2019 MERCEDES-BENZ SPRINTER MY19 with no MMS Operator’s Manual

Note
sonc leaning and car eP reve nting damag etothevehicle
Ste ps
R
Clea nthe electrically operated steps
and their housing wit hapower
wa sher.
R Afterc leaning, spr aythel ateral
guides wit hsilicone spr ay.
R Clean thes teps in theb umper wit ha
po we rw ashe r. Do no
tuse oil or grease as alubricant.
Aluminum
dropsides R
Brush down thea luminum dropsides
wit hw ater and aneutral or mild alka‐
line cleaning agent. Do no
tuse abrasiv ecleaning agents to
clea nthe dropsides. Note
soni nterior care &
WARNING Risk of inju ryfrom pla stic
parts breakin goffafte rt he use of sol‐
ve nt-based car eproducts
Ca reand cleaning products con tainin gsol‐
ve nts can cause su rfaces in thec ockpit to
become porous.
When thea irbags ar edeplo yed, plastic parts
ma ybreak away. #
Do no tuse anyc areorc leaning prod‐
ucts containing sol vents toclea nthe
cockpit. &
WARNING Risk of inju ryor deat hfrom
bleached seat belts
Bleaching or dyeing seat belts can se verely
we aken them.
This can, fore xamp le, cause seat belt stotear
or fail in an accident. #
Neverb lea ch or dy eseat belts. Obser
vethef ollowing no tes: Note
sonc leaning and car eP reve nting damag etothevehicle
Seat belts Clean withlukewa rmsoap ywater. R
Do no tuse chemical cleaning
agents.
R Do no tdrythes eat belt byheating
abo ve176°F( 80 °C) or in direct
sunlight.
Display Cleanthes urface carefully wi tham icro‐
fi ber clo thand LCD/TFT displ aycare
product. R
Switc hoffthed ispla yand le titcool
down.
R Do no tuse an yother agents.
Plastic trim R
Clean wit hadampm icrofiber clo th.
R Forh eavy soiling: use car eproduct
re commended forM ercedes-Benz . R
Do no taffix sticke rs,f ilms or similar.
R Do no tallowtoc ome int ocontact
wi th cosmetics, insect repellent and
sun creams.
Re alwo od/
trim ele‐
ments R
Clean wit hamicro fiber clo th.
R Blackpiano-lacquer look: clean with
ad am pcloth and soap ywater.
R Forh eavy soiling: use car eproduct
re commended forM ercedes-Benz . Do no
tuse sol vent-based cleaning
agents, polishes or waxes. Maintenance and care
18 5

Note
sonc leaning and car eP reve nting damag etothevehicle
Headliner Clean withasoftb rush or dr yshampoo.
Clo thseat
co vers Va
cuu mupd irts uchasc rumb sord ust
and then use adam pm icrofiber clo th
and a1%s oapsuds solution toclea nthe
entir eseat co ver.Do no tspot-clean.
Use cleaning and car eprodu cts recom‐
mende dfor Mercedes-Benz . Do no
tuse an yoil-based cleaning and
car eproducts.
Imitation
leather seat
co vers Va
cuu mupd irts uchasc rumb sord ust
and then use adam pcotto ncloth and a
1% soapsuds solution toclea nthe entire
seat co ver.Do no tspot-clean.
Use cleaning and car eprodu cts recom‐
mende dfor Mercedes-Benz . Do no
tuse am icrofiber clo th.
Do no tuse anyo il-based cleaning and
car eprodu cts.
Genuine
leather seat
co vers Re
gular lyvacuu mupd irts uchas
crumb sordusta nd then use adamp
cotton clo thtoclea nthe entir eseat cov‐
ers.
Fo rh eavy soiling: use alea ther care
agent recommended byMercedes-Benz
fo ra ftertreatment. Do no
tuse am icro fiber clo th.
Do no tuse anyo il-based cleaning and
car eprodu cts.
Ste ering
wheel and
ge ar or
selector
le ver Clean wit
hadampcloth.
Pe dals and
floo rmats Clea
nwithad ampcloth .D onotuse an ycleaning and car eprod‐
ucts.
Ve hicl einte‐
ri or Clean wit
hadampcloth. R
Do no tuse ap owe rwashe r.
R Allo wthe vehicle interior todryc om‐
ple tely af terc leaning.
R Do no tallow liquids topenetra teinto
ga ps or cavities.
Curtains The curtains ma yonlybed rycleaned. Do no twash thec urtains. 18 6
Maintenance and care

Emer
gency Re
moving the saf etyv est The saf
etyv estisl ocated in thes towa ge com‐
partment in thed rive r's door. #
Remo vethes afet yv estfromt hestow age
compartment.
% Saf
etyv ests can also be stored in thes tow‐
ag ec ompartment softherear door sand the
front-passenger door. 1
Maximu mnumber of washes
2 Maximum wash temp erature
3 Do no tbleach
4 Do no tiron
5 Do no ttumble dry
6 Do no tdry-clean
7 Thisisac lass2vest
The saf etyv esto nlyf ulfills thel egally required
st andards if it is thec orrect size and is com‐
ple tely closed.
Re place thes afet yv est:
R if damaged or if ther efle xstrip saredirty
R ifth em aximum permitted number of washes
is exc eeded
R ifth es afet yv est's fluorescenc ehasfaded Re
moving the firs t-aid kit (sof tsided) The
firs t-ai dkit is located in thes towa ge com‐
partment in thef ront-passenger door. #
Remo vethef irst -ai dk it from thes towa ge
compartment. Re
moving the warning lamp The
warning lam pislocated in thes towa ge com‐
partment in thef ront-passenger door. #
Remo vethew arning lam pfromt hestow age
compartment. Emer
gency Call Sy stem Information on
theE mer gency Call Sy stem Yo
ur vehicle is equipped wit hthe Emer gency Call
Sy stem ("eCall"). This featur ecan help sa velives
in thee vent of an accident. eCal linnowayrepla‐
ces assis tance pr ovided from dialing 911.
eCall onl yfunctions in areas wher emobile phone
co verage isavailable from thew ireless service
pr ov iders. Insuf ficient networ kcoverag efromt he
wireles sservic eprovide rsma yresult in an emer‐
ge ncy cal lnot being transmitted.
eCal lisas tandar dfeatur einy our Mercedes-Benz
ve hicle. In order tofunction as intended ,the sys‐
te mr elies on thet ransmission of dat adetailed in
th e" Emer gency Call Sy stem dat atransfer" sec‐
tion that follo ws ( /pag e188) .Tod isable eCall,
ac ustomer mus tvisit an authorized Mercedes-
Benz Service depa rtment todeactivat ethe vehi‐
cle's communication module.
Deactivation of this module pr events thea cti‐
va tio nofa nyand all Mercedes PR Oconnect
se rvices. Af tert he deacti vatio nofe Call,a uto‐
matic eme rgency call and manua lemer gency
call will no tbeavailable.
The ignition mus tbeswitched on befor eanauto‐
matic emer gency cal lcan be made.
% eCal
lisa ctivatedatt hefactor y.
% eCall can be deactivated
byan authorized
Mercedes-Ben zdealer .Please no tethat in
th ee vent ow nershi pofthevehicle is trans‐
fe rred toano ther ow ner in its deacti vated
st ate, eCall will remain deactivated unless
th en ew owner visits an au thorized
Mercedes-Benz dealership toreactivat ethe
sy stem. Emer
gency Call Sy stem eCall can help
toreduce thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident. It helps locat eanacci‐
dent sit einplaces that ar edifficul ttoa ccess.
Ho wever,eve nifa vehicle is equipped wit heCall,
th is does no tmean thes ystemisO N. As such,
eCall does no treplace dialing 911int heeve nt of
an accident.
The emergency cal lcan be mad eautomatica lly
(/ page 188) or manually (/ page188) .Only
ma keemer gency calls if youoro ther sa rein need
of rescue. Do no tmakeane mergency cal linthe
eve nt of abreak down or asimilar situation. Breakdown assis
tance 187

Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star terb atter yhas suf ficient charge.
If re stra int sy stems suc hasairbags or Emer gency
Te nsioning Device shave been activated af teran
accident, eCall ma yautomatically initia tean
emer gency call.
The eme rgency call has been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter.
The Mercedes-Benz emergency cal lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
The SOS button in theo verhead cont rolp anel
fl ashes until thee mer gency cal lisfinished.
It is no tpossible toimmediately end an auto‐
matic emer gency call.
If no connection can be mad etothe emer gency
service seithe r,ac orresponding message
appears inthem edia displa y.
If no connection can be made tothee mer gency
services: #
Dialthe local emergency num berony our
mobile phone.
If an emer gency cal lhas been initia ted:
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider.
R Based on thec all, theo perator decides
whe ther it is necessar ytocallr escue teams
and/or thep olice tothea ccident site.
R If no vehicle occupant answers, an ambu‐
lance is sent tothev ehicle immediately. Tr
iggering amanual emer gency call #
Using theS OS but tonint heove rhead con‐
trol panel: presstheS OS button at leas tone
secon dlong.
The emer gency cal lhas been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter. The Mercedes-Benz emergency cal
lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider. Tr
ansmitted data with thee mer gency call Dat
atransmitte dbythe eCall includes but is not
limited to:
R Vehicle's GPS position data
R GPS position dat aontheroute(af ewhun‐
dred me ters befor ethe incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle driv etype
R Estimated number of people in thev ehicle
R Whe ther Mercedes PR Oconnect is available
or not
R Whe ther thee mer gency cal lwas initia ted
manually or automatically
R Time of thea ccident
Dat atransmit tedisv ehicle information. Fora ny
qu estions about thec ollection, use and sharing
of thee Call sy stem data, please contact MBU‐
SA 's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo rC anada, please contact MBC’ sCustomer
Assis tance Center at 1-800-387-0 100.
Cust omer requests forc ove redi nformation
should be submitted via thes ame channels.
Fo ra ccident clarificatio npurposes ,the following
measures can be take nu ptoa nhour af tert he
emer gency cal lhas been initia ted:
R The cur rent vehicle position can be de ter‐
mined
R Avoice connection tothev ehicle occupants
can be es tablished Flat tire
Note
sonf lat tires &
WARNING Risk of an accident whe ndriv‐
ing wi thaflat tire
Af lat tir egreatly impair sdriving characteris‐
tics, as well as steering and braking. 18 8
Breakdown assis tance

#
Do no tdrive with aflat tire. #
Remo vethef lat tir eand ins tallthe
spar ewheel or consult aqualified spe‐
cialis tworks hop. In
thee vent of aflat tir eyou ha vethef ollowing
possibilities depending on your vehicle's equip‐
ment:
R Vehicles with Mercede sPRO connec t:in
th ee vent of aflat tire, youc an call Roadside
Assis tance via theR oadside Assis tance call
button in theo verhead cont rolp anel
(/ page164).
R Allvehicles: chang ethe wheel
(/ page221). Batte
ry Note
sont he12Vb attery &
WARNING Risk of an accident du eto
wo rkcar ried out incor rectl yont he bat‐
te ry
Wo rkcar ried out incor rectly on theb attery
can, fore xamp le, lead toas hor tcircuit .This
can lead tofunction restrictions in saf ety-re l‐
ev ant sy stems, fore xamp lethel ighting sys‐
te m, ABS (anti-loc kbraking sy stem) or ESP ®
(Elect ronic Stabilit yProgram). The ope rating
saf etyofy ourvehicle ma yberestricted.
Yo uc oul dlose control of thev ehicle in the
fo llowing situations:
R when braking
R inthee vent of ab rupt steering maneuvers
and/or when thev ehicle's speed is not
adap tedtot heroad conditions #
Inthee vent of ashortcircui tora simi‐
la ri ncident, contact aqualified special‐
is tw orks hop immediately. #
Do no tcontinue driving. #
Alwaysh ave workon theb atter ycarried
out at aqualified specialis tworks hop. R
Further information on ABS (/ page137)
R Further information on ESP ®
(/ page138)
Mercedes-Benz recommends that youh ave the
12 Vb atter yreplaced at aqualified specialist
wo rkshop, e.g. at an authorized Mercedes-Benz
Center. Should
youw ant toreplace theb atter yyourself,
obser vethef ollowing information:
R Alwaysr eplace adefectiv ebatter ywithab at‐
te ry whic hfulfills thev ehicle's specific
re qu irements.
R Use de tach able parts suc hasthevent hose,
elbo wfittin gort erminal co verfromt he bat‐
te ry to be replaced.
R Mak esuret hat thev ent hose is alw aysc on‐
nected toits original openin gonthe battery
side.
Ins tallth ee xisting or newly supplied stop
plugs.
Otherwise, gases or batter yacid could
escape.
R Mak esuret hat thed etachable parts ar econ‐
nec tedint he same wayasb efore.
Fo rs afet yr easons, Mercedes-Benz recommends
th at youo nlyu se bat teries that ha vebeen tested
and appr ovedfor your vehicle byMercedes-Benz.
These batteries pr ovide inc reased impact pr otec‐
tion topreve ntvehicle occupants from suf fering
aci db urns should theb atter ybed amaged in an
accident. &
WARNING Risk ofexplosion due toelec‐
tros tatic charge
Electros tatic charge can cause spa rksw hich
ma yignit ethe highly flammable gasm ixture
in theb atter y. #
Todischar geanye lectrostatic charge
th at ma yhave built up, touc ht he me tal
ve hicle body befor ehandling theb at‐
te ry. The highly
flammable gasm ixtur eisc reated while
th eb atter yisc harging and when jump-s tarting. &
WARNING Danger of chemical burns
from theb atter yacid
Batter yacid is caustic. #
Avoid contact wit hthe skin, eyes or
clo thing. #
Do no tlean overthe batter y. #
Do no tinhal ebattery gases. #
Keep children away from theb atter y. #
Immedia tely rinse batter yacido ffthor‐
oughly wit hplenty of clean waterand
seek medica lattention immediately. Breakdown assi
stance 18 9

+
ENVIRONMENTAL
NOTEEnvironmental
damag ecaused byimproper disposal of
batteries Bat
teries contain pollutants. It is
illegal todispose of them wit hthe household
ru bbish. #
Dispose of batteries in an
environmen tallyr esponsibl emanner.
Ta ke dischar gedb atteries toaq ualified
specialis tworks hop or toac ollection
poin tfor used batteries. If
th e12Vb atteryhastobe connected, con tact a
qu alified specialis tworks hop.
Obser vethes afet yn otes and pr otectiv emeas‐
ures when handling batteries. Risk of
explosion Fire, open
flames and smokin gare
prohibited when handlin gthe batter y.
Av oid creating spar ks. Electrolyte
or batteryacid is cor ro‐
sive. Avoid contact wit hthe skin, eyes
and clo thing. Wear suitable pr otective
clo thing, in particular glove s, an apron
and asafet ym ask. Immedia tely rinse
electrolyt eacids plashes of fwith
clea nwater .Ifn ecessar y,seek medi‐
cal advice. We
areyep rotection. Ke
ep children at asafed ista nce. Obser
vethese Operating Instructions. If
yo udon otuse thev ehicle foral ong period or
driv eshor tdista nces regular ly:
R connect theb atter ytoac hargerrecommen‐
ded forM ercedes-Benz.
R consult aqualified specialis tworks hop todis‐
connect theb attery St
arting assistanc eand chargin gthe 12 V
battery #
Alwaysu sethej ump-s tart connection point in
th ee ngine compartmen twhen chargin gthe
batter yand jump-s tarting.
* NO
TEDamaging theb atter ythrough
ove rvoltage When
chargin gusingab atterycharger with‐
out amaximu mcharging voltage, theb attery
or thev ehicle electronics ma ybedamaged. #
Onlyuse batter ycharger switham axi‐
mum chargin gvoltag eof1 4.8V. &
WARNING Risk ofexplosion from hydro‐
ge ng as igniting
Ab atter ygenerates hydrogen gasd uring the
ch argin gprocess. If ther eisas hortcircuit or
spar ksstar ttof orm, ther eisad anger of the
hy drogen gasigniting. #
Mak esuret hat thep ositiv eterminal of
th ec onnected batter ydoes no tcome
int oc ontact wit hvehicle parts. #
Neverp lace me talo bject sort ools on a
batter y. #
When connectin gand disconnectin gthe
batter y,yo um usto bse rvet he described
order fort he batter yclamps. #
When giving startin gassistance, alw ays
mak esuret hat youo nly connec tbattery
te rm inals wit hidentical polarity. #
During startin gassis tance, youm ust
obse rvet he described order forc on‐
necting and disconnecting thej umper
cables. #
Do no tconnect or disconnect theb at‐
te ry cla mp sw hile thee ngine is running. 19 0
Breakdown assis tance

&
WARNING Risk ofexplosion during
ch argin gprocess and startin gassis tance
During thec harging process and starting
assis tance, theb atter ymayrelease an explo‐
siv eg as mixture. #
Avoid fire ,o pen flames ,creating spar ks
and smoking. #
Mak esuret hat ther eiss ufficient venti‐
lation du ring thec harging process and
during startin gassis tance. #
Do no tlea no verab atter y. &
WARNING Risk ofexplosion from afro‐
zen battery
Ad ischar gedb atter ymayfreeze at temp era‐
tures slightl yabove or belo wfreezing point.
During startin gassis tance or batter ycharg‐
ing, batter ygas ma ybereleased. #
Alwayst hawaf roze nb atter youtfirst
befor echarging it or per form ing starting
assis tance. If
th ew arning /indicator lamps do no tlight up in
th ei nstrument displa yaround or belo wfreezing
point, it is very likel ythat thed ischarged battery
has frozen.
In this case, obser vethef ollowing points:
R do no tgivet he vehicle startin gassis tance or
ch arge theb attery
R thes ervice lif eofabatterythat has been
th awe dmaybe reduced drastically
R thes tart-u pb ehavior ma ydeteriorate, partic‐
ularly at lo wtemperatures
R it is recommended that youh ave athawed
batter ychec kedataq ualified specialis twork‐
shop
* NO
TEDama gecaused bynume rous or
ex tende dattempts tostar tt he engine Numerous or
extende dattempts tostar tt he
engine ma ydamag ethe catalytic con verter
due tonon-combu sted fuel. #
Avoid numerous and extende dattem pts
to star tt he engine. Obser
vethef ollowing points during starting
assis tance and when chargin gthe battery:
R onlyuse undamaged jumper cables/charging
cables wit hasufficient cross-sectio nand
insula tedt erminal clamps
R non-insulated parts of thet erminal clamps
mus tnotcom eintoc ontact wi thother me tal
parts while thej umper cables/charging
cables ar econnected totheb attery/jump-
st ar tc onnectio npoint
R thej umper cables/charging cable mus tnot
come int ocontact wit hanyparts whic hmay
mo vewhen thee ngine is running
R alwa ys mak esuret hat neither youn orthe
batter yiselectros tatically charged
R alwaysk eep away from fire and open flames
R do no tlean overab attery
R when charging: onlyuseab atter ychar ger
th at has been tested and appr ovedby
Mercedes-Benza ndread theo perating
instruction sfor your charge rb efor echarging
th eb atter y.
Obser vethea dditional following point sduring
st artin gassis tance:
R startin gassis tance ma yonly be pr ovided
using batteries wit hanominal voltag eof12V
R thev ehicles mus tnot to uche acho ther
R vehicles with agasoline engine: only per‐
fo rm startin gassis tance when thee ngine and
ex haus tsystema recold #
Vehicles with abatter ymain switch: check
whe ther theb atter ymain switc hisswitched
on (/ page114). #
Secu rethev ehicle using thep arking brake. #
Vehicles with automatic transmission:
shif tthe transmission toposition 005D. #
Switc hoffthei gnition and all electrical con‐
sumers. #
Open theh ood (/ page173). Breakdown assis
tance 191

Example: jump-s
tart connection point
% Right-hand-driv
evehicles: thej ump-s tart
connection points ma ybeonthe opposite
side. #
Remo vethec ove rfromt he positiv eterminal
on thed onor batter y. #
First,c onnec tthe positiv eterminal clam pof
th ej umper cables/charging cables tothe
positiv eterminal of theo ther vehicle's bat‐
te ry. #
With positiv eterminal clamp 2ofthe
jumper cable ,slide ther ed pr otectiv ecap on
jump-s tart connection point 1back witha
clockwis eturn. #
Connect thep ositiv eterminal clam ptothe
positiv eterminal of jump-s tart connection
point 1. #
During starting assistance: star tt he engine
of thed onor vehicle and le titrun at idle
speed. #
Connect then egativ eterminal of thed onor
batter ytothe ground point of your ow nv ehi‐
cle wit hthe jumper cable/charging cable.
Begin wit hthe donor batter y. #
During starting assistance: star tt he engine
on your ow nv ehicle. #
When charging: star tt he chargin gprocess. #
During starting assistance: lett he engine
ru nf or afew minutes. #
During starting assistance: beforediscon‐
necting thej umper cable, switc honanelec‐
trical consumer on your ow nv ehicle, e.g. the
re ar wind owheater or lighting.
When thes tartin ga ssis tance/charging proces sis
comple te: #
First,r emo vethej umper cables/charging
cables from theg round point and negative
te rm inal of theo ther vehicle's batter y,then
from thep ositiv eterminal of jump-s tart con‐
nectio npoint 1and thep ositiv eterminal of
th eo ther vehicle's batter y.Eac htime ,begin
at thec ontacts on your ow nv ehicle.
The redp rotectiv ecap springs bac ktoits ini‐
tial position when positiv eterminal clamp 2
is disconnected from jump-s tartconnection
point 1.
Fu rther information can be obtained at aqualified
specialis tworks hop. Installing/removing
thef loor co vering (vehi‐
cles with rear wheel drive) &
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Ensur efloor mats and carpets cannot
slip and pr ovide suf ficient room fort he
pedals. #
Do no tlay multiple floor mats or carpets
on topofo ne ano ther. #
Switc hoffall electrical consumers. #
Toremo ve: unscr ewscrews 3and remo ve
trim 2. #
Remo vefloor co vering 1. 19 2
Breakdown assis tance