2019 MERCEDES-BENZ SPRINTER phone

Symbols
..................................................... 4At
ag lance ................................................. 6
Cockpit ........................................................ 6
Instrument clus ter. ...................................... 7
Overhead control panel ............................. 10
Doo rcontrol panel .................................... .14
Emergencies and breakdowns ................... 16Digita
lOperato r'sM anual ...................... 18
Callin gupt he Digital Operating
Instructions ............................................... 18Genera
lnotes .......................................... 19
Environmental pr otection ........................... 19
Mercedes-BenzG enuineParts. ..................19
Information abouta ttachments, add-
on equipment, ins tallation sand con‐
ve rsions .................................................... .20
Operating Instructions ...............................21
Service and vehicle operation .................... 21
Operating saf ety. ...................................... .22
Decla rations of conformity ........................ 23
Diagno stics connection ............................ .23
No tesonc hanges tothee ngine output ..... 24
Qualified specialis tworks hop .................... 24
Ve hicle registration .................................... 24
Cor rect us eoft hevehicle .......................... 24
Multi Purpose Vehicle ................................ 25
Information on problems wit hyour
ve hicle .......................................................25
Re portin gsafet yd efects ............................ 25
Limited Warrant y....................................... 25
QR code sfor rescue car d.......................... 25
Dat astorage ..............................................26
Copyright .................................................. .28Occupant saf
ety...................................... 29
Re stra int sy stem ........................................29
Sea tbelts .................................................. 31
Airbag s...................................................... 33
Children in thev ehicle ...............................35
No tesonp etsint hevehicle ....................... 41Opening and closing
...............................42
SmartK ey................................................... 42
Door s........................................................ 45
Sliding doo r............................................... 46
Electrica lsliding doo r................................ 47
Re ar-en ddoor s......................................... .51
Pa rtition sliding door ................................ .52Electrica
lstep. ........................................... 53
Side windo w..............................................54
Anti-thef tprotection ..................................56 Seats and
stowage .................................. 60
Co rrect driver's seat position .................... 60
Seats ......................................................... 60
Ad justing thes teering wheel ..................... 72
St ow agea reas .......................................... .73
Bottle holder .............................................. 75
Cup holder ................................................ .75
Ashtr ayand cigar ette lighter ...................... 75
Soc kets ...................................................... 76
Wi relessl ycharging them obile phone
and coupling wit hthe exterior antenna ..... 78
Ins talling or removing thef loor mats ......... 79 Light and vision
....................................... 80
Exterior lighting ......................................... 80
Ad justing thei nterior lighting .................... 83
Changing bulbs .......................................... 84
Wi ndshield wipe rs..................................... 89
Mir rors ....................................................... 91
Using sun visor s........................................93 Climat
econtrol ........................................ 94
Overvie wofclimatecontro lsystems ......... 94
Operating climat econtro lsystems ............ 96
Operating air vents .................................... 99
Au xilia ryheating ...................................... 100
Operating cargo compartment ventila‐
tio n.......................................................... 103 Drivin
gand pa rking .............................. 104
Driving .................................................... .104
Batter ymains witch................................. 11 5
Au tomatic transmission ........................... 11 6
All-whee ldrive .......................................... 11 9
DSR (Downhil lSpeed Regulation) ............ 121
Electroni cleve lcontrol ............................ 12 2
Re fueling ................................................ .126
Pa rking .................................................... 13 3
Driving and driving sa fety sy stems ..........1 37
Wo rkmode ............................................. .159
Tr ailer operation ...................................... 16 0 Instrument Displa
yand on-board
compu ter............................................... 16 6
Overvie wofInstrument Displa y............... 16 6
Overvie wofthe buttons on thes teer‐
ing wheel .................................................1 672
Contents

card contains, in compact
form ,the mos timp or‐
ta nt information abou tyour vehicle e.g. ther out‐
ing of electric cables.
Fu rther information can be found at http://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control unit
sareins talled in your vehi‐
cle. Some of these ar enecessar yfor thes afe
operation of your vehicle, while some assis tyou
when driving (driver assis tance sy stems). In addi‐
tion, your vehicle pr ovides com fort and enter tain‐
men tfunctions, whic harealso made possible by
electronic cont rolu nits.
The elect ronic control units contai ndatam emo‐
ri es whic hcan temp orarily or permanently store
te ch nica linformation abou tthe vehicle's operat‐
ing state, component loads, main tenance requ ire‐
ments and tech nica leventsorm alfunctions.
In general ,this information documents thes tate
of ac omponent part, amodule, asystemort he
sur rounding ssucha s:
R operatin gstatesofs ystemc omponents (e.g.
fl uid le vels, batter ystatus ,tirep ressure)
R status messages concernin gthe vehicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration ,displa yoft hefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events leading tovehicle dam‐
age
R system reaction sinspecial drivin gsituations
(e.g. airbag deployment, inter vention of sta‐
bilit ycontrol sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding thea ctual cont rolu nit
function ,this dat aassists them anufacturer in
de tecting and rectifying malfunctions and opti‐
mizing vehicle functions. The majority of this data
is temp orar yand is onl yprocessed in thev ehicle
itself. Onl yasmall portion of thed ataiss tore din
th ee vent or malfunction memo ry.
When your vehicle is serviced, tech nica ldata
from thev ehicle can be read out byservice net‐
wo rkemplo yees (e.g. workshops, manufacturers)
or thirdp arties (e.g. breakdown services). Serv‐ ices include
repair services, maintenanc epro‐
cesses, warrant yclaim sand quality assurance
measures, fore xamp le. The read out is per‐
fo rm ed via thel egally prescribed por tfor the
diagnostics connection in thev ehicle. The
re spectiv eservice networ klocations or thirdp ar‐
ties collect, proces sand use this data. They
document tech nica lstatuses of thev ehicle,
assis tinfinding malfunctions an dimp roving qual‐
ity and ar etransmitted tothem anufacturer ,if
necessar y.Fu rthermore, them anufacturer is sub‐
ject toproduct liability .For this, them anufacturer
re qu ires tech nica ldataf romv ehicles.
Malfunction memories in thev ehicle can be reset
by aservic eoutle tasp artofr epair or mainte‐
nanc ework.
Depending on thes elected equipment, youc an
impor tdatai ntov ehicle con venience and info‐
ta inment function syourself.
This includes, fore xamp le:
R multimedi adatas uchasm usic,films or pho‐
to sf or playbac kinanintegratedm ultimedia
sy stem
R address book dat afor use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R dataabout theu se of Interne tservices
This dat acan be sa vedl ocall yint hevehicle or it
is located on adevice whic hyou ha veconnected
to thev ehicle (e.g. smartphone, USB flash drive
or MP3 pla yer). If this dat aisstore dint hevehi‐
cle, youc an dele teit at an ytime. This dat ais
sent tothirdp arties onl yatyourrequ est, particu‐
lar lywhen youu se online services in accordance
wit hthe settings that youh ave selected.
Yo uc an stor eorc hangeconvenience settings/
individualization in thev ehicle at an ytime.
Depending on thee quipment, this includes, for
ex ample:
R seat and steering wheel position settings
R suspension and climat econt rols ettings
R Individualization suc hasinterior lighting
If yo ur vehicle is accordingly equipped,y ou can
connec tyour smartphone or ano ther mobile end
device tothev ehicle. Youc an control this by
means of thec ont role lements integrated in the
ve hicle. Images and audio from thes martphone
can be output via them ultimedia sy stem. Cer tain 26
General no tes

informatio
nissimultaneousl ytransfer redtoy our
smartphone.
Dependin gonthe type of integration, this can
include:
R general vehicle data
R position data
This allo wsyoutou se selec teda pps on your
smartphone, suc hasnavigatio norm usic play‐
bac k.Ther eisnof urther interaction between the
smartphone and thev ehicle; in particular ,vehicle
dat aisn otdirectl yaccessible. Whic htype of fur‐
th er dat aprocessin goccur sisd etermined bythe
pr ov ider of thes pecific app used. Whic hsettings
yo uc an make, if an y,depends on thes pecific app
and theo perating sy stem of your smartphone. Onlin
eservices Wire
less networ kconnection
If yo ur vehicle has awireless networ kconnection,
dat acan be exchanged between your vehicle and
ot her sy stems. The wireless networ kconnection
is enabled via thev ehicle's transmission and
re ception uni torvia connected mobile end devi‐
ces (e.g .sma rtphones). Online function scan be
used via this wireless networ kconnection .These
include onlin eservice sand applications/apps,
whic hareprov ided bythem anufacturer or by
ot her pr oviders.
Manu factu rer's owns ervices
In thec ase of them anufacturer's online services,
th em anufacturer describes thef unctions in a
suitable place (e.g. operating instructions, manu‐
fa cturer's website) and pr ovides thea ssociated
information subject todat aprotection legislation.
Pe rsonal identification dat amaybe used topro‐
vide online services. The dat aexchang efor this
ta ke sp lace via asecur econnection, e.g. wit hthe
manufacturer's IT sy stems intended fort he pur‐
pose. The collecting, processing, and use of per‐
sonal identification dat abeyond thep rovision of
services occur sexclusively on theb asis of alegal
permit or af terd ue consent.
Generally ,you can activat eordeactivat ethe
services and functions (partl ysubject toafee). In
some cases, this also applies tothew hole data
connection of thev ehicle. Excluded from this are
special legall yprescribed function sand services.
Services of thirdp arties
If it is possible touse online services from other
pr ov iders, these services ar esubject tothed ata
pr otection and term sofu se ofther esponsible pr
ov ider .The manufacturer has no influenc eon
th ec ontentse xchanged whils tusing these serv‐
ices.
Please ask ther espectiv eservice pr ovider for
de tails on thet ype, extent and pu rpose of the
collectio nand use of persona ldataint he cont ext
of thirdp arty services. Event Data
Recorders US
Ao nly:
This vehicle is equipped wit hanevent da ta
re corder (EDR) .The mai npurpose of an ED Risto
re cord, in cer tainc rash or nea rcrash -likes itua‐
tions ,suc hasana ir bag deploymen torhittinga
ro ad obs tacle, da tathat will assis tinundersta nd‐
ing ho wavehicle's sy stems per form ed. The EDR
is designed torecor ddatar elated tovehicle
dynamics and saf etys ystems foras hortperiod
of time, typically 30 seconds or less.
The EDR in this vehicle is designed torecor dsuch
da ta as:
R Howv arious sy stems in your vehicle were
operating;
R Whe ther or no tthe driver and passenger
saf etyb eltsw ereb uckled/fas tened;
R Howf ar (if at all) thed rive rw as dep ressing
th ea ccelera tora nd/or brak epedal; and,
R Howf astthe vehicle wastrave ling.
This dat acan help pr ovide abette ru nder standing
of thec ircums tances in whi chcrashes and inju‐
ri es occur .NOTE: ED Rdataa re re corded by your
ve hicle only if anon-trivial crash situation occurs;
no dat aare re corded bytheE DR under normal
driving conditions and no personal dat a(e.g.
name, gende r,ag ea nd crash location) ar erecor‐
ded. Ho wever,ot her parties suc haslawenforce‐
ment could combine theE DR dataw itht he type
of personally identifying dat aroutinel yacquired
during acrash in vestigation.
Ac cess tothev ehicle and/or theE DR is needed
to read data that is recorded byan EDR, and spe‐
cial equipmen tisrequired. In addition tothev ehi‐
cle manufacturer ,other parties that ha vethes pe‐
cial equipment, suc haslawenforcement, can
re ad thei nformation byaccessin gthe vehicle or
th eE DR.
EDRd atam aybe used in civil and criminal mat‐
te rs as atool in accident reconstruction, accident
claims and vehicle saf ety. Since theC rash Data
Re trie valC DR tool that is used toextract da ta
from theE DR is commercially available, Daimler Gene
raln otes 27

R
Alwaysl ean agains tthe seat backres twhen
th ev ehicle is in motion. Do no tlean forw ards
or agains tthe door or side windo w.Youm ay
ot herwise be in thed eployment area of the
airbags.
R Alwaysk eep your feet on thef loor .Don otput
yo ur feet on thec ockpit, fore xamp le.Your
fe et ma yotherwise be in thed eployment area
of thea irbag.
R Ifch ildren ar etrave ling in thev ehicle, obser ve
th ea dditional no tes( /pag e35).
R Alwayss towa nd secur eobject scorrectl y.
Objects in thev ehicle interior ma ypreve nt an air‐
ba gf romf unctioning cor rectly .Eachv ehicle
occupant mus talway sm akes ureoft hefollowing
in particular:
R Ther eareno people, animals or objects
between thev ehicle occupants and an airbag.
R Ther eareno objects between thes eat, door
and door pillar (B-pillar).
R Ther eareno har dobjects, e.g. coat hangers,
hanging on theg rabh andles or coat hooks.
R Ther eareno accessor yparts, suc hasmobile
navigation devices, mobile phones or cup
holders, attached tothev ehicle within the
deployment area of an airbag, e.g. on the
cockpit, on thed oor ,ont he side windo wor
on thes ide wall trim.
In addition ,noconnectin gcables, tensioning
st ra ps or retai ning stra ps mus tberouted or
atta ched tothev ehicle within thed eployment
area of an airbag. Alw aysc omply wit hthe
accessor ymanufacturer's ins tallation instruc‐
tion sand, in particular ,the no tesons uitable
places fori ns tallation.
R Ther eareno heavy ,sharp-edged or fragile
object sinthe poc kets of your clo thing. Store
suc hobjectsinas uitable place. Limited pr
otection from airbags &
WARNING Risk of inju rydue tomodifica‐
tions tothea irbag co ver
If yo um odify thec ove rofana irbag or af fix
object ssuchass tickers to it,thea irbag may
no longer function cor rectly. #
Neverm odify thec over of an airbag and
do no taffix objectstoi t. The ins
tallation location of an airbag is identified
by theA IRB AG symbol (/ page33). &
WARNING Risk of inju ryor deat hdueto
th eu se of unsuitable seat co vers
Un suitable seat co vers can obstruct or pre‐
ve nt thed eployment of thea irbags integrated
int ot he seats.
Consequentl y,thea irbags cann otprotect
ve hicle occupants as they ared esigned todo. #
Onlyuse seat co vers that ha vebeen
appr ovedfor your vehicle bythes ales
or ga nization name donthe inside front
co ver. &
WARNING Risk of inju rydue tomalfunc‐
tions of thes ensor sinthe door paneling
Sensor stocontrol thea irbags ar elocated in
th ed oors. Modification sorworkn otper‐
fo rm ed cor rectl ytot he door sordoor panel‐
ing, as well as damaged doors, can lead to
th ef unction of thes ensor sbeing impaired.
The airbags might therefor enotfunction
proper lyan ym ore.
Consequent ly,t he airbags canno tprotect
ve hicle occupants as they ared esigned todo. #
Neverm odify thed oor sorp arts of the
doors. #
Alwaysh ave workon thed oor sord oor
paneling car ried out at aqualified spe‐
cialis tworks hop. &
WARNING Risk of inju rydue todeplo yed
airbag
Ad eplo yeda irbag no longer has aprotective
function and cann otprotect as intended in
th ee vent of an accident. #
Have thev ehicle towe dtoaq ualified
specialis tworks hop in order tohave the
deplo yeda irbag replaced. Ha
ve deplo yeda irbags replaced immediately. 34
Occupant saf ety

#
Fold up co ver1ofthes ocket. #
Inse rtthep lug of thed evice. Charging
amobile phone using theU SB
soc ketint he rear passen gerc om partment #
Place them obile phone in stowagec ompart‐
ment 1and connec tittoUSB socket2to
ch arge. Wire
lesslycharging them obil ephone and
coupling with thee xterior antenna Note
sonw irelessl ycharging them obile
phone &
WARNING Risk of inju rydue toobjects
being stowedincor rectly
If yo udon otadequatel ystowo bjectsint he
ve hicle interior ,the yc ould sli porbet ossed
around and thereb ystrik evehicle occupants.
In addition, cup holders, open stowage spaces and mobile phon
ebrack etsc annot
al wa ys restra in theo bject stheyc ontai nint he
eve nt of an accident.
The reisar isk of injur y,particular lyin the
eve nt of sudden braking or asudde nchange
in direction. #
Alwayss towo bjectsins uchaw aythat
th ey canno tbetossed about in these or
similar situations. #
Alwaysm akes uret hat objects do not
project from stowages paces, parcel
nets or stowagen ets. #
Close thel oc kable stow ages paces
befor estarti ngajou rney. #
Stow and secur eobject sthat ar eheavy,
hard, poin ted, sharp-edged, fragile or
to ol arge inthec argo compartment. Compl
ywitht he instructions forl oading thev ehi‐
cle. &
WARNING Risk offire from placing
objects in them obile phone stowage
compartment
If yo up laceo bject sinthe mobile phone stow‐
ag ec ompartment ,the ym ayheat up exces‐
sivel yand even catc hfire. #
Do no tplace additional objects ,espe‐
cially those mode of me tal, in the
mobil ephone stowagec ompartment. *
NO
TEDama getoobject scaused byplac‐
ing them in them obile phone stowage
compartment If object
sareplace dinthe mobile phone
stow agec ompartment ,the ym aybe dama ged
by electromagnetic fields. #
Do no tplace credit cards, storage
media or other objects sensitiv etoelec‐
tromagnetic fields in them obile phone
stow agec ompartment. *
NO
TEDama getothem obile phone stow‐
ag ec ompartment cause dbyliquids If liquids enter
them obile phone stowage
compartment ,the compartment ma ybedam‐
aged. #
Ensur ethat no liquids enter them obile
phone stowagec ompartment. 78
Seats and stowage

Obser
vethef ollowing no tesonw ireless charging:
R The chargin gfunction is onl yavailable when
th ei gnition is switched on.
R In some cases, it ma ynotbe possible to
ch arge small mobile phones at everyp osition
of them obile phone recep tacle.
R It ma ynotbe possible tocharge large mobile
phones that do no tres tint he mobile phone
re cep tacle.
R The mobile phone can warm up during the
ch argin gprocess. This depends on thea ppli‐
cation s(apps) cur rently running.
R Form oree fficien tcharging, thep rotective
case should be remo vedf romt he mobile
phone. Pr otectiv ecases designed forw ireless
ch argin garean exc eption.
R When charging, them at should be used if
possible. Charging
them obil ephone in thef ront wire‐
lessly Requ
irements:
R The mobile phone mus tbesuitable forw ire‐
less charging. Alistofc ompatible mobile
phones can be found at:
http://www.mercedes-benz.com/connect #
Open thef lap of stowagec ompartment 1
abo vethem edia displa y. #
Place them obile phone as cent rallyasp ossi‐
ble wit hthe displa yfacing upwards on the
mar keds urface of mat 2.
Whe nthe chargin gsymbo lisshown in the
multimedia sy stem, them obile phone is being
ch arge d.
Malfunctions during chargin gareshown in
th em ultimedia sy stem displa y.
% The mat can be
remo vedf or cleaning, e.g.
wit hc lean, luk ewarmwater. Installin
gorremovin gthe floo rmats &
WARNING Risk of accident du eto
object sinthe driver's foot we ll
Object sinthe driver's foot we ll ma yimp ede
pedal tr avel or bloc kadepressed pedal.
This jeopardizes theo perating and road
saf etyoft hevehicle. #
Stow all object sinthevehicle securely
so that they canno tget intot he driver's
fo ot we ll. #
Alwaysi ns tallth ef loor mats securely
and as prescribed in order toensure
th at ther eisa lway ss ufficient room for
th ep edals. #
Do no tuse loose floor mats and do not
place floor mats on topofo ne ano ther. #
Toinstall: press pushbuttons 1ontohold‐
ers 2. #
Toremo ve: pull thef loor mats of fholders
2. Seats and
stowage 79

The on-boar
dcomputer is operated via left-hand
To uc hC ontrol 2and theb ackb utton on thel eft
1. The on-boar
dcomputer is operated using thef ol‐
lowing buttons:
R theb ackb utton on thel eft 1
R thel eft-hand Touc hC ontrol 2
R them ain menu button on thel eft 3
The following menus ar eavailable:
R Service
R Assistance
R Trip
R Navigation
R Radio
R Media
R Phone
R Settings #
Tocall up them ainm enu: press theb ack
button on thel eft 1 repeatedly ,orpress and
hold it.
% Ve
hicles without Activ eD ista nce Assist
DISTRO NIC:youc an call up them ain menu
of theo n-boar dcomputer wit hthe 00E2 but‐
to n. #
Tobrows ethrough them enu bar: swipeto
th el eftorr ight on left-han dTouc hControl
2. #
Tocall up amenuorc onfirmas election:
press left-han dTouc hControl 2. #
Tobrows ethrough displa ysor lists in the
menu: swipe upwards or down wardsonl eft-
hand Touc hC ontrol 2. #
Tocall up asubmenu or confir maselec‐
tion: press left-han dTouc hControl 2. #
Toexitas ubmenu: presstheb ackb utton on
th el eft 1.
If yo ua reinas ubmenu and press and hold the
bac kbutton on thel eft 1,t he main menu
appears. Overvie
wofthe displa yson them ultifunc‐
tion display In
stru ment Displa ywithc olor display
1 Outsid etemperature
2 Transmission position
3 Clock
4 Displa ysection In
stru ment Displa ywithb lack and whit edis‐
play
1 Outside temp erature
2 Displa ysection
3 Clock
4 Transmission position
Fu rther displa yson them ultifunction display:
0097 Gearshif
trecommendation
é Parking Assis tPARKTRONIC switched
off
00B2 Cruise control (/
page 142)
ç ActiveD ista nce Assi stDISTRONIC
(/ page 144) 16 8
Instrument Displa yand on-boar dcomputer

Fu
rther possible displa ysarea vailable on the
Na vigation menu:
R Direction of Travel :The direction of tr aveland
th er oad cur rentl yb eing tr aveled ar edis‐
pla yed.
R New Route... orCalculating Route... :Anew
ro uteisb eingcalculated.
R Road Not Mapped :The road is no tknown,
e.g. it has only recently bee nconstructed.
R No Route:T heroutetot he selected destina‐
tion canno tbecalculated.
R Off Map:T he mapfort he cur rent position is
no ta vailable.
R Area of Destinatio nReached:Y ou have
re ached thet arge ta rea.
R 004B:Y ou ha vereached thed estination or an
intermediat edestination. #
Exit them enu or select and confir madesti‐
nation.
If ad estination is entered and confirmed,
ro uteg uidance starts. #
Ifro uteg uidance wasp reviously active, a
qu erya ppear swhether thec urrent route
guidance is tobe term inated. #
Confir mthe prom pt.
Ro uteg uidance is star ted. Selecting
aradio station On-board computer:
4 Trip 1
Frequency range
2 Station
3 Name of thet rack
4 Artist's name
The following displa ysarea vailable:
R Frequency range
R Statio nlist #
Select ther adio station' sfrequ encyorar adio
st atio nfromt hestatio nlist. #
Confir mthe selection.
When yous elec tas tatio nint hestatio nm emor y,
th es tora ge location appear sbeside thes tation
name. When yous elec tas avedstatio nint he fre‐
qu ency range, astara ppear sbesid ethe station
name. Operating media playba
ckwit hthe on-board
comp uter On-boar
dcomputer:
4 Media 1
Media source
2 Current trac kand trac knumber
3 Artist's name
4 Name of thea lbum
The following displa ysarea vailable on them edia
menu:
R Media source selection list
R Current pl ayback #
Select and con firm them edia source. #
Select and confir mtherequ ired playbac k.
% This is ho
wtoselectastatio nw hen TVisthe
media source. Dialing
atelephone number using theo n-
boar dcompu ter &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo uo perat einformation and communica‐
tio ne quipment integ ratedint hevehicle when
driving, youw ill be distracted from thet raffic
situation. This could also cause youtol ose
control of thev ehicle. 17 2
Instrument Displa yand on-boar dcomputer