2019 MERCEDES-BENZ SPRINTER phone

Symbols
..................................................... 4At
ag lance ................................................. 6
Cockpit ........................................................ 6
Instrument clus ter. ...................................... 7
Overhead control panel ............................. 10
Doo rcontrol panel .................................... .14
Emergencies and breakdowns ................... 16Genera
lnotes .......................................... 18
Environmental pr otection .......................... 18
Mercedes-BenzG enuineParts. ..................18
Information abouta ttachments, add-
on equipment, ins tallation sand con‐
ve rsions .................................................... .19
Operating Instructions ...............................20
Service and vehicle operation ...................20
Operating saf ety. ...................................... .21
Declarations of conformity ........................ 22
Diagno stics connection ............................ .22
No tesonc hanges tothee ngine output ..... 23
Qualified specialis tworks hop .................... 23
Ve hicle registration ................................... 23
Cor rect us eoft hevehicle .........................23
Multi Purpose Vehicle ................................ 24
Information on problems wit hyour
ve hicle .......................................................24
Re portin gsafet yd efects ............................ 24
Limited Warrant y....................................... 24
QR codes forr escue car d.......................... 24
Dat astorage ..............................................25
Copyright .................................................. .27Occupant saf
ety...................................... 28
Re stra int sy stem ........................................28
Sea tbelts .................................................. 30
Airbag s...................................................... 32
Children in thev ehicle ...............................34
No tesonp etsint hevehicle ......................40 Opening and closing
...............................41
SmartK ey................................................... 41
Doo rs........................................................ 44
Sliding doo r............................................... 45
Electrica lsliding doo r................................ 46
Re ar-en ddoor s......................................... .50
Pa rtition sliding door .................................. 51
Electrica lstep. ........................................... 52
Side windo w..............................................53
Anti-thef tprotection ..................................55 Seats and
stowage .................................. 59
Co rrect driver's seat position .................... 59
Seats ......................................................... 59
Ad justing thes teering wheel ..................... 71
St ow agea reas .......................................... .72
Bottle holder .............................................. 74
Cup holder ................................................ .74
Ashtr ayand cigar ette lighter ...................... 74
Soc kets ...................................................... 75
Wi relessl ycharging them obile phone
and coupling wit hthe exterior antenna ..... 77
Ins talling or removing thef loor mats ......... 78 Light and vision
....................................... 79
Ex terior lighting ......................................... 79
Ad justing thei nterior lighting ..................... 81
Changin gbulbs .......................................... 83
Wi ndshield wipe rs..................................... 88
Mir rors ...................................................... 90
Using su nvisor s........................................ 92 Climat
econtrol ....................................... 93
Overvie wofclimatecontrol sy stems ......... 93
Operating climat econtrol sy stems ............ 95
Operating air vents .................................... 98
Au xilia ryheating ........................................99
Operating cargo compartment ventila‐
tio n.......................................................... 102 Drivin
gand pa rking .............................. 103
Driving .................................................... .103
Batter ymains witch................................. 11 4
Au tomatic transmission ........................... 11 5
All-whee ldrive .......................................... 11 8
DSR (Downhil lSpeed Regulation) ............ 12 0
Electroni cleve lcontrol ............................ 121
Re fueling ................................................ .125
Pa rking .................................................... 13 2
Driving and driving sa fety sy stems ..........1 36
Wo rkmode ............................................. .151
Tr ailer operation ...................................... .151 Instrument Displa
yand on-board
compu ter............................................... 15 8
Overvie wofInstrument Displa y............... 15 8
Overvie wofthe buttons on thes teer‐
ing wheel .................................................1 59
Operating theo n-boar dcomputer ........... 15 9
Overvie wofthe displa yson them ulti‐
function displa y....................................... 16 0
Setting thei nstrument lighting ................. 1612
Contents

card contains, in compact
form ,the mos timp or‐
ta nt information abou tyour vehicle e.g. ther out‐
ing of electric cables.
Fu rther information can be found at http://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control unit
sareins talled in your vehi‐
cle. Some of these ar enecessar yfor thes afe
operation of your vehicle, while some assis tyou
when driving (driver assis tance sy stems). In addi‐
tion, your vehicle pr ovides com fort and enter tain‐
men tfunctions, whic harealso made possible by
electronic cont rolu nits.
The elect ronic control units contai ndatam emo‐
ri es whic hcan temp orarily or permanently store
te ch nica linformation abou tthe vehicle's operat‐
ing state, component loads, main tenance requ ire‐
ments and tech nica leventsorm alfunctions.
In general ,this information documents thes tate
of ac omponent part, amodule, asystemort he
sur rounding ssucha s:
R operatin gstatesofs ystemc omponents (e.g.
fl uid le vels, batter ystatus ,tirep ressure)
R status messages concernin gthe vehicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration ,displa yoft hefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events leading tovehicle dam‐
age
R system reaction sinspecial drivin gsituations
(e.g. airbag deployment, inter vention of sta‐
bilit ycontrol sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding thea ctual cont rolu nit
function ,this dat aassists them anufacturer in
de tecting and rectifying malfunctions and opti‐
mizing vehicle functions. The majority of this data
is temp orar yand is onl yprocessed in thev ehicle
itself. Onl yasmall portion of thed ataiss tore din
th ee vent or malfunction memo ry.
When your vehicle is serviced, tech nica ldata
from thev ehicle can be read out byservice net‐
wo rkemplo yees (e.g. workshops, manufacturers)
or thirdp arties (e.g. breakdown services). Serv‐ ices include
repair services, maintenanc epro‐
cesses, warrant yclaim sand quality assurance
measures, fore xamp le. The read out is per‐
fo rm ed via thel egally prescribed por tfor the
diagnostics connection in thev ehicle. The
re spectiv eservice networ klocations or thirdp ar‐
ties collect, proces sand use this data. They
document tech nica lstatuses of thev ehicle,
assis tinfinding malfunctions an dimp roving qual‐
ity and ar etransmitted tothem anufacturer ,if
necessar y.Fu rthermore, them anufacturer is sub‐
ject toproduct liability .For this, them anufacturer
re qu ires tech nica ldataf romv ehicles.
Malfunction memories in thev ehicle can be reset
by aservic eoutle tasp artofr epair or mainte‐
nanc ework.
Depending on thes elected equipment, youc an
impor tdatai ntov ehicle con venience and info‐
ta inment function syourself.
This includes, fore xamp le:
R multimedi adatas uchasm usic,films or pho‐
to sf or playbac kinanintegratedm ultimedia
sy stem
R address book dat afor use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R dataabout theu se of Interne tservices
This dat acan be sa vedl ocall yint hevehicle or it
is located on adevice whic hyou ha veconnected
to thev ehicle (e.g. smartphone, USB flash drive
or MP3 pla yer). If this dat aisstore dint hevehi‐
cle, youc an dele teit at an ytime. This dat ais
sent tothirdp arties onl yatyourrequ est, particu‐
lar lywhen youu se online services in accordance
wit hthe settings that youh ave selected.
Yo uc an stor eorc hangeconvenience settings/
individualization in thev ehicle at an ytime.
Depending on thee quipment, this includes, for
ex ample:
R seat and steering wheel position settings
R suspension and climat econt rols ettings
R Individualization suc hasinterior lighting
If yo ur vehicle is accordingly equipped,y ou can
connec tyour smartphone or ano ther mobile end
device tothev ehicle. Youc an control this by
means of thec ont role lements integrated in the
ve hicle. Images and audio from thes martphone
can be output via them ultimedia sy stem. Cer tain General no
tes25

informatio
nissimultaneousl ytransfer redtoy our
smartphone.
Dependin gonthe type of integration, this can
include:
R general vehicle data
R position data
This allo wsyoutou se selec teda pps on your
smartphone, suc hasnavigatio norm usic play‐
bac k.Ther eisnof urther interaction between the
smartphone and thev ehicle; in particular ,vehicle
dat aisn otdirectl yaccessible. Whic htype of fur‐
th er dat aprocessin goccur sisd etermined bythe
pr ov ider of thes pecific app used. Whic hsettings
yo uc an make, if an y,depends on thes pecific app
and theo perating sy stem of your smartphone. Onlin
eservices Wire
less networ kconnection
If yo ur vehicle has awireless networ kconnection,
dat acan be exchanged between your vehicle and
ot her sy stems. The wireless networ kconnection
is enabled via thev ehicle's transmission and
re ception uni torvia connected mobile end devi‐
ces (e.g .sma rtphones). Online function scan be
used via this wireless networ kconnection .These
include onlin eservice sand applications/apps,
whic hareprov ided bythem anufacturer or by
ot her pr oviders.
Manu factu rer's owns ervices
In thec ase of them anufacturer's online services,
th em anufacturer describes thef unctions in a
suitable place (e.g. operating instructions, manu‐
fa cturer's website) and pr ovides thea ssociated
information subject todat aprotection legislation.
Pe rsonal identification dat amaybe used topro‐
vide online services. The dat aexchang efor this
ta ke sp lace via asecur econnection, e.g. wit hthe
manufacturer's IT sy stems intended fort he pur‐
pose. The collecting, processing, and use of per‐
sonal identification dat abeyond thep rovision of
services occur sexclusively on theb asis of alegal
permit or af terd ue consent.
Generally ,you can activat eordeactivat ethe
services and functions (partl ysubject toafee). In
some cases, this also applies tothew hole data
connection of thev ehicle. Excluded from this are
special legall yprescribed function sand services.
Services of thirdp arties
If it is possible touse online services from other
pr ov iders, these services ar esubject tothed ata
pr otection and term sofu se ofther esponsible pr
ov ider .The manufacturer has no influenc eon
th ec ontentse xchanged whils tusing these serv‐
ices.
Please ask ther espectiv eservice pr ovider for
de tails on thet ype, extent and pu rpose of the
collectio nand use of persona ldataint he cont ext
of thirdp arty services. Event Data
Recorders US
Ao nly:
This vehicle is equipped wit hanevent da ta
re corder (EDR) .The mai npurpose of an ED Risto
re cord, in cer tainc rash or nea rcrash -likes itua‐
tions ,suc hasana ir bag deploymen torhittinga
ro ad obs tacle, da tathat will assis tinundersta nd‐
ing ho wavehicle's sy stems per form ed. The EDR
is designed torecor ddatar elated tovehicle
dynamics and saf etys ystems foras hortperiod
of time, typically 30 seconds or less.
The EDR in this vehicle is designed torecor dsuch
da ta as:
R Howv arious sy stems in your vehicle were
operating;
R Whe ther or no tthe driver and passenger
saf etyb eltsw ereb uckled/fas tened;
R Howf ar (if at all) thed rive rw as dep ressing
th ea ccelera tora nd/or brak epedal; and,
R Howf astthe vehicle wastrave ling.
This dat acan help pr ovide abette ru nder standing
of thec ircums tances in whi chcrashes and inju‐
ri es occur .NOTE:ED Rd ataa re re corded by your
ve hicle only if anon-trivial crash situation occurs;
no dat aare re corded bytheE DR under normal
driving conditions and no personal dat a(e.g.
name, gende r,ag ea nd crash location) ar erecor‐
ded. Ho wever,ot her parties suc haslawenforce‐
ment could combine theE DR dataw itht he type
of personally identifying dat aroutinel yacquired
during acrash in vestigation.
Ac cess tothev ehicle and/or theE DR is needed
to read data that is recorded byan EDR, and spe‐
cial equipmen tisrequired. In addition tothev ehi‐
cle manufacturer ,other parties that ha vethes pe‐
cial equipment, suc haslawenforcement, can
re ad thei nformation byaccessin gthe vehicle or
th eE DR.
EDRd atam aybe used in civil and criminal mat‐
te rs as atool in accident reconstruction, accident
claims and vehicle saf ety. Since theC rash Data
Re trie valC DR tool that is used toextract da ta
from theE DR is commercially available, Daimler 26
Generaln otes

R
Alwaysl ean agains tthe seat backres twhen
th ev ehicle is in motion. Do no tlean forw ards
or agains tthe door or side windo w.Youm ay
ot herwise be in thed eployment area of the
airbags.
R Alwaysk eep your feet on thef loor .Don otput
yo ur feet on thec ockpit, fore xamp le.Your
fe et ma yotherwise be in thed eployment area
of thea irbag.
R Ifch ildren ar etrave ling in thev ehicle, obser ve
th ea dditional no tes( /pag e34).
R Alwayss towa nd secur eobject scorrectl y.
Objects in thev ehicle interior ma ypreve nt an air‐
ba gf romf unctioning cor rectly .Eachv ehicle
occupant mus talway sm akes ureoft hefollowing
in particular:
R Ther eareno people, animals or objects
between thev ehicle occupants and an airbag.
R Ther eareno objects between thes eat, door
and door pillar (B-pillar).
R Ther eareno har dobjects, e.g. coat hangers,
hanging on theg rabh andles or coat hooks.
R Ther eareno accessor yparts, suc hasmobile
navigation devices, mobile phones or cup
holders, attached tothev ehicle within the
deployment area of an airbag, e.g. on the
cockpit, on thed oor ,ont he side windo wor
on thes ide wall trim.
In addition ,noconnectin gcables, tensioning
st ra ps or retai ning stra ps mus tberouted or
atta ched tothev ehicle within thed eployment
area of an airbag. Alw aysc omply wit hthe
accessor ymanufacturer's ins tallation instruc‐
tion sand, in particular ,the no tesons uitable
places fori ns tallation.
R Ther eareno heavy ,sharp-edged or fragile
object sinthe poc kets of your clo thing. Store
suc hobjectsinas uitable place. Limited pr
otection from airbags &
WARNING Risk of inju rydue tomodifica‐
tions tothea irbag co ver
If yo um odify thec ove rofana irbag or af fix
object ssuchass tickers to it,thea irbag may
no longer function cor rectly. #
Neverm odify thec over of an airbag and
do no taffix objectstoi t. The ins
tallation location of an airbag is identified
by theA IRB AG symbol (/ page32). &
WARNING Risk of inju ryor deat hdueto
th eu se of unsuitable seat co vers
Un suitable seat co vers can obstruct or pre‐
ve nt thed eployment of thea irbags integrated
int ot he seats.
Consequentl y,thea irbags cann otprotect
ve hicle occupants as they ared esigned todo. #
Onlyuse seat co vers that ha vebeen
appr ovedfor your vehicle bythes ales
or ga nization name donthe inside front
co ver. &
WARNING Risk of inju rydue tomalfunc‐
tions of thes ensor sinthe door paneling
Sensor stocontrol thea irbags ar elocated in
th ed oors. Modification sorworkn otper‐
fo rm ed cor rectl ytot he door sordoor panel‐
ing, as well as damaged doors, can lead to
th ef unction of thes ensor sbeing impaired.
The airbags might therefor enotfunction
proper lyan ym ore.
Consequent ly,t he airbags canno tprotect
ve hicle occupants as they ared esigned todo. #
Neverm odify thed oor sorp arts of the
doors. #
Alwaysh ave workon thed oor sord oor
paneling car ried out at aqualified spe‐
cialis tworks hop. &
WARNING Risk of inju rydue todeplo yed
airbag
Ad eplo yeda irbag no longer has aprotective
function and cann otprotect as intended in
th ee vent of an accident. #
Have thev ehicle towe dtoaq ualified
specialis tworks hop in order tohave the
deplo yeda irbag replaced. Ha
ve deplo yeda irbags replaced immediately. Occupant saf
ety33

#
Fold up co ver1ofthes ocket. #
Inse rtthep lug of thed evice. Charging
amobile phone using theU SB
soc ketint he rear passen gerc om partment #
Place them obile phone in stowagec ompart‐
ment 1and connec tittoUSB socket2to
ch arge. Wire
lesslycharging them obil ephone and
coupling with thee xterior antenna Note
sonw irelessl ycharging them obile
phone &
WARNING Risk of inju rydue toobjects
being stowedincor rectly
If yo udon otadequatel ystowo bjectsint he
ve hicle interior ,the yc ould sli porbet ossed
around and thereb ystrik evehicle occupants.
In addition, cup holders, open stowage spaces and mobile phon
ebrack etsc annot
al wa ys restra in theo bject stheyc ontai nint he
eve nt of an accident.
The reisar isk of injur y,particular lyin the
eve nt of sudden braking or asudde nchange
in direction. #
Alwayss towo bjectsins uchaw aythat
th ey canno tbetossed about in these or
similar situations. #
Alwaysm akes uret hat objects do not
project from stowages paces, parcel
nets or stowagen ets. #
Close thel oc kable stow ages paces
befor estarti ngajou rney. #
Stow and secur eobject sthat ar eheavy,
hard, poin ted, sharp-edged, fragile or
to ol arge inthec argo compartment. Compl
ywitht he instructions forl oading thev ehi‐
cle. &
WARNING Risk offire from placing
objects in them obile phone stowage
compartment
If yo up laceo bject sinthe mobile phone stow‐
ag ec ompartment ,the ym ayheat up exces‐
sivel yand even catc hfire. #
Do no tplace additional objects ,espe‐
cially those mode of me tal, in the
mobil ephone stowagec ompartment. *
NO
TEDama getoobject scaused byplac‐
ing them in them obile phone stowage
compartment If object
sareplace dinthe mobile phone
stow agec ompartment ,the ym aybe dama ged
by electromagnetic fields. #
Do no tplace credit cards, storage
media or other objects sensitiv etoelec‐
tromagnetic fields in them obile phone
stow agec ompartment. *
NO
TEDama getothem obile phone stow‐
ag ec ompartment cause dbyliquids If liquids enter
them obile phone stowage
compartment ,the compartment ma ybedam‐
aged. #
Ensur ethat no liquids enter them obile
phone stowagec ompartment. Seat
sand stow age 77

Obser
vethef ollowing no tesonw ireless charging:
R The chargin gfunction is onl yavailable when
th ei gnition is switched on.
R In some cases, it ma ynotbe possible to
ch arge small mobile phones at everyp osition
of them obile phone recep tacle.
R It ma ynotbe possible tocharge large mobile
phones that do no tres tint he mobile phone
re cep tacle.
R The mobile phone can warm up during the
ch argin gprocess. This depends on thea ppli‐
cation s(apps) cur rently running.
R Form oree fficien tcharging, thep rotective
case should be remo vedf romt he mobile
phone. Pr otectiv ecases designed forw ireless
ch argin garean exc eption.
R When charging, them at should be used if
possible. Charging
them obil ephone in thef ront wire‐
lessly Requ
irements:
R The mobile phone mus tbesuitable forw ire‐
less charging. Alistofc ompatible mobile
phones can be found at:
http://www.mercedes-benz.com/connect #
Open thef lap of stowagec ompartment 1
abo vethem edia displa y. #
Place them obile phone as cent rallyasp ossi‐
ble wit hthe displa yfacing upwards on the
mar keds urface of mat 2.
Whe nthe chargin gsymbo lisshown in the
multimedia sy stem, them obile phone is being
ch arge d.
Malfunctions during chargin gareshown in
th em ultimedia sy stem displa y.
% The mat can be
remo vedf or cleaning, e.g.
wit hc lean, luk ewarmwater. Installin
gorremovin gthe floo rmats &
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Alwaysi ns tallth ef loor mats securely
and as prescribed in order toensure
th at ther eisa lway ss ufficient room for
th ep edals. #
Do no tuse loose floor mats and do not
place floor mats on topofo ne ano ther. #
Toinstall: press pushbuttons 1ontohold‐
ers 2. #
Toremo ve: pull thef loor mats of fholders
2. 78
Seats and stowage

Information abou
tMercedes PRO
When youl og in wit hauser accoun ttothe
Mercedes PR Oportal,th en services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailabilit yiscountr y-dependent. Youc an check
th ea vailabilit yofM ercedes PR Oinyour country
at thef ollowing page: http://www.mercedes.pro
Fo rm orei nformation on Mercedes PR Ocontact
an authorized Mercedes-Benz Center or visit the
Mercedes PR Oportal. Information about Mercedes PR
Oconnect
Mercedes PR Oconnec tprovide sthe following
services:
R Accident and breakdown mana gement
(breakdown assi stanc ecall button or auto‐
matic acciden torbreakd ownd etection)
Use theb reakdown assis tance cal lbuttonin
th eo verhead cont rolp anel tomak eac allto
th eM ercedes-Benz Cus tomer Center
(/ page164).
R Emer gency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rolp anel tomak eac alltothe
Mercedes-Benze mergency call center
(/ page164).
Me rcedes PR Oconnect accident and breakdown
management and theM ercedes-Benz emer gency
cal lcenter ar eavailable fory ou around thec lock
fo rt he use of thes ervices.
Please no tethat Mercedes PR Oconnec tisa
Mercedes-Ben zservice. In emer gencies, al ways
cal lthe national emer gency service sfirst using
th es tandar dnational emer gency service phone
numbers. In eme rgencies, youc an also use the
Emergency Call Sy stem (/ page187).
Th ef ollowing condition smustbem etto use
Mercedes PR Oconnec tservices in thev ehicle:
R Youh ave access toaG SM network
R The contract partner' sGSM networ kcover‐
ag eisa vailable in ther espectiv eregion
R The ignition is switched on, so that vehicle
dat acan be transfer reda utomatically Making
acall via the overhead control panel 1
Breakdown assis tance cal lbutton
2 Release cat chfort he co veront he0053 but‐
to n( SOS button)
3 0053 button (SOS button) #
Tomak eab reakdown assistanc ecall:
press button 1. #
Tomak eane mergency call: pressthe
re lease cat chfort he co veron0053button
2 brief lyto open. #
Press and hold 0053button 3foratl east
one second.
An emer gency cal lcan still be triggered when a
breakdown assis tance cal lisactive.T hish aspri‐
ority overallot her activ ecalls. Information on
theR oadside Assistan cecall
via the overhead control panel
Ac alltotheM ercedes-Benz Cus tomer Center
using theR oadside Assis tance button ha sbeen
initia tedv iatheo verhead cont rolp anel:
In thee vent of abreak down, youw illge ts uppo rt:
R Aqualified Mercedes-Ben ztechnician car ries
out repair sons itea nd/or thev ehicle will be
to we dtot he neares tauthorized Mercedes-
Benz Center.
Yo um aybe charge df or these services.
Yo uc an find information on thef ollowing topics:
R activation of Mercedes PR Oconnect
R operating thev ehicle
R neares tauthorized Mercedes-BenzC enter16 4
Mercedes PRO

Emer
gency Re
moving the saf etyv est The saf
etyv estisl ocated in thes towa ge com‐
partment in thed rive r's door. #
Remo vethes afet yv estfromt hestow age
compartment.
% Saf
etyv ests can also be stored in thes tow‐
ag ec ompartment softherear door sand the
front-passenger door. 1
Maximu mnumber of washes
2 Maximum wash temp erature
3 Do no tbleach
4 Do no tiron
5 Do no ttumble dry
6 Do no tdry-clean
7 Thisisac lass2vest
The saf etyv esto nlyf ulfills thel egally required
st andards if it is thec orrect size and is com‐
ple tely closed.
Re place thes afet yv est:
R if damaged or if ther efle xstrip saredirty
R ifth em aximum permitted number of washes
is exc eeded
R ifth es afet yv est's fluorescenc ehasfaded Re
moving the firs t-aid kit (sof tsided) The
firs t-ai dkit is located in thes towa ge com‐
partment in thef ront-passenger door. #
Remo vethef irst -ai dk it from thes towa ge
compartment. Re
moving the warning lamp The
warning lam pislocated in thes towa ge com‐
partment in thef ront-passenger door. #
Remo vethew arning lam pfromt hestow age
compartment. Emer
gency Call Sy stem Information on
theE mer gency Call Sy stem Yo
ur vehicle is equipped wit hthe Emer gency Call
Sy stem ("eCall"). This featur ecan help sa velives
in thee vent of an accident. eCal linnowayrepla‐
ces assis tance pr ovided from dialing 911.
eCall onl yfunctions in areas wher emobile phone
co verage isavailable from thew ireless service
pr ov iders. Insuf ficient networ kcoverag efromt he
wireles sservic eprovide rsma yresult in an emer‐
ge ncy cal lnot being transmitted.
eCal lisas tandar dfeatur einy our Mercedes-Benz
ve hicle. In order tofunction as intended ,the sys‐
te mr elies on thet ransmission of dat adetailed in
th e" Emer gency Call Sy stem dat atransfer" sec‐
tion that follo ws ( /pag e188) .Tod isable eCall,
ac ustomer mus tvisit an authorized Mercedes-
Benz Service depa rtment todeactivat ethe vehi‐
cle's communication module.
Deactivation of this module pr events thea cti‐
va tio nofa nyand all Mercedes PR Oconnect
se rvices. Af tert he deacti vatio nofe Call,a uto‐
matic eme rgency call and manua lemer gency
call will no tbeavailable.
The ignition mus tbeswitched on befor eanauto‐
matic emer gency cal lcan be made.
% eCal
lisa ctivatedatt hefactor y.
% eCall can be deactivated
byan authorized
Mercedes-Ben zdealer .Please no tethat in
th ee vent ow nershi pofthevehicle is trans‐
fe rred toano ther ow ner in its deacti vated
st ate, eCall will remain deactivated unless
th en ew owner visits an au thorized
Mercedes-Benz dealership toreactivat ethe
sy stem. Emer
gency Call Sy stem eCall can help
toreduce thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident. It helps locat eanacci‐
dent sit einplaces that ar edifficul ttoa ccess.
Ho wever,eve nifa vehicle is equipped wit heCall,
th is does no tmean thes ystemisO N. As such,
eCall does no treplace dialing 911int heeve nt of
an accident.
The emergency cal lcan be mad eautomatica lly
(/ page 188) or manually (/ page188) .Only
ma keemer gency calls if youoro ther sa rein need
of rescue. Do no tmakeane mergency cal linthe
eve nt of abreak down or asimilar situation. Breakdown assis
tance 187