2019 MERCEDES-BENZ SPRINTER phone

#
Only operat ethis equipment when the
traf fics ituation permits. #
Ifyo uc anno tbes ureoft his,stop the
ve hicle whils tpaying attention toroad
and traf ficc onditions and ope rate the
equipment wit hthe vehicle stationar y. When using
thep hone, youm usto bse rvet he
legal requirements fort he countr yinwhichyou
ar ec urrently driving.
Re quirements:
R The mobile phone is connec tedtot he multi‐
media sy stem.
On-boar dcomputer:
4 Phone
Select one of thef ollowing options:
R Prev ious calls
R Phon ebook
R Call status
Ve hicles with MBUX multimedia sy stem: the
mos trecen ttelephone calls (dialed numbers,
accep teda nd missed calls) ar edispla yedont he
Phone menu. #
Select and confir matelephone number.
If onl yone telephone number has been
sa ve df or th eentry: thet elephone number
is dialed. #
If se veraltelephone number shave been
sa ve df or th eentry: select and confir ma
te lephon enumbe r.
The telephon enumbe risdialed.
Ins tead of thes elected telephon enumbe rs,t he
fo llowing displa ysma yappear:
R Please Wait :The application is cur rently start‐
ing .IfnoB luetooth ®
connection tothem obile
phone is es tablished, them enu fora uthoriz‐
ing and connecting amobilephone willbe
displa yedint he multimedia sy stem
(/ page231).
R Updating Data… :The call lis tisbeing upda‐
te d.
R Importing Contacts:T he mobile phone's con‐
ta cts, or amemo rymedium's contacts are
being impor ted.
Ac cepting/rejecting acall
When youa recalled, theIncoming Call message
appear sonthe displa y. #
Press 0061toaccep tthe call or 0076to
re ject it.
Yo uc an also accep torreject thec all using the
0061 or0076 buttons on thes teering wheel. Calling up settings on
theo n-boa rdcompu ter On-boar
dcomputer:
4 Settings
The following ent ries can be se tonthe Settings
menu:
R Light
- Setting Instrument lighting
R Vehicle
- Switching Regensensor (Rain sensor) on
and off
R Setting Heating
R Display and Operation
- Switching permanent Display DEV Level
on and off #
Select an entr yand con firm thes election. #
Mak ethe necessar ychanges. Instrument Displa
yand on-boar dcomputer 17 3

Note
sono perating saf ety &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo uo perat einformation and communica‐
tio ne quipment integ ratedint hevehicle when
driving, youw ill be distracted from thet raffic
situation. This could also cause youtol ose
control of thev ehicle. #
Onlyoperat ethis equipment when the
traf fics ituation permits. #
Ifyo uc anno tbes ureoft his,stop the
ve hicle whils tpaying attention toroad
and traf ficc onditions and ope rate the
equipment wit hthe vehicle stationar y. &
WARNING Risk of distraction from oper‐
ating mobile communication equipment
while thev ehicle is in motion
If yo uo perat emobile communication equip‐
men twhen driving, youw ill be distracted
from thet raffic situation .Thisc ould also
cause youtol ose control of thev ehicle. #
Onlyoperat ethis equipment when the
ve hicle is stationar y. Fo
ry our owns afet y, alwa ys obser vethef ollowing
points when operating mobile communications
equipment and especiall yyour voice control sys‐
te m:
R Obser vethel egal requ irements fort he coun‐
tr yinw hichyou ar edriving.
R While driving, on lyoperat emobile communi‐
cations equipment and your voice control sys‐
te mw hen thet raffic condition spermit it. Yo u
ma yotherwise be distracted from thet raffic
condition sand cause an accident, inju ring
yo urself and others.
R Ifyo uu sethev oice control sy stem in an
emer gency your voice can chang eand your
te lephon ecall, e.g. an emer gency call, can
th ereb ybeu nnecessarily dela yed.
R Familiarize yourself wit hthe voice control sys‐
te mf unctions befor estartin gt he journe y. Operation
Multifunction
steering wheel operation over‐
vi ew The
Voice Cont rolS ystemiso perational appr ox‐
imatel ythirty seconds af tert he ignition is
switched on. 1
Press ther ockers witc hup:£ starts the
dialog
2 Press thec ont rolk no b: 0063 switches the
sound of foron(endsthed ialog)
Tu rn thec ont rolk no bu p/down: inc reases/
dec reases thev olume
3 Press ther ockers witc hdown:0076 rejects/
end sac all( en ds thed ialog) Conducting
adialog with theV oice Control
Sy stem Fo
rthe dialog wit hthe Voice Cont rolS ystem, you
can use comple tesentences of colloquial lan‐
guag easv oice commands, suc has,fore xamp le,
"Please sho wmethe listofthe las tcalls" or "How
wa rm is it outside?". It is also no tnecessar yto
fi rs tc hang etot hereleva nt application su chas
"Telephone "or"Vehicle function". #
Toactivat eorcontinue dialo gbyusing a
ke yword: say" Hello Mercedes" toactivate
th eV oice Control Sy stem. Voice activation
mus tbes witched on in them ultimedia sys‐
te m( /pag e175).Fo rthis, it is no tneces‐
sar ytop ress up the£ rocker switc hon
th em ultifunction steering wheel.
Vo ice activation can also be direct lycom‐
bine dwithav oice command, e.g. "Hello
Mercedes, ho wfastc an Idrive ?".
or 174
Voice Cont rolS ystem

#
Press the£ rocker switc hupont he multi‐
function steering wheel.
Yo uc an sa yavoice command af terana cous‐
tic signal. #
Tocor rect an entr y:sayt he Correction voice
command. #
Toselect an entr yfromt he selection lis t:
sa yt he line number or thec ontents. #
Tobrows ethe selection lis t:sa yt he Next
or Back voice command. #
Tointer rupt thed ialog: sayt he Pause voice
command.
The dialog can be continued wit hthe "Hello
Mercedes" voice command or bypressing up
the £ rock er switc honthe multifunction
st eering wheel. #
Tojum ptot he precedin gdialog: sayt he
Back voice command. #
Tojum pbacktot hetopd ialog le vel:say
the Home voice command. #
Tocancel thed ialog: sayt he Close voice
command or press the0063 or0076 button
on them ultifunction steering wheel. #
Tointer rupt avoice output: speak inthe
middl eofav oice dialog when thes ystemis
st ill answering.
The voice output is shor tened and thec onclu‐
sion is reached mor equickl y.
The cor responding option mus tbeswitched
on in them ultimedia sy stem. Operable functions
Yo
uc an use theV oice Control Sy stem tooperate
th ef ollowing function sdepending on thee quip‐
ment:
R Telephone
R Text messa ges
R Navigation
R Address book
R Radio
R Media
R Vehicle functions
R Weather
Fu ll functionality is onl yavailable wit honline
vo ice control activ e(/ pag e175). Overvi
ewof types of voice commands Ad
istinction is made between thef ollowing voice
commands:
R Global voice commands can be said at any
time and rega rdless of thec urrent applica‐
tion, e.g. thev oice commands Navigateto,
Call orText messag eto.
R Application-specific voice commands are
onl yavailable fort he activ eapplication.
On thed ispla ynexttot he activ eapplication,
ex amples of global voice commands and thec or‐
re sponding application-specific voice commands
ar ed ispla yedonana utocue. The lists can be
scrolled or operated byvoice. Nu
mbe rentry functions R
The numbe rsallo weda rezero tonine .
R Telephon enumbe rscan be entered as single
digits. Note
sont he languag esetting Yo
uc an chang ethe languag eoftheVoice Cont rol
Sy stem via thes ysteml anguag esettings. If the
se ts ysteml anguag eisnotsuppor tedbyt he
Vo ice Cont rolS ystem, Engl ish will be selec ted.
The Voice Cont rolS ystemisa vailable in En glish,
Fr ench, Portuguese and Spanish. Setting
theV oice Control Sy stem (multimedia
sy stem) Requ
irements:
Fo ro nline voice control:
R Your vehicle is connected wit hyour Mercedes
PR Ou ser accoun t(/pag e185).
R Thereis an In tern et connection
(/ page 241).
Fo ra ctivation of contacts foro nline use:
R Online voice control is activated. Vo
ice Cont rolS ystem 175

Multimedia sy
stem:
4 © 5
Settings 5
System
5 LINGUATRONIC
Switching voice activation fort he Voice Con‐
trol Sy stem on/off #
Select VoiceActivation "Hey Mercedes" .
The function is activated or deactivated
depending on thep reviou sstatus.
When thef unction is active, the" Hi
Mercedes" voice command can activat ethe
dialog.
Ac tivatin gvoice inter ruption #
Select Speak Durin gVoice Output .
When thef unction is active, youc an speak a
comman dduring voice output from thes ys‐
te m.
Switching online voice control on/off #
Activate Online Voice Control .
% Online
voice control is activated at thef ac‐
to ry. #
Select Online Voice Control Subscr..
Yo uw ill be forw arded totheM ercedes PRO
por tal. #
Activat eonline voice control in theM ercedes
PR Op ortal.
Ac tivatin gconta ctsforo nlin euse #
Select Contacts for Online Use .
Whe nactive thef unction allo wscontacts to
be found mor eeasil yusingvoice input. Also,
th eq uality of thep ronunciation of contact
names thro ugh thes ystem is enhanced. Using the
Voice Control Sy stem ef fectively Help functions
Yo
ur ecei veinformation and hel pfor:
R Foro ptimal ope ration: sayt he Voice con-
trol tutorial voice command or call up theD ig‐
ital Operator's Manual with Iwant to read the
Operator's Manual for the Voice Control Sys-
tem,f orexample. The full extent of theD igital
Operator's Manual is available when thev ehi‐
cle is stationar y.
R Cur rent application: onthem ultifunction
st eering wheel, press the£ rock er switch
up and sa ythe Help voice command. Youw ill
re ceiv esuggestions and informatio nabout operation of
theV oice Control Sy stem fort he
cur rent application.
R Continue ddialog: sayt he Help voice com‐
mand during avoice dialog.Y oureceive
aligne dinformation fore achs tepoft he dia‐
log.
R Specific function: sayt he voice command
fo rt he desired function, e.g. wit h"Hi
Mercedes, Iwould lik etohavehelp wit hmy
ra dio" or ,after pressing the£ rock er
switc hont he multifunction steering wheel
up, sa ythe Help for phone voice command,
fo re xamp le. Note
sonh owtoimpr ovespeec hquality If
th eV oice Control Sy stem does no tunder stand
yo u:
R activat eonline services. Recognition is
impr oved.
R onlyoperat ethe Voice Cont rolS yst em from
th ed rive r's seat.
R sayt he voice commands cohe rentl ya nd
clearly ,but do no texaggerat ethe words.
R avoid loud noises that cause inter fere nce
whil emaking avoice command entr y,e.g. the
enter tainment in ther ear passenger compart‐
ment.
R sayt he voice tag wi th thesame intonation
when creating voice tags.
R Fo
rtelephone or add ress book entries:
- onlycreates ensible address book entries
in thes ystem/mobile phone, e.g. enter
surname and firs tn am eint he cor rect
fi eld.
- do no tuse an yabbr eviations, unneces‐
sar yspaces or special characters.
R Forradio prog ramn ames: sayt he Read out
station list voice command and sa ythe
desired statio nnameint hewaythe voice
output reads aloud to you. Information on
theo nline services The onlin
eservices enable impr ovedrecognition
and pr ovide better and additional results based
on thee xternal in form ation ,e.g.a bout weather or
ne ws .For this reason ,wer ecommend youa cti‐
va te theo nline services. 176
Voice Cont rolS ystem

To
do this, youn eedau ser accoun tinthe
Mercedes PR Oportal. If youdon otyeth ave a
user account, this mus tbecreated.
Fo rm orei nformation consult an authorized
Mercedes-Benz Center or visit theM ercedes PRO
por tal: http://www.me rcedes.pro Basic
voice commands Note
sont hevoice commands Aside from
thee xact voice commands (see the
"Voic ecommand" column in thef ollowing tables) to
cal lups pecific functions, in mos tcase sthe
Vo ice Cont rolS ystema lso under stands agreat
ma nyparaphrases from daily usage. Examples of
th ese ar eliste dint he "Colloquial examples" col‐
umn .For some languages ho weverthese exam‐
ples ar eonlya vailable toalimited extent. Overvie
wofswitchv oice commands Swit
chvoice commands can be used toopen cer‐
ta in applications.
Switc hvoice commands Vo
ice command Colloquial example Function
Switc hton avigation Iwould like to go to
navigation Switches
tonavigation
Switch to address
book Iw
ould like to switch
to the address book Switches
tothea ddress book
Switc htotelephon eI would like to switch
to the phone Swit
ches tothet elephone
Switch to messages Can you switch to mes- sages please?Switches
tothem essages application
Switc htoradio Iwould like to switch
to the radio Switches
toradio
Switc htom edia Iwould like to switch
to the media applica-
tion Switches
tomedia
Switch to comfort Iwould like to go to
the comfort application Switches
tothec omfor tsettings
Switc htov ehicle info Iwould like to go to
the vehicle application Switches
tovehicle information
Switch to settings Iwould like to go to
the settings menu Switches
tothem enu wit hthe setting options Overvie
wofnavigation voice commands Using navigation
voice commands ,you can enter
POIs or con ventiona ladd resses as well as
directly chang eimp ortant navigation settings. The
following lis toffer sj ustas mall selection of
th ep ossible navigation commands. Youw ill
re ceiv eadditional sug gestions if yous ayHelp for
navigation . Vo
ice Cont rolS ystem 17 7

Vo
ice command Colloquial example Function
Start route guidance Iwould like to start
route guidance/Navi-
gate there St
arts routeg uidance af tere ntering avalid desti‐
nation
Cance lrout eguidanc eCan you quit route
guidance? Cancels
routeg uidance
Drivin grecommenda-
tions on Switch on driving rec-
ommendationsSwit
ches on voice output forr out eguidance
Drivin grecommenda-
tions off Mut
ethe driving
instructions Swit
ches of fthe voice output forr out eguidance
Display th etraffic map Switch to th emap
with th etraffic disrup-
tions Swit
ches on thet raffic map
Hide traffic map Switch off the traffic jam messagesSwit
ches of fthe tra ffic map
POI symbols on Show the symbols on the mapSwit
ches on displa yofPOI symbols on them ap
Hide POI icons Delete the map sym- bolsSwitches of
fthe POI symbols displa yonthe map Overvie
woftelephone voice commands Yo
uc an use thet elephone voice commands to
mak ephone call sorsearchthro ugh thea ddress
book .The following lis toffer sj ustas mall selec‐ tio
noft he possible telephon ecommands .You
will receiv eadditional sug gestions if yous ay
Help for phone.
Te lephone voice commands Vo
ice command Colloquial example Function
Call ber> Iw
ould like you to dial
Makes
atelephone call byentering thet elephone
number directly
Call Call Jane Doe on her mobileMakes
atelephone call directl ybyentering a
name from thea ddress book
Latest calls Show me the list of
missed callsThe lis
tofmissed calls is shown
Call name Dialaname Makes
aphone call. All address book names are
av ailable.
Search for contac tFindaspecific name
in the phon ebook Sear
ches forac ontact. All addre ss book names
ar ea vailable.
Previous calls Sho wthe latest call list Displa
ysall outgoing, incomin gand missed tele‐
phon ecalls.
Latest calls Show me the list of
missed callsThe lis
tofmissed calls is shown Vo
ice Cont rolS ystem 17 9

Vo
ice command Colloquial example Function
Incoming calls Show me the calls receivedThe lis
tofincoming calls is shown
Outgoing calls Show me the list of outgoing callsThe lis
tofoutgoing calls is shown
Redial Redial/Call last phone
numberSelect
sthe las tphone number dialed
Change phone Could you please switch to the second
phone?Changes
thep rimar ytelephones
Call MB emergenc yCould you call the
Mercedes-Benz emer-
gency center? An emer
gency cal lisinitia ted
Call Mercedes PRO Call Mercedes-Benz breakdown assistanceMercedes PR
Oiscalled Overvie
woftheradio voice commands Ra
dio voice commands can also be used when
th er adio application runs in theb ackg round and
ano ther application is visible in thef oreground. The
following lis toffer sj ustas mall selection of
th ep ossible radio voice commands .You will
re ceiv eadditional sug gestions if yous ayHelp for
radio .
Ra dio voice commands Vo
ice command Colloquial example Function
Station I'd like to select the radio station "Energy"To
select thes tation/ channel mentioned
Statio n Iwould like to select
statio n"Cool FM" To
select ther adio statio nm entioned
Frequency quency> Go to station/radio
frequency "eighty
seven poin
tfivem ega-
hertz". To
enter aradio frequency ,e.g. fort he FM area
Next station Find another station/
Change stationTo
switc htot he next statio nthat can be received
Next radio station Call up the next radio stationThe next
radio statio ninal istisc alledup
Previous statio nSwitchtot he last sta-
tion/t othe previous
program To
switc htot he previous station
Sav estatio nS ave stationname To
save thec urrent statio nint hefavo rite sl ist
Store radio stations Save the radio station, pleaseTo
save as tatio nn amefor aradio station 18 0
Voice Cont rolS ystem

Information abou
tMercedes PRO
When youl og in wit hauser accoun ttothe
Mercedes PR Oportal,th en services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailabilit yiscountr y-dependent. Youc an check
th ea vailabilit yofM ercedes PR Oinyour country
at thef ollowing page: http://www.mercedes.pro
Fo rm orei nformation on Mercedes PR Ocontact
an authorized Mercedes-Benz Center or visit the
Mercedes PR Oportal. Information about Mercedes PR
Oconnect
Mercedes PR Oconnec tprovide sthe following
services:
R Accident and breakdown mana gement
(breakdown assi stanc ecall button or auto‐
matic acciden torbreakd ownd etection)
Use theb reakdown assis tance cal lbuttonin
th eo verhead cont rolp anel tomak eac allto
th eM ercedes-Benz Cus tomer Center
(/ page185).
Yo uc an also selec tamenue ntry inthem ulti‐
media sy stem (/ page185).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rolp anel tomak eac alltothe
Mercedes-Benze mergency cal lcenter
(/ page 185).
Mercedes PR Oconnect accident and breakdown
management and theM ercedes-Benz emer gency
cal lcenter ar eavailable fory ou around thec lock
fo rt he use of thes ervices.
Please no tethat Mercedes PR Oconnec tisa
Mercedes-Ben zservice. In emer gencies, al ways
cal lthe national emergency servic esfirs tu sing
th es tandar dnational emer gency service phone
numbers. In emergencies, youc an also use the
Emergency Call Sy stem (/ page278).
The following condition smustbem etto use
Mercedes PR Oconnec tservices in thev ehicle:
R Youh ave access toaG SM network
R The contract partner' sGSM networ kcover‐
ag eisa vailable in ther espectiv eregion
R The ignition is switched on, so that vehicle
dat acan be transfer reda utomatically Calling the Mercedes-Benz Cus
tomer Center
using the multimedi asystem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect.
Then, youc an selec taservic eand be connec ted
to as pecialis tatthe Mercedes-Benz Cus tomer
Center. Making
acall via the overhead control panel 1
Breakdown assis tance cal lbutton
2 Release cat chfort he co veront he0053 but‐
to n( SOS button)
3 0053 button (SOS button) #
Tomak eab reakdown assistanc ecall:
press button 1. #
Tomak eane mergency call: pressthe
re lease cat chfort he co veron0053button
2 brief lyto open. #
Press and hold 0053button 3foratl east
one second.
An emer gency cal lcan still be triggered when a
breakdown assis tance cal lisactive.T hish aspri‐
ority overallot her activ ecalls. Information on
theR oadside Assistan cecall
via the overhead control panel
Ac alltotheM ercedes-Benz Cus tomer Center
using theR oadside Assis tance button ha sbeen
initia tedv iatheo verhead cont rolp anel: Mercedes PRO
18 5