2020 AUDI Q7 Owner´s Manual

4M1012721BA
Audi connect

You can purchase data plans at my.audi.com.

Always follow the information found in > AV
in General information on page 178.

Always follow the information found in > AV

Always follow the information found in >@ in
General information on page 178.
Always follow the information found in >© in
ata plans
Applies to: vehicles with data plans
Requirement: you must have created a myAudi If driving out of the country, applicable data
account at my.audi.com. Your vehicle must be plans must be purchased.
registered in your myAudi account.
Troubleshooting
Applies to: vehicles with Audi connect Infotainment
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
Audi connect Infotainment serv- | Some Audi connect Infotainment services must be activated or
ices: individual Audi connect Info- | configured through your personal myAudi account before using
tainment services are grayed out or | them for the first time. You can find detailed information online

not available. at my.audi.com.
Wi-Fi hotspot: it is not possible to | Check if Wi-Fi is activated in the MMI > page 182.
connect through Wi-Fi. Delete all existing Wi-Fi connections on your mobile device and
restart it.


D_ Not available in every market.
183

Emergency call

Emergency call
Overview
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=> page 184.
— Audi connect emergency call (TPS emergency
call). This eCall system uses emergency call
centers operated by third party providers.
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 185.
A WARNING
In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions and/or
services may not be available, it may not be
possible to send or receive data, or functional-
ity may be limited.
iG) Tips
You can find what data will be transferred at
www.audi.com.


Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The available services set by Audi AG
are only available within the cell phone network
coverage area for the cell phone service provider
selected by Audi AG.
184
G) Tips
— The emergency call function cannot be deac-
tivated in the Infotainment system settings.
— The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Applies to: vehicles with emergency call function
ATPS emergency call can be made manually or
automatically > page 184.
Making an emergency call
Applies to: vehicles with emergency call function

Fig. 141 Front headliner: cover for the emergency call but-
ton
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (@) to open it.
> Press and hold the emergency call button until
the LED @) blinks. The emergency call will be
made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays on. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LED in
the emergency call button 2) will blink. The
emergency call will be made. It cannot be can-
celed.

4M1012721BA
Emergency call

LED status
— Green - The emergency call function is availa-
ble.
— Red - There is a malfunction in the emergency
call function. Contact an authorized Audi dealer
or authorized Audi Service Facility. Note the
messages about the availability of the emer-
gency function > page 185.
— Off - The emergency call function is not availa-
ble, perhaps because no network is available.
Warnings
If there is a critical system failure in the emer-
gency call systems, the vehicle occupants will re-
ceive the following warning: see > page 185, LED
status and > page 185, Messages.
@) Tips
If the emergency call is canceled due to a
poor connection, then the system automati-
cally tries to connect again.
Applies to: vehicles with emergency call function
& Emergency call function: malfunction! Lim-
ited availability. Please contact Service
If this indicator light turns on and this message
appears, the emergency call function is restrict-
ed. For example, you cannot call the emergency
call center, but data may still be transmitted un-
der certain circumstances. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
& Emergency call function: malfunction! Func-
tion unavailable. Please contact Service
If this indicator light turns on and this message
appears, you cannot make an emergency call.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately to have the
malfunction corrected.

D_ The availability of the services offered depends on the
country and may change in the future.
Online roadside
assistance
Applies to: vehicles with online roadside assistance
An online roadside assistance call )) is a combina-
tion of data transmission and a phone call. The
data transmission from your vehicle forwards im-
portant information to the Audi service center,
such as the vehicle and position data.

Calling online roadside assistance
Applies to: vehicles with online roadside assistance

[RAzZ-04a3|
2



Fig. 142 Front headliner: online roadside assistance but-
ton
Calling online roadside assistance
> Press the button @). The LED in the button
turns red. The online roadside assistance call
will be made.
> If you press the button @) by mistake, then
press it again. Or
> Applies to: MMI: Press Cancel or End call.
Audi incident assistance
A minor accident may be detected by the vehicle
electrical system. You are able to select between
online roadside assistance and an emergency call
in the MMI.
(i) Tips
If the roadside assistance call is canceled due
to a poor connection, then the call must be
made again.
185

Navigation

Navigation
Opening navigation
Applies to: vehicles with navigation system
The navigation system directs you to your desti-
nation, around traffic incidents, and on alterna-
tive routes, if desired.

Fig. 143 Upper display: standard map: route guidance is
not started
Opening navigation
> Applies to: MMI: Press NAVIGATION on the
home screen.
After accessing the navigation for the first time,
the map is displayed.
Opening navigation using the multifunction
steering wheel
> Applies to: multifunction steering wheel: Select
the Navigation tab in the instrument cluster.
> To display navigation when route guidance has
started, select in the instrument cluster: the
button > Map.
The following functions are available in the MMI:
@ Open the Select destination menu
=> page 187, fig. 144.
@ Open intelligent search directly > page 187.
@ Switch between the map and the menu:
press A repeatedly until the desired function
is displayed.
You can find additional information about the
map update at > page 193, Map operation.

the traffic regulations that are applicable in
the country where you are operating the ve-
hicle. In the event that the driving directions
contradict traffic regulations, always follow
the traffic regulations applicable in the
country where you are operating the vehicle


to reduce the risk of an accident.


Z\ WARNING
— The demands of traffic require your full at-
tention. Always read the chapter > page 18,
Traffic safety information.
— The route calculated by the navigation sys-
tem is a driving recommendation. Follow

186
® Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>@ in General information on page 178.
@ Tips
— Snow and obstructions on the GPS antenna
or trees and large buildings can impair sat-
ellite reception and affect the system's abil-
ity to determine the vehicle position. Sever-
al deactivated or malfunctioning satellites
can also interrupt GPS reception and affect
the system's ability to determine the vehicle
position.
— Because street names sometimes change,
the names stored in the MMI may in rare
cases differ from the actual street name.
— Applies to: multifunction steering wheel:
Depending on the selected function, opera-
tion using the upper display may be re-
quired.
— Applies to: vehicles with Audi connect Info-
tainment: Depending on the country and ve-
hicle equipment, additional services may be
available.
— An additional indicator will appear in the
head-up display.
myAudi navigation
Applies to: vehicles with Audi connect Infotainment
MMI navigation works seamlessly with the myAu-
di app.
Your destinations (favorites, last destinations)
are synchronized through your myAudi account.
All important destinations can be displayed in
the vehicle and in the myAudi app.
To download the destinations automatically into
the vehicle, we recommend linking the access >

4M1012721BA
Navigation

data from your myAudi account to your personal
profile > page 28.
myAudi navigation functions:
— You can send destinations and routes from the
myAudi app to the vehicle > page 190.
— Active route guidance in the myAudi app can be
continued in the MMI.
— Depending on the situation, it may be possible
to continue active route guidance from the MMI
in the myAudi app to continue navigating to the
destination after leaving the vehicle.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 178.
Entering a destination
Select destination
Applies to: vehicles with navigation system
Select destination Qa
Ee
— " Last 4
Bric Goce a) eae) as
ae Da es) an
interest & routes
Fig. 144 Upper display: Select destination menu

Opening a menu
Applies to: MMI
> Press NAVIGATION on the heme screen.
» If the map is displayed, press aa @) > page 186,
fig. 143.
The following functions are available > fig. 144:
@ Intelligent search .............. 187
@ Entering anaddress ............ 188
@ Last destinations .............. 188
@ Presets ...................004. 189
(C1) Ce 189

) Audi provides access to services from third party provid-
ers. Permanent availability cannot be guaranteed, because
that depends on the third party provider.
© Contacts ..................00.
@ Received destinations & routes . .
steele le are Lao)
CeCe
Applies to: vehicles with navigation system
190
190
Using the intelligent search, you can enter the
data for a navigation destination in any order all
at once (for example, 5th Avenue New York). You
can
search for points of interest, contacts, previ-
ous destinations, received destinations, and
routes or favorites to navigate to the desired
destination.
Opening a menu
> Applies to: MMI: Select on the home screen:
NAVIGATION > 2.
Intelligent search
> Enter one or more search terms into the input
field. See > page 22, Text input.
> Press on the desired destination in the results
list. The Details menu will be displayed.
> Press Start. Route guidance will be activated
and the map will be displayed > page 192,
fig. 146.
If the MMI is connected to the Internet
= page 178, Audi connect, the Intelligent search
automatically includes results from the Internet.
See >©.
Change search area
Requirement: route guidance must be active.
> Applies to: MMI: Select on the home screen:
NAVIGATION > &.
> To change the search area, press %9 / (a)/
Fam table on page 189 repeatedly until the de-
sired search area is selected.
Online search)
Applies to: vehicles with navigation system and online search
You can use the results from a search engine pro-
vider to find a navigation destination.
187
>

Navigation

Requirement: the MMI must be connected to the
Internet > page 178, Audi connect.
> Applies to: MMI: Select on the home screen:
NAVIGATION > © >G.
> Enter one or more search terms into the input
field.
> The search engine provider shows suggestions
to narrow down the search.
> Press on suggestions until the desired destina-
tion appears in the results list. If necessary, use
one finger to swipe upward or downward until
the suggestions © or destinations appear.
> Press on the desired destination 9. The Details
menu will be displayed.
> Press Start.
Route guidance will be activated and the map will
be displayed. > page 192, fig. 146
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 178.
@) Tips
— The MMI input suggestions depend on the
last navigated destinations.
— The navigation system always searches for
the fastest route. You can have alternative
routes displayed if necessary > page 194.
— If the destination cannot be found, it may
not be stored in the navigation database.
Check
the spelling of the term that was
searched or check the search area
=> page 187.
Entering an address
Applies to: vehicles with navigation system
As an alternative to the intelligent search, you
can also enter an address in stages.
Opening a menu
> Applies to: MMI: Select on the home screen:
NAVIGATION > (G5) > Enter address.
188
Enter a destination using an address
> Press on the respective input field and enter an
address.
> Press Apply. The Details menu will be dis-
played.
> Press Start.
Route guidance will be activated and the map will
be displayed > page 192, fig. 146.
Destination entry for a street intersection
> Select: Intersection > enter a street > Start.
Loading previous destinations
Applies to: vehicles with navigation system
Your last destinations and routes can be loaded
directly as a navigation destination.
As soon as you start route guidance, the destina-
tion is automatically saved in the last destina-
tions. Your previous destinations are marked with
the © symbol.
If you use myAudi navigation, your previous des-
tinations will be synchronized with your myAudi
account > page 186.
Accessing previous destinations
> Applies to: MMI: Select on the home screen:
NAVIGATION > (Ga) > Last destinations > select
a desired destination > Start.
> Applies to: multifunction steering wheel: Select
in the instrument cluster: Navigation tab >
button > Last destinations > desired destina-
tion.
Changing and loading a previous destination
> Applies to: MMI: Select on the home screen:
NAVIGATION > (Ge) > Last destinations > Z >
Z > change the address > Use address > Start.
Restore last tour
Requirement: a route with at least two stopovers
must have already been canceled.
Your last route is labeled with the © symbol. >

4M1012721BA
Navigation

» Applies to: MMI: Select on the home screen:
NAVIGATION > (G5) > Last destinations > Re-
store last tour. Route guidance will start
immediately.
Deleting previous destinations
> Applies to: MMI: Select on the home screen:
NAVIGATION > (88) > Last destinations > Z >
select one or more entries or Select all > Delete
> (Done).
@) Tips
The last route will be automatically deleted
from the list if you start a new route guidance
after canceling the route.
Setting a favorite as the destination
Applies to: vehicles with navigation system
You can access frequent destinations in the fa-
vorites. You can quickly and easily start route
guidance using the home address or business ad-
dress function.
Requirement: a favorite must be stored
=>page 195.
> Applies to: MMI: Select on the home screen:
NAVIGATION > (G8) > Favorites > select a de-
sired destination > Start. Or
> Applies to: multifunction steering wheel: Select
in the instrument cluster: Navigation tab >
button > Favorites > desired destination.
POIs (Online Points of Interest)
Applies to: vehicles with a navigation system and Audi con-
nect Infotainment
Search for points of interest such as restaurants.
If the MMI is connected to the Internet, points of
interest will be automatically included in the
search.
> Applies to: MMI: Select on the home screen:
NAVIGATION > (Ga) > Points of interest.
The system always searches in the search area
that is currently selected > table on page 189.
> Searching for points of interest: enter the
name of a POI.
> Searching for a point of interest in a specific
category: Select: a category (for example, res-
taurants) > a point of interest.
> Changing the search area: Requirement: route
guidance must be active. Press (a)/2:9/P! repeat-
edly until the desired search area > table on
page 189 is selected.
Sorting points of interest
Requirement: the MMI must be connected to the
Internet > page 178, Audi connect. You must
have a category selected.
> Press on the respective symbol for sorting until
the desired sorting order is selected.
Search areas in detail



Symbol Description
@ Search nearby
29 Search along the route
a Search at destination/Search at
stopover

Nearby: the points of interest will be listed start-
ing from the immediate vicinity around the vehi-
cle position.
Search along the route: points of interest along
the route can only be selected during active route
guidance. The points of interest are located di-
rectly along or in the immediate vicinity of the
calculated route. You can select points of interest
from various categories. For example, you can
search for a hotel or parking lot along route.
Search at destination/Search at stopover: points
of interest near a destination or a stopover can
only be selected during active route guidance.
You can select points of interest from various cat-
egories. For example, you can search for a hotel
or parking lot at the destination.
() Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>) in General information on page 178.
@) Tips
Distances to points of interest are displayed
as a straight-line distance from your current
189
>

Navigation

location. The actual distance from your cur-
rent location to the point of interest is updat-
ed automatically. The list of points of interest
that were found is not resorted when this
happens.
Selecting contacts as destinations
Applies to: vehicles with MMI and navigation system
You can navigate directly to contacts.
Requirement: an address with navigation data or
a navigation destination must already be as-
signed to a contact > page 195.
> Applies to: MMI: Select on the home screen:
NAVIGATION > (G5) > Contacts > a contact.
>» Press on an address.
> Check the address and change it, if necessary.
Start navigation > page 188, Entering an ad-
dress.
Route guidance will be activated and the map will
be displayed > page 192, fig. 146.
Additional functions for contacts in navigation
can be found under > page 195.
G) Tips
— Addresses that have been imported from
your mobile device into the MMI can also be
used as a destination.
— If a contact is grayed out in the directory,
this contact has neither a destination nor an
address assigned to it.
Loading received destinations and routes
Applies to: vehicles with a navigation system and Audi con-
nect Infotainment
You can search for destinations or routes in the
myAudi app and send to the vehicle.
Requirement: the MMI and the mobile device
must be connected to the Internet > page 178,
Audi connect. You must have the myAudi app in-
stalled on your mobile device.
> Send a destination or route in the myAudi app
to the vehicle.
» Applies to: MMI: Select on the home screen:
NAVIGATION > (&5) > Received dests. & routes.
190

> Make sure you are logged into the vehicle and
the myAudi app with the same myAudi account.
The received destination and routes will be
loaded automatically.
> Navigating to a destination: press on a desti-
nation.
> Deleting destinations: select: Z > one or more
entries or Select all > Delete > (Done).
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=>@ in General information on page 178.
(i) Tips
To avoid having your enter your myAudi access
information in the vehicle again, you can use
the automatic login > page 28.

Pree m 111d
Applies to: vehicles with navigation system
RAX-0123
99k
a | as nr
Fig. 145 Upper display: details
After you have selected a destination, the details
will be displayed. Route guidance is will not be
active yet.
The functions depend on the vehicle equipment
and the selected destination.
@ Map preview: to zoom in on the map pre-
view, press on the map.
Route criteria: see > page 200.
More: see > page 199, Options.
Weather: Requirement: the MMI must be
connected to the Internet > page 178, Audi
connect. Also see > page 180.
©O©®
© Applies to: MMI and telephone
Call: Requirement: a mobile device must be
connected to the MMI > page 165. You will >