message byusing the
back button on the left-hand side of thesteering
wheel.
Yo u can obtain fur ther information concerning
th e servicing of your vehicle from a qualified spe‐
cialist workshop, e.g. an authorized Mercedes-
Benz Center. Displaying
the service due da te On-board computer:
4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
Toexitth e displa y:press the back button on
th e left-hand side of thesteering wheel.
Bear in mind thefo llowing related topic:
R Operating the on-board com‐
puter(/ page176) Ca
rrying out maintenance workregular ly *
NO
TEPremature wearthro ugh failure to
obser veservice due dates Service
workwhich is not car ried out at the
ri ght time or incomple tely can lead to
inc reased wear and damage totheve hicle. #
Always obser vethe prescribed service
inter vals. #
Always ha vethe prescribed service
wo rkcar ried out at a qualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
val is based on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed more of tenth an presc ribed if the
ve hicle is operated under arduous conditions or
increased loads. Examples of arduous operating conditions:
R Regular city driving with frequent intermedi‐
ate stops
R Mainly short-dis tance driving
R Frequent operation in mountainous terrain or
on poor road sur faces
R When the engine is of ten le ftidling for long
periods
R Operation in particula rly dusty conditions
and/or if air-reci rculation mode is frequently
used
In these or similar operating conditions, ha vethe
interior air filter, engine air cleaner, engine oil and
oil filter etc. changed more frequently. If theve hi‐
cle is subjected tohigher loads, the tires must be
ch ecked more frequentl y.Yo u can obtain fur ther
information at a qualified specialist workshop. Battery disconnection periods
The ASS
YST PLUS se rvice inter val display can
only calculate the service due date when the
battery is connected. #
Notedown the service due date displa yed on
th e Instrument Display before disconnecting
th e battery (/ page278). Engine compa
rtment Opening and closing the hood
&
WARNING Risk of accident if the engine
hood is unlatched while driving
An unloc ked engine hood may open up when
th eve hicle is in motion and block your vie w. #
Never unlatch the engine hood while
driving. #
Before every trip, ensure that the engine
hood is latched. &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. 278
Maintenance and care

Message in
the media displa y:
SOS NOT READY :th e ignition is not on or eCall is
not available.
During an active emer gency call, 0053appears in
th e displa y.
Yo u can find more information on there gional
av ailability of eCall at: http://www.mercedes-
benz.com/connect_ecall
% If an emer
gency call is una vailable or mal‐
functioning, a message tothis ef fect also
appea rsinthe multifunction display of the
instrument clus ter. Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star ter battery has suf ficient charge.
If re stra int sy stems such as airbags or Emer gency
Te nsioning Devices ha vebeen activated af ter an
accident, eCall may automatically initia tean
emer gency call.
The eme rgency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz emergency call center
can transmit theve hicle position data toone
of the emer gency call centers.
The SOS button in theove rhead cont rol panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual emer gency call #
Using the SOS but ton in theove rhead con‐
trol panel: pressthe SOS button at least one
second long. #
Using voice control: UsetheVo ice Cont rol
Sy stem Call the Mercedes accident center
vo ice command (/ page189).
The emergency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call center.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call center.
The Mercedes-Benz eme rgency call center
can transmit theve hicle position data toone
of the emer gency call centers.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer gency
call center service pr ovider.
If no connection can be made tothe emer gency
services ei ther, a cor responding message
appears inthe media displa y. #
Dial the local emer gency number on your
mobile phone.
Ending an unin tentional emer gency call #
Select 0076onthe multifunction steering
wheel. Depress the button for se veral sec‐
onds. Tr
ansmitted data with the emer gency call
sy stem Data transmit
tedby the eCall includes but is not
limited to:
R Vehicle's GPS position data
R GPS position data on thero ute
( (a few hundred me ters before the incident))
R Direction of tr avel
R Vehicle identification number
R Vehicle drive type
R Estimated number of people in theve hicle
R Whe ther Mercedes PRO connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem Breakdown assis
tance 293

Data transmitted is
vehicle information. For any
qu estions about the collection, use and sharing
of the eCall sy stem data, please contact MBU‐
SA 's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo r Canada, please contact MBC’s Cust omer
Assis tance Center at 1-800-387-0 100.
Cust omer requ ests for co vered information
should be submitted via the same channels.
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter‐
mined
R Avo ice connection totheve hicle occupants
can be es tablished Flat tire
Note
s onflat tires &
WARNING Risk of an accident when driv‐
ing wi thaflat tire
A flat tire greatly impairs driving characteris‐
tics, as well as steering and braking. #
Do not drive with a flat tire. #
Remo vetheflat tire and ins tallthe
spare wheel or consult a qualified spe‐
cialist workshop. Depending on
your vehicle's equipment, in the
eve nt of a flat tire you ha vethefo llowing possibil‐
ities:
R You can call breakdown assis tance via the
breakdown assis tance call button in theove r‐
head control panel (/ page196).
R Cha nge the wheel (/ page 327). Batte
ry Note
s onthe12 V battery &
WARNING Risk of an accident due to
wo rkcar ried out incor rectly on the bat‐
te ry
Wo rkcar ried out incor rectly on the battery
can, forex ample, lead toa short circuit. This
can lead tofunction restrictions in saf ety-re l‐
ev ant sy stems, forex ample the lighting sys‐
te m, ABS (anti-lock braking sy stem) or ESP ® (Elect
ronic Stability Prog ram). The operating
saf ety of your vehicle may be restricted.
Yo u could lose control of theve hicle in the
fo llowing situations:
R when braking
R intheeve nt of ab rupt steering maneuvers
and/or when theve hicle's speed is not
adap tedto thero ad conditions #
Intheeve nt of a sho rtcircuit or a simi‐
lar incident, contact a qualified special‐
ist workshop immediately. #
Do not continue driving. #
Always ha vewo rkon the battery car ried
out at a qualified specialist workshop. R
Further information on ABS (/ page146)
R Further information on ESP ®
(/ page 147)
Mercedes-Benz recommends that you ha vethe
12 V battery replaced at a qualified specialist
wo rkshop, e.g. at an authorized Mercedes-Benz
Center.
Should youwa nttoreplace the battery yourself,
obse rveth efo llowing information:
R Alwaysre place a faulty bat tery with a battery
which fulfills theve hicle's specific require‐
ments.
R Carryove r de tach able parts such as theve nt
hose, elbow fitting or term inal co ver from the
battery tobe replaced.
R Make sure that theve nt hose is al wayscon‐
nected toits original opening on the battery
side.
Ins tallth eex isting or newly supplied stop
plugs.
Otherwise, gases or battery acid could
escape.
R Make sure that the de tach able parts are con‐
nec ted in the same way as before.
Fo r saf etyre asons, Mercedes-Benz recommends
th at you on lyuse bat teries that ha vebeen tested
and appr ovedfo ryo ur vehicle byMercedes-Benz.
These batteries pr ovide inc reased impact pr otec‐
tion topreve ntvehicle occupants from suf fering
acid bu rns should the battery be damaged in an
accident. 294
Breakdown assis tance

Pe
rm issible towing me thods Bo
th axles on the
gr ound Fr
ont axle raised Re
ar axle raised
Ve hicles with auto‐
matic transmission and
re ar-wheel drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) Ye
s, if thesteering
wheel is fixe d in the
center position wi th a
st eering wheel lock
Ve hicles with all-wheel
drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h (50 km/h) No
NoTo
tow with a raised axle: towing should be per‐
fo rm ed byato wing compan y. To
wing away theve hicle with bo thaxles on
th egr ound #
Obser vethe no tes on permissible towing
me thods (/ page 300). #
Make sure that the battery is connected and
ch arge d.
When the battery is dischar ged, thefo llowing sit‐
uations occur:
R The engine cannot be star ted.
R It is not possible torelease or apply the elec‐
tric parking brake.
R Vehicles with automatic transmission: the
automatic transmission cannot be shif tedto
position 005Cor005D.
* NO
TEDama gedue to to wing away at
exc essively high speeds or over long dis‐
ta nces The driv
etra in could be damaged when towing
at exc essively high speeds or over long dis‐
ta nces. #
Atowing speed of 30 mph (50 km/h)
must not be exceeded. #
Atowing distance of 30 miles (50 km)
must not be exceeded. %
Ve
hicles with automatic transmission
and rear wheel drive: ifth ere is a malfunc‐
tion, the automatic transmission may be
loc ked in position 005D. If
th e automatic transmission cann otbe shif‐
te dto position 005C, transport theve hicle
(/ page 303). A towing vehicle with lifting
equipment is requ ired forve hicle transport. &
WARNING Risk of accident when towing
a ve hicle which is too heavy
If th eve hicle being tow- star ted or towed
aw ay is heavier than the permissible gross
mass of your vehicle, thefo llowing situations
can occur:
R The towing eye may become de tach ed.
R The vehicle/trailer combination may
swer veoreve nove rturn. #
If ano ther vehicle is tow- star ted or
to we daw ay, its weight must not exceed
th e permissible gross mass of your own
ve hicle. If a
vehicle needs tobe towe d or tow star ted, its
we ight should not be greaterth at the permissible
gross mass of theto wing vehicle. #
Information on theve hicle's permissible gross
mass can be found on theve hicle identifica‐
tion plate (/ page 338). #
Vehicles with automatic transmission: do
not open the driver's or co-driver door, as the
automatic transmission will automatically
shift toposition 005D. #
Installth eto wing eye (/ page 304). #
Secure theto wing device. Breakdown assis
tance 301