2019 MERCEDES-BENZ EQC SUV towing

st
eering inter vention is not su fficient tokeep the
ve hicle in the lane or todrive thro ugh exits.
The sy stem may be impaired or may not function
in thefo llowing ins tances:
R The reis poor visibilit y,e.g. due tosno w,rain,
fo g, heavy spr ay, greatly varying light condi‐
tions or strong shado wsonthe car riag ewa y.
R There is glare, e.g. from oncoming traf fic,
di re ct sunlight or reflections.
R Insuf ficient road illumination.
R The windsc reen is dirty, mis ted up, damaged
or co vered in the vicinity of the camera, e.g.
by ast icke r.
R No, or se veral, unclear lane markings are
present for one lane, or the markings change
qu ickl y,e.g. in a const ruction area or junc‐
tions.
R The lane markings are wornaw ay, dark or
co vered up, e.g. bydirt or sno w.
R The dis tance totheve hicle in front is too
small and the lane markings thus cannot be
de tected.
R The road is nar row and winding. R
There are obs tacles on the lane or projecting
out into the lane, such as object mar kers.
The sy stem does not pr ovide assis tance in the
fo llowing conditions:
R On tight bends and when turning.
R When crossing junctions.
R Atroundabouts or tollst ations.
R When towing a trailer.
R When actively changing lane without swit ch‐
ing on the turn signal indicator.
R When the tyre pressure is too lo w.
Depending on the selected vehicle settings,
Ac tive Steering Assist may be una vailable.
Obser vethest atus display of Active Steering
Assist in the multifunction display
(/ page 223). &
WARNING Risk of accident if Active
St eering Assist unexpectedly stops func‐
tioning
If th e sy stem limits of Active Steering Assist
are reached there is no guarantee that the
sy stem will remain active or will keep the
ve hicle in lane. #
Alw ayske ep your hands on thesteering
wheel and obser vethe tra ffic carefull y. #
Alw aysst eer theve hicle paying atten‐
tion totraf fic conditions. &
WARNING Risk of accident if Active
St eering Assist unexpectedly inter venes
A malfunction in the de tection of lane mark‐
ings and objects can occu r.
This could cause unexpected steering inter‐
ve ntion. #
Steer according totraf fic conditions. Ac
tivating/deactivating Active Steering
Assist
Re quirements: 220
Driving and parking

pedal. Ne
ver attem pttolea vetheve hi‐
cle if it is being held byHill Start Assist. HOLD function
HOLD function
The HOLD function holds
theve hicle at a stand‐
st ill without requ iring youto depress the brake
pedal, e.g. while waiting in traf fic.
The HOLD function is only an aid. The responsi‐
bility forth eve hicle safely standing still remains
with the driver.
Sy stem limits
The HOLD function is only intended toprov ide
assis tance when driving and is not a su fficient
means of safeguarding theve hicle against rolling
aw ay when stationar y.
R The incline must not be greater than 30%. Ac
tivating/deactivating the HOLD function &
WARNING Risk of an accident due tothe
HOLD function being activated when you
lea vetheve hicle
If yo u lea vetheve hicle while only the HOLD
function is braking theve hicle, theve hicle
can rollaw ay inthefo llowing situations:
R Ifth ere is a malfunction in the sy stem or
in the po wer supply.
R Ifth e HOLD function is deactivated by
depressing the accelerator pedal or brake
pedal, e.g. byave hicle occupant. #
Alw ays deactivate the HOLD function
and secure theve hicle against rolling
aw ay before leaving theve hicle. *
NO
TEDama gefrom auto matic braking If one of
thefo llowing functions is switched
on, theve hicle brakes automatically in cer‐
ta in situations:
R Active Brake Assi st
R Active Dis tance Assi stDISTRONIC
R HOLD function
R Active Parking Assist
To avo id damage totheve hicle, deactivate
th ese sy stems in thefo llowing or similar sit‐
uations: #
During towing #
In a car wash Re
quirements:
R The vehicle is stationar y.
R The driver's door is closed or the seat belt on
th e driver's side is fastened.
R The drive sy stem has been star ted.
R The elect ric pa rking brake is released. Driving and parking
225

Obser
vethefo llowing information when
loading the bicycle rack: 3 bicycles 4 bicycles
To talwe ight of
bicycle rack
and load Up
to75 kg Up to
10 0kg
Max. dis tance
1 420 mm 420 mm
Max. di stance
2 300 mm 400 mmWhen transpo
rting four bic ycles or with a total
we ight between 75kgand 100kg , alw ays use
bicycle rack s with additional support on the
trailer hitch guide pin. Ve
hicle towing instructions
The vehicle is not suitable forth e use of tow bar
sy stems that are used forflat towing or ding hy
to wing, forex ample. Attach ing and using tow bar
sy stems can lead todamage on theve hicle.
When you are towing a vehicle with tow bar sys‐ te
ms, safe driving characteristics cannot be
guaranteed forth eto wing vehicle or theto wed
ve hicle. The vehicle-trailer combination may
swer vefrom side toside. Comply with the per‐
mitted towing me thods (/ page 482) and the
instructions forto wing with bo thaxles on the
ground ( /page 483). 262
Driving and parking

&
WARNING Risk of an accident from
ope rating mobile communication equip‐
ment while theve hicle is in motion
Mobile communications devices distract the
driver from the traf fic situation. This could
also cause the driver tolose control of the
ve hicle. #
Asthe driver, only operate mobile com‐
munications devices when theve hicle is
st ationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in the
re ar passenger compartment. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating mobile communication equipment in
th eve hicle. &
WARNING Risk of inju rydue toobjects
being stowed incor rectly
If objects in theve hicle interior are stowed
incor rectly, they can slide or be thrown
around and hit vehicle occupants. In addi‐
tion, cup holders, open stowage spaces and
mobile phone recep tacles cannot al ways
re tain all objects they contain.
The reis a risk of injur y,particularly in the
ev ent of sudden braking or a sudden change
in direction. #
Alw aysstow objects so that they can‐
not be throw n around in su chsitua‐
tions. #
Alw ays make sure that objects do not
pr otru de from stowage spaces, luggage
nets or stowage nets. #
Close the loc kable stow age spaces
before starting a journe y. #
Alw aysstow and secure heavy, hard,
poin ted, sharp-edged, fragile or bulky
objects in the boot/load compartment. Obser
vethe additional information on stowing
mobile communications devices cor rectly:
R Loading theve hicle (/ page113)
Fu rther information can be obtained from a
Mercedes-Benz service centre or at: http://
www.mercedes-benz.com/connect. 392
MBUX multimedia sy stem

R
The Mercedes-Benz emer gency call sy stem is
permanently logged in tothe mobile phone
networ k,which ensures faster placement of
th e emer gency call and faster transfer of the
accident data.
Measures forre scue, reco very or towing
aw ay can then be initiated in quickl y.
R With a Mercedes-Benz emer gency call, the
accident data is on lytrans ferred tothe pub‐
lic coordination cent rewith the appr oval of
th e cus tomer.
In theeve nt of an au tomatical lytrig gered
emer gency call in which there is no voice
con tact, the accident data is transmit ted
immediately tothe public emer gency call
centre.
R Should the Mercedes-Benz emer gency call
centre not be available, the11 2 emer gency
call is car ried out automaticall y.
Overview of emer gency call sy stems
Bo th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emer gency call sy stem (EU
eCall) can help toreduce the time between an
accident and the ar riva l of emer gency services at
the site of the accident. They help locate an
accident site in places that are dif ficult to
access.
Bo th emer gency call sy stems can initiate an
emer gency call au tomatically (/ page 422) or
manually .
Only make emer gency calls if you or others are
in need of rescue. Do not make an emergency
call in theeve nt of a breakdown or a similar sit‐
uation.
Messages on the display
The following messages appear in the media dis‐
play of bo themer gency call sy stems:
R SOS NOT READY :th e ignition is not on or
th ere is a malfunction with the emer gency
call sy stem. This does not necessarily indi‐
cate comple tefailure of the emer gency call
sy stem. Emer gency calls call still be trans‐
mit ted.
The display only refers to theve hicle and
does not take account of theav ailability of
mobile phone networ ksand the Mercedes-
Benz emer gency call centre. The functional
readiness of the emer gency
call sy stem on theve hicle can be seen when
th eSOS NOT READY display disappears once
th e ignition is switched on.
R G: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction in the emer gency
call sy stem (e.g. a fault with the speaker,
microphone, airbag, SOS button), a cor re‐
sponding message appears inthe multifunc‐
tion display of the instrument clus ter.
Tr iggering an automatic emer gency call
Re quirements:
R The ignition is switched on.
R The star ter battery is suf ficiently charge d.
Bo th th e Mercedes-Benz emer gency call sy stem
as well as the11 2 emergency call sy stem (EU
eCall) automatically initiate an emer gency call in
th efo llowing situations:
R After activation of there stra int sy stems such
as airbags or seat belt tensioners af ter an
accident. 422
MBUX multimedia sy stem

#
Lea vethe danger zone immediatel y.
Secu rethe danger zone at a suf ficient
di st ance. #
Call thefire service. In order
forth e high-voltage battery toachie ve
th e maximum possible service life, it should
alw ays be suf ficiently charge d. Ha vethe bat‐
te ry 's ch arge leve lch ecked if you park theve hi‐
cle for a long period of time. Exhaustive dis‐
ch arging caused bytheve hicle standing idle for
lengt hyperiods can damage the high-voltage
batter y.Ifth eve hicle is idle for lengt hyperiods,
ru n it for a few minutes once everyfour we eks to
ch arge up the high-voltage batter y. Risk of
explosion. Fire, naked
flames and smoking are
prohibi ted when handling the batter y.
Av oid creating spar ks. Electrolyte
or battery acid is cor ro‐
sive. Avoid contact with the skin, eyes
or clo thing. Wear suitable pr otective
clo thing, in particular glove s, an
apron and a face mas k.Immedia tely
ri nse electrolyte or acid splashes off
with clean water.Consult a doc tor if
necessar y. We
ar saf etygl asses. Ke
ep children away. Obser
vethis Owner's Manual.
Fu rther information on charging the high-voltage
battery (/ page175). St
arting assi stance and charging the12 V
battery #
Only ha vestarting assis tance pr ovided by a
qu alified specialist workshop, e.g. a
Mercedes-Benz Service Centre. #
Only ha vethe battery charge d at a qualified
specialist workshop, e.g. a Mercedes-Benz
Service Centre. Re
placing the 12V battery #
Only ha vethe battery replaced at a qualified
specialist workshop, e.g. at a Mercedes-Benz
Service Centre. To
w- starting or towing away Pe
rm itted towing me thods Mercedes-Benz
recommends transporting your
ve hicle in the case of a breakdown, rath er than
to wing it away.
Fo rto wing, use a tow rope or tow bar with bo th
axles on the ground. Do not use tow bar sys‐
te ms. 482
Breakdown assi stance

If
yo u notice that theve hicle has lost coolant, do
not ha veitto we daw ay. Ha vetheve hicle trans‐
por ted ins tead. *
NO
TEDama getotheve hicle due to tow‐
ing away incor rectly #
Obser vethe instructions and no tes on
to wing away. Pe
rm itted towing me thods Bo
th axles on thegr ound Fr
ont axle raised
Ye s, maximum 50 km at 50 km/h Yes, maximum 50 km at 50 km/h To
wing theve hicle with bo thaxles on the
gr ound #
Obser vethe no tes on the permitted towing
me thods (/ page 482). #
Make sure that the battery is connected and
ch arge d. Obser
vethefo llowing points when the battery is
dischar ged:
R the drive sy stem cann otbe star ted
R the electric parking brake cann otbe released
or applied
R the transmission cann otbe shif tedto posi‐
tion iorj %
Only transporting is permitted in thefo llow‐
ing situations:
R ifth e transmission cann otbe shif tedto
position i
R ifth e multifunction display in the instru‐
ment clus ter is not working
R ifth eá Towing not permitted See
Owner's Manual message is displa yed Breakdown assis
tance 483

Tr
ansporting theve hicle (/ page 485).
A towing vehicle with lifting equipment is
re qu ired forve hicle transpor tation.
* NO
TEDama gedue to to wing away at
exc essively high speeds or over long dis‐
ta nces The driv
etra in could be damaged when tow‐
ing at excessively high speeds or over long
dis tances. #
Atowing speed of 50 km/h must not
be exc eeded. #
Atowing dis tance of 50 km must not be
exc eeded. &
WARNING Risk of accident when towing
a ve hicle which is too heavy
If th eve hicle being tow- star ted or towed
aw ay is heavier than the permissible gross
mass, thefo llowing situations can occur:
R theto wing eye may become de tach ed.
R the car/t railer combination may swer ve
or eve nove rturn. #
If ano ther vehicle is tow- star ted or
to we daw ay, its weight must not exceed
th e permissible gross mass of your own
ve hicle. If a
vehicle must be tow- star ted or towe daw ay,
its permissible gross mass must not exceed the
permissible gross mass of theto wing vehicle. #
Information on the permissible gross mass of
th eve hicle can be found on theve hicle iden‐
tification plate (/ page511). #
Do not open the driver's door or front
passenger door, otherwise the transmission
automatically shifts toposition j. #
Fittheto wing eye (/ page 486). #
Fasten theto w bar.
* NO
TEDama gedue toincor rect connec‐
tion of theto w bar #
Onlyconnect theto w rope or tow bar to
th eto wing eyes. #
Deactivate the automatic locking mechanism
(/ page 80). #
Do not activate the HOLD function. #
Deactivate tow- aw ay protection
(/ page 97). #
Deactivate Active Brake Assi st
( / page 208). #
Shift the transmission toposition i. #
Release the electric parking brake. &
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning. 484
Breakdown assis tance