2019 MERCEDES-BENZ SPRINTER phone

Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star terb atter yhas suf ficient charge.
If re stra int sy stems suc hasairbags or Emer gency
Te nsioning Device shave been activated af teran
accident, eCall ma yautomatically initia tean
emer gency call.
The eme rgency call has been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter.
The Mercedes-Benz emergency cal lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
The SOS button in theo verhead cont rolp anel
fl ashes until thee mer gency cal lisfinished.
It is no tpossible toimmediately end an auto‐
matic emer gency call.
If no connection can be mad etothe emer gency
service seithe r,ac orresponding message
appears inthem edia displa y.
If no connection can be made tothee mer gency
services: #
Dialthe local emergency num berony our
mobile phone.
If an emer gency cal lhas been initia ted:
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider.
R Based on thec all, theo perator decides
whe ther it is necessar ytocallr escue teams
and/or thep olice tothea ccident site.
R If no vehicle occupant answers, an ambu‐
lance is sent tothev ehicle immediately. Tr
iggering amanual emer gency call #
Using theS OS but tonint heove rhead con‐
trol panel: presstheS OS button at leas tone
secon dlong.
The emer gency cal lhas been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter. The Mercedes-Benz emergency cal
lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider. Tr
ansmitted data with thee mer gency call Dat
atransmitte dbythe eCall includes but is not
limited to:
R Vehicle's GPS position data
R GPS position dat aontheroute(af ewhun‐
dred me ters befor ethe incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle driv etype
R Estimated number of people in thev ehicle
R Whe ther Mercedes PR Oconnect is available
or not
R Whe ther thee mer gency cal lwas initia ted
manually or automatically
R Time of thea ccident
Dat atransmit tedisv ehicle information. Fora ny
qu estions about thec ollection, use and sharing
of thee Call sy stem data, please contact MBU‐
SA 's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo rC anada, please contact MBC’ sCustomer
Assis tance Center at 1-800-387-0 100.
Cust omer requests forc ove redi nformation
should be submitted via thes ame channels.
Fo ra ccident clarificatio npurposes ,the following
measures can be take nu ptoa nhour af tert he
emer gency cal lhas been initia ted:
R The cur rent vehicle position can be de ter‐
mined
R Avoice connection tothev ehicle occupants
can be es tablished Flat tire
Note
sonf lat tires &
WARNING Risk of an accident whe ndriv‐
ing wi thaflat tire
Af lat tir egreatly impair sdriving characteris‐
tics, as well as steering and braking. 18 8
Breakdown assis tance

Fr
equency band Maximu mtransmis‐
sion output
70 —cm—w aveband
420 —450 MHz 35 W
Tw o-w ayradio
(2G/3G/4G) 10 WThe
following can be used in thev ehicle without
re strictions:
R two-w ayradios wit hamaximum transmission
output of up to100mW
R two-w ayradios wit htransmit terf requ encies
in the3 80 –410 MHz frequency band and a
maximu mtransmissio noutpu tofu pto2W
(trunked radio sy stem/T etra)
R mobil ephones (2G/3G/4G)
Ther eareno restrictions whe npositioning the
antenn aonthe outside of thev ehicle fort he fol‐
lowing frequenc ybands:
R Trunked radio sy stem/T etra
R 70—cm—w aveband
R 2G/3G/4G Ve
hicl eidenti fication pla te,v ehicle identifi‐
cation number (VIN )and engine number
Ve hicl eidenti fication pla te Depending on
thev ehicle model, thev ehicle iden‐
tification plat eislocated on thes eat base of the
driver's seat or on theB -pillar.
% The dat
aisvehicle-speci fica nd can dif fer
from that shown. Alw ayso bser vethes pecifi‐
cation sonyourvehicle's identification plate. Ve
hicle identification plat e(example: US A,
comple te vehicles)
1 Vehicle manufacturer
2 VIN (vehicle identification number)
3 Perm issible grossmass
4 Perm issible grossmassofv ehicle combina‐
tion
5 Perm issible front axle load
6 Perm issible rear axle load
7 Dateofm anufacture
8 Paint code Ve
hicle identification plat e(example: US A,
incomple te vehicles)
1 Vehicle manufacturer
2 VIN (vehicle identification number)
3 Perm issible grossmass
4 Perm issible grossmassofv ehicle combina‐
tion
5 Perm issible front axle load
6 Perm issible rear axle load
7 Dateofm anufacture
8 Paint code Te
ch nica ldata 231

Breakdown
Assi stanc eoverview. .......................... 16
Changin gawheel ............................ .221
Ro adside Assis tance ........................... 21
To ws tartin g. .................................... .199
To wing away ..................................... 19 6
Tr ansportin gthe vehicle ...................1 97
Breakdown see Fla ttire
Breaking-i nnotes ................................. 105
Bulbs Reversing light .................................... 87
Buttons Steering wheel ..................................1 59C
Car wash
see Care
Car wash (care) .....................................1 81
Care ...................................................... .185
Carw ash .......................................... .181
Carpe t............................................. .185
Displ ay............................................. 185
Exterio rlighting ................................ 183
Headliner .......................................... 185
Matt efinish ...................................... 182
Pa int ................................................ .182
Pla stic trim ...................................... .185
Po we rw ashe r................................... 181
Re alwo od/trim elements ................. 185
Re ar vie wcamera/360 °Camer a..... 183
Seat bel t.......................................... .185
Seat co ver. ....................................... 185
Senso rs............................................ 183
Ta ilpipes .......................................... .183
Tr ailer hit ch...................................... 183
Wa shing byhand .............................. 182
Wheels/rims .................................... 183
Wi ndo ws ........................................... 183
Wi per blades .................................... 183
Cargo compa rtmen tlighting
Motio ndetector .................................. 83
Cargo compartmen tventilation
Deactivating .................................... .102
Setting .............................................. 102
Cargo tie-down point ............................16 8
Cargo tie-down points Info rm atio n....................................... 24 5
Carpe t(ca re) ......................................... 185Chang
ebulbs
Ad ditional tur nsignal light (all-
wheel driv evehicles) .......................... 85
Changing abulb
see Changing bulbs
Changing awheel
Lo we ring thev ehicle .........................2 24
Preparing .......................................... 221
Ra ising thev ehicle ............................2 21
Re moving awhee l............................ 223
Changing address ................................... 21
Changing bulbs ...................................... .83
High bea m.......................................... 84
Indicator (front) .................................. 84
Interior lamps (rear compartment) ..... 88
License plate lamp............................. 86
Ligh tbulbt ypes haloge nheadlamps .. 84
Lo wb eam ........................................... 84
No tes. ................................................83
Ta il lam pbulb types (Cargo Van
and Passenger Van) ............................ 85
Ta il lam pbulb types (chassis) ............ .87
Tu rn signal light (rear) (chassis) ..........87
Changing lamps see Changing bulbs
Changing owner ...................................... 21
Cha racteristics of thet ire .................... 215
Cha rging
Bat tery ............................................. 19 0
Mobile phone (wireless) ..................... 77
Child saf etyl oc k( doors) ........................ 39
Child seat front-passenger seat (no tes) .............. 38
front-passenger seat (rear ward-
fa cing/for ward-facing) ....................... 38
LA TC H-type (ISOFIX )(ins talling) ........ .36
LA TC H-type (ISOFIX )(no tes) ............... 36
No tesont he saf etranspor tatio nof
ch ildren .............................................. 34
Re arwa rd-facing child restra int sys‐
te m( Information) .............................. .38
To pT ether ...........................................37
Child ren
No tesons afet ranspor tatio n. ............. 34
Specia lsea tb eltr etra ctor .................. 35
Ci ga rettel ighter ..................................... 75
Cleaning see Care
Cleaning waterd rain valveoft he air
intak ebox ............................................ .179 278
Index

Sampl
ecalculation ........................... 212
Load distribution .................................. 167
Load inde x(tire) .................................... 215
Load securing Cargo tie-down poin t....................... .168
Ins talling and removing tie-down
ey es .................................................. 16 9
No tes. ............................................... 167
Load-bea ring capacit y(tire) ................. 215
Loading Definitions ........................................ 216
Loading guidelines .........................72,16 6
Loading information table ...................210
Lo wb eam
Ac tivating/deactivating ...................... 79
Changing bulb s................................. .84
Setting fora broad (symmetrical )........ 79
LO Wr ange ............................................. 11 9
Lu bricant additives
see Additive
Lu mbar suppor t(4-wa y) ........................ 64 M
M+S tires .............................................. 203
Maintenance Vehicle ................................................ 21
Maintenance see ASS YSTP LUS
Malfunction Restra int sy stem ................................ 28
Malfunction message see Displa ymessage
Manua lparking brake .......................... 13 3
App lying/ releasing .......................... .133
Emer gency braking ........................... 13 4
Fo lding up/down .............................. 13 3
Manuall yinflating air bello ws(ENR) ...1 24
Matt efinish (cleaning instructions) ...182
Maximum load Determ inin g..................................... .211
Sampl ecalculation ........................... 212
Maximum tir eload .............................. .214
Maximum tir epressure ........................ 215
Mechanical key
Locking door ...................................... 45
Re moving/inserting ........................... 42
Un lockin gdoor .................................. .45Memor
yfunctio n(seat) ........................ .64
Menu (on-boar dcomputer)
Assis tance graphi c............................ 161
Overvie w.......................................... 15 9
Service .............................................. 161
Settings ............................................ 16 3
Tr ip .................................................. .162
Mercedes PRO Informatio n....................................... 16 4
Mercede sPRO connect
Ac cident mana gement ...................... 16 5
Information .......................................1 64
Making acall via theo verhead con‐
trol panel .......................................... 16 4
Ro adside Assis tance cal lvia the
Ro adside Assis tance button ............. 16 4
Tr ans ferred dat a...............................1 65
Mercedes-Benz emer gency call sys‐
tem
Information on dat aprocessing ........ 188
Messag e(multifunction display)
see Displa ymessa ge
Messag ememory ................................. 247
Mir rors
Ad justing thei nside rearvie wmirro r. .. 91
Mir rors
see Outside mir rors
Mobile phone ........................................ 230
Fr equencies ...................................... 230
Tr ansmission output (maximum )......2 30
Wi reless chargin g............................... 78
Mobile phone see Mobile phone
Model series ......................................... 231
Mountin gaload .............................. 72,166
Multi Purpose Vehicl e(MPV) ................. 24
Multifunction displa y(on-board
computer) ............................................. 16 0
Multifunction steering wheel
But tono verview. ............................... 15 9
Multifunction steering wheel
see Steering wheel N
No zzles
see Air vents 286
Index

Summer tires
........................................2 02
Switching air-recirculation mode
on/off ...................................................... 98
Switching on ignitio n(start/s top
button) .................................................. 103
Switching seat heating on/off .............. 70
Switching synchronization function
on/of f(control panel) ............................97
Switching theA /C function on/off ...... 96
Switching ther ear window
defros tero n/off ..................................... 98
Switchin gthe windshield heater
on/o ff...................................................... 98 T
Ta ilpipes (care) .................................... .183
Ta nk capacity
Fu el .................................................. 236
Re ser ve(fuel) ...................................2 36
Ta nk content
DEF. ................................................. 237
Te ch nical data
Information ...................................... 230
No tes( trailerh itch) ........................... 241
Ti re pressur emonitor .......................2 10
Ve hicle identification plat e............... 231
Te lephone
Wi reless chargin g(mobile phone) ...... .78
Te mp eratur egrade ............................... 213
Ti e-d owne yes ...................................... .169
Ti re and Loading Information plac‐
ard .......................................................... 210
Ti re Identification Numbe r(TIN) ......... 214
Ti re information table ..........................210
Ti re labeling .......................................... 213
Characteristic s................................. 215
DO T,Tire Identification Number
(TIN) .................................................. 214
Load inde x........................................ 215
Load-bearing capacity ...................... 215
Maximum tir eload ............................2 14
Maximum tir epressur e..................... 215
Overvie w...........................................2 13
Size designation ............................... 215
Spee drating ..................................... 215
Te mp eratur egrade ........................... 213
Ti re qu alitygrades ............................ 213
Tr action grade .................................. .213
Tr ead wear grade .............................. 213Ti
re load (maximum) ............................ 214
Ti re pressure
Checking (tir epressur emonitoring
sy stem) ............................................ 209
Maximum .......................................... 215
No tes. .............................................. 204
Re startin gthe tir epressur emoni‐
to r. ................................................... .210
Ti re pressur emonitoring sy stem
(function) .......................................... 208
Ti re pressur etable .......................... .205
Ti re pressur emonitor
Checkin gthe tir epressur e............... 209
Checking thet iret emperatur e......... 209
Fu nctio n........................................... 208
Re startin g......................................... 210
Te ch nica ldata. .................................. 210
Ti re pressur etable ............................... 205
Tir eq uality grades ................................ 213
Ti re temp erature
Checkin g(tirep ressur emonitoring
sy stem) ............................................ 209
Ti re pressur emonitoring sy stem
(function) .......................................... 208
Ti re tread .............................................. 202
Tire-chang etool kit .............................. 220
Ti res
Characteristic s................................. 215
Checkin g......................................... .202
Checkin gthe tir epressur e(tire
pressur emonitoring sy stem) ............ 209
Definition s........................................2 16
Direction of rotatio n. ........................ 220
DO T,Tire Identification Number
(TIN) .................................................. 214
Fla ttire. ............................................ 188
Ins talling .......................................... 223
Load inde x....................................... .215
Load-bearing capacity ...................... 215
M+S tires ......................................... 203
Maximum tir eload ............................2 14
Maximum tir epressur e..................... 215
No ise ................................................ 202
No tesoni nstalling ............................ 218
Overvie woftirel abeling ...................2 13
Re moving ........................................ .223
Re placing .................................. 218, 221
Re startin gthe tir epressur emoni‐
to r. ................................................... .210
Selecting ........................................... 218
Size designation ............................... 215
Sno wchains .....................................2 03290
Index

Spee
drating ..................................... 215
St oring ............................................. 220
Summer tires ................................... 202
Te mp eratur egrade ........................... 213
Ti re and Loading In form atio nplac‐
ar d. .................................................. .210
Ti re pressur e(notes) ........................ 204
Ti re pressur emonitoring sy stem
(function) .......................................... 208
Ti re pressur etable .......................... .205
Ti re qu alitygrades ............................ 213
Tr action grade .................................. .213
Tr ead wear grade .............................. 213
Un usual drivin gcharacteristics ........ 202
Wheel size categories ....................... 220
To ol
see Removing thev ehicle tool kit
see Vehicle tool kit
see Vehicle tool kit stowagec ompartment
To pT ether ............................................... 37
To pping up the windshield washer
sy stem .................................................. .179
To uc hC ontrol
On-board computer .......................... 15 9
To ws tarting .......................................... 19 9
To w- aw ay alarm
Fu nctio n............................................. 56
Switching on/o ff................................ 57
To wing away ......................................... 19 6
Ra ised front or rear axle .................. .197
To wing eye
Ins talling/ removing ......................... .198
St orag elocation ...............................1 98
To wing eye( stora gelocation)
see Vehicle tool kit
To wing me thods .................................. .195
Tr actio ngrade ....................................... 213
Tr aile rhitch
Care ................................................. 183
Gene raln otes ................................... 241
Information ....................................... 15 5
Information aboutt railer operation ... 151
Pe rm issible trailer loads and trailer
dr aw bar nose weight s....................... 15 5
Po we rsupply .................................... 15 6
Soc ket. ............................................. 154
Tr aile rloads .......................................... 24 2
Tr aile roperation
Ac tiveL aneK eeping Assis t............... 15 0
Coupling/Decouplin gthe trailer .......1 54
Gross axle weight rating ................... 231 Informatio
n....................................... 15 5
Lane Keeping Assis t.........................1 49
No tes. ............................................... 151
Pe rm issible trailer loads and trailer
dr aw bar nose weight s....................... 15 5
Po we rsupply ................................... .156
Soc ket. ............................................. 154
Tr ailer loads ...................................... 24 2
Tr aile rstabilization ............................... 13 9
Tr ansmissio nposition display .............11 5
Tr ansmissio nratio
LO Wr ang e........................................ 11 9
Tr ansmissio nratio
see Engaging/disengaging LOWR ANGE
Tr anspo rtby rail .................................. .108
Tr anspo rting (vehicle breakd own) ...... 197
Tr ead weargrade .................................. 213
Tr im element (care) .............................. 185
Tr ip
Displa ytotal dis tance ....................... 16 2
Menu (on-boar dcomputer) ............... 16 2
Tr ip computer
Re setting. ......................................... 16 3
Showing ............................................ 16 2
Tr ip distance ........................................ .162
Showing ............................................ 16 2
Tr ip odom eter
Re setting. ......................................... 16 3
Tr ip odom eter
see Trip dis tance
Tu rn signal light
Ad ditional tur nsignal light (all-
wheel driv evehicles) .......................... 85
Tw o-w ayradio telephone
see Mobile phone
Tw o-w ayradios
Fr equencies ...................................... 230
Ins tallation no tes. ............................. 230
Tr ansmission output (maximum )......2 30 U
Un locking setting .................................. .42
Un locking/locking
Swit ching automatic lockin gfea‐
tur eo n/off. ........................................ 45
Unl ockin gand opening front doors
from insid e......................................... 44
USB soc ketint he rear passenger
comp artment .......................................... 77 Index
291

Wi
ndshield
see Windshield
Wi ndshield washer fluid
Information ....................................... 241
Wi ndshield washer fluid (no tes) ......... 24 0
Wi ndshield wipers
Re placing thew iper blades ................89
Re placing thew iper blades (WET
WIPER SYSTEM) .................................. 89
Switching on/o ff................................ 88
Wi nter driving (sno wchains) .............. 203
Wi nter tires ...........................................2 03
Setting apermanent spee dlimi ta‐
tio n. .................................................. 14 2
Wi per blades
Ca re ................................................. 183
Re placing (rear window) .....................90
Re placing (WET WIPER SYSTEM) ........ 89
Re placing (windshield) ........................ 89
Wire lesscharging
Fu nction/no tes. .................................77
Mobile phone .....................................78
Wo rkshop
see Qualified specialis tworks hop 294
Index