2019 MERCEDES-BENZ SPRINTER maintenance

We
lcome tothewo rld of Mercedes-Benz
Before youfirs t drive off, read these Operating
Instructions carefully and familiarize yourself with
yo ur vehicle. Foryo ur ow n sa fety and a longer
ve hicle life, follow the instructions and warning
notices in these Operating Instructions. Disre‐
ga rding them may result in damage totheve hicle
or environment or in personal injur y.
Ve hicle damage caused byfailure toobser vethe
instructions is not co veredby the New Vehicle
Limited Warrant y.
The equipment or model designation of your vehi‐
cle may vary according to:
R Model
R Order
R National version
R Availability
Mercedes-Benz reser vesth eright tointroduce
ch anges in:
R Design
R Equipment
R Tech nical features
Therefore, the description may dif fer from your
ve hicle in some cases.
The following are integ ral parts of theve hicle:
R Printed Operating Instructions
R Maintenance Booklet
R Equipment-dependent supplements
Alw ayske ep these documents in theve hicle. If
yo u sell theve hicle, alw ays pass all documents
on tothe new owner.
Daimler VANS US A,LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
9075844303
9075844303

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damage due tooperating conditions and
personal driving style The pollutant emission of
your vehicle is
directly related totheve hicle's operation.
Yo u can make a contribution toenvironmen tal
pr otection byoperating your vehicle in an
environmentally responsible manner. Todo
th is, obser vethefo llowing recommendations
on ope rating conditions and your personal
driving style.
Operating conditions: #
Make sure that the tire pressures are
alw ays cor rect. #
Do not transport any unnecessa ry
we ight (e.g. a roof rack which is no lon‐
ge rre qu ired). #
Obser vethe service inter vals.
A regularly serviced vehicle will contri b‐
ute toenvironmen tal pr otection. #
Always ha vemaintenance workcar ried
out at a qualified specialist workshop.
Pe rsonal driving style: #
Do not depress the accelera tor pedal
when starting the engine. #
Do not warm upthe engine while sta‐
tionar y. #
Drive carefully and maintain a su fficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shift gears in good time and use each
ge ar only up to00C3 of its maximum
engine speed. #
Switch off the engine when in stationary
traf fic fo r a prolonged time. #
Drive in a fuel-ef ficient manne r.Pay
attention tothe ECO display for a fuel-
ef ficient driving style. Environmental issues and
recommendations
It is recommended torege nerate and recycle sub‐
st ances ins tead of immediately disposing of
th em.
The releva nt environmental guidelines and regula‐
tions ser vetoprotect the environment and
should be follo we d carefully. Mercedes-Benz Genuine
Parts
+ ENVIRONMENTAL
NOTEEnvironmental
damage caused bynot using recycled
re conditioned components Daimler
AGoffers recycled reconditioned
components and pa rts with the same quality
as new parts. The same entitlement from the
Limited Warranty is valid as for new parts. #
Use recycled reconditioned components
and pa rts from Daimler AG. *
NO
TEThe ef fectiveness of there stra int
sy stems can be impaired byinstalling
accessory parts, per form ing repairs or
we lding operations Airbags, Emer
gency Tensioning Devices as
we ll as control units and sensors forthe
re stra int sy stems can be ins talled in thefo l‐
lowing areas of theve hicle:
R Door frames
R Roof frames
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do not ins tall any accessories such as
audio sy stems in these areas. #
Do not per form repairs or welding oper‐
ations. #
Have accesso ryparts ins talled at a
qu alified specialist workshop. If
yo u use parts, tires, wheels or saf ety-re leva nt
accesso ries which ha venot been appr ovedby
Mercedes-Benz, the operating saf ety of theve hi‐
cle may be jeopardized. Saf ety-re leva nt sy stems,
e.g. the brake sy stem, may malfunction. Only use
Mercedes-Benz Genuine Parts or parts of equal
qu ality. Use only tires, wheels and accesso ry
parts that are appr oved foryo ur vehicle model.
Mercedes-Benz tests original parts, con version
parts and accessory parts that ha vebeen
appr ovedfo ryo ur vehicle model forre liability,
saf ety and suitabilit y.Despite ongoing ma rket
re sear ch,we are unable toassess other parts. 18
General no tes

Otherwise,
theva lues of theve hicle's diagnostic
sy stem will be dis torted. Some of these values
are prescribed bylaw and must be cor rect at all
times.
The factory equips theve hicle with a wooden or
plastic cargo compartment floor; this is an inte‐
gral part of theve hicle stru cture. If you ha vethe
cargo compa rtment floor remo ved, theve hicle
body may be damaged. Load securing will then
be impaired and the maximum loading capacity
of the tie-down points will no longer be guaran‐
te ed. Therefore, do not ha vethe cargo compart‐
ment floor remo ved.
Note s onthe pa rtition
Wi thout a partition, vehicles that are appr oved as
commercial vehicles (N1, N2) do not fulfill
ISO 27956, whi chdescribes the equipment for
properly securing a load in delivery vehicles. If
th eve hicle is used totranspo rtgoods, retrofitting
th e partition is stronglyrecommended, as prop‐
erly secu ring the load in vehicles without a parti‐
tion will alw ays be a complex operation. Operating Instructions
These Operating Instructions describe all models
and all standard and special equipment available
fo ryo ur vehicle at the time these Operating
Instructions wenttopress. Countr y-specific dif‐
fe re nces are possible. No tethat your vehicle may
not be equipped with all functions described. This
is also the case for sy stems and functions rele‐
va nt tosaf ety. Therefore, the equipment on your
ve hicle may dif fer from that in the descriptions
and illustrations.
The original pur chase agreement documen tation
fo ryo ur vehicle contains a list of all the sy stems
in your vehicle.
Should you ha veany questions concerning equip‐
ment and operation, consult an authorized
Mercedes-Benz Center.
The Operator's Manual and Maintenance Booklet
are impor tant documents and should be stored in
th eve hicle.
Note onvehicles which are equipped bybody
manu factu rers
Alw ays obser vethe body manufacturer's Operat‐
ing Instructions. You could otherwise failto rec‐
ognize dangers. Service and
vehicle operation Wa
rranty The Limi
tedWa rranty foryo ur vehicle is in
accordance with thewa rranty term s and condi‐
tions in the Service and Warranty In form ation
booklet.
Yo ur authorized Mercedes-Benz Center will
re place and repair all factor y-ins talled parts in
acco rdance with thete rm s of thefo llowing war‐
ra nty term s and conditions:
R New Vehicle Limited Warranty
R Exhaust Sy stem Warranty
R Emission Sy stems Warranty
R California, Connecticut, Maine, Massachu‐
setts, New York,Pe nnsy lvania, Rh ode Island
and Verm ont Emission Control Sy stem War‐
ra nty
R State Warranty En forc ement La ws("Lemon
La ws ")
Re placement parts and accessories are co vered
by the Mercedes-Benz Parts and Accessories
Wa rranties.
These are available at any authorized Mercedes-
Benz Center.
% Should
you lose your Service and Warranty
In fo rm ation booklet, ha vean authorized
Mercedes-Benz Center ar range for a replace‐
ment. The new Service and Warranty In for‐
mation booklet will be pos tedto yo u. Ve
hicle operation outside the USA or Canada When
you are tra veling abroad with your vehicle,
obser vethefo llowing points:
R service points or replacement parts may not
be available immediatel y.
R unleaded fuel forve hicles with a catalytic
con verter may not be available. Leaded fuel
can cause damage tothe catalytic con verter.
R the fuel may ha vea considerably lo wer
octane number. Unsuitable fuel can cause
engine damage.
Cer tain Mercedes-Benz models are available in
Europe thro ugh the European Delivery Program.
Fo r more information, please consult an author‐
ized Mercedes-Benz Center, or write toone of the
fo llowing addresses:
In the USA: 20
General no tes

Daimler
VANS US A,LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Main
tenance information Yo
ur cus tomer service advisor will record every
service foryo u in the Service and Warranty In for‐
mation booklet. Information on
Roadside Assistance Ro
adside Assis tance of fers tech nical help in the
eve nt of a breakdown. Your calls totheto ll-f ree
Ro adside Assis tance Hotline are ans weredby our
agents 24hours a da y,365 da ysaye ar.
1- 87 7-762-826 7(USA)
1-800-387-0 100(Canada)
Yo u can find fur ther information in theRo adside
Assis tance brochu re(USA) or the "Roadside
Assis tance" section in the Service and Warranty
booklet (Canada). You will find bo thintheve hicle
document wallet. Information on
changing address or owner In
theeve nt of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty In form ation booklet or sim‐
ply call the Cus tomer Assis tance Center (USA) at
th e hotline number 1-8 77-762-826 7or Cus tomer
Service (Canada) at 1-800-387-0 100. So, if nec‐
essar y,we can reach you in a timely fashion.
If yo u sell your Mercedes, please lea vethe entire
literature in theve hicle so that it is available to
th e next owner. If you ha vepur chased a used
ve hicle, please send us the "Notification of Pur‐
ch ase of Used Car" in the Service and Warranty
In fo rm ation booklet or call the Cus tomer Assis‐
ta nce Center (USA) at the hotline number
1-8 77-762-826 7or Cus tomer Service (Canada) at
1-800-387-0 100. Po
ssible danger due tosubstances haza rdous
to health In compliance with Proposition 65 ("P
rop65"), the
fo llowing de tach able label has been added to
each vehicle sold in Califo rnia: Operating saf
ety &
WARNING Risk of accident due tomal‐
functions or sy stem failures
If yo u do not ha vethe prescribed service/
maintenance workor any requiredrepairs
car ried out, this could result in malfunctions
or sy stem failures. #
Always ha vethe prescribed service/
maintenance workas well any required
re pairs car ried out at a qualified special‐
ist workshop. &
WARNING Risk of accident and injury as
a re sult of incor rect modi fications to
electronic component parts
Modification toelectronic components, their
software or wiring could impair their function
and/or the function of other networ ked com‐
ponent parts. In particular, sy stems releva nt
to saf ety could also be af fected.
As a result, they may no longer function as
intended and/or endanger the operating
saf ety of theve hicle. #
Neverta mp er with the wiring and elec‐
tronic component parts or their soft‐
wa re. #
You should ha veall workon electrical
and electronic components car ried out
at a qualified specialist workshop. Obser
vethe "Vehicle electronics" section in the
"Technical data". Gene
ral no tes 21

&
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardizes the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always ins tallth efloor mats securely
and as prescribed in order toensure
th at there is alw ays suf ficient room for
th e pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. *
NO
TEBattery discharging from using
devices connec tedto the diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the bat‐
te ry, e.g. bydriving a considerable dis‐
ta nce. Connecting equipment
tothe diagnostics connec‐
tion can lead toemissions monitoring information
being reset, forex ample. This may lead tothe
ve hicle failing tomeet therequ irements of the
next emissions inspection du ring the main
inspection. Note
s onchanges tothe engine output
Output inc reases can:
R change the emission values.
R lead tomalfunctions.
R result in consequential damage.
The operating saf ety of the engine is not guaran‐
te ed in all situations.
Any tamp ering with the engine management in
order toinc rease the engine output will lead to
th e loss of the New Vehicle Limited Warranty and
ot her warranty entitlements.
If yo u sell theve hicle, inform the buyer of any
alterations totheve hicle's engine output. If you
do not inform the buyer, this may con stitute a
punishable of fense under national legislation. Qualified speciali
stwo rkshop
A qu alified specialist workshop has the necessary
special skills, tools and qualifications tocor rectly
car ryout any necessary workon your vehicle.
This particular lyapplies tosaf ety-re leva nt wo rks.
Alw ays ha vethefo llowing workon theve hicle
car ried out at a qualified specialist workshop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallations and con‐
ve rsions
R workon electronic component parts
Mercedes-Benz recommends that you use an
authorized Mercedes-Benz Center forth is pur‐
pose. Ve
hicle registration
Mercedes-Benz may ask its service cen terto
car ryout tech nical inspections on cer tain vehi‐
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehicle
ch ecks if it Mercedes-Benz has your registration
data.
In thefo llowing cases your vehicle may not be
re gis tere dto yo uye t:
R You did not pur chase your vehicle at an
authorized specialist dealer.
R Your vehicle has not yet been inspected at an
au thorized Mercedes-Benz Center.
It is advisable toregis teryo ur vehicle with an
authorized Mercedes-Benz Center.
Inform Mercedes-Benz as soon as possible about
any change in address or vehicle ownership.
Yo u can do this, forex ample, at an authorized
Mercedes-Benz Center. Cor
rect use of theve hicle
If yo ure mo ve wa rning sticke rs,ot hers may failto
re cognize the dangers. Lea ve warning sticke rs in
position.
Obser vethefo llowing information in particular
when operating theve hicle:
R Safety no tes in these Operating Instructions
R Tech nical da taforth eve hicle General no
tes23

card contains, in compact
form ,th e most impor‐
ta nt information about your vehicle e.g. thero ut‐
ing of electric cables.
Fu rther information can be found at http://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control units are ins
talled in your vehi‐
cle. Some of these are necessary forth e safe
operation of your vehicle, while some assist you
when driving (driver assis tance sy stems). In addi‐
tion, your vehicle pr ovides com fort and enter tain‐
ment functions, which are also made possible by
electronic cont rol units.
The elect ronic control units contain da tamemo‐
ri es which can temp orarily or permanently store
te ch nical information about theve hicle's operat‐
ing state, component loads, main tenance requ ire‐
ments and tech nical events or malfunctions.
In general, this information documents thest ate
of a component part, a module, a sy stem or the
sur roundings such as:
R operating states of sy stem components (e.g.
fl uid le vels, battery status, tire pressure)
R status messages concerning theve hicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration, display of thefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events leading tovehicle dam‐
age
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding the actual cont rol unit
function, this data assists the manufacturer in
de tecting and rectifying malfunctions and opti‐
mizing vehicle functions. The majority of this data
is temp orary and is only processed in theve hicle
itself. Only a small portion of the data is stored in
th eeve nt or malfunction memo ry.
When your vehicle is serviced, tech nical da ta
from theve hicle can be read out byservice net‐
wo rkemplo yees (e.g. workshops, manufacturers)
or third parties (e.g. breakdown services). Serv‐ ices include
repair services, maintenance pro‐
cesses, warranty claims and quality assurance
measures, forex ample. The read out is per‐
fo rm ed via the legally prescribed port forthe
diagnostics connection in theve hicle. The
re spective service network locations or third par‐
ties collect, process and use this data. They
document tech nical statuses of theve hicle,
assist in finding malfunctions and impr oving qual‐
ity and are transmitted tothe manufacturer, if
necessar y.Fu rthermore, the manufacturer is sub‐
ject toproduct liability. Forth is, the manufacturer
re qu ires tech nical da tafrom vehicles.
Malfunction memories in theve hicle can be reset
by a service outlet as part of repair or mainte‐
nance work.
Depending on the selected equipment, you can
import data into vehicle con venience and info‐
ta inment functions yourself.
This includes, forex ample:
R multimedia data such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R data about the use of Internet services
This data can be sa ved locally in theve hicle or it
is located on a device which you ha veconnected
to theve hicle (e.g. smartphone, USB flash drive
or MP3 pla yer). If this data is stored in theve hi‐
cle, you can dele teit at any time. This data is
sent tothird parties only at your requ est, particu‐
lar lywhen you use online services in accordance
with the settings that you ha veselected.
Yo u can store or change con venience settings/
individualization in theve hicle at any time.
Depending on the equipment, this includes, for
ex ample:
R seat and steering wheel position settings
R suspension and climate cont rol settings
R Individualization such as interior lighting
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can control this by
means of the cont rol elements integrated in the
ve hicle. Images and audio from the smartphone
can be output via the multimedia sy stem. Cer tain General no
tes25

brakepads
byper form ing a visual inspection to
look for pad material wear.
If yo u are unable tocheck the brakepad wear on
th e inside of the wheels, remo vethe wheels if
yo u possess there qu ired skills, or visit a qualified
specialist workshop.
If th e brakepad material thickness is less than
0. 12 in (3 mm), ha vethe brakepads checked and
re placed at a qualified specialist workshop, if
necessar y.
Do not solely rely on the brakepad wear sensor.
It is also strongly recommended that you ha ve
th e brakepads checked at a qualified specialist
wo rkshop, not only at everyservice displa yedby
th e maintenance inter val displa y,but also prior to
long journe ysand when ever the wheels are
re mo ved.
Ne w brake discs and brakepads
New brakepads and brake discs on lyreach their
optimal braking ef fect af ter appro ximately
10 0 miles (100 kilome ters).
Unti lth en, compensate forth ere duced braking
ef fect by applying greater pressure tothe brake
pedal. For saf etyre asons, Mercedes-Benz recom‐
mends that you only ha vebrakepads and brake
discs which are appr ovedby Mercedes-Benz
ins talled on your vehicle.
Other brake discs or brakepads may compromise
th e saf ety of your vehicle.
Alw aysre place all brake discs and brakepads on
an axle at the same time. Alw ays ins tall new
brakepads when replacing brake discs.
Pa rking brake &
WARNING Risk of skidding or an acci‐
dent bybraking with the parking brake
If yo u ha vetobrake your vehicle with the
parking brake, the braking dis tance is consid‐
erab lylonger and the wheels may loc k.There
is an increased risk of skidding and/or acci‐
dent. #
Only brake theve hicle with the parking
brake if the service brake has failed. #
Inthis case, do not apply the parking
brake with too much forc e. #
Ifth e wheels loc k,immediately release
th e parking brake as much as required
fo rth e wheels toturn again. Ve
hicles with a manual parking brake
When driving on wetro ads or dirt-co vered sur fa‐
ces, road salt or dirt may getinto the parking
brake. This causes cor rosion and a reduction of
braking forc e.
In order topreve ntthis, drive with the parking
brake lightly applied from time totime.
When doing so, drive for a dis tance of appr ox‐
imately 300 ftat a maximum speed of 13mph
(20 km/h).
The brake lights do not light up when you brake
th eve hicle with the parking brake.
Information about driving on wetroads
Hydroplaning &
WARNING Risk of aquaplaning because
tire tread is too low
Depending on the dep thofthewate r onthe
ro adw ay, aquaplaning can occur despite suf fi‐
cient tire tread dep thand low speed. #
Avoid tire ruts and brake carefully. The
refore , in heavy rain or other conditions in
which hydroplaning can occur, drive as follo ws:
R Reduce your speed.
R Avoid tire ruts.
R Brake carefully.
Driving on flooded roads
Bear in mind that vehicles tr aveling in front or in
th e opposite direction create waves. This may
cause the maximum permissible dep thofwa ter
to be exc eeded. These no tes must be obser ved
under all circum stances. Otherwise, you can
damage the engine, electrics and transmission.
If yo u ha vetodrive on stre tches of road on which
wa ter has collected, please bear in mind thefo l‐
lowing:
R The wate r level of standing water may not be
abo vethe lo wer edge of the front bumper.
R You may drive no faster than walking pace.
Obser vethe no tes on ford ing while off- road for
all-wheel drive vehicles (/ page110). Driving and parking
109

ASS
YST PLUS se rvice inter val display Fu
nction of the ASS YST PLUS se rvice inter val
displ ay The ASS
YST PLUS service inter val display on the
instrument display pr ovides information on the
re maining time or dis tance be fore the next
service due date.
Yo u can hide this service message byusing the
back button on the left-hand side of thesteering
wheel.
Yo u can obtain fur ther information concerning
th e servicing of your vehicle from a qualified spe‐
cialist workshop, e.g. an authorized Mercedes-
Benz Center. Displaying
the service due da te On-board computer:
4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
Toexitth e displa y:press the back button on
th e left-hand side of thesteering wheel.
Bear in mind thefo llowing related topic:
R Operating the on-board com‐
puter(/ page164) Ca
rrying out maintenance workregular ly *
NO
TEPremature wearthro ugh failure to
obser veservice due dates Service
workwhich is not car ried out at the
ri ght time or incomple tely can lead to
inc reased wear and damage totheve hicle. #
Always obser vethe prescribed service
inter vals. #
Always ha vethe prescribed service
wo rkcar ried out at a qualified specialist
wo rkshop. Special service
requ irements The prescribed service inter
val is based on nor‐
mal vehicle use. Maintenance workwill need to
be per form ed more of tenth an presc ribed if the
ve hicle is operated under arduous conditions or
increased loads.
Examples of arduous operating conditions:
R regular city driving with frequent intermediate
st ops R
mainly short-dis tance driving
R frequent ope ration in mountainous terrain or
on poor road sur faces
R when the engine is of ten le ftidling for long
periods
R operation in particula rly dusty conditions
and/or if air-reci rculation mode is frequently
used
In these or similar operating conditions, ha vethe
interior air filter, engine air cleaner, engine oil and
oil filter etc. changed more frequently. If theve hi‐
cle is subjected tohigher loads, the tires must be
ch ecked more frequentl y.Fu rther information can
be obtained at a qualified specialist workshop. Battery disconnection periods
The ASS
YST PLUS se rvice inter val display can
only calculate the service due da tewhen the
battery is connected. #
Notedown the service due date displa yed on
th e Instrument Display before disconnecting
th e battery (/ page 202). Engine compartment
Opening and closing
the hood &
WARNING Risk of accident if the engine
hood is unlatched while driving
An unloc ked engine hood may open up when
th eve hicle is in motion and block your vie w. #
Never unlatch the engine hood while
driving. #
Before every trip, ensure that the engine
hood is latched. &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. #
Intheeve nt of a fire inthe engine com‐
partment, keep the hood closed and call
th efire service. 202
Maintenance and care